QUIZ: What type of IT guy are you?

Every office has their stereotypes – we’re all a Jim, Pam or Dwight in one way or another. When it comes to IT teams, you have proactive team members looking to stay ahead of issues like offline computers or outdated software, and you have the more reactive ones that handle help desk requests as they come in. Whichever category you fall into, your personality and work style contribute to the ecosystem of your team and enable productivity that keep the rest of your company running smoothly.

IT automation and management software like LogMeIn Central help keep all of your IT team members on the same page, whether they’re proactive go-getter, or the more laid back reactive type.  Central gives your team a single-view of all computers in your network with status updates on connectivity, anti-virus, hardware, CPU, memory, and much more. Beyond that you can push Windows updates, deploy scripts, and run installers on your machines – all without interrupting the end user.

Of course, not every team operates the same way – even if you’re using a tool like Central. Take our quick quiz to find out what type of IT support you tend to offer and how your skills contribute to the larger team.LogMeIn_IT_Personas Quiz_Final_HighRes

         

Working from Home Makes Employees MORE Productive

Yup, we said it. Our research (from our friends at join.me) shows that people are just as productive, or even more productive, when  they work from home. What does that mean? It means they’re joining and leading meetings, available via email, phone, and text, and NOT watching TV.

Given that two-thirds of people work from home as often as they need to, it’s no surprise that they’re productive when do they do. And with tools like remote access to connect to machines in the office, cloud-based applications that contain their work, and password managers that connect both apps and devices, there’s no reason why people can’t be productive from home, or anywhere that they have an internet connection.

Check out our latest research on WFH productivity trends and if you haven’t already, get a free trial of LogMeIn Pro to see how much work you can get done on your next WFH day.

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The one app you need for better IT management

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And it’s not in the app store. Central is the remote access tool built to give IT and end users access anytime, anywhere. With the LogMeIn Central desktop app, one click is all you need to connect to your remote device. You don’t need to even deal with your browser. Plus the desktop app offers additional features for the best experience LogMeIn has to offer, including:

Greater security: Automatically login to your devices with locally stored and encrypted passwords to ensure access to a computer doesn’t mean access to all data and machines in your Central account.

No delays: Connect in an instant without the hassle of browser updates and plug-ins. You never know when your browser will push an update, and if you don’t have admin rights to your machine, it’s even more of a hassle to get it updated. With the desktop app, simply connect to LogMeIn with one click.

Quick access: Avoid the hassle of memorizing multiple passwords with automatic login on the desktop app. Even better, you can setup two-factor authentication for your accounts to ensure your company data is secure, no matter when or where your employees access it.

Don’t miss out any longer! Download the Desktop App, available for Windows and Mac, today for a seamless remote control experience that makes your day-to-day that much easier.

 

 

         

Webinar Recap: Your Top Anti-Virus Management Questions Answered

A few weeks ago we launched the Anti-Virus Command Center for Central Premier, and last week we hosted a webinar to give our users a demo of the feature and talk about the many ways to use this new page. If we missed you last week, no worries, you can watch the full recording here (just reganti virus webinarister to watch)!

We had a full session last week with customers who not only asked questions but provided valuable feedback on anti-virus management. Thanks to those who attended and contributed, always appreciated!

As a recap for those who couldn’t attend, we’ve pulled together the most popular questions that came up throughout the webinar. Here are the top 3 questions with answers from our product team:

1.Which anti-virus software does LogMeIn Central support?

The new anti-virus page now fully supports an additional 100 AV software vendors. Check out the complete list of supported anti-virus software to see if Central covers your computers.

2. Does anti-virus work on Mac computers?

Yes, Central’s anti-virus capabilities support anti-virus software on both Macs and PCs. However, only Mac computers that have LogMeIn host version 4.1.0.5673 or higher will show up on the anti-virus page. You can check your host version and update to the latest version from the LogMeIn Control Panel.

3. Can I sort or search for computers by threat level or issue?

Yes, you can sort computers by clicking on column headers, or by searching for keywords to find computers with similar status or needs. For example, you can search for “not installed” to see a list of all computers without anti-virus installed.

