Your custom referral link (and more) is here

Your ideas lead to new features. That’s how Cubby works around here. We have a hard-working team monitoring, listening and talking to customers around the clock– not to mention, a talented (and fun) group of developers ready to create, design and code.

Here’s the latest update which was released magically (thank you, automatic updates) to you, your friends and colleagues on March 7, 2013:

Custom referral link

As requested, we’re making it easier for you to share Cubby Love. We’ve introduced a link that you can copy, paste and post to your favorite social spot. You’ll find your link in the More Space? section of cubby.com once you’re logged-in. Invite away.

morespace

Orange cubbies = Improved tracking of syncing issues

As requested by Cubby user Scott Bilas, we’ve made it easier for you to identify sync issues. We call it the “Orange cubby” fix.

When you see an orange cubby on the desktop application, click Issues to see detailed information about what might be preventing your sync from finishing. No more guessing. We promise.

orangecubby

Time stamp improvements

As requested, we’ve made improvements to how Cubby handles file time stamps. Cubby will preserve the modified date, but the creation date will be when the file first gets synced to a “new” computer.

Referral tracking improvements

We made some improvements that help ensure you’ll get +1 GB referral bonus when a friend installs Cubby on his PC or Mac.

Improved syncing

Lots of little fixes to make Cubby faster and even more reliable.

Note that Cubby should update automatically to the latest version, which is 1.0.0.12099.

         

Important Changes to LogMeIn Free

We’re making some changes to LogMeIn Free — specifically introducing new volume limits on LogMeIn Free accounts — that will impact a small portion of our user base. While the vast majority of LogMeIn Free users will not be impacted by this change – LogMeIn Free is and will remain free – we wanted to take a minute to explain what is changing, who will be impacted and what, if anything, it will mean for you.

For nearly a decade we’ve sought to provide users with a great free remote desktop access product, and users have been able to install and use LogMeIn Free on as many computers as they wish.  In addition to the tens of millions of individuals who use LogMeIn Free to access their home or work computers, we have thousands of businesses, IT organizations and managed service providers (MSPs) who use LogMeIn Free to remotely access and manage hundreds, thousands and even tens of thousands of computers.

As the nature of remote access and mobile working continues to change, this free model has been extended to a broader set of offerings, including our online meeting service, join.me and our cloud data access product, Cubby.  Free is and has been a mutually beneficial proposition for us and our users, and we plan to keep it that way.

In order to ensure that we can continue to provide high-quality, free remote access services, make meaningful improvements, and invest in products that meet the evolving needs of our customers we will be limiting the number of computers a user can access free of charge to 10. For users that would like to remove this volume limit and access more than 10 LogMeIn Free computers a subscription to LogMeIn Central, our remote management tool, will be required.  Any computers that exist beyond the 10 computer, free-only limit will not be deleted; rather they will not be remotely accessible unless the free account is upgraded to Central.

Again, the vast majority of LogMeIn Free users will not be impacted by this change.   For those impacted by the change, we will do what we can to help ease the transition in a couple of ways.

We will be notifying impacted users by email and via the product, and will provide ample notice and a grace period before enforcing any changes.  We will also be offering discounted pricing for Central starting at $199 for the year for existing LogMeIn Free users, i.e. for less than half the price of a cup of coffee per day, you can remotely access and manage as many computers as you’d like.

We appreciate that with change comes questions, concerns, and sometimes angst.  And we want to make sure our users have quick answers to any questions and all the information needed to help ease the transition.  We hope users will make the decision to upgrade their accounts.  We also recognize many users may not be happy with this change and will unfortunately consider other alternatives.  In the long-term we believe this change will allow us to continue to support all of our users, paid and unpaid.

You can find the answers to common questions here, and our staff will be dedicating an area of our community site for fielding questions and feedback.

-Marton Anka
Founder & CTO
LogMeIn, Inc

         

LogMeIn Readies Rescue, Parature Integration

For the LogMeIn Rescue team, it’s no rest for the weary.  Following five days at Mobile World Congress in beautiful Barcelona, the LogMeIn Rescue team traveled to Las Vegas for this week’s Parature’s annual user conference, ParaFest 2013.  And there’s no better place to preview our latest helpdesk integration with Parature’s increasingly popular customer service software.  That’s right, you’ll soon be able to combine the power of Rescue and Parature to bring integrated remote support capabilities directly from the Parature ticketing interface.  Here’s how it works and how you can take advantage of the new capabilities.

