Are you going to FUSION 15?

Next week my team and I will be attending HDI’s Fusion 15 conference in New Orleans.  I couldn’t be more excited.  In addition to the fact that I love traveling around and visiting with customers and industry friends, Fusion 15 promises to be a really great week packed with thought provoking discussions on the hottest topics in ITSM.

Of course, the hottest topic in my world is IoT and we have a ton going on to help spur that conversation.

First and foremost – we will have some news.  Continuing the momentum from our April launch of Rescue Lens, we will be launching the latest innovation in LogMeIn’s Support of Things initiative – Rescue In-App Support– which allows support staff to quickly and easily view end user apps, all within the intuitive Rescue interface.   We are really excited about this launch and can’t wait to share more details.  Stop by to see how Rescue In-App Support works live in living color.

Also, joining us at Fusion 15 is one of our favorite customers –BCG Systems.  I will be hosting a breakfast briefing along with Josh Vince from BCG Systems where we will be discussing how the IoT has already begun to impact Support, where we see it going in a few years, and what you can do to make sure your support ecosystem is prepared.  It will definitely be a fun and informative morning.  Details can be found here.

If you are planning to attend Fusion 15 – you can find me and my team at Booth #221.   See you all in New Orleans!

         

Revolutionizing Customer Support with the IoT

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In today’s fast paced, technology driven world, technologies, products and customer expectations change at the blink of an eye.  However, in an attempt to keep pace with these exponential changes, companies have begun to think of ways to reinvent the way they are supporting customers.

Interested in learning more? Going to Dreamforce 2015? Stop by our Revolutionizing Customer Support with the IoT session – Thursday September 17th at 2pm in Moscone West, Innovation Theater – to hear our Director of IoT Strategy, Sean Lorenz, and I discuss how companies can drive up customer satisfaction by embracing customer and product data from Salesforce and LogMeIn to enable the “Support of Things”.

         

LogMeIn to Present at the 18th Annual Oppenheimer Technology, Internet & Communications Conference

On August 12, 2015, LogMeIn’s CEO, Michael Simon, and CFO, Ed Herdiech, will be attending the Oppenheimer Technology, Internet & Communications Conference at the Four Seasons Hotel in Boston, MA. Details around the session are as follows:

Oppenheimer 18th Annual Technology, Internet & Communications Conference

  • Date: Wednesday, August 12, 2015
  • Remarks:  1:05pm ET
  • Location: Four Seasons Hotel, 200 Boylston St, Boston, MA 02116
  • Attendees: Michael Simon, CEO, and Ed Herdiech, CFO

The presentation will be webcast live on the investor relations section of the company’s website at https://investor.logmeininc.com/and will be available for 90 days after the live presentation. For more information, please contact me at 781-897-1301 or rbradley@LogMeIn.com

         

join.me Goes to HubSpot’s INBOUND 2014

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LogMeIn and the join.me team will be at HubSpot’s INBOUND 2014 on September 15-18 at the Boston Convention & Exhibition Center. As a sponsor of the event, we have several cool things going on that we want everyone to know about.

First, join.me will be used to host all of the HubSpot Deep Dive sessions — meaning session attendees can see the tool in action by joining the online meeting via their laptop or mobile device! This won’t be the only way to see join.me in action – be sure to catch a product demo on the INBOUND Live Stage in Club INBOUND.

Next,  Our VP of Product Marketing, Matt Duffy, will be leading a breakout session titled, “Leads vs. Trials: A case study on when you need content marketing and when you don’t,” on Thursday, Sept. 18th at 10:30AM-11:15AM, where he will be sharing some tips and tricks to implementing a content marketing strategy that shifts the focus away from trials and more toward leads.

Last but not least, stop by the join.me booth in the Sponsor Showcase for some cool giveaways and more info on how you can enter to win a vacation package in our #5Days Dream Getaway sweepstakes!

We’re extremely excited to showcase join.me’s speed and simplicity to the thousands of sales and marketing attendees at INBOUND – we hope to see you there!

         

LogMeIn Responds to Short Thesis

In light of a recent report that came out with a short thesis on LogMeIn (LOGM), we would like to highlight the following six points:

1.   LogMeIn has been gaining IT management customers, not losing them in recent quarters.

2. LogMeIn management has stated that join.me is expected to grow triple digits in 2014.

3. LogMeIn management has stated that BoldChat is performing very well and is geared toward mobile customer engagement.

4. AppGuru is a highly differentiated solution for Bring Your Own App/Device (BYOA/D) from “Me Too” and other Remote Monitoring and Management (RMM) solutions. Furthermore, AppGuru is geared toward our Central customer base.

5. Not taken into account when evaluating LogMeIn, is the potential of Xively and the Internet of Things (IoT) market.

6. Since our first publicly reported quarter, we have always calculated our renewal rates in the same manner, add on sales do not factor into our renewal rate.

We look forward to providing further information on our conference call on July 24th at 5pm.

         

69% of Orgs Will Adopt Mobile Customer Care Programs to Gain Competitive Edge

According to Aberdeen, one out of two businesses are using at least eight channels to engage their customers. Mobile is one of those channels, and it is rapidly changing the dynamics of the customer/company relationship by empowering today’s buyers with seamless access to information that influences their purchase and loyalty decisions.

This Aberdeen report, “Mobile Customer Care: It’s More Than Hype”, demonstrates how companies can establish a mobile customer care program to set themselves apart. Core components include:

  • Standardizing and centralizing data collected through each customer touch-point, empowering contact center agents to personalize each interaction and provide a seamless experience through the mobile channel.
  • Determining KPIs personalized to your business’ customer care objectives to determine strengths and weaknesses, and establish a customer-friendly mobile strategy.

To learn more about deploying a mobile customer care program for Best-in-Class results, download Mobile Customer Care: It’s More Than Hype. For a mobile-friendly service and support solution to seamlessly engage customers across devices, take a look at BoldChat.

         

Attention: Spam email notification

You may have received a spam email message today with the subject line: LogMeIn Notification – Software update required. This email is not from LogMeIn, so please do not click on any links.

Our team is actively working to address this issue, and we apologize for any confusion this email may have caused. Please reference the screenshot below.

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