This week our team is headed west for the Technology Services World conference in San Diego. In addition to the excitement of traveling where the sun shines all the time, we are really excited for the opportunity to spend a few days with thought leaders in the tech-as-a-service industry to learn about the latest technology trends and share innovative ideas and best practices about being successful in an industry that is constantly changing.
One of the areas that we will be exploring closely at the show is around the concept of Support of Things. As we know, one key component that is continuously evolving is the customer – who they are, their expectations, their technical prowess – and the Internet of Things makes this challenge even more complex. Today, the number of ‘things’ that need to be supported is growing rapidly; and the modern day customer is evolving at a similar pace. Today’s customers have high expectations around speed and quality of service. They require an immediate response and quick remediation of any customer service issue. Why is this important? Well more than ever, these customers are making buying decisions based on customer service experiences. Brands are gaining and losing customers based on the quality of support offered. So with this new landscape, how do accomplish best-in-class support?
That is one of the key questions we will be examining this week. Our Director of Products, Peter Zeinoun will be joining Radial Point’s VP of Services & Solutions, R.J. Stangle for an interactive session, “It’s a Bird, It’s a Plane, It’s the Internet of Things! Using the IoT to Generate Revenue Via Super Support Experiences.” This session will highlight real-life examples of how technical support for the IoT is evolving and how support can be leveraged in service offerings to drive IoT adoption and better customer experiences. It is time to start thinking about preparing your business for the new opportunities the IoT brings.
If you’re attending the event, we encourage you to join Peter’s session and come check us out at Booth #10, where you can steal some awesome SWAG and watch our Rescue and Bold Chat products in action. If you aren’t attending, keep an eye on this blog as we’ll be following up with a post around some of our learnings.