Important Changes to LogMeIn Free

We’re making some changes to LogMeIn Free — specifically introducing new volume limits on LogMeIn Free accounts — that will impact a small portion of our user base. While the vast majority of LogMeIn Free users will not be impacted by this change – LogMeIn Free is and will remain free – we wanted to take a minute to explain what is changing, who will be impacted and what, if anything, it will mean for you.

For nearly a decade we’ve sought to provide users with a great free remote desktop access product, and users have been able to install and use LogMeIn Free on as many computers as they wish.  In addition to the tens of millions of individuals who use LogMeIn Free to access their home or work computers, we have thousands of businesses, IT organizations and managed service providers (MSPs) who use LogMeIn Free to remotely access and manage hundreds, thousands and even tens of thousands of computers.

As the nature of remote access and mobile working continues to change, this free model has been extended to a broader set of offerings, including our online meeting service, join.me and our cloud data access product, Cubby.  Free is and has been a mutually beneficial proposition for us and our users, and we plan to keep it that way.

In order to ensure that we can continue to provide high-quality, free remote access services, make meaningful improvements, and invest in products that meet the evolving needs of our customers we will be limiting the number of computers a user can access free of charge to 10. For users that would like to remove this volume limit and access more than 10 LogMeIn Free computers a subscription to LogMeIn Central, our remote management tool, will be required.  Any computers that exist beyond the 10 computer, free-only limit will not be deleted; rather they will not be remotely accessible unless the free account is upgraded to Central.

Again, the vast majority of LogMeIn Free users will not be impacted by this change.   For those impacted by the change, we will do what we can to help ease the transition in a couple of ways.

We will be notifying impacted users by email and via the product, and will provide ample notice and a grace period before enforcing any changes.  We will also be offering discounted pricing for Central starting at $199 for the year for existing LogMeIn Free users, i.e. for less than half the price of a cup of coffee per day, you can remotely access and manage as many computers as you’d like.

We appreciate that with change comes questions, concerns, and sometimes angst.  And we want to make sure our users have quick answers to any questions and all the information needed to help ease the transition.  We hope users will make the decision to upgrade their accounts.  We also recognize many users may not be happy with this change and will unfortunately consider other alternatives.  In the long-term we believe this change will allow us to continue to support all of our users, paid and unpaid.

You can find the answers to common questions here, and our staff will be dedicating an area of our community site for fielding questions and feedback.

-Marton Anka
Founder & CTO
LogMeIn, Inc

         

The LogMeIn plugin for Chrome (Windows) is here!

The new Chrome plugin for LogMeIn will provide you with a seamless experience and full remote access functionality. Now you can remote control in HD, share and transfer files, print remotely and more… all without having to switch browsers.

chrome-icon

We’ve also made improvements to the Firefox and IE plugins to make sure your experience is consistent across browsers.

Chrome lovers, check it out today!

Please note: The Chrome plugin will work with Windows machines only. It will not work with Mac machines or on a Mac Chrome browser.

         

Central introduces new iOS access management

We are excited to announce a new feature in Central that will bring peace of mind when it comes to mobile access of work computers.   The new device access management capability brings together mobile freedom benefits of our popular LogMeIn for iOS app, with the visibility and management benefits of Central.

The new Devices feature under the Configuration section in Central now gives you the ability to:

  • See who is using specific iPads or iPhones to access your computers
  • Handle lost or stolen devices by remotely wiping stored credentials
  • See the properties of the devices accessing your computers

Devices are simply added to the list when someone uses LogMeIn Ignition (for iOS) or the LogMeIn for iOS App to access your account. Please note that Central and User Management permissions are both required to view devices.

Log in and check it out today. Let us know what you think.

Android coming soon.

         

Upgrading to Windows 8? We’re ready!

We’re pleased to announce the latest version of LogMeIn is available. With this update we support the highly anticipated launch of Windows 8. If you’re planning on upgrading your systems, simply update your LogMeIn hosts and you’re ready to go.  Any new systems you install LogMeIn on will automatically have the most recent version 4.1.2600.

We will be rolling out auto updates over the next few days, but to ensure you have the most recent version, simply open the LogMeIn host software and click About>Check for Updates.

         

Anti-Virus Management is now in Central!

Simply manage and monitor anti-virus software with LogMeIn Central

Managing anti-virus software across all of your remote computers can be a daunting task. Fortunately, Central has made it easier to stay on top of a variety of anti-virus applications and keep your computers healthy and up-to-date.

The new Anti-Virus Management feature allows you to view the health status of all your computers (in Detail View) and verify that anti-virus software is installed and enabled. The new “Health” icon lets you quickly scan your computers to identify potential problems and focus on the ones that need your immediate attention.

With Central and LogMeIn Pro on your remote computers, the Anti-Virus Management feature does even more. With this powerful combination you can:

  • Update virus definitions
  • Enable real-time protection
  • Initiate full scans
  • View a threat-log of viruses found

Central’s Anti-Virus Management supports hundreds of versions of anti-virus software including BitDefender, McAfee, Symantec, VIPRE and more… but you need to make sure you’ve updated to the latest version of LogMeIn Host Software, 4.1.2504. To view the full list of supported anti-virus software, click here.

Check out the video above and let us know what you think. Your feedback is always important to us.

         

Cleaner, Sleeker, Easier: The New LogMeIn Central UI is Here

Cleaner, Sleeker, Easier: The New LogMeIn Central UI is Here

We are pleased to announce the launch of our new user interface for LogMeIn Central. Our goal was simple—to make Central cleaner, sleeker and easier-to-use.

So what notable improvements were made?

Refreshed Look

Based on the great feedback we received, a complete clean up of the user interface was done with you, the customer in mind. Who wants clutter in the way when they’re trying to get the job done?  We think it looks great and we hope you do too.

Navigation

You now have the ability to directly access subpages from any feature on the navigation menu. Access Report Viewer from One2Many, or click to manage your Alerts from Updates — the new navigation allows you to get where you need to go, faster and easier.

Computer Groups

We’ve focused on making Computer Groups more accessible in different views, allowing you to choose the view based on your preference. Select “Show group panel” from your View drop-down and your computer groups will appear in a left pane next to your computers.

For users with a smaller screen who would rather sort groups in the main view, you can select the group you want to view from the “Groups” drop-down.

To check out the new UI simply log in to your account or register for a free trial.  We hope you’re as excited as we are about the new Central.

         

New Update – Ability to Manage HD settings

We’re aware that some of our users have been experiencing issues with the recent launch of our HD feature. We’ve been working to improve HD and make it easier to manage settings.  The improvement we just launched gives you the ability to adjust HD in the default color quality settings via a host preference package in Central (see below).

Additional information on working with host preference packages is in our User Guide.

Further enhancements and optimizations are in development. Keep the feedback coming.