If you’re a B2C helpdesk using Parature to manage your customer service requests, you’ll soon have the ability to give your support staff the option to launch a remote support session directly from a Parature ticket.  The ability to generate a Rescue session will be available from within Parature without any setup required and only a single simple admin setting change from within Rescue.  Support technicians can collaborate with their customers in real time to quickly diagnose and resolve issues related to their products by viewing and controlling a user’s computer or smartphone, on-demand. The result is a faster and more reliable customer experience.

The integrated offering will be made available on our integration portal in the coming weeks to joint LogMeIn Rescue and Parature customers at no extra cost. Both product lines are SaaS-based, eliminating the need for onsite installations, resources or management.

The new partnership allows customers to:

  • Generate a LogMeIn Rescue session directly from a Parature ticket.
  • Post LogMeIn Rescue session details back Parature tickets, including timestamps, chat logs, notes, as well as any custom fields and survey answers.

Stay tuned for the official launch, and if you are at Parafest stop by our table top for a live demo.

         

Introducing the New Rescue Integration Portal!

While Rescue may be your go-to remote support tool for troubleshooting PCs, Macs, smartphones and tablets, we recognize it’s but one of the many tools you use to keep your helpdesk running.  We’ve spent a lot of time making sure that we can offer the best and most efficient out-of-the-box integrations between Rescue and the industry leading CRM, ITSM, ticketing, PSA solutions, and more – giving you new ways to get even more out of your helpdesk tool kit.  And now, we’re offering an easy way to make sure you quickly take advantage of these integrations:  the all new LogMeIn Rescue IntegratiIntegrationPortalon Portal.

The new portal features details and instructions on how to integrate Rescue with:

  • Salesforce.com
  • Connectwise
  • ZenDesk
  • Autotask
  • ServiceNow
  • Spiceworks

It also provides details of how best to take advantage of Rescue’s APIs to perform administrative tasks like adding or removing authorized technicians and creating groups; to logging into Rescue from other applications to escalate support and work seamlessly between tools; to integration with call center applications for transferring session data for central access and storage; to creating dashboards on session data, survey results and performance statistics.

Looking to add your applications to an integration wish list?  The new portal provides a simple means of requesting new partnerships and integrations with inputs that go directly to our development and BD teams.

Check it out, let us know what other apps you want to see added to our out-of-the-box checklist, and make sure to keep your eyes out for new integrations in the coming weeks and months.

         

Big News From MWC: Rescue Supports More Android Devices Than Ever!

The LogMeIn crew is over in Barcelona this week at the Mobile World Congress and we have launched an updated Rescue application for Android devices that gives all Rescue + Mobile users new advanced support options for the most popular Samsung, HTC, Motorola and Sony Android devices shipping today.  With this new “Rescue + Mobile for Android” application, technical support agents can now use full remote control from their computer to Android devices.  This will give anyone who needs to support these devices the ability to remote control, diagnose, troubleshoot and fix all kinds of smartphones and tablets as if they were holding it in their hands.

For example, a support tech trying to fix the latest models of Samsung, Sony, HTC or Motorola smartphones simply needs to direct the user of that device to Google Play (formerly known as the Android Market) where they can download the “Rescue + Mobile for Android”  app.  Once the app is installed, the Rescue technician generates the 6-digit pin code to establish a remote connection.  The end-user is always in control as usual, and must give the technician permission before access is possible.Image

Within just the past few years, Android has become the dominant operating system worldwide.  Check out our infographic  for some examples of how Android has changed the landscape for professional support desks, technical call centers and IT departments.  Whether you’re a mobile operator, retailer of Android devices, or looking for the answer on how best to support millions of Android devices walking into the workplace, this is a must have!

You’ve been asking and we’ve been listening!  This new update, along with our support for iOS & Blackberry devices, means that LogMeIn Rescue now supports more devices, manufacturers and platforms than any other remote support product on the market. Visit our website for more information.

         

Technical deep dive: Cubby security and Cubby Locks

After our last blog post many of you asked for more details about the Cubby Locks feature. It’s challenging to explain Cubby Locks in a way that’s technically accurate yet still easy to consume. However, since Cubby Locks is a unique and powerful feature that helps set Cubby apart from similar services, we encourage you to take the time to understand what Cubby Locks is and what it isn’t.

