Switching for better Mac screen sharing: a true story from join.me

Everyone has their own join.me story. And in the name of collaboration, we’d like to share these stories with you. Check out Katrina’s story:

“I own a virtual bookkeeping company that services clients in multiple states, including those who use MACs and PCs. We provide bookkeeping services using desktop and online versions of Quickbooks and other web-based accounting programs (Less Accounting, Outright.com, etc). Some of our clients have desktop versions of QB where we need to remote into their computers in order to update their records. It’s a very good system and we think it works well. I spent a lot of time looking for a low-cost (or free) remote session program and settled on ZohoAssist. It works very well, and for months it has been our main system.

However – I noticed with my MAC clients the session runs hella slow, and time is money for us!! One of my staff bookkeepers was in the middle of working on a clients books (PC to MAC) and the MAC remort session using Zoho had a lag time of 3-5 seconds!!! She was getting frustrated, annoyed and loosing productivity (which cost me time in payroll and missing a clients deadline). I had remembered that I was introduced to join.me by way of chatting with Shoeboxed.com, and my Account Manager was using a Mac (I have a PC) and there was virtually NO lag time. So I made an executive decision on the spot. I remembered how easy it was to join his session and for me to sign up, so I went ahead and signed my client up for a join.me pro account. I called her, and in two minutes we had switched from Zoho Assist to join.me! It was quick, easy, fast to get going, and we lost no extra time trying to explain to my client how to set join.me up nor how to give us permission to control her Mac. There was NO training involved. My bookkeeper took control and the rest of the day was SMOOTH sailing (and mucho productive!)

Needless to say, we’ll be switching all our Mac clients to join.me for better screen sharing!!”

– Katrina M. Harrell, CEO & Founder of Your Simple Bookkeeper

Want to share your own join.me story? Email me at maggie@join.me.

    

Written by

Maggie Hibma is a member of the join.me product team.