We received many questions during the webinar and the complete list of answers can be found here, but if you’d like to see a demo of the new anti-virus feature, watch the 20-minute webinar when you have a few minutes!

 

         

Customers Turn to 3+ Support Channels – Will You Be There for Them?

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Delivering fast, painless and reliable service is critical not only for Customer Service executives, but also for Sales and Marketing leaders tasked with increasing conversions, growing revenue, and maximizing customer lifetime value.

No one communication channel (or channels) stands apart in the consumer’s mind, so organizations need to support a variety of channels. But not every channel is ideal given the customer, the situation, or the device they’re using – and it’s no surprise that 64% use three or more channels when contacting a company for support.1

Customers looking for quick access to return policy information may be satisfied with a self-service option to answer this commonly asked question. A more consultative sales, beauty, or personal finance interaction may warrant a virtual face-to-face interaction.

In today’s world, customers want options for fast resolution, and you better deliver. In fact, Forrester found that 53% are likely to abandon a purchase if they can’t find quick answers to their questions.

Today, BoldChat makes it easier than ever to meet consumers’ expectations of service. And we provide the flexibility and control you need to tailor the experience to your business.

  • Our integrated, out-of-the-box Video Chat solution enables businesses to connect with their customers and prospects in a more engaging, personalized and unique manner, driving higher conversions and customer satisfaction.
  • Our Auto Answer capabilities help website visitors find resolutions for frequently asked questions quickly on their own before being escalated to a chat session for more advanced, personalized support, helping to offset volume and deflect minor inquiries, freeing up resources for more complicated issues.

Contact us to learn more or schedule a demo today!

1Where Contact Centers are Missing the Mark with Customer Care, Ovum, March 2015

         

Anytime, anywhere account access with LastPass

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It happens to all of us. Some of us, far more often than others. You forget your password and you have to reset it. Then you have just another password to remember.

This common occurrence presents two problems. One, it’s overwhelming to have so many different and unique passwords for all the accounts you need and use every day. Two, it’s not secure to make it easy and use the same one, two or even three passwords for all of your sites. Think about all the personal data those accounts contain – your address, credit card information, phone number, even your social security number. You don’t want anyone to hack those accounts, but unfortunately, many people don’t realize this risk until it’s too late.

The reality is, it doesn’t have to be a challenge to protect your accounts and personal data, especially with a password manager. With LogMeIn Pro subscription packages, you receive premium access to LastPass, the leading password manager on the market, which gives you a hassle-free, secure vault to store all of your account information.

LastPass only takes a few minutes to setup and once you have an account, it remembers your passwords for you. This means when you visit a site where you already have an account, LastPass will auto-populate your username and password making it extremely easy – and safe – to access your accounts.

Stop wasting time writing, remembering and resetting passwords. Create one master password and keep the rest locked up in your LastPass vault. Visit LastPass.com to sign up for free, or login to your LogMeIn Pro account to redeem your complimentary subscription.

         

[Webinar] Stay in Control with Central’s Anti-Virus Command Center

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Webinars aren’t just a great way to see a new feature in action, but they’re the perfect place to bring users like yourself together to share questions and thoughts on the products you use everyday. This week, we’re hosting a webinar on the new Anti-Virus Command Center in Central Premier, including a Q&A with LogMeIn’s product and sales engineer teams.

We know anti-virus management is challenging for every IT organization. Whether it’s keeping all computers on updated versions of anti-virus software, handling one-off requests to troubleshoot attacks, or running scans, you’re likely spending a great deal of time managing AV for your company or clients.

The new Anti-Virus Command Central makes managing these tasks a lot easier and a lot quicker. You have one centralized dashboard where you can see, manage, and update anti-virus software on all of your managed computers, which makes you more efficient and gives you the time you need to handle more critical requests. Join us for the webinar to learn more:

Stay in Control with the Anti-Virus Command Center
Wednesday, February 17th
2pm EST

Click here to register – we look forward to seeing you there! If you can’t make it, you can still register, and we’ll send you an on-demand version of the webinar at the end of the week.

