The LogMeIn Central team has been hard at work building a brand new feature, exclusive to Central Premier, to improve our customer’s IT support experience. Ad Hoc Support is a fast and reliable way to provide support to machines that do not currently have LogMeIn software installed.
With that said, we’re excited to introduce the new Ad Hoc Support feature which includes:
- Powerful remote support for machines outside your day-to-day list
- One-time deployment with File transfer, Background Access, and Reboot
- A simple and intuitive end-user interaction to resolve issues quickly
“The new Ad Hoc Support feature fulfills an important need in this fast paced, ever-developing field. With Ad Hoc Support we know that we can address end user problems quickly. Deployment is super-simple and allows for an instant desktop connection once we get a request. Combined with all the other great features of LogMeIn Central, Ad Hoc Support really completes LogMeIn’s remote support software package.” Bruce Sellnow, OTP3 – MIS/IT, GMI McDonald’s Office
The Ad Hoc Support option can be found on the left-hand navigation menu.
Want to see it in action? Check out our walk-through for admins below.
To see the end-user experience, click here.