Wednesday’s Rock Star is Jenna Smallins! Jenna is the E-Commerce Sales Support Specialist for HALO Branded Solutions. Here’s what her colleague, Samantha Massey, says about Jenna and why she is a Customer Service Rock Star:
HALO Branded Solutions serves two sets of customers through HALO.com—existing clients who are currently working with a HALO Account Executive and new HALO customers who find us online. Jenna is one of our BoldChat Rock Stars who interacts with both types of customers regularly. Jenna works with current clients to answer questions they may have on an order, help them reach their Account Executive for rushes, and point them in the right direction regarding invoice questions. She helps connect clients to their HALO rep, almost like an extra sales assistant for the Account Executive. Customers new to HALO chat with Jenna regarding anything from order timelines to specific product needs. She answers questions regarding specific imprint options and out of the box product needs. Jenna has been with HALO for nearly a decade and uses her experience to help connect new customers with a representative who can find them the products they need in their timeline and budget. She truly is a BoldChat Rock Star.
Tuesday’s Rock Star is Melodi Connor! Melodi is the Supervisor, Customer Support for Freedom Acceptance. Here’s what her colleague, Micki Andino, says about Melodi and why she is a Customer Service Rock Star:
Melodi has taken over all of The Company’s Chats. We used to have 3 chat groups but as we grew and learned how important this function is, we decided to bring this to one group of Customer Support individuals who will answer all chats for Service and Support. This ensured the customer was treated with the upmost respect and taken care of immediately. Melodi oversees a group of 6 individuals who are responsible for all chats and support calls for our company. We are delighted with the outcome and her team for keeping our standards high and our customers happy.
To kickoff Customer Service Week, we’re thrilled to announce Henrik De Presno as today’s Rock Star! Henrik is a First Line Customer Service Agent for LG Electronics Nordic.
Here’s what his colleague, Erik Svalberg, says about Henrik and why he is a true Customer Service Rock Star:
In a team of only 4 agents managing the entire Norwegian market, Henrik, being only 19 years old, has become an essential part of the team in a very short time. Simultaneously taking up to three chats at the same time as receiving phone calls and sometimes even e-mail duties he has received perfect marks on nearly every chat survey. As if that wasn’t enough, he even manages to help out on the Swedish chat when it overflows, getting equally impressive marks. He is able to convey a fantastic tone through writing, and without having to resort to tired clichés and standard phrases. He communicates his willingness to help the customer by embedding it in his still focused and precise technical support. Thanks to his stellar performance we are able to attend practically every chat and call that comes in, without letting the customer wait or have to come back later. I sincerely believe it would be hard to find someone as dedicated and skilled as him, and it is my pleasure to recommend him for this recognition.
Thanks to everyone who has submitted a nomination so far. It’s not too late to nominate a Rock Star.
Check back tomorrow to see the next member of the Rock n’ Roll Hall of Fame!