Central introduces new iOS access management

We are excited to announce a new feature in Central that will bring peace of mind when it comes to mobile access of work computers.   The new device access management capability brings together mobile freedom benefits of our popular LogMeIn for iOS app, with the visibility and management benefits of Central.

The new Devices feature under the Configuration section in Central now gives you the ability to:

  • See who is using specific iPads or iPhones to access your computers
  • Handle lost or stolen devices by remotely wiping stored credentials
  • See the properties of the devices accessing your computers

Devices are simply added to the list when someone uses LogMeIn Ignition (for iOS) or the LogMeIn for iOS App to access your account. Please note that Central and User Management permissions are both required to view devices.

Log in and check it out today. Let us know what you think.

Android coming soon.

         

Upgrading to Windows 8? We’re ready!

We’re pleased to announce the latest version of LogMeIn is available. With this update we support the highly anticipated launch of Windows 8. If you’re planning on upgrading your systems, simply update your LogMeIn hosts and you’re ready to go.  Any new systems you install LogMeIn on will automatically have the most recent version 4.1.2600.

We will be rolling out auto updates over the next few days, but to ensure you have the most recent version, simply open the LogMeIn host software and click About>Check for Updates.

         

Support for iOS 6 and iPhone 5 is here!

LogMeIn has continued to work with Apple’s devices and operating systems to provide you with the best access available.  We are pleased to announce that the LogMeIn App is now fully compatible with iOS 6 and iPhone 5.

This update supports the new screen size and resolution increase for iPhone 5.

Be sure you download the newest update, now available on the App Store. Let us know what you think by providing reviews and ranking.

Please note that with the latest update the minimum OS requirement is 4.3. Older iOS devices may not be compatible with this OS requirement.

         

Anti-Virus Management is now in Central!

Simply manage and monitor anti-virus software with LogMeIn Central

Managing anti-virus software across all of your remote computers can be a daunting task. Fortunately, Central has made it easier to stay on top of a variety of anti-virus applications and keep your computers healthy and up-to-date.

The new Anti-Virus Management feature allows you to view the health status of all your computers (in Detail View) and verify that anti-virus software is installed and enabled. The new “Health” icon lets you quickly scan your computers to identify potential problems and focus on the ones that need your immediate attention.

With Central and LogMeIn Pro on your remote computers, the Anti-Virus Management feature does even more. With this powerful combination you can:

  • Update virus definitions
  • Enable real-time protection
  • Initiate full scans
  • View a threat-log of viruses found

Central’s Anti-Virus Management supports hundreds of versions of anti-virus software including BitDefender, McAfee, Symantec, VIPRE and more… but you need to make sure you’ve updated to the latest version of LogMeIn Host Software, 4.1.2504. To view the full list of supported anti-virus software, click here.

Check out the video above and let us know what you think. Your feedback is always important to us.

         

What’s New: LogMeIn Supports Apple’s new Mountain Lion

LogMeIn Host Software Update for Mac: Apple unleashed it’s latest version of the Mac OS, Mountain Lion, and we’re ready. The latest version of LogMeIn software, complete with Mountain Lion support, is available for a free upgrade to our existing customers. We’re excited to be at the front of the line of applications supporting Apple’s updates to their operating system at launch.

Automatic updates have been turned on, but to manually update your LogMeIn software and ensure you have the latest version on your Mac, click the LogMeIn icon on the Finder bar:

  1. Click Open LogMeIn.
  2. Click the About tab.
  3. Click Check for Updates.

New LogMeIn users, download the latest build when a new Mac is added to your account via www.LogMeIn.com.

Check out the latest upgrade and give us your feedback.

         

LogMeIn by the Numbers

It’s been just over 9 years since LogMeIn’s official inception (then called 3am Labs), and almost 8 years since we introduced our signature remote access product, LogMeIn Free.  At the time, if someone were to suggest that one day we’d have tens of millions of users, I’m pretty sure we’d have dismissed them as a dreamer.  As we pass one anniversary and approach another, I thought I’d share some interesting stats about LogMeIn and our users that drive us to dream of even bigger and better things.   Enjoy, thank you, and stay tuned.  The best is yet to come!

