We live in a highly mobile, technology-enabled society where customers are more distracted than ever before, and companies must be prepared to provide consistent customer care, regardless of channel or device. Does your contact center have the planning, resources and technologies in place to provide great customer experiences while valuing your customer’s time? If not, it’s time to learn what you’ll need to do to stay ahead.
On Thursday, February 12th, attendees tuned into our webinar, “Focus on the Customer: Creating Great Experiences in 2015.” ICMI’s Senior Director of their Corporate Executive Board, Pete Slease, Senior Director of Products for BoldChat, Ross Haskell, and AutoAnything’s Director of Contact Center Operations, Tabi Elbahou, shared what it takes to create great customer experiences, including:
- The core customer expectations of today’s connected customer
- The value of technology in meeting customers “where they are”
- How to create a task-based customer engagement strategy
- Live chat best practices for creating great experiences for your customers
For these conclusions and more, watch the on-demand webinar now.