In February of this year, LogMeIn announced Rescue support for Android tablets and smartphones, which can be achieved in two ways, pre-deployed for mobile operators and over-the-air for corporations. Today, we are excited to showcase an example of a mobile operator who has pre-deployed Rescue on an Android device, enabling full remote support with remote control. This also happens to be the first remote support solution that has been pre-installed on an Android Honeycomb tablet, the T-Mobile LG G-Slate.
LogMeIn has been working with T-Mobile to deliver an integrated, out-of-the-box support solution that simplifies the way customers receive support. From T-Mobile’s pre-installed “My Account” application, a customer and support representative can easily connect via LogMeIn Rescue and share control of the customer’s Android device to resolve a problem.
This solution is being used by T-Mobile representatives to provide support to T-Mobile customers on the new LG G-Slate tablet and other new Android devices, including the LG G2-X and Side-Kick 4G for T-Mobile.
Check out the video below to see the T-Mobile App with Rescue in action.