LIVE: LogMeIn & Kaspersky Lab offer best-in-class security & control

Today is the day! The Kaspersky Lab integration is now available in Central Premier accounts. This exciting new partnership allows admins to install best-in-class anti-malware software onto their managed computers.

Now with LogMeIn Central, you can centralize your IT automation and anti-malware needs into one tool for easier, more efficient management, including:

  • Award-winning defense against malware
  • Easily identify threats from a single dashboard
  • Proactively support endpoints with scans, real-time protection, and more

The Kaspersky anti-malware software is now available in Central Premier subscription packages at no additional cost.

To get started, simply log in and click on the “Anti-virus” dashboard in the left-hand column. On the AV dashboard, select the computers on which you want to install Kaspersky anti-malware and select the “Actions” menu at the top, then click “Install Kaspersky.”

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Not a Premier customer? Contact sales for a demo of Kaspersky Lab or visit our site to learn more start a free trial of Central Premier.

 

         

Secure Password Practices for IT Teams and Employees

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We’re halfway through June and I’m sure you’ve read more best practices and tips on Internet safety than you can even recall. However, our focus for today is one you don’t want to overlook. Today, we’re talking passwords – both what you can do from an IT perspective and what you can recommend to employees.

In previous posts, we’ve talked about how employees tend to be our biggest weakness when it comes to security; poor or uninformed habits open the door for phishing attempts and hackers. One of those biggest doors is through passwords, which we now use in nearly every facet of our workday – computer logins, wi-fi access, email, servers, and so much more. Knowing that almost two in three consumers (65%) either mostly or always use the same password, and nearly half store (and share!) passwords in a spreadsheet, it’s not difficult to see how serious problems could stem from password habits.

Tip #3: Establish password policies: Almost a quarter of people do not consider themselves informed on the best practices for password protection, so you can enhance your company security with a rather simple focus on passwords.

On the corporate/IT systems end, set up requirements for employees, including mandatory password changes every 30, 60, 90 days (you choose the increment), requirements for strong passwords, and enabling two-factor authentication on all systems that house important data.

For employees, setup a password security crash course and highlight the value this has not only on their work life, but also helps them prevent a breach in their personal accounts as well.  Educate employees on what it means to have secure passwords. This means not only creating strong passwords for your accounts, but also not sharing them with co-workers, friends and family, using a password manager to store passwords, changing passwords often, and using unique passwords for multiple accounts. Also, it might sound like a no-brainer but make sure employees are not using the same passwords for both personal and work accounts.

         

The one app you need for better IT management

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And it’s not in the app store. Central is the remote access tool built to give IT and end users access anytime, anywhere. With the LogMeIn Central desktop app, one click is all you need to connect to your remote device. You don’t need to even deal with your browser. Plus the desktop app offers additional features for the best experience LogMeIn has to offer, including:

Greater security: Automatically login to your devices with locally stored and encrypted passwords to ensure access to a computer doesn’t mean access to all data and machines in your Central account.

No delays: Connect in an instant without the hassle of browser updates and plug-ins. You never know when your browser will push an update, and if you don’t have admin rights to your machine, it’s even more of a hassle to get it updated. With the desktop app, simply connect to LogMeIn with one click.

Quick access: Avoid the hassle of memorizing multiple passwords with automatic login on the desktop app. Even better, you can setup two-factor authentication for your accounts to ensure your company data is secure, no matter when or where your employees access it.

Don’t miss out any longer! Download the Desktop App, available for Windows and Mac, today for a seamless remote control experience that makes your day-to-day that much easier.

 

 

         

Are you going to FUSION 15?

Next week my team and I will be attending HDI’s Fusion 15 conference in New Orleans.  I couldn’t be more excited.  In addition to the fact that I love traveling around and visiting with customers and industry friends, Fusion 15 promises to be a really great week packed with thought provoking discussions on the hottest topics in ITSM.

Of course, the hottest topic in my world is IoT and we have a ton going on to help spur that conversation.

First and foremost – we will have some news.  Continuing the momentum from our April launch of Rescue Lens, we will be launching the latest innovation in LogMeIn’s Support of Things initiative – Rescue In-App Support– which allows support staff to quickly and easily view end user apps, all within the intuitive Rescue interface.   We are really excited about this launch and can’t wait to share more details.  Stop by to see how Rescue In-App Support works live in living color.

Also, joining us at Fusion 15 is one of our favorite customers –BCG Systems.  I will be hosting a breakfast briefing along with Josh Vince from BCG Systems where we will be discussing how the IoT has already begun to impact Support, where we see it going in a few years, and what you can do to make sure your support ecosystem is prepared.  It will definitely be a fun and informative morning.  Details can be found here.

If you are planning to attend Fusion 15 – you can find me and my team at Booth #221.   See you all in New Orleans!

