LogMeIn Completes Merger with Citrix’s GoTo Business


We’re very excited to share that LogMeIn has officially announced the completion of a merger with Citrix’s GoTo business. Effected through a Reverse Morris Trust transaction, the merger brings together two of the preeminent players in cloud connectivity to instantly create one of the world’s top 10 public SaaS companies, and a market leader with the scale, resources and world-class talent required to accelerate innovation and significantly expand its total addressable market opportunity.

For more on what this means for our customers, please a letter from our CEO, Bill Wagner, on our corporate blog, here.




The New LogMeIn Channel Program: A Behind the Scenes Look

logmein elevate channel program

In case you missed it, LogMeIn has officially announced a new channel program to help MSPs, VARs, and other outsourced IT service providers better capitalize on the growing shift to cloud-based apps and employee-introduced technology.  The program might be new, but the people behind – and LogMeIn itself – have enjoyed relationships with IT service providers that in some cases, go back decades.  It was this experience and these relationships that attracted many of us, including myself, to LogMeIn in the first place.   So what exactly is the channel program and what’s in it for MSPs, VARs, and IT service providers?

I sat down with Ted Roller, LogMeIn’s VP of channel development, and a former MSP himself, to discuss why this new program was created and how it will help service providers bring on new services for today’s cloud-centric workplace.

Mayer: Why introduce a channel program into the market now?

Roller: Cloud applications have changed the way technology is introduced into the workplace and the way workers look to address their needs around collaboration, productivity and communication.  Nearly 70% of SMBs report the use of employee-introduced apps actively being used at work – something known as the bring-your-own-app (BYOA) trend. 

As the new wave of BYOD and BYOA continues to emerge, IT service providers must realign their management mindset – and related offerings – from simply managing devices on a defined network to managing users. They need to evolve their business to focus on the deployment, management and integration of cloud apps.

With this in mind, the LogMeIn Elevate channel program is dedicated to helping businesses evolve to deliver user-centric IT services in the cloud, empower BYOA and BYOD across their client’s business, and meet the demands of the cloud environment.

M: How will LogMeIn Elevate help MSPs, VARs and other IT service providers do this?

R: Our goals are simple:

  1. Help IT service providers make the shift to user-centric management. We believe the only way to do this effectively is to center IT management on the user, thus ensuring that no matter where they access information or how they share it, IT is in position to enable, secure, and support use on the terms of the business. 
  2. Redefine RMM and how it’s delivered. The monitoring of networks and the devices on them has been a proven profit center for MSPs, but the changing dynamics of today’s workplace threatens to diminish the value of classic RMM. LogMeIn’s Elevate program is committed to helping IT service providers augment RMM to meet the needs of the modern cloud-centric workplace through remote management of cloud apps, devices and users.
  3. Give IT service providers the tools and education needed to deliver productivity benefits, expand their offerings, and create new revenue streams within their customer case. By delivering value-added management benefits atop the dozens of cloud apps at use in today’s workplace, and becoming a trusted source for new productivity benefits, Elevate will put our channel partners in position to increase revenue, margins and influence in the cloud app era.

M:  Upon sign up, what can channel partners expect to receive?

R: We’re rolling this out in phases, but the goal is to help our channel partners create and effectively market profitable services around user support, user management and user productivity.  To help with user support, we’re offering special monthly pricing on LogMeIn’s remote support solution, LogMeIn Rescue + Mobile, giving them options to deliver higher margin services to support users and cloud app usage across personal or work PCs, Macs, smartphones and tablets. Partners will also have early access to AppGuru, LogMeIn’s cloud app management solution, giving them the ability to manage users and policies across cloud apps, no matter where they are accessed or used. In addition they will receive marketing support to help create and sell new managed services, access to LogMeIn’s product and development organizations to influence future channel product offerings, dedicated tech support to quickly resolve issues, and lastly, channel-specific education to accelerate ROI.

A second phase beginning later in 2013  will introduce a reseller program for LogMeIn’s popular collaboration and productivity app, as well as 3rd party cloud app management capabilities through a channel-focused version of LogMeIn’s new IT offering, AppGuru.

Interested in chatting with us about the LogMeIn Elevate program? We’ll be on the road at CompTIA ChannelCon, July 29-31 – stop by our booth if you’re attending!  To learn more information on the program, click here.


Introducing Xively: LogMeIn’s new Public Cloud for the IoT

xively logmein

Today, we’re introducing a new offering designed to help businesses capitalize on the next big Internet wave: The Internet of Things (IoT). Simply put, Xively Cloud Services is a public cloud built to simplify and accelerate the building of compelling, commercial products on the IoT. And it’s the first cloud offering aimed at helping today’s businesses realize the promise of tomorrow’s Internet.

What’s the Internet of Things? Why is LogMeIn jumping into it this space? How does Xively work? You can learn that and more over at the new Xively site. Check it out, and let us know what you think.

