Knowledge Workers and the technology they use at work

People aren’t using the same old technology at the office anymore. Tried-and-true solutions are being replaced with personal devices and new tools that better meet the demands of our fast-paced, hyper-connected workplace. Bring Your Own Solution is becoming the new norm, not just a passing trend. At least that was our hunch. We needed to find out what people were really using to get down to business. Working with Harris Interactive, we conducted a survey of U.S. knowledge workers in March 2012.

Our goal was to figure out 3 things:

  • How do today’s knowledge workers prefer to communicate and collaborate at work?
  • What tools, technology and solutions are they using, and why?
  • Are those tools employer-provided or personal?

The results were thought-provoking, and even a little eye-opening. Here’s what we found out.



Infographic: Flipping Classrooms Helps Collaborative Learning

Flipping the classroom is a practice that is beginning to transform learning. And we think it’s a trend worth watching.

In a flipped classroom model students’ watch lectures at home and apply what they learned in classroom exercises. This allows tutors and teachers to deliver “just in time” instruction to students who need it, when they need it. Sounds like an on-the-fly meeting to us.

Another benefit of flipping is that overall interaction increases: Teacher to student and student to student. In the classroom students can help each other learn instead of relying on the teacher as the sole disseminator of knowledge. And after class students can stream lectures, download reading, and collaborate on group projects without leaving their home.  Now that’s collaboradabra.

Do you use for tutoring or training? We want to hear from you. Check out this infographic from Knewton and let us know what you think.


Monday Morning News July 18th, 2011

Welcome back! It’s Monday, and that means it’s time to get back into work mode. Let us help: Here’s five stories to catch you up on the tech news of last week and some other topics to keep an eye on as the week goes by.

The Future of Office Space: Interview with Cambell Mckellar

Want to find shared workspaces across the country? Look no further than

5 Ways to Develop Culture for Remote Teams

Just because everyone isn’t in the same office doesn’t mean the culture can’t extend to your remote workers. Here’s an article from Mashable on how to provide great office culture, no matter where your workers are.

Are Rebel Remote Workers Good for Business?

Well, are they? Read on to find out.

What is Spotify?

Whether your a music aficionado or just someone who likes tunes, you should check out this new service that launched in the US on Thursday.

And now for something completely different: Out of Office Ad

Make money on your out-of-office messages by selling ad space. Yep, it’s that easy.

Do you have a memorable post/article that you read or wrote in the past two weeks that you want to share? Post a the link below in the comments.


Web collaboration: Using free drawing tool with

About a week ago I was using with a colleague checking out a website. Apparently we had different views of where “to the left” was (hey, it happens), so I pulled up to show them exactly where I meant. And then it hit me: I should share this tool with our users. I already told you about Jing when I posted about favorite free tools, but is perfect for reviewing and collaborating on web pages. It’s fast, it’s simple and sits in your browser toolbar so you can easily pull it up. You can also “publish” your markups when you’re done and send them out. Check it out – it’s a perfect pair with Here’s an example:


How does work? Take the tour

We created this video just for you to show you what is all about. Take the tour:

Want more info? Check out our blog post on tips and tricks.

  mobile viewers for iPhone/iPad now include VoIP

We know what you’re thinking: First Skype, and now this. What a day for big free screen-sharing and VoIP announcements.

The good stuff: You can now listen to the conference line through the speakers of your iPhone, iPad or iPod touch. For free. So, update your app (or download it from the Apple App Store) and check it out.

Need a visual? Here’s what it looks like on an Apple iPad 2.

To use VoIP, select the “phone” button in the menu to “Call via Internet.” This allows you to listen to anyone that is speaking through the conference line in your session. And feel free to talk back – other participants in the session can hear you talk through your device’s speakers.

Your questions, already answered: VoIP for Android is coming soon. VoIP for Mac and PC is in the works. Want some traditional PR? Here it is in the press room.

Have you used VoIP on your mobile viewer yet? Let us know in the comments.


