Make remote sessions easier with Multi-Monitor Display

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Having two monitors is extremely helpful for increasing productivity.  You’re able to open multiple documents or applications in full screen and easily switch between each with ease, rather than having to minimize screens in order to see everything at once.

How does that experience translate when you’re remotely accessing your machine with two screens?

With Multi-Monitor Display for LogMeIn Pro, it’s a seamless transition. Multi-monitor allows you to connect to a host computer with multiple screens and see both monitors at the same time. Each monitor will open in its own window in your remote session. All you have to do is click “Monitors” from your Remote Control Toolbar at the top of your screen.

Imagine you’re working home and need to update a presentation with data from a recent report. Simply open the report in one window and the presentation in another. You can easily switch between from presentation to report without having to minimize screens. If you’re lucky enough to have two screens where you’re remotely working, you’ll be able to reproduce your work setup completely for a productive work environment.

Learn more about Multi-Monitor Display in our Knowledge Base and check it out during your next remote control session.

         

LogMeIn to Present at the RBC Technology, Internet, Media and Telecommunications Conference

On November 11, 2015, LogMeIn’s President & COO, Bill Wagner, will be attending the RBC Technology, Internet, Media and Telecommunications Conference at the Westin Times Square, in New York. Details around the session are as follows:

RBC Technology, Internet, Media and Telecommunications Conference

  • Date: Wednesday, November 11, 2015
  • Remarks:  9:20am ET
  • Location: Westin Times Square, 270 W. 43rd Street, New York, NY
  • Attendees: Bill Wagner, President & COO

The presentation will be webcast live on the investor relations section of the company’s website at https://investor.logmeininc.com/and will be available for 90 days after the live presentation. For more information, please contact me at 781-897-1301 or rbradley@LogMeIn.com

 

         

Are you going to FUSION 15?

Next week my team and I will be attending HDI’s Fusion 15 conference in New Orleans.  I couldn’t be more excited.  In addition to the fact that I love traveling around and visiting with customers and industry friends, Fusion 15 promises to be a really great week packed with thought provoking discussions on the hottest topics in ITSM.

Of course, the hottest topic in my world is IoT and we have a ton going on to help spur that conversation.

First and foremost – we will have some news.  Continuing the momentum from our April launch of Rescue Lens, we will be launching the latest innovation in LogMeIn’s Support of Things initiative – Rescue In-App Support– which allows support staff to quickly and easily view end user apps, all within the intuitive Rescue interface.   We are really excited about this launch and can’t wait to share more details.  Stop by to see how Rescue In-App Support works live in living color.

Also, joining us at Fusion 15 is one of our favorite customers –BCG Systems.  I will be hosting a breakfast briefing along with Josh Vince from BCG Systems where we will be discussing how the IoT has already begun to impact Support, where we see it going in a few years, and what you can do to make sure your support ecosystem is prepared.  It will definitely be a fun and informative morning.  Details can be found here.

If you are planning to attend Fusion 15 – you can find me and my team at Booth #221.   See you all in New Orleans!

         

Webinar Recap: Your Top Ad Hoc Support Questions Answered

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To follow-up our popular launch of Ad Hoc Support for LogMeIn Central, we hosted a webinar last week to give our users a demo of the new feature and answer your most pressing questions. If you missed out, you can watch the full recording here (just register to watch)!

We had a packed session with tons of questions and we wanted to thank everyone who took time out of their busy day to listen in and watch the demo. As a recap for those who couldn’t attend, we’ve pulled together the most popular questions that came up throughout the webinar.

Here are the top 3 questions with answers from our product team:

Do I already have access to Ad Hoc Support and what does it cost?

Yes! You currently have access to Ad Hoc Support, and it’s available for all levels of Central – Basic, Plus & Premier – as part of your subscription! Once you log into your Central account, click Ad Hoc Support in the left-hand menu to start the process.

Ad Hoc Support requires a software download. Does the end user that I’m supporting need admin rights on their machine?

Yes, the end user must have admin rights on the computer they’re using in order to install the Ad Hoc Support software. It’s a very quick download – takes just a minute or two – but requires admin rights to do so.