Michael Simon


LogMeIn by the Numbers

It’s been just over 9 years since LogMeIn’s official inception (then called 3am Labs), and almost 8 years since we introduced our signature remote access product, LogMeIn Free.  At the time, if someone were to suggest that one day we’d have tens of millions of users, I’m pretty sure we’d have dismissed them as a dreamer.  As we pass one anniversary and approach another, I thought I’d share some interesting stats about LogMeIn and our users that drive us to dream of even bigger and better things.   Enjoy, thank you, and stay tuned.  The best is yet to come!

LogMeIn by the numbers:

Registered users: over 40,000,000
Application installations: over 190,000,000

Number of computers remotely fixed with LogMeIn Rescue: over 50,000,000
Number of troubleshooting sessions ran with LogMeIn Rescue: over 140,000,000

Number of remote access sessions with LogMeIn Free/Pro: well over 2 billion
Peer to peer data transferred for the above 2bn+ sessions: 22+ petabytes

Join.me screen sharing participants: over 50,000,000

Hamachi peer-to-peer VPN tunnels set up: over 24 billion. Relayed VPN tunnels (where a peer to peer connection was not possible to negotiate) total 4.5 billion.

Hamachi’s peer to peer traffic has been over 71 petabytes, traffic relayed through our datacenters a relatively meager 1.7 PB.

These are pretty impressive numbers, and our operations team did a stellar job at keeping the service humming along. Uptime for the most recent years:

2009: 99.96%
2010: 100%
2011: 99.9939%
2012 YTD: 99.9998%

Ok, there are a few more interesting numbers, but we’ll save those for the tenth anniversary retrospective.


Introducing Cubby

Last week we announced Cubby, our latest product, and it was overwhelmingly well received. We will be starting an official Cubby blog soon, but until then Cubby-related content will cybersquat here on b.logme.in. In order to break the silence I thought I’d take a few minutes and explain what goals we had with creating the product and why we think it’s better than the competition.

Cubby is as simple or as flexible as you want it to be. It’s designed to suit your style, not some arbitrary requirements of the software. Simply put, it works the way you work, not the way we want you to. 

You start off with a single cubby. You put stuff into it and it appears on all your devices as well as in the cloud at cubby.com. If that works for you and you don’t need more complexity, that’s fine. You can also create one or more new cubbies and select where their contents appear. With Cubby, you gain fine control over what goes where. For example, you can have your work docs on your office desktop and laptop, your photos on your laptop and your home computer, and so on. Cloud syncing is optional, so you can set a cubby to sync peer-to-peer between your computers when you don’t need web-based or mobile access to a cubby. With peer-to-peer syncing, cubby content doesn’t count against your cloud storage quota.

Cubby is versatile. To share files with somebody, simply send them an URL that provides read-only access a particular file or folder in one of your cubbies. To collaborate with someone, simply invite them to share a cubby with you, and then that particular cubby will update its contents on the devices of your choice as well as the devices of their choice in real time as changes are made.

Cubby is a safety net. For cubbies that sync with cubby.com, we retain deleted files and previous versions of stuff you overwrite. This is automatic and doesn’t count against your quota; it simply uses whatever free space you have with us on cubby.com. If you start to run out of unused space, the oldest versions of your files are eventually thrown away, but you can easily check how your storage is used and how much space you have for storing old files.

Cubby is secure. Every cubby has its own encryption key that’s further encrypted by your password. When you log in to cubby.com and choose high security mode we use your password to temporarily decrypt your cubby keys so we can show you what you store with us, but when you’re not accessing the website we simply don’t have your encryption keys in a usable form. Your computers with Cubby installed do have a copy of these keys so they’re able to sync information back and forth without your intervention. The only downside to high security mode is that if you forget your cubby.com password and have to reset it without the recovery key that we give you when high security mode is enabled, you lose access to the  stuff that’s in cloud storage. Granted, it will re-sync from your computers as soon as they’re online but still, it’s a hassle so this mode will not be enabled by default.

NOTE: While the underlying high security functionality has been implemented (including per-cubby encryption keys) the high security mode will only be publicly available some time later in the beta.

Cubby is smart. It’s powerful and it’s certainly very easy to use, and under the hood there’s a lot of innovation. One of the coolest things is how your computers running Cubby communicate with each other: every computer is assigned an identifier, part of which is the computer’s public IP address. These identifiers are first sorted and then made to form the points around a simple circle graph. Computers will only connect to their immediate neighbor in the graph, and information will flow only between a particular computer and its two neighbors. Why should you or your ISP care about this? Well, this minimizes Internet traffic and makes Cubby replicate files very quickly. Computers on the same network will have the same public IP address which means they will be neighbors on the graph, talking with each other on the LAN without having to involve your ISP. Computers on the same ISP are likely to have similar IP addresses , so they will be neighbors in the Cubby graph, thereby minimizing inter-ISP traffic; again, making things smoother and faster.

We built Cubby from the ground up because we wanted to create a better experience that’s flexible, secure and super easy to use.  The underlying technology took us a long time to develop but,  we think it’s been worth it. Hope you’ll agree.

You can apply on the Cubby website to be part of the closed beta and chances are you won’t have to wait very long. While the line isn’t short by any standards we are letting in thousands of new users every day.


-Marton Anka (CTO, LogMeIn)