Central as a Platform is Live

Today, we’re excited to announce a new packaging structure is live for Central, giving our customers more freedom and flexibility to get exactly what they need out of our product. This new structure allows us to position Central as a platform and further expand as a more robust endpoint management solution with the ability to build on future modules based on our customers’ needs.

At Central, we know IT professionals wear a lot of hats, so we’re focused on ensuring our customers get the functionality they need to increase productivity, automate routine IT tasks, and optimize their resource allocation. Central’s new modules allow incoming new customers to prioritize what matters most and get the functionality they need out of their endpoint management solution.

Incoming new customers have the option to purchase our new Base package which has robust functionality and add-on one, two, or all three core functionality modules (Security, Automation, Insight) based on their needs and priorities