The first key idea is to understand that data on the cloud in a locked cubby is encrypted and can only be decrypted by your Cubby password. With most similar services, a password is used to simply keep you in or out. That is, a password is used to determine if you have the right to access the service and your data. With most other services, your data on the cloud is not encrypted or encrypted with a key which is stored somewhere along the data. This means it can be exposed to a rogue employee of the storage service provider, or anyone who manages to bypass the password-protection layer or gain access due to an error in the application.

Cubby Locks

Cubby Locks utilizes some heavy-duty math to keep your data protected. Even a rogue employee or someone who manages to bypass password-protection would find your data useless without your exact password. And just to clarify a very important point: “Data” throughout this post refers to files at rest in the cloud.  Cubby Locks does not provide data encryption on your devices; it’s up to you to secure those. And to get another item out of the way: Data in flight (that is, being transferred between your devices and the cloud) is always transmitted over SSL/TLS with all cubbies, regardless of Cubby Locks.

First let’s look at how a standard cubby works – one that does not take advantage of Cubby Locks. In our data centers all files in all cubbies are stored in encrypted form using the AES-256 symmetric encryption algorithm. The key used for this is the Cubby Data Key (CDK) and is randomly generated for each new cubby. CDKs are stored in our database alongside with other properties of the cubby. When you log in to cubby.com, the web application fetches the CDK from the database and uses it for encrypting and decrypting your data when you upload or download files from your cubby. Like with most other services, your password gets you in to the web site but is not adding any extra encryption.

During your first login to Cubby a series of events happen. First we generate a symmetric key called the User Symmetric Key (USK). We encrypt the USK with your password and store it in an encrypted form (AES-256) in our database. Second, we generate a 4096-bit RSA key pair called the User RSA Key (URK). We encrypt the private part of the URK with the USK and store it. The public part of the URK is, as its name implies, stored in plain text. Both USK and URK are specific to and generated for the user account. If you are not familiar with asymmetric encryption, here’s the shortest possible introduction to asymmetric crypto: Anything encrypted with the public key can only be decrypted with the private key and vice versa.

Still with us? Now, let’s take a closer look at Cubby Locks. When you lock a cubby we encrypt the CDK with the public part of the URK, store it in this form and delete the plaintext CDK from the database. Remember that this CDK can only be decrypted with the private part of the URK. That’s all. Simple, right? Here is the chain of encryption at this point:

  • Your password –> USK –> URK –> CDK –> access Cubby data.

The items on the left side of any arrow are the key for the encryption, while the items on the right side of any arrow is data to be encrypted. So the arrow means “right side is encrypted with left side.”

What does this all mean? Every item in this chain is stored only in encrypted format in our database except for the password, which is not stored at all by us. In order to do anything with data one needs to unlock this chain, and that can’t be done without your password. That’s why we prompt you for your password so often, and this is why no one, not even a LogMeIn employee or a hacker, can read your data without knowledge of your password.

Finally, let’s discuss the so-called Recovery Key (RK). In practical terms, you use the Recovery Key when you forget your password and must reset it to something new. As discussed above, there is no way to access cloud data in a locked cubby without your password. Without the Recovery Key, the situation would be this: “Forget your password – lose your data on the cloud.”  That is, if you were to forget your password and reset it through the standard “email me a password reset link” mechanism, your locked cubbies would be deleted from the cloud and you would be forced to re-synchronize all your data. To users a chance of avoiding this, we generated a Recovery Key for your account when you access a locked cubby for the very first time; the Recovery Key is a cryptographically random 32-character alphanumeric string. We then encrypt the USK with this Recovery Key using AES-256. (Remember,  cubby.com at this point has your plaintext USK since you have just provided your password). So now we have two copies of the USK in the database, one encrypted with your password and the other encrypted with the Recovery Key. When you go through the forget password process and enter your Recovery Key, we use it to decrypt the USK, which is then re-encrypted with your newly created password. This way you can keep your data synchronized with the cloud even if it was in a locked cubby. There is only one Recovery Key per user, so we strongly encourage you to print it and keep it safe. The Recovery Key is stored in the database encrypted with the URK, so it’s only available for you to view online after you enter your password.

  • Recovery Key –> USK –> URK –> CDK –> access Cubby data. 
  • Your password –> USK –> URK –> Encrypted Recovery Key –> Recovery Key.

