What’s new: the Click2Fix™ experience, and the Rescue iOS App!

You may remember that LogMeIn Rescue was the first solution in the market to bring remote technical support to mobile devices. In our latest version of Rescue, scheduled for release later today, we’re redefining the state of the art! We are thrilled to introduce Click2Fix™, and the LogMeIn Rescue iOS App.

With Click2Fix, we’ve completely redesigned Rescue’s interface and user experience for remote support of mobile devices. We are well aware that time is money when it comes to providing remote support to your customers. With that in mind, Click2Fix speeds up problem diagnosis by proactively alerting your agent to potential issues on the device, and provides 1-click remediation to a wide variety of issues that drive customers to call you. Customers have a great experience, and your agents continue to be heroes! Having rigorously designed and piloted this at some of the world’s leading telecom operators, we’re excited to bring this to our broader customer base. The video below provides an overview of how it works.

Following the success of the Android support app we released to Google Play earlier this year, we will soon have a new Rescue diagnostics app in the App Store for all iOS devices; we expect final approval from Apple shortly! With the end user’s permission, Rescue agents will be capable of pulling diagnostic information from, and pushing fixes and configuration settings to the iPad or iPhone. This is a significant step forward in the way iPads and iPhones are supported in the market today, and puts Rescue customers back in charge…..again!

With this latest version of Rescue, we’re embracing the new realities that mobile devices and their users create for our customers. So if you’re a Rescue customer already supporting mobile devices, we’d love to hear what you think about the new experience.  And if you’re new to Rescue and just looking to explore the best options for supporting mobile customers or a mobile workforce, you can try it for free for 14 days.  Let us know what you think.

         

Hamachi Mobile for iOS and Android is now in Beta

The open preview of the Hamachi mobile client brings Hamachi networks into reach from an iOS or Android smartphone or tablet. Now, IT managers and network owners can give members of their team secure, on-the-go access to critical information on corporate networks. Network resources, such as intranets or proprietary software, are now securely available from mobile devices.

Check it out:

  •  Log in to the preview site with your LogMeIn ID: https://preview.logmein.com
  • Click on Networks in the left navigation
  • Add mobile clients and configure how you want them to connect: simply click Add Client, select Add mobile client and then follow the on-screen instructions

Picture1For additional tips, support and information on the Hamachi Mobile preview, visit our community. Let us know what you think by sending feedback to hamachi-feedback@logmein.com.

Note: The mobile client is free to use during preview, but is expected to be a premium feature upon release.

         

Cubby is now in the LogMeIn iOS App!

Cubby by LogMeIn is the easiest way to sync files across your devices, store them in the cloud or share them with colleagues.  With the LogMeIn App, you can now access all of your files directly from your iOS device—and we’re giving you 5 gigs Free! Just tap on the Cubby logo in the app and all the features of Cubby, including your 5 gigs of Free storage, are immediately available to you.

Cubby for iOSWith Cubby you can:
•Sync folders across all your computers
•Share your files publicly or privately
•Go back in time with unlimited versioning
•Access your files with desktop and mobile apps

Already using Cubby for your cloud storage solution? Just tap the Cubby logo to access your files and folders.

Also available in the new update are focus tracking for Windows users that automatically places the most recently opened window in the center of your screen and various bug fixes.

         

Central introduces new iOS access management

We are excited to announce a new feature in Central that will bring peace of mind when it comes to mobile access of work computers.   The new device access management capability brings together mobile freedom benefits of our popular LogMeIn for iOS app, with the visibility and management benefits of Central.

The new Devices feature under the Configuration section in Central now gives you the ability to:

  • See who is using specific iPads or iPhones to access your computers
  • Handle lost or stolen devices by remotely wiping stored credentials
  • See the properties of the devices accessing your computers

Devices are simply added to the list when someone uses LogMeIn Ignition (for iOS) or the LogMeIn for iOS App to access your account. Please note that Central and User Management permissions are both required to view devices.

Log in and check it out today. Let us know what you think.

Android coming soon.

         

Support for iOS 6 and iPhone 5 is here!

LogMeIn has continued to work with Apple’s devices and operating systems to provide you with the best access available.  We are pleased to announce that the LogMeIn App is now fully compatible with iOS 6 and iPhone 5.

This update supports the new screen size and resolution increase for iPhone 5.

Be sure you download the newest update, now available on the App Store. Let us know what you think by providing reviews and ranking.

Please note that with the latest update the minimum OS requirement is 4.3. Older iOS devices may not be compatible with this OS requirement.

