What’s new: the Click2Fix™ experience, and the Rescue iOS App!

You may remember that LogMeIn Rescue was the first solution in the market to bring remote technical support to mobile devices. In our latest version of Rescue, scheduled for release later today, we’re redefining the state of the art! We are thrilled to introduce Click2Fix™, and the LogMeIn Rescue iOS App.

With Click2Fix, we’ve completely redesigned Rescue’s interface and user experience for remote support of mobile devices. We are well aware that time is money when it comes to providing remote support to your customers. With that in mind, Click2Fix speeds up problem diagnosis by proactively alerting your agent to potential issues on the device, and provides 1-click remediation to a wide variety of issues that drive customers to call you. Customers have a great experience, and your agents continue to be heroes! Having rigorously designed and piloted this at some of the world’s leading telecom operators, we’re excited to bring this to our broader customer base. The video below provides an overview of how it works.

Following the success of the Android support app we released to Google Play earlier this year, we will soon have a new Rescue diagnostics app in the App Store for all iOS devices; we expect final approval from Apple shortly! With the end user’s permission, Rescue agents will be capable of pulling diagnostic information from, and pushing fixes and configuration settings to the iPad or iPhone. This is a significant step forward in the way iPads and iPhones are supported in the market today, and puts Rescue customers back in charge…..again!

With this latest version of Rescue, we’re embracing the new realities that mobile devices and their users create for our customers. So if you’re a Rescue customer already supporting mobile devices, we’d love to hear what you think about the new experience.  And if you’re new to Rescue and just looking to explore the best options for supporting mobile customers or a mobile workforce, you can try it for free for 14 days.  Let us know what you think.

         

What’s New: LogMeIn Supports Apple’s new Mountain Lion

LogMeIn Host Software Update for Mac: Apple unleashed it’s latest version of the Mac OS, Mountain Lion, and we’re ready. The latest version of LogMeIn software, complete with Mountain Lion support, is available for a free upgrade to our existing customers. We’re excited to be at the front of the line of applications supporting Apple’s updates to their operating system at launch.

Automatic updates have been turned on, but to manually update your LogMeIn software and ensure you have the latest version on your Mac, click the LogMeIn icon on the Finder bar:

  1. Click Open LogMeIn.
  2. Click the About tab.
  3. Click Check for Updates.

New LogMeIn users, download the latest build when a new Mac is added to your account via www.LogMeIn.com.

Check out the latest upgrade and give us your feedback.

         

HD for Mac has arrived!

We’ve just released an update that we hope will quite literally change the way you view your remote computers for both work and play.  LogMeIn Pro HD for Mac has arrived.  Delivering the best for your remote control sessions with video streaming capabilities and sound on your Mac.

So what does HD have to do with remote access?

First, you’ll notice a rather remarkable difference when viewing remote Macs.  The new HD ability opens the doors to a whole host of activities you may never have tried with remote access before.  Whether it’s playing games or viewing movies and TV shows, it’s now all in HD quality.

Available now as a manual update, users can update their LogMeIn software on the Mac, by clicking the LogMeIn icon in the Finder bar.

  1. Click on Open LogMeIn.
  2. Click the About tab.
  3. Click Check for Updates.

User Tip: To ensure you’re getting the HD experience, make sure your color quality settings are set to HD during remote sessions. You can adjust this while in the remote session.

         

Have great meetings with Ignition, iOS 5 and Apple TV

OK, so you’ve got iOS 5, downloaded the latest Ignition update, tested out iMessage– now what?

A new feature, introduced by Apple in iOS 5, allows the ability to stream apps and content from your Apple device to a television using Apple TV.  And that introduces some interesting new possibilities for Ignition.  With this feature, you can share exactly what’s on your iPad 2 or iPhone 4S with everyone in your next meeting with just a few clicks.  Stream your desktop — web pages, spreadsheets, photos, etc.

Here’s how we did it:

1. Make sure you have an iPad 2 or iPhone 4S running iOS 5.
2. Ensure your Apple TV and iPad 2 are connected to the same WiFi network.
3. Double-tap the home button on your iPad, slide to the right, and press the “AirPlay” button.
4. Use Ignition to access your computer or broadcast your favorite apps for a truly unique meeting experience.

Our Boston office has Apple TVs in all our common areas, and combined with Ignition’s ability to access our desktops and files, we seem to have everything at our fingertips. Apple TVs sell for $99 so it’s a pretty cheap investment for a potentially big benefit for your team.

         

LogMeIn Ignition Meets iOS 5 [UPDATE]

I’m excited to let you know LogMeIn Ignition is now fully compatible with iOS 5.