         

Revolutionizing Customer Support with the IoT

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In today’s fast paced, technology driven world, technologies, products and customer expectations change at the blink of an eye.  However, in an attempt to keep pace with these exponential changes, companies have begun to think of ways to reinvent the way they are supporting customers.

Interested in learning more? Going to Dreamforce 2015? Stop by our Revolutionizing Customer Support with the IoT session – Thursday September 17th at 2pm in Moscone West, Innovation Theater – to hear our Director of IoT Strategy, Sean Lorenz, and I discuss how companies can drive up customer satisfaction by embracing customer and product data from Salesforce and LogMeIn to enable the “Support of Things”.

         

LogMeIn to Present at the 18th Annual Oppenheimer Technology, Internet & Communications Conference

On August 12, 2015, LogMeIn’s CEO, Michael Simon, and CFO, Ed Herdiech, will be attending the Oppenheimer Technology, Internet & Communications Conference at the Four Seasons Hotel in Boston, MA. Details around the session are as follows:

Oppenheimer 18th Annual Technology, Internet & Communications Conference

  • Date: Wednesday, August 12, 2015
  • Remarks:  1:05pm ET
  • Location: Four Seasons Hotel, 200 Boylston St, Boston, MA 02116
  • Attendees: Michael Simon, CEO, and Ed Herdiech, CFO

The presentation will be webcast live on the investor relations section of the company’s website at https://investor.logmeininc.com/and will be available for 90 days after the live presentation. For more information, please contact me at 781-897-1301 or rbradley@LogMeIn.com

         

join.me Goes to HubSpot’s INBOUND 2014

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LogMeIn and the join.me team will be at HubSpot’s INBOUND 2014 on September 15-18 at the Boston Convention & Exhibition Center. As a sponsor of the event, we have several cool things going on that we want everyone to know about.

First, join.me will be used to host all of the HubSpot Deep Dive sessions — meaning session attendees can see the tool in action by joining the online meeting via their laptop or mobile device! This won’t be the only way to see join.me in action – be sure to catch a product demo on the INBOUND Live Stage in Club INBOUND.

Next,  Our VP of Product Marketing, Matt Duffy, will be leading a breakout session titled, “Leads vs. Trials: A case study on when you need content marketing and when you don’t,” on Thursday, Sept. 18th at 10:30AM-11:15AM, where he will be sharing some tips and tricks to implementing a content marketing strategy that shifts the focus away from trials and more toward leads.

Last but not least, stop by the join.me booth in the Sponsor Showcase for some cool giveaways and more info on how you can enter to win a vacation package in our #5Days Dream Getaway sweepstakes!

We’re extremely excited to showcase join.me’s speed and simplicity to the thousands of sales and marketing attendees at INBOUND – we hope to see you there!

         

LogMeIn Responds to Short Thesis

In light of a recent report that came out with a short thesis on LogMeIn (LOGM), we would like to highlight the following six points:

1.   LogMeIn has been gaining IT management customers, not losing them in recent quarters.

2. LogMeIn management has stated that join.me is expected to grow triple digits in 2014.

3. LogMeIn management has stated that BoldChat is performing very well and is geared toward mobile customer engagement.

4. AppGuru is a highly differentiated solution for Bring Your Own App/Device (BYOA/D) from “Me Too” and other Remote Monitoring and Management (RMM) solutions. Furthermore, AppGuru is geared toward our Central customer base.

5. Not taken into account when evaluating LogMeIn, is the potential of Xively and the Internet of Things (IoT) market.

6. Since our first publicly reported quarter, we have always calculated our renewal rates in the same manner, add on sales do not factor into our renewal rate.

We look forward to providing further information on our conference call on July 24th at 5pm.

         

69% of Orgs Will Adopt Mobile Customer Care Programs to Gain Competitive Edge

According to Aberdeen, one out of two businesses are using at least eight channels to engage their customers. Mobile is one of those channels, and it is rapidly changing the dynamics of the customer/company relationship by empowering today’s buyers with seamless access to information that influences their purchase and loyalty decisions.

This Aberdeen report, “Mobile Customer Care: It’s More Than Hype”, demonstrates how companies can establish a mobile customer care program to set themselves apart. Core components include:

  • Standardizing and centralizing data collected through each customer touch-point, empowering contact center agents to personalize each interaction and provide a seamless experience through the mobile channel.
  • Determining KPIs personalized to your business’ customer care objectives to determine strengths and weaknesses, and establish a customer-friendly mobile strategy.

To learn more about deploying a mobile customer care program for Best-in-Class results, download Mobile Customer Care: It’s More Than Hype. For a mobile-friendly service and support solution to seamlessly engage customers across devices, take a look at BoldChat.

         

Attention: Spam email notification

You may have received a spam email message today with the subject line: LogMeIn Notification – Software update required. This email is not from LogMeIn, so please do not click on any links.

Our team is actively working to address this issue, and we apologize for any confusion this email may have caused. Please reference the screenshot below.

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