LogMeIn by the numbers:

Registered users: over 40,000,000
Application installations: over 190,000,000

Number of computers remotely fixed with LogMeIn Rescue: over 50,000,000
Number of troubleshooting sessions ran with LogMeIn Rescue: over 140,000,000

Number of remote access sessions with LogMeIn Free/Pro: well over 2 billion
Peer to peer data transferred for the above 2bn+ sessions: 22+ petabytes

Join.me screen sharing participants: over 50,000,000

Hamachi peer-to-peer VPN tunnels set up: over 24 billion. Relayed VPN tunnels (where a peer to peer connection was not possible to negotiate) total 4.5 billion.

Hamachi’s peer to peer traffic has been over 71 petabytes, traffic relayed through our datacenters a relatively meager 1.7 PB.

These are pretty impressive numbers, and our operations team did a stellar job at keeping the service humming along. Uptime for the most recent years:

2009: 99.96%
2010: 100%
2011: 99.9939%
2012 YTD: 99.9998%

Ok, there are a few more interesting numbers, but we’ll save those for the tenth anniversary retrospective.

         

LogMeIn Rescue for Summer 2012: Great new features, same great product!

It’s here! We’ve just released our latest version of LogMeIn Rescue for Summer 2012. You know by now that Rescue places the technician at the center of the customer care experience, and this version of the product is no different. Now you can use Rescue to bring in outside resources to solve customer issues even more efficiently. When 70% of a technician’s time is spent just searching for information, Rescue can help!

Here’s how:

EXTERNAL TECHNICIAN COLLABORATION

Now you can use Rescue to invite external technicians, from outside your support organization, to join active sessions and help. We know you expect Rescue to be the best, so we’ve worked hard to maintain the balance between flexibility, security, and administrative control. As a technician, you have the flexibility to decide when to bring in help. As an administrator, you determine who can be invited, by whom, and how they can use Rescue in the session. We give you all of this while maintaining a careful record of the entire activity as usual.

INTEGRATED CONTENT PORTAL

Now you can access any web page like a FAQ or Knowledge Base, right from within the Rescue Technician Console! Technicians will no longer need to toggle between windows in order to access important information when in-session. What’s more, Rescue will also pass session-specific data from the Technician Console to the web page, making it much more powerful when using the portal to load a CRM or ticketing system.

We’re really excited about this version, and we’d love to hear what you think as always. For more information on the features, check out our New Features Guide.

         

What’s New: LogMeIn App Update for iOS

My Cloud Bank with SkyDrive and BoxThe latest release of the LogMeIn App for iPad/iPhone is here.

You’ve asked, we’ve listened.  Bluetooth keyboard functionality is now available with the LogMeIn App giving you the ability to view the full screen on your iOS device as you type away.

In addition, this release adds SkyDrive and Box to the list of supported cloud services in My Cloud Bank. Customers can now access all their files through SkyDrive and Box from their iOS devices.

We’ve also made improvements to your remote control experience. Host resolution for Windows now sets to your iOS device for the best possible clarity.

Additional product enhancements and improvements have been implemented in order to provide you with the best LogMeIn experience possible on your iOS device.

Be sure you download the newest update, now available on the App Store, and let us know what you think.

         

Update: New settings in Cubby

You know how we’re always asking you to tell us what you think, because your opinion counts? Well, its true. We’re kind of like that genie from Aladdin, minus the lamp, and that crazy beard… Okay, maybe we’re not like him at all. But there’s a brand-new settings panel in your Cubby app and it’s all thanks to you. Here’s the deal:

Now you see them, now you don’t: You can now pick how often you want to see Cubby notifications on your desktop. You can choose to see notifications from all of your Cubbies, or only your shared Cubbies, or none at all.

Growl: Mac users can now opt to use Mac’s notification system, Growl, to see Cubby notifications.

It’s magic. No, really: Want Cubby to start automatically when you start your computer? Cubby works the way you want it to, so it’s your choice.

New proxy tab: Click over here to configure Cubby for your company’s proxy server, whether you let Cubby detect it for you or you do it manually.

You can access all these new settings in the upper left-hand corner of your Cubby app next to the “?“.

What do you think about these new settings? Let us know in the comments below.