Don’t fall prey to the hidden costs of on-premise remote support!

Vendors of on-premises remote support solutions will have you believe that their up-front charges are conveniently “all-inclusive,” which sounds enticing.  Upon further analysis, a sobering reality often emerges – along with an unexpected required investment.

We’ve created an infographic to help you gain visibility into the true costs of on-premises remote support.  We hope it helps when considering your options.

For more information about LogMeIn’s SaaS-based, remote support solution, Rescue, simply click here.

On-premises vs. SaaS Remote Support

On-premises vs. SaaS Remote Support

         

What’s new: the Click2Fix™ experience, and the Rescue iOS App!

You may remember that LogMeIn Rescue was the first solution in the market to bring remote technical support to mobile devices. In our latest version of Rescue, scheduled for release later today, we’re redefining the state of the art! We are thrilled to introduce Click2Fix™, and the LogMeIn Rescue iOS App.

With Click2Fix, we’ve completely redesigned Rescue’s interface and user experience for remote support of mobile devices. We are well aware that time is money when it comes to providing remote support to your customers. With that in mind, Click2Fix speeds up problem diagnosis by proactively alerting your agent to potential issues on the device, and provides 1-click remediation to a wide variety of issues that drive customers to call you. Customers have a great experience, and your agents continue to be heroes! Having rigorously designed and piloted this at some of the world’s leading telecom operators, we’re excited to bring this to our broader customer base. The video below provides an overview of how it works.

Following the success of the Android support app we released to Google Play earlier this year, we will soon have a new Rescue diagnostics app in the App Store for all iOS devices; we expect final approval from Apple shortly! With the end user’s permission, Rescue agents will be capable of pulling diagnostic information from, and pushing fixes and configuration settings to the iPad or iPhone. This is a significant step forward in the way iPads and iPhones are supported in the market today, and puts Rescue customers back in charge…..again!

With this latest version of Rescue, we’re embracing the new realities that mobile devices and their users create for our customers. So if you’re a Rescue customer already supporting mobile devices, we’d love to hear what you think about the new experience.  And if you’re new to Rescue and just looking to explore the best options for supporting mobile customers or a mobile workforce, you can try it for free for 14 days.  Let us know what you think.

         

Support OS X Lion users with LogMeIn Rescue!

Are you providing remote support to a Mac-heavy environment?  If so, then supporting users on OS X Lion devices won’t be a problem with LogMeIn Rescue.  In advance of Apple’s latest release, we’re happy to announce the ability to seamlessly support end users who choose to upgrade to OS X Lion.  With more than 250 new features, your customers and employees are bound to have questions, so get ready to Rescue them.

The best part?  It just works.  Technicians don’t have to do anything different than they do today to provide support to Lion users.

Rescue Remote Support for Apple Lion OX X image

How many of your customers and employees do you think will upgrade to Lion?  We’d love to hear your feedback.

         

Instant Integrated Remote Support for an Android Tablet

In February of this year, LogMeIn announced Rescue support for Android tablets and smartphones, which can be achieved in two ways, pre-deployed for mobile operators and over-the-air for corporations. Today, we are excited to showcase an example of a mobile operator who has pre-deployed Rescue on an Android device, enabling full remote support with remote control. This also happens to be the first remote support solution that has been pre-installed on an Android Honeycomb tablet, the T-Mobile LG G-Slate.

LogMeIn has been working with T-Mobile to deliver an integrated, out-of-the-box support solution that simplifies the way customers receive support. From T-Mobile’s pre-installed “My Account” application, a customer and support representative can easily connect via LogMeIn Rescue and share control of the customer’s Android device to resolve a problem.

This solution is being used by T-Mobile representatives to provide support to T-Mobile customers on the new LG G-Slate tablet and other new Android devices, including the LG G2-X and Side-Kick 4G for T-Mobile.

Check out the video below to see the T-Mobile App with Rescue in action.

         

Big News on Android Support from Mobile World Congress

Two weeks ago we introduced the New Rescue , including some great new features for Android support.  Today at Mobile World Congress in Barcelona, we’re bringing out the big guns:  full remote control of Android devices! Initially available for mobile operators and OEMs, these remote control capabilities extend our Rescue Mobile benefits while ensuring the highest level of security. We’re doing this through a partnership strategy that has Rescue being pre-deployed by some of the biggest device manufacturers on some of today’s best-selling Android devices.  The pre-deployed Rescue applet enables mobile carriers and OEMs to deliver complete support (including full remote control) to their customers’ devices.  That means technicians can support Android smartphones and tablets remotely, as if they were in the palm of their hand.

We’ll be showing it off all week at MWC, so if you’re here swing by the LogMeIn booth (hall 1, stand 1G31) or the Android stand (hall 8, stand 8C25) to check it out.  For everyone else, here’s a sneak peak of an Android tablet being “Rescued” by our Mobile product manager John Purcell:

         

The New LogMeIn Rescue: Efficiency. Satisfaction. Android

We’re very excited to announce that the new version of LogMeIn Rescue is now live!  The New Rescue was designed with two things in mind: keeping our customers productive and improving the end-user experience.  To do that we loaded the New Rescue with Android support capabilities and features like Connect On-LAN and Tear Away Remote Control Windows.

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