[Webinar Recap] Beyond the Basics: LogMeIn Pro and Central


Simple, immediate remote access and control is something Managed Service Providers (MSPs) count on to stay efficient every day.  LogMeIn reliably facilitates industry-leading remote access and is dedicated to ensuring MSPs get continuous value from our solutions.

Understanding how to go beyond the basics of LogMeIn Central and Pro was the focal point of a webinar held earlier this week, led by LogMeIn’s Joshua Berkowitz, Senior Manager, Products and LogMeIn Central customer Michael Chen, CEO, CSP NetworksThe webinar “Beyond the Basics: LogMeIn Pro and Central” discussed some exciting new features rolled out in 2014, tips for combining power of LogMeIn Pro and Central, and specific feature use cases to accelerate business.

In review: Autotask Integration Empowers MSPs

Creating a seamless day-to-day workflow that eliminates the need to use multiple interfaces to handle ticketing and extending an MSP’s ability to do more with less time is something LogMeIn has been very dedicated to. This August, LogMeIn announced our integration between Autotask and Central.   Berkowitz ran a brief demo and covered how the integration was designed to help Managed Service Providers (MSPs) increase their efficiency and reduce response times when managing their clients’ highly distributed, mobile-centric work environments.

Berkowitz also elaborated on key LogMeIn Pro features that enable productivity for clients, and allow IT administrators to better manage devices from anywhere.

CSP Networks and LogMeIn

Chen, who uses Central and Pro at CSP Networks, provided background on his business and their services. He relayed that LogMeIn’s quick connections and stable support provide the groundwork for the key pillars of his business.  Along with LogMeIn Chen is able to push forward their Expert IT Management, Monitoring and Support, and Complete Technology Services

Further, Chen asserted that he and his team are committed to LogMeIn because of our focus on connectivity to devices.  Chen also revealed that for his organization, LogMeIn’s fast, stable remote connectivity allows them to bring their customer service to the next level.

CSP Networks leverages advanced features to stay in control, fast easy remote access for their admins and client end-users, as well as business critical IT and automation.  All of this gives his IT staff complete visibility.  By partnering with LogMeIn, CSP Networks provides their customers – comprised of both businesses and internal IT departments– consistent support, enriched customer service and remote access and productivity for employees to work from anywhere.

If you missed out…

To hear Berkowitz and Chen discuss crucial tips for MSPs, hear how CSP Networks maximizes the value of LogMeIn Central and Pro view the webinar now.

Julie Carey

Written by

Julie is a Sr. Product Marketing Manager at LogMeIn focusing on the IT Management product suite.