Is there a limit to how many Ad Hoc Support sessions I can run?

You can run one session at a time. There is no limit on the amount of ad hoc support sessions that can be run, but only one session can be active at a time. To start a NEW ad hoc support  session, the previous session must be cancelled.

Stay tuned for a complete review of all questions we received during the webinar, and of course, if you have 10 minutes, watch the full demo of Ad Hoc Support found here!


         

Five Ways Entrepreneurs Waste Money and How to Plug the Holes

You don’t want to jeopardize your growing business by having your money slip through your fingers. Here are five small and medium businesses money-wasters, and how you can avoid them.

UNDERESTIMATING PROJECT COSTS

You know how it goes, the first 90 percent of the job takes 90 percent of the budget; the remaining 10 percent of the job uses an additional 90 percent of the budget. To avoid massive overages, learn from others. Tap the wisdom and experience of people who’ve worked on similar projects. You might also want to check with experts in budget management, such as the Center for Project Management and Cost Xpert.

FANCY OFFICES

An office is a place of work, not an extension of the owner’s ego – so avoid the expensive art and tropical fish. Worried about clients coming in? They might be just as happy if you came their way. And keep in mind that, with today’s videoconferencing, cloud storage and remote access tools, you may be able to have most/all of your staff work from home, cutting rent entirely out of your budget

OUTSOURCING SERVICE AND SUPPORT

Outsourcing service and support seems like an obvious money-saver, but outsourced support staff are likely be less familiar with your product and less motivated to go above and beyond. So you might want to keep this one in-house. This doesn’t mean you have to build a helpdesk system from scratch. Look for ready-made support software, such as LogMeIn Rescue, that can meet your needs without requiring much up-front investment.

UNNECESSARY OR EXTRAVAGANT BUSINESS TRIPS

Even if you’re a bargain traveler, you may still be spending too much on travel. Ask yourself whether you can handle the business without in-person contact. Between chat and videoconferencing, chances are you can. And if you do have to travel, keep on keeping those costs down. Take public transportation, invest in reliable mobile hardware so you can stay productive and connected, and remember that pricey hotels usually charge more for Wi-Fi than the bargain one, where as often as not Wi-Fi – and breakfast – are free.

HIRING THE WRONG PEOPLE

Don’t rush into hiring anyone, interview carefully, you want more than someone with the right skills. Look for someone who’s enthusiastic, even passionate, about your product. Make sure you can trust their references; or better yet, go with people recommended by those you trust. Catherine Clifford compiled an excellent list of the hiring rules successful entrepreneurs use.

You have to spend money to make money. But if you spend too much, your company may not be around to make anything. Following these tips will help you avoid the money-wasting trap.

         

[Infographic] Wake Up and Engage! Mobile Engagement is Worth Billions

Mobile devices have forever changed the way we interact with the world around us. They have fractured the consumer journey into hundreds of micro-moments where consumers expect their questions and needs to be resolved instantly.Not surprisingly, mobile engagement (customers engaging with brands via mobile devices) has become widespread and is growing quickly – 47% year-over-year.2 More than a third of all web traffic stems from smartphones and tablets, and IBM predicts that mCommerce transactions will account for 26% of all eCommerce purchases by the end of the year. 3,4

Given the sharp rise of these interactions, we sought to understand not only what types of mobile engagements are occurring (e.g. research, purchases, support, etc.), but also what mobile engagement means for companies’ bottom lines and how – if at all – they are impacted by the Internet of Things (IoT).

Among our findings:

  • 84% use their mobile device to research products or services before making a purchase.
  • 24% of the most recent mCommerce transactions had a previous mobile engagement (i.e. the customer contacted the company via a mobile device prior to making a purchase).
  • Those who own an IoT device are 46% more likely to frequently engage with companies from their mobile device.

You can get a full copy of the Effective Mobile Engagement research report here, or get some quick highlights from the infographic below.