We should also clarify that there is a case when a Recovery Key will be generated for you even if you don’t lock a cubby yourself.  Namely, a Recovery Key will be generated for you when you are invited to a locked cubby or are the member of a cubby that gets locked by its owner.

In many cases there is a balance between security and ease of use. The more secure you want to keep your data the more complex the process gets. With Cubby Locks you get a solution that’s among the strongest security measures on the market, yet still provides a smooth user experience and ease-of-access to your data.

Thanks for sticking through this. We hope we managed to meet the challenge of making Cubby Locks clear.  We’ll be glad to clarify if you have any questions.  Don’t hesitate let us know what you think or what you find unclear.

— Sandor Palfy

Fellow, Development & Security

         

Officially Out of the Box: Cubby now generally available for your biz

Well, you did it. The Cubby beta attracted more users than any other in our company’s history. Over the past week we proudly peeled-back the “beta” label off our logo. Cubby is now official.

Over the past several months, we have read every comment and considered your input greatly. You told us where the bugs were (we squashed ‘em), you told us what you love (thanks!) and you told us how we can be better (we needed that). Many of you have been with us since April. And already, we’re hearing from consumers, professionals, teams and even entire businesses all over the world that they are adopting Cubby.

The great thing about Cubby is that it’s new and there’s still time to shape its future. So, whether you have a question or idea, we welcome you to visit us at help.cubby.com. The conversation, the innovation and the excitement continues.

Enjoy the now generally available, business version of Cubby.

The Cubby Team

         

The LogMeIn plugin for Chrome (Windows) is here!

The new Chrome plugin for LogMeIn will provide you with a seamless experience and full remote access functionality. Now you can remote control in HD, share and transfer files, print remotely and more… all without having to switch browsers.

chrome-icon

We’ve also made improvements to the Firefox and IE plugins to make sure your experience is consistent across browsers.

Chrome lovers, check it out today!

Please note: The Chrome plugin will work with Windows machines only. It will not work with Mac machines or on a Mac Chrome browser.

         

Introducing: Cubby Locks, switches, icons and more

This week’s Cubby update introduces a major security feature along with some significant UI enhancements. We think– no, we know– you’ll love this update.

This week, start taking advantage of:

Cubby Locks: Your data in Cubby is secure even without Cubby Locks. But sometimes you want an extra level of protection for your sensitive documents and files. By activating the all-new Cubby Locks feature, you’re now able to place an additional lock on any cubby, requiring your account password to use it or share it.

Once you activate Cubby Locks for your account you’ll be able to lock any of your cubbies. All you’ll need is your account password to access, modify or share it.

lock1

When you lock a cubby, we provide a special code called a Recovery Key. Should you forget your password, you must provide the Recovery Key to regain access to your locked cubbies.

lock3

To get started, access your Advanced Settings from cubby.com, take the tour, and click “activate.”  Once you’re activated, head back to your cubbies and choose which ones you’d like to lock. Ahh, security.

Cloud On/Off Switching:  Saving space in the cloud by enabling DirectSync™ is now easier with the addition of a new “Cloud On/Off” switch found directly within the desktop app. Switching the cloud “on” enables sharing, links and gives you access from anywhere, including your iOS and Android devices. Switching the cloud “off” allows you to then sync to another computer to save valuable cloud space.

cloud on-off

One-click access to Cubby content: Whether your files live in the cloud or are synced locally to your computer, you can now get them with just a click. Simply click on any of your cubbies from the app. If it’s not synced to your computer, we’ll bring you right to its location at cubby.com (sign-in if you need to). If that cubby is already synced, we’ll send you right to the file’s location on your computer. Easy, peezy.

open3

New iconography: We don’t advise you judge a book by its cover, but if you decide to judge a Cubby by its icon… well, that’s probably a good idea.  Now, at a glance, you can tell which folders are being shared privately, publicly, in the cloud or when you’ve reached your GB limit.

In the example below:

  • Event Planning is being shared privately
  • Expense Reports stopped syncing (no additional cloud space is available)
  • Family Vacation is not synced to the cloud
  • Schedules is a Locked Cubby
  • Weekly Brainstorms is being shared publicly

icons4

 

Cubby owners:  Not the owner of a Cubby, but forget who is? Now easily ID the owner of shared Cubbies directly within the UI. Pro Tip: If you need to set your name for Cubby, simply access your Account Settings on cubby.com.

owner

 Whew. That was a lot to share. What do you think? We’re dying to know and would love to hear from you below or on Facebook.