Instant Integrated Remote Support for an Android Tablet

In February of this year, LogMeIn announced Rescue support for Android tablets and smartphones, which can be achieved in two ways, pre-deployed for mobile operators and over-the-air for corporations. Today, we are excited to showcase an example of a mobile operator who has pre-deployed Rescue on an Android device, enabling full remote support with remote control. This also happens to be the first remote support solution that has been pre-installed on an Android Honeycomb tablet, the T-Mobile LG G-Slate.

LogMeIn has been working with T-Mobile to deliver an integrated, out-of-the-box support solution that simplifies the way customers receive support. From T-Mobile’s pre-installed “My Account” application, a customer and support representative can easily connect via LogMeIn Rescue and share control of the customer’s Android device to resolve a problem.

This solution is being used by T-Mobile representatives to provide support to T-Mobile customers on the new LG G-Slate tablet and other new Android devices, including the LG G2-X and Side-Kick 4G for T-Mobile.

Check out the video below to see the T-Mobile App with Rescue in action.

    
Benjamin Topolski

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Benjamin Topolski is a Senior Manager of Business Development for LogMeIn's Customer Engagement Cloud. His responsibilities include managing 3rd party relationships and helping to define LogMeIn's Customer Engagement product strategy. Previously, Benjamin was a Senior Product Manager for LogMeIn Rescue + Mobile and has also led mobile specific business development activities across all LogMeIn product lines. He has over 12 years of experience in the mobile telecom industry, including a business development role within Motorola’s former Network Services organization.

2 thoughts on “Instant Integrated Remote Support for an Android Tablet

  1. all well and good, but what about those of us who have a honeycomb on Xoom, with wifi and no service plan?

    n

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