See you tomorrow!

         

5 reasons to love two-factor authentication

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In the spirit of Valentine’s Day, we got to thinking about what we love most about the LogMeIn products, and what stuck out most is two-factor authentication. Last year, we launched our two-factor authenticator app along with a few other security features, and not only have we receives tons of great feedback from users like you, but we love using it as well. It may be a little corny, but here are five reasons we love two-factor authentication:

  1. Two is better than one: Every account with two-factor authentication requires an additional wall before being granted access so that means not only do you have to enter your password, but you also need to enter a code received via text or a push notification from an app on your phone. This means while someone might have your password, if they don’t have your phone, they won’t be able to access your account.
  2. You can be the enforcer: Especially when employees access company-related content and data on their personal phones, you want to ensure those employees take the appropriate steps to protect what they’re accessing. Authenticator apps give companies the ability to require 2FA on specific accounts so you’re in charge of what’s being protected – even on personal devices.
  3. Leave your (data) worries behind: Two-factor authentication gives you peace of mind when it comes to the security of your company data. Many security standards, including PCI DSS and HIPAA require it because they know it secures accounts in a way that can’t be done otherwise.
  4. Set it and forget it: You just have to setup your two-factor authentication method once and it only take a few minutes. The process is simple and once completed, accounts are protected for all future log-ins
  5. LMI Authentication App: There’s a lot of authenticator apps out but we created one for our users and we love it. As soon as you enter your LogMeIn ID on your account, the LogMeIn Authenticator App sends you a push notification prompting you to accept the invitation to access your account and you’re in within a few seconds!

We said it. We love 2FA, and hopefully you do too. If you haven’t tried it yet, download the LogMeIn Authentication App (iOS, Android) to give it a try and then visit your Login Policy page in your LogMeIn account to require employees use 2FA as well.

         

An easier, more efficient way to manage anti-virus updates is here!

Gone are the hours spent updating anti-virus software on all of your machines one-by-one. With the new Anti-Virus Command Center in Central Premier, you get time back in your day with a dedicated page that provides a single view of the status of anti-virus software.

The LogMeIn Central team is excited to introduce the new Anti-Virus page for Central Premier. From this page, you can easily identify and manage threats for all computers in your account, and stay ahead of potential issues with the ability to perform mass actions including:

  • Run full virus scans
  • Update Virus Definitions
  • Enable Real-Time protection

Check out the new AV Command Center in action:

In addition, Central Premier now fully supports over 100 new anti-virus software vendors and incorporates their updates more frequently so your computers are always up-to-date and secure. (Note: new vendor support will be live February 17th.)

All computers in your account are already added to the new page. Simply log in and click on ‘Anti-Virus’ in the left-hand navigation to check the AV status of your computers and start taking proactive actions right away.

Want to see a demo of the new Anti-Virus Command Center? Join us for a webinar on February 17th at 2PM EST. We’ll be doing an in-depth look at the feature, including a demo by LogMeIn’s Product Manager, Gus Shlimbaum and a live Q&A with questions from the audience. Register today!

         

Reporting for IT Management Made Easy

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As an IT administrator, you likely field questions, complaints and requests from management, vendors, and of course, executives – sometimes all at once. With a few simple reporting tools you can be the IT hero and do your job effectively while proactively addressing outside these requests. Here are a few best practices when it comes to IT reporting:

Cut out information silos

Set up automated graphic reports on inventory, performance and user reporting all in one place to get high level operational information to stakeholders in an instant.

Troubleshoot on the fly

Dig in to computer activity, network performance and connectivity reports to diagnose and solve problems quickly to minimize downtime.

Show your value

Often IT is only talked about when something (bad) happens. Show business leaders that you’re more than just a repair team. Use Central reports to forecast IT needs, educate users on resource usage and maybe even save some money while you’re at it.

Visit our Knowledge Base to walk through additional best practices and login to set up and automate reports for you and your team.