LogMeIn Readies Rescue, Parature Integration

For the LogMeIn Rescue team, it’s no rest for the weary.  Following five days at Mobile World Congress in beautiful Barcelona, the LogMeIn Rescue team traveled to Las Vegas for this week’s Parature’s annual user conference, ParaFest 2013.  And there’s no better place to preview our latest helpdesk integration with Parature’s increasingly popular customer service software.  That’s right, you’ll soon be able to combine the power of Rescue and Parature to bring integrated remote support capabilities directly from the Parature ticketing interface.  Here’s how it works and how you can take advantage of the new capabilities.

If you’re a B2C helpdesk using Parature to manage your customer service requests, you’ll soon have the ability to give your support staff the option to launch a remote support session directly from a Parature ticket.  The ability to generate a Rescue session will be available from within Parature without any setup required and only a single simple admin setting change from within Rescue.  Support technicians can collaborate with their customers in real time to quickly diagnose and resolve issues related to their products by viewing and controlling a user’s computer or smartphone, on-demand. The result is a faster and more reliable customer experience.

The integrated offering will be made available on our integration portal in the coming weeks to joint LogMeIn Rescue and Parature customers at no extra cost. Both product lines are SaaS-based, eliminating the need for onsite installations, resources or management.

The new partnership allows customers to:

  • Generate a LogMeIn Rescue session directly from a Parature ticket.
  • Post LogMeIn Rescue session details back Parature tickets, including timestamps, chat logs, notes, as well as any custom fields and survey answers.

Stay tuned for the official launch, and if you are at Parafest stop by our table top for a live demo.

    

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