Rescue now fully compatible with Firefox 5 (plus IE9 updates)

You asked for it, and today we’re happy to announce full Rescue compatibility with the latest versions of Firefox and Internet Explorer!  To take advantage and provide remote support anywhere in the world with an internet connection, simply launch your Rescue Technician Console from Firefox 5.x and you’ll be prompted to install the latest version.  We also addressed some minor issues with IE 9 that can be downloaded via the Rescue MSI link below:

https://secure.logmeinrescue.com/TechConsole/LogMeInRescueTechConsole_v1012.msi

As always feedback is welcomed!

         

Support OS X Lion users with LogMeIn Rescue!

Are you providing remote support to a Mac-heavy environment?  If so, then supporting users on OS X Lion devices won’t be a problem with LogMeIn Rescue.  In advance of Apple’s latest release, we’re happy to announce the ability to seamlessly support end users who choose to upgrade to OS X Lion.  With more than 250 new features, your customers and employees are bound to have questions, so get ready to Rescue them.

The best part?  It just works.  Technicians don’t have to do anything different than they do today to provide support to Lion users.

Rescue Remote Support for Apple Lion OX X image

How many of your customers and employees do you think will upgrade to Lion?  We’d love to hear your feedback.

         

Big News on Android Support from Mobile World Congress

Two weeks ago we introduced the New Rescue , including some great new features for Android support.  Today at Mobile World Congress in Barcelona, we’re bringing out the big guns:  full remote control of Android devices! Initially available for mobile operators and OEMs, these remote control capabilities extend our Rescue Mobile benefits while ensuring the highest level of security. We’re doing this through a partnership strategy that has Rescue being pre-deployed by some of the biggest device manufacturers on some of today’s best-selling Android devices.  The pre-deployed Rescue applet enables mobile carriers and OEMs to deliver complete support (including full remote control) to their customers’ devices.  That means technicians can support Android smartphones and tablets remotely, as if they were in the palm of their hand.

We’ll be showing it off all week at MWC, so if you’re here swing by the LogMeIn booth (hall 1, stand 1G31) or the Android stand (hall 8, stand 8C25) to check it out.  For everyone else, here’s a sneak peak of an Android tablet being “Rescued” by our Mobile product manager John Purcell:

         

The New LogMeIn Rescue: Efficiency. Satisfaction. Android

We’re very excited to announce that the new version of LogMeIn Rescue is now live!  The New Rescue was designed with two things in mind: keeping our customers productive and improving the end-user experience.  To do that we loaded the New Rescue with Android support capabilities and features like Connect On-LAN and Tear Away Remote Control Windows.

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