We’re pleased to be one of the first apps to work with Apple’s new OS in order to continue to deliver the best anytime, anywhere access.

In addition to iOS 5 compatibility, we’ve listened to your feedback to provide enhancements and improvements to the LogMeIn Ignition app to deliver the best user experience possible.

Be sure you download the newest update, now available on the App Store. Let us know what you think with reviews and ratings.

[UPDATE] We identified issues in our recent release with previous versions of iOS on iPhone 3G and 2nd Generation iPod Touches. Today’s release addresses those issues.

         

LogMeIn Unleashes Mac OS X Lion Support for Free, Pro and Ignition

We’re excited to post that we have a new LogMeIn software update available, which officially supports Mac OS X Lion.  LogMeIn Free, Pro and LogMeIn Ignition (iOS and Android) users who are upgrading their Macs to OS X Lion can also update their existing LogMeIn software for free.  We’re pleased to be one of the first remote access services to work with the latest Apple operating system in order to deliver anytime, anywhere access for Lion. Continue reading “LogMeIn Unleashes Mac OS X Lion Support for Free, Pro and Ignition” »

         

Support OS X Lion users with LogMeIn Rescue!

Are you providing remote support to a Mac-heavy environment?  If so, then supporting users on OS X Lion devices won’t be a problem with LogMeIn Rescue.  In advance of Apple’s latest release, we’re happy to announce the ability to seamlessly support end users who choose to upgrade to OS X Lion.  With more than 250 new features, your customers and employees are bound to have questions, so get ready to Rescue them.

The best part?  It just works.  Technicians don’t have to do anything different than they do today to provide support to Lion users.

Rescue Remote Support for Apple Lion OX X image

How many of your customers and employees do you think will upgrade to Lion?  We’d love to hear your feedback.

         

New Ignition update: Leave a photo or video at home? Ignition has you covered.

You’ve been waiting, we’ve told you it’s coming and now it’s here, the latest update for LogMeIn Ignition. Be sure you download the newest update, now available on the app store. This update includes three new features to increase your productivity as you sail into the summer months.

With the new LogMeIn Ignition you can:
• Copy photos between your iPad/iPhone photo library and Ignition, so they’re always accessible in one place.

• Attach files of any kind (including multimedia) to emails directly from Ignition.

• Set Ignition to close while multitasking after 1, 2, 5 or 10 minutes.

We hope these new features offer you a simple way to get a little freedom from the office while you’re on the go this Summer.

Be sure to check out the videos below to see all the new features in action.  And as always, we’d love to hear your thoughts.

         

Coming soon: Ignition iOS update

I’m Tara, the new Sr. Product Marketing Manager for Ignition. You’ll be hearing more from me in the coming months, but I get the pleasure of telling you about our upcoming iOS update as my first blog post.

We just submitted the app to Apple for approval so we’re just days away from getting you the latest enhancements and improvements. We’re excited about the three new features coming to users of Ignition for iOS.  For now, I’m giving you a sneak peak of our photos and videos feature which allows you to copy photos between your iPad/iPhone photo library and Ignition, so they’re always accessible in one place.

Fresh off the development build, here are some screen shots.

I have gigabytes of photos on my desktop computer and I obviously can’t carry all of them with me. Now I can easily grab my favorite photo of my home town (Anchorage, AK), copy them to Ignition using File Manager and they’re automatically available in the Photo app on my new iPad2. Slick!

Stay tuned for more details on our update, it’s coming soon.

         

LogMeIn Ignition Update Available: View, Transfer and Save Files Between iPads, PCs and Macs

If you own LogMeIn Ignition for iPad/iPhone, be sure to download the newest update, which is now available on the app store.  The update gives users the first iOS app to combine remote control with file management.  You can now use one app to access all of your computers, information and files from anywhere via your iPad, iPad 2, or iPhone.

Be sure to check out the video below to see all the new features.

With the all-new LogMeIn Ignition, a user can:

  • View files and folders on one or more computers
  • Copy and move files or folders from remote computers directly onto the iPad, iPhone or iPod touch for local viewing
  • Save PC and Mac files directly on an iOS device for offline viewing
  • Create a local folder and filing system within Ignition on the iPad or other iOS devices
  • Open and edit files locally on the iPad, iPhone or iPod touch using file editing apps like Documents To Go (by jeffrey), Quickoffice, Pages, Keynote, Numbers
  • Transfer files between remote computers
  • Update locally saved files in Ignition with updates from remote computers
  • Plus the ability to wake a sleeping computer using Wake-On-LAN.

iPad 2 users will also benefit from increased speed and performance, with LogMeIn Ignition tuned to allow for multitasking.  We hope you enjoy remote control and file transfers all from the same app.