Did you watch our latest Master Class?  

Last week, we hosted our second Central Master Class. These Master Classes are quarterly webinars that are designed to go in-depth into two features of Central to ensure that you’re using the product to the best of its abilities.  In our latest Master Class, we dove into the User Management and Alert features.

In this Master Class, we covered: 

  • How to simplify your user management by arranging users into groups and controlling permissions 
  • The fundamentals of setting-up, monitoring, and acting on Alerts to proactively address issues before they occur  
  • A closer look at how these features will make it easier for you to take control of critical IT task 

To watch this Master Class as well as previous Master Classes, visit:  https://www.logmein.com/central/resources/masterclasses 

 

         

IDC Reports: Endpoint Management Challenges Posed by Today’s Cyberthreats

The cyber-security landscape is ever evolving, and IT professionals must remain up-to-date with the current state of IT infrastructure to proactively protect themselves from threats.

To learn more about the current state of IT infrastructure, we reached out to an IDC Analyst, Phil Hochmuth, and asked him to evaluate 5 key questions related to effectively managing one’s IT infrastructure in today’s security landscape.

Download this report to learn: 

  • What are the key trends around endpoint management and the latest cyberattack methods? 
  • How are IT teams set up to handle sophisticated attacks?   
  • What are the biggest mistakes internal IT organizations can make in terms of endpoint management? 
  • What is the cost of making mistakes around endpoint management?    
  • What are the mission-critical capabilities that organizations should look for when evaluating an endpoint management solution?  

Download the report here.

 

 

         

You Speak, We Listen: New Central Improvements Based on Your Feedback 

Our customers are always our number one priority. We want to continuously innovate and enhance the Central platform so that we can better serve your interests and make your lives a little bit easier.  One of the ways we are working towards this goal is by listening to your feedback and making the product improvements that you request. 

We’re excited to release a handful of improvements requested by our customers. Read about the improvements below and watch the video to see our Product Manager, Kevin Kuchera, walk through each of these improvements live in the product.  

Deployment Link  

We simplified the process of copying deployment links by adding a column on the deployment tab that allows you to copy the deployment link with the click of one button. This makes it easier to share the link in a SMS messenger or email. 

PowerShell 

One2Many now allows PowerShell commands! Use this powerful scripter to push out multi-line commands.  

One2Many Color Coding 

When writing long or complicated scripts in One2Many, we heard that it was difficult to keep track of key inputs. We added color coding to our One2Many scripts to help. Now it functions similar to a script editor, minimizing syntax errors by highlighting numeric values in green and text strings in red.    

Increased Reporting Capabilities  

We’ve added a new report to our toolbox. You can now see those who have been managing files or accessing computers from the back-end (background access) with an accurate duration. 

LogMeIn for Linux-Beta 

We recently released a Linux-beta. Try the product to easily add Linux machines into your Central account and get zero-configuration terminal access from any browser. Download now for full access.

 

         

Introducing Application Updates for Central Premier

Today we’re excited to announce the release of Application Updates for LogMeIn Central Premier. Application Updates is a patch management feature that allows IT professionals to effectively monitor third-party applications that require updates and automate the deployment of patches to their managed network.

Update Third-Party Applications

With more and more vulnerabilities surfacing every day, keeping your systems update-to-date and secure can be time consuming and costly. Unpatched third-party applications like Adobe, Java, Chrome, and Firefox leave your systems susceptible to attacks and security breaches.

With Application Updates, users can quickly and easily monitor, push updates to applications, perform multiple updates simultaneously, and automate the process of updating software to stay ahead of potential issues and keep their managed network up and running.

Complete Patch Management

As the threat landscape continues to evolve, the need for IT professionals to protect and manage their end points both efficiently and effectively becomes more and more challenging. Patching is an essential part of securing systems from potential vulnerabilities, and cyber-attacks against unpatched software can be completely eliminated with the right solution.

With Central Premier, IT professionals are now equipped with a complete, dedicated view of their endpoints that require important security patches and software updates. Quickly deploy updates to anti-virus software, operating systems, and third-party applications, remotely and automatically, without taking up more time from your day. As the leading remote access platform, LogMeIn now provides IT professionals with the ability to confidently address not only the management, but also the security of their managed network.

Application Updates is included in Central Premier subscriptions at no additional cost, and is now generally available.

         

LIVE: LogMeIn & Kaspersky Lab offer best-in-class security & control

Today is the day! The Kaspersky Lab integration is now available in Central Premier accounts. This exciting new partnership allows admins to install best-in-class anti-malware software onto their managed computers.

Now with LogMeIn Central, you can centralize your IT automation and anti-malware needs into one tool for easier, more efficient management, including:

  • Award-winning defense against malware
  • Easily identify threats from a single dashboard
  • Proactively support endpoints with scans, real-time protection, and more

The Kaspersky anti-malware software is now available in Central Premier subscription packages at no additional cost.

To get started, simply log in and click on the “Anti-virus” dashboard in the left-hand column. On the AV dashboard, select the computers on which you want to install Kaspersky anti-malware and select the “Actions” menu at the top, then click “Install Kaspersky.”

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Not a Premier customer? Contact sales for a demo of Kaspersky Lab or visit our site to learn more start a free trial of Central Premier.

