We all know that customer service and support is shifting to a customer success management model. This is the ability to deliver great, consistent customer experiences across all channels that drive retention, revenue and margins. Without this, customer experiences will not meet expectations and customers will go elsewhere, resulting in decreased retention and, in return, revenue.
Join us on Tuesday, January 27th at 1pm ET for an interactive webinar with Constellation Research’s Dr. Natalie Petouhoff and Ray Wang.
They will share the latest in emerging trends and what business leaders must do to deliver exceptional customer care in 2015 and beyond. They’ll uncover:
- How digital disruption and the emergence of mobile has impacted customer care
- Why next generation customer experiences have to be customer-centric
- The importance of delivering ubiquitous customer care to customers
- Why choice of support channel is up to the customer, not the company
- How to perfect chat to reduce costs and improve the experience