Effective Mobile Engagement 2015 Infographic

1 Micro-Moments, Google, 2015
2 Effective Mobile Engagement, BoldChat by LogMeIn, 2015
3 World Media Trends, FIPP, 2015
Christmas in July: The 2015 online holiday shopping forecast in 5 charts, Digiday, 2015

         

[Webinar] Seamless Mobile Shopping: What it Takes to Create a Perfect Experience

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More and more consumers are using their mobile devices to search and shop – in fact, Americans plan to do almost half of their holiday shopping online this year.1 Yet the best practices for providing these customers with a seamless mobile shopping experience are not very well defined. New research highlights the critical elements that can make or break a customer’s experience while shopping on mobile sites.

Does your company have a mobile engagement strategy in place for the 2015 holiday season? If not, it’s time to learn what you can do to make this year a successful one!

Join us on Tuesday, October 27th at 2pm ET for an interactive webinar with Don Davis, Internet Retailer’s Editor-in-Chief; President of the e-tailing group, Lauren Freedman; and BoldChat’s Senior Director of Products, Ross Haskell.

They’ll share tips for creating the perfect mobile shopping experience, including:

  • How to measure and benchmark your mobile site
  • What tools help customers make a purchasing decision
  • How to take your mobile customer experience to the next level

Register today!


1
Holiday Headquarters, NRF, 2015


         

5 ways to use alerts & monitoring with LogMeIn Central

Whether you’re an MSP managing a multitude of computers or an IT professional managing just one or two, the use and alerts_tilemanagement of alerts in LogMeIn Central can be a life saver.

With Central Premier, there are many alerts that are available to you within your account. The Central alerts notify you of specific events or problems that occur on one or multiple LogMeIn Windows hosts. These alerts give you a quick and easy way to monitor any number of hosts, whether you’re managing them for your own business or maintaining support for a customer.

Here are a few to highlight:

Folder Size: Use this alert to monitor the total size of a particular folder on a computer or across a group of computers. The alert is triggered when the folder size exceeds the maximum size.

Application: Use the Application alert to monitor the activity of a particular program on a computer or across a group of computers. An alert is triggered when an application starts, stops, or crashes.

System Inventory: Use the System Inventory alert to monitor changes to Windows profiles, Local Users, and settings on a computer or across a group of computers. An alert is triggered when the selected system component is added or removed, as defined.

Event: Use the Event alert to monitor event code activity on a computer or across a group of computers. This rule will alert when an event log entry that matches the specified criteria is written to one of the standard Windows event logs.

Memory Usage: Use the Memory Usage alert to monitor computer memory utilization on a computer or across a group of computers. An alert is triggered when the usage threshold is breached and held for the specified duration.

To activate these alerts, create an Alert Package and then assign the package to your computers or groups of computers to start proactive support of all machines in your Central account today.

Learn more about Central Alerts in our Knowledge Base.

         

LOGMEIN ANNOUNCES Q3 2015 RESULTS; RAISES 2015 REV, EPS GUIDANCE

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Today, LogMeIn announced financial results for the third quarter of 2015. We’re pleased to report another very good quarter with revenue and earnings per share that exceeded the high-end of our guidance.  We believe these strong Q3 results and key progress on our strategic growth initiatives have put us in a favorable position to execute on our near and longer-term goals. As a result, we are raising our revenue and earnings guidance.  You can get the full release on our investor site, but here are some highlights and color on what was a strong Q3:

Third quarter 2015 financial highlights:             

  • Revenue was $69.6 million, up 20% compared with the third quarter of 2014
  • Adjusted EBITDA was $19.4 million and adjusted EBITDA margin was 27.9%, versus $13.3 million and 22.9% in the third quarter of 2014
  • Non-GAAP net income was $11.9 million, or $0.46 per diluted share, as compared to $8.1 million, or $0.32 per diluted share, in the third quarter of 2014
  • GAAP net income was $5.6 million, or $0.22 per diluted share, as compared to GAAP net income of $2.3 million, or $0.09 per diluted share, in the third quarter of 2014
  • Non-GAAP cash flow from operations was $14.2 million and 20% of revenue in the third quarter of 2015
  • Total deferred revenue was $137.0 million, up 33% year-over-year
  • The Company closed the quarter with cash, cash equivalents, and short-term investments of $245.7 million

A webcast with more details is also available on the Investor Relations section of the Company’s corporate website at www.LogMeInInc.com (it will be available 3 hours after the completion of the call; approximately 8:30-9 pm ET this evening).