 

         

Secure Password Practices for IT Teams and Employees

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We’re halfway through June and I’m sure you’ve read more best practices and tips on Internet safety than you can even recall. However, our focus for today is one you don’t want to overlook. Today, we’re talking passwords – both what you can do from an IT perspective and what you can recommend to employees.

In previous posts, we’ve talked about how employees tend to be our biggest weakness when it comes to security; poor or uninformed habits open the door for phishing attempts and hackers. One of those biggest doors is through passwords, which we now use in nearly every facet of our workday – computer logins, wi-fi access, email, servers, and so much more. Knowing that almost two in three consumers (65%) either mostly or always use the same password, and nearly half store (and share!) passwords in a spreadsheet, it’s not difficult to see how serious problems could stem from password habits.

Tip #3: Establish password policies: Almost a quarter of people do not consider themselves informed on the best practices for password protection, so you can enhance your company security with a rather simple focus on passwords.

On the corporate/IT systems end, set up requirements for employees, including mandatory password changes every 30, 60, 90 days (you choose the increment), requirements for strong passwords, and enabling two-factor authentication on all systems that house important data.

For employees, setup a password security crash course and highlight the value this has not only on their work life, but also helps them prevent a breach in their personal accounts as well.  Educate employees on what it means to have secure passwords. This means not only creating strong passwords for your accounts, but also not sharing them with co-workers, friends and family, using a password manager to store passwords, changing passwords often, and using unique passwords for multiple accounts. Also, it might sound like a no-brainer but make sure employees are not using the same passwords for both personal and work accounts.

         

The one app you need for better IT management

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And it’s not in the app store. Central is the remote access tool built to give IT and end users access anytime, anywhere. With the LogMeIn Central desktop app, one click is all you need to connect to your remote device. You don’t need to even deal with your browser. Plus the desktop app offers additional features for the best experience LogMeIn has to offer, including:

Greater security: Automatically login to your devices with locally stored and encrypted passwords to ensure access to a computer doesn’t mean access to all data and machines in your Central account.

No delays: Connect in an instant without the hassle of browser updates and plug-ins. You never know when your browser will push an update, and if you don’t have admin rights to your machine, it’s even more of a hassle to get it updated. With the desktop app, simply connect to LogMeIn with one click.

Quick access: Avoid the hassle of memorizing multiple passwords with automatic login on the desktop app. Even better, you can setup two-factor authentication for your accounts to ensure your company data is secure, no matter when or where your employees access it.

Don’t miss out any longer! Download the Desktop App, available for Windows and Mac, today for a seamless remote control experience that makes your day-to-day that much easier.

 

 

         

Are you going to FUSION 15?

Next week my team and I will be attending HDI’s Fusion 15 conference in New Orleans.  I couldn’t be more excited.  In addition to the fact that I love traveling around and visiting with customers and industry friends, Fusion 15 promises to be a really great week packed with thought provoking discussions on the hottest topics in ITSM.

Of course, the hottest topic in my world is IoT and we have a ton going on to help spur that conversation.

First and foremost – we will have some news.  Continuing the momentum from our April launch of Rescue Lens, we will be launching the latest innovation in LogMeIn’s Support of Things initiative – Rescue In-App Support– which allows support staff to quickly and easily view end user apps, all within the intuitive Rescue interface.   We are really excited about this launch and can’t wait to share more details.  Stop by to see how Rescue In-App Support works live in living color.

Also, joining us at Fusion 15 is one of our favorite customers –BCG Systems.  I will be hosting a breakfast briefing along with Josh Vince from BCG Systems where we will be discussing how the IoT has already begun to impact Support, where we see it going in a few years, and what you can do to make sure your support ecosystem is prepared.  It will definitely be a fun and informative morning.  Details can be found here.

If you are planning to attend Fusion 15 – you can find me and my team at Booth #221.   See you all in New Orleans!

         

Revolutionizing Customer Support with the IoT

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In today’s fast paced, technology driven world, technologies, products and customer expectations change at the blink of an eye.  However, in an attempt to keep pace with these exponential changes, companies have begun to think of ways to reinvent the way they are supporting customers.

Interested in learning more? Going to Dreamforce 2015? Stop by our Revolutionizing Customer Support with the IoT session – Thursday September 17th at 2pm in Moscone West, Innovation Theater – to hear our Director of IoT Strategy, Sean Lorenz, and I discuss how companies can drive up customer satisfaction by embracing customer and product data from Salesforce and LogMeIn to enable the “Support of Things”.

         

LogMeIn to Present at the 18th Annual Oppenheimer Technology, Internet & Communications Conference

On August 12, 2015, LogMeIn’s CEO, Michael Simon, and CFO, Ed Herdiech, will be attending the Oppenheimer Technology, Internet & Communications Conference at the Four Seasons Hotel in Boston, MA. Details around the session are as follows:

Oppenheimer 18th Annual Technology, Internet & Communications Conference

  • Date: Wednesday, August 12, 2015
  • Remarks:  1:05pm ET
  • Location: Four Seasons Hotel, 200 Boylston St, Boston, MA 02116
  • Attendees: Michael Simon, CEO, and Ed Herdiech, CFO

The presentation will be webcast live on the investor relations section of the company’s website at https://investor.logmeininc.com/and will be available for 90 days after the live presentation. For more information, please contact me at 781-897-1301 or rbradley@LogMeIn.com