Switching for better Mac screen sharing: a true story from

Everyone has their own story. And in the name of collaboration, we’d like to share these stories with you. Check out Katrina’s story:

“I own a virtual bookkeeping company that services clients in multiple states, including those who use MACs and PCs. We provide bookkeeping services using desktop and online versions of Quickbooks and other web-based accounting programs (Less Accounting,, etc). Some of our clients have desktop versions of QB where we need to remote into their computers in order to update their records. It’s a very good system and we think it works well. I spent a lot of time looking for a low-cost (or free) remote session program and settled on ZohoAssist. It works very well, and for months it has been our main system.

However – I noticed with my MAC clients the session runs hella slow, and time is money for us!! One of my staff bookkeepers was in the middle of working on a clients books (PC to MAC) and the MAC remort session using Zoho had a lag time of 3-5 seconds!!! She was getting frustrated, annoyed and loosing productivity (which cost me time in payroll and missing a clients deadline). I had remembered that I was introduced to by way of chatting with, and my Account Manager was using a Mac (I have a PC) and there was virtually NO lag time. So I made an executive decision on the spot. I remembered how easy it was to join his session and for me to sign up, so I went ahead and signed my client up for a pro account. I called her, and in two minutes we had switched from Zoho Assist to! It was quick, easy, fast to get going, and we lost no extra time trying to explain to my client how to set up nor how to give us permission to control her Mac. There was NO training involved. My bookkeeper took control and the rest of the day was SMOOTH sailing (and mucho productive!)

Needless to say, we’ll be switching all our Mac clients to for better screen sharing!!”

– Katrina M. Harrell, CEO & Founder of Your Simple Bookkeeper

Want to share your own story? Email me at


Let’s discuss: Your favorite free tools.

Sharing is caring, right? So let’s bring our collective minds together and share our favorite online tools. Are you using any free apps in conjunction with Any apps you might think someone who uses would find handy? If you like an app, we might, too. So leave them here in the comments and tell us what you’re using.

I’ll start with mine: When I am using, I also like to use Jing. It’s a cool little app that sits in the upper right-hand part of your screen (that’s a Mac thing; for Windows, it’s in the upper middle) and allows you to capture an image (or record) part of your screen and annotate on the fly. A great find.


“I now turn to instead of any other tool”: a true story from

Everyone has their own story. And in the name of collaboration, we’d like to share these stories with you. Check out Mark’s story:

“I use for multiple reasons.  Just the other day, I used it personally to show my wife how to do something on a website.  I wanted an easy way to show her without having to have her come to the office to see.  So I used  Initially, she thought it was weird to see what was happening on my screen.  When I asked her how well it worked, she stated that it worked very well and was easy to use.

As a software developer who works remotely some of the time, either at home or a client site, I need to show other developers what is happening with the software or in the database.  I now turn to instead of any other tool.  I’ve tried using other tools; however, with just a couple of clicks I have running and I have pasted the link in an IM window.  Within a minute, they are connected and I can show them that is going happening.  So much easier than trying to explain it over IM or the phone.”

-Mark Starkman; Senior Developer

Want to share your own story? Email me at


“ is the light in the darkness”: a true story from

Everyone has their own story. And in the name of collaboration, we’d like to share these stories with you. Check out Tom’s story:

“I work for a small but growing service-oriented business with seven sales representatives around the country. Our company also has several other employees who work remotely from time to time. Part of my duties include supporting them all with help-desk type issues. And most whom I support have only novice computing abilities which several years ago made helping them very difficult. What used to be done over the phone between two people speaking different “languages,” skilled and un-skilled, caused much frustration for all involved. Now with, those same type sessions are turning into teaching opportunities instead of headaches. is the light in the darkness. I am now able to guide the users and let them learn in the process which in the long run will lessen the help needed.

Another cute story: I shared with my 73 year-old mother who is highly skilled herself. She has been helping her 97 year-old mother, Grandma to me, learn how to use a computer. Grandma loves to read and play cards, and now she is learning how to send emails to her nieces, nephews, grand and great-grand children. As you can imagine, there are times when the computer is a bit mysterious to Grandma, but now Mom has installed the icon on Granny’s desktop so that Mom is only a click and a phone call away. Very cool! is truly one of the simplest, most useful applications that I use on nearly a daily basis. Thank you!”

– Tom Mappin

Want to share your own story? Email me at