Plans to Retire Cubby

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Today, we began notifying Cubby users and customers of the decision to retire Cubby, our file sync & share offering. Since its debut in 2013, Cubby has provided a unique file sharing experience for millions of individuals and businesses and this difficult decision was made after much deliberation and consideration.

LogMeIn’s long-term investment strategy is focused on three key technology markets — Collaboration, Identity & Access Management, and Customer Support & Engagement – and we are aligning our product development efforts accordingly to best serve our customers rapidly evolving needs. With such focus comes tough decisions around the future of products that don’t fully align with our strategy, and after careful consideration and evaluation, we have reached the difficult, but none-the-less important, decision to discontinue Cubby.

Our users are our top priority and chief concern with this change, and we are taking steps we believe will help existing Cubby users safely and securely migrate to alternative cloud-based offerings, whether to LogMeIn or other trusted companies.

Cubby Free users will be given until November 16th to migrate away from Cubby, and can choose to move to another free service – LogMeIn is recommending Dropbox and OneDrive – or a paid service, including LogMeIn Pro. Cubby Pro and Enterprise customers will continue to have full access to Cubby, both their files and full product functionality, through their account’s expiration date plus an additional 30 days to allow more time to evaluate options and complete the migration of their files.

Here is a quick tutorial on how to move your files out of Cubby and into another service like Dropbox.

We understand that with any change comes questions and potentially concerns.  Here are a few FAQs to explain what we anticipate will be the most common questions for our users:

  • How are you notifying customers?

All Cubby users are being notified of this decision by email and in-product notifications. Our users are our top priority and chief concern with this change, and we are taking steps we believe will help existing Cubby users to safely and securely migrate to other cloud offerings, whether from LogMeIn or from other trusted companies.

  • Will you offer cloud storage and file sharing capabilities in any of your other products?

LogMeIn will continue to offer cloud storage and file sharing capabilities as key features in our other products – for example both LogMeIn Pro and join.me both offer these features – but we will no longer package them as a separate product.

  • How long will Cubby users have access to their files?

Cubby Free users will be given until November 16th to migrate away from Cubby, and can choose to move to a free service – LogMeIn is recommending Dropbox and OneDrive – or a paid service, including LogMeIn Pro.

Cubby Pro and Enterprise users will have full access to Cubby – both their files and full product functionality – through their account’s expiration date plus an additional 30 days to allow more time to evaluate options and complete the migration of their files.

For more information pertaining to your Cubby Basic, Pro or Enterprise account, please read our detailed FAQs here:

    
Matt Kaplan

Written by

Chief of Products at LogMeIn