Next week my team and I will be attending HDI’s Fusion 15 conference in New Orleans. I couldn’t be more excited. In addition to the fact that I love traveling around and visiting with customers and industry friends, Fusion 15 promises to be a really great week packed with thought provoking discussions on the hottest topics in ITSM.
Of course, the hottest topic in my world is IoT and we have a ton going on to help spur that conversation.
First and foremost – we will have some news. Continuing the momentum from our April launch of Rescue Lens, we will be launching the latest innovation in LogMeIn’s Support of Things initiative – Rescue In-App Support– which allows support staff to quickly and easily view end user apps, all within the intuitive Rescue interface. We are really excited about this launch and can’t wait to share more details. Stop by to see how Rescue In-App Support works live in living color.
Also, joining us at Fusion 15 is one of our favorite customers –BCG Systems. I will be hosting a breakfast briefing along with Josh Vince from BCG Systems where we will be discussing how the IoT has already begun to impact Support, where we see it going in a few years, and what you can do to make sure your support ecosystem is prepared. It will definitely be a fun and informative morning. Details can be found here.
If you are planning to attend Fusion 15 – you can find me and my team at Booth #221. See you all in New Orleans!