Some color on Q3 2015:

At the start of the year, we declared three key strategic growth initiatives for 2015:

  • Expanding join.me’s collaboration opportunity
  • Helping IT deliver the security and productivity needed in an app and cloud-centric world
  • And delivering offerings that help companies connect, manage, and engage with their customers in the Internet of Things era

We’re happy to report what we believe to be great progress on all three initiatives to complement the continued strong performance of our overall business, today.

Our collaboration business was our fastest growing business in the third quarter. join.me continues to be our fastest growing product and the company’s single biggest driver of growth.

Our IT management business delivered another solid quarter with growth in line with overall company growth.  And two weeks ago, we announced the acquisition of LastPass, creating a key extension of our portfolio which we believe will have both a positive effect on our long term growth, while also helping to accelerate our leadership position in the identity and access management market. Just as join.me has been the key growth engine for our collaboration business, we believe LastPass will become a key new growth driver for our IT management business.

Our service cloud business – a highly profitable business with great margins and cash flow — continued to generate revenue growth in the mid-single digit percentage range during the third quarter, consistent with the first half of 2015. Rescue, the largest contributor to our service cloud business, has long been the remote support offering of choice for the world’s best technology companies and market leaders in virtually every segment.  This trend and enviable customer list continued to grow in Q3. It was also a very good quarter for BoldChat, with year-over-year percentage revenue growth for this product line above the overall company growth rate. Key wins for BoldChat in the quarter included two of North America’s top telco and internet service providers – one of which was the largest BoldChat deal ever.

The third quarter was also an important one for our Xively Internet of Things business. During the quarter, there were several key events that helped raise the visibility of LogMeIn as a critical player in the IoT – and one distinguished with meaningful early customer traction. And while the IoT is still in its infancy, we believe that our increasing profile, great platform, and early customer traction have put us in a favorable position to capitalize on a large, longer-term opportunity.

New partnerships announced by Salesforce, Splunk and AWS highlighted the important role Xively is playing in today’s IoT ecosystem. At Salesforce’s annual Dreamforce event, Xively customers took center stage at the event’s highly publicized “IoT Zone.” In fact, 6 of the 8 companies included in the Dreamforce IoT customer showcase were joint Xively and Salesforce customers. And earlier this month, those customers, along with 300 c-level executives, press, analysts and partners joined us in Boston for Xperience 2015, our own inaugural IoT event, an event that generated significant media and analyst coverage, as well as a huge amount of buzz on social media.

All in all, it was another strong quarter for LogMeIn. Our core businesses continue to deliver strong top and bottom line results and we believe that our continued progress on our strategic growth initiatives have positioned us favorably for Q4 and beyond.

         

Tips for Creating a Winning Digital Customer Experience

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For the majority of consumers – 76%, according to a recent Ovum report – it can take only one bad customer service experience for them to stop doing business with you. This is the jumping off point for a recent Website Magazine article. In “Hitting a Customer Service Home Run,” Allison Howen writes that consumers are increasingly demanding service excellence across multiple channels, emphasizing the importance of coming up with “a winning digital customer service plan.”

Alison offers three tips for creating such a plan. One is to put a lot of emphasis on mobile. For this tip, she relied on the insights of our own Ross Haskell, Senior Director of Products for BoldChat. Ross notes that mobile device adoption is not letting up anytime soon, and brands need to do more than provide mobile websites and apps, but opportunities for mobile engagement as well.  Live chat is a terrific way to engage with consumers – both reactively and proactively. It’s real-time and personal, and, for many, the preferred means of communication – the human-to-human contact so many folks crave with the added bonus of being quick and easy.

The entire article is a worthwhile read, but you may also want to check out BoldChat. BoldChat not only covers the bases with live chat, it also provides email, SMS and Twitter management, enabling your customers to engage with you using their channel of choice. And because mobile engagement is quickly growing in importance, we’ve designed mobile capabilities that will help you deliver a winning digital customer experience – regardless of device or channel.