We’re excited to announce a new release of BoldChat (v7.9) that includes features designed to maximize agent productivity and increase customer satisfaction. Increased connectivity and accessibility to information made possible with our new integration capabilities enables companies to provide efficient and streamlined support, tailored to each customer’s unique needs.
Partnering with Lionbridge to provide real-time chat translation technology, BoldChat now allows agents to seamlessly engage with customers in multiple languages and provide consistent, cost-effective support across the world.
With this release, we are also launching the Integration API, which enables companies to leverage external systems’ data (e.g. CRM, ticketing, etc.) within the context of their chat interactions, increasing agent efficiency, effectiveness and overall customer satisfaction.
In addition to integration enhancements, our latest release also includes:
- Automatic Chat Distribution Invitation Throttling helps optimize proactive invitations and chat wait times
- My Canned Messages Shorthand to boost operator productivity
- Credit Card Number Obfuscation offers enhanced data privacy controls
- After-Chat NPS Survey & Report gathers NPS data to measure customer loyalty and happiness
Contact us to schedule a demo today!