         

What’s New: LogMeIn App Update for iOS

My Cloud Bank with SkyDrive and BoxThe latest release of the LogMeIn App for iPad/iPhone is here.

You’ve asked, we’ve listened.  Bluetooth keyboard functionality is now available with the LogMeIn App giving you the ability to view the full screen on your iOS device as you type away.

In addition, this release adds SkyDrive and Box to the list of supported cloud services in My Cloud Bank. Customers can now access all their files through SkyDrive and Box from their iOS devices.

We’ve also made improvements to your remote control experience. Host resolution for Windows now sets to your iOS device for the best possible clarity.

Additional product enhancements and improvements have been implemented in order to provide you with the best LogMeIn experience possible on your iOS device.

Be sure you download the newest update, now available on the App Store, and let us know what you think.

         

LogMeIn Ignition for iOS introduces My Cloud Bank

We just released an update LogMeIn Ignition for iPad/iPhone.  With the latest release users can link their Ignition product to popular cloud services, like Dropbox, Google Docs and WebDav, to access all their files anytime, anywhere on their iOS devices.   My Cloud Bank works like File Manager within the app, so users can easily move files between computers, their local device and their clouds.

My Cloud Bank allows LogMeIn Ignition users the ability to take full advantage of being remote by connecting them to their files no matter where they are. We’ve extended the functionality of our File Manager feature and given users the benefit of using cloud storage services in conjunction with remote access and local file storage on their devices.

         

Be sure you download the newest update, now available on the App Store. Let us know what you think with reviews and ratings.

         

LogMeIn Previews Controls for Securing Access From iPads and iPhones in the Workplace

So you’ve been hearing about  LogMeIn’s new service to secure and manage access from employee iPads, eh? Wondering what it is? Well, we can’t wait to tell you all about it! Right now, we’re taking the covers off our new service that blends Total Access with Total Control.

With LogMeIn Ignition you’ve long been able to access your actual desktop, and the applications, files and data that are important to you. This is Total Access.

Now we’re making sure that full access has a true place in our work organizations. We’ve added a set of management tools to LogMeIn Central designed to control that access – which computers and data can be accessed, by whom, and from what device. This is Total Control.

With this new service, you can:

  • Enroll individually owned and IT-procured iOS devices into an organization’s mobile inventory
  • Authorize individual iOS devices for remote access to one or more company computers, including access to corporate apps and files
  • Manage remote access rights and permissions by individual, computer, and/or mobile device
  • Control whether files can be remotely transferred from remote computers to individual mobile devices
  • Handle lost or stolen devices by remotely wiping stored credentials

We’re really excited about the services, and we’re showing a preview today. General availability will certainly follow later. If you’re interested in hearing and seeing more, why not head over to https://secure.logmein.com/accesscontrol and register!

         

New Ignition update: Leave a photo or video at home? Ignition has you covered.

You’ve been waiting, we’ve told you it’s coming and now it’s here, the latest update for LogMeIn Ignition. Be sure you download the newest update, now available on the app store. This update includes three new features to increase your productivity as you sail into the summer months.

With the new LogMeIn Ignition you can:
• Copy photos between your iPad/iPhone photo library and Ignition, so they’re always accessible in one place.

• Attach files of any kind (including multimedia) to emails directly from Ignition.

• Set Ignition to close while multitasking after 1, 2, 5 or 10 minutes.

We hope these new features offer you a simple way to get a little freedom from the office while you’re on the go this Summer.

Be sure to check out the videos below to see all the new features in action.  And as always, we’d love to hear your thoughts.

         

Coming soon: Ignition iOS update

I’m Tara, the new Sr. Product Marketing Manager for Ignition. You’ll be hearing more from me in the coming months, but I get the pleasure of telling you about our upcoming iOS update as my first blog post.

We just submitted the app to Apple for approval so we’re just days away from getting you the latest enhancements and improvements. We’re excited about the three new features coming to users of Ignition for iOS.  For now, I’m giving you a sneak peak of our photos and videos feature which allows you to copy photos between your iPad/iPhone photo library and Ignition, so they’re always accessible in one place.

Fresh off the development build, here are some screen shots.

I have gigabytes of photos on my desktop computer and I obviously can’t carry all of them with me. Now I can easily grab my favorite photo of my home town (Anchorage, AK), copy them to Ignition using File Manager and they’re automatically available in the Photo app on my new iPad2. Slick!

Stay tuned for more details on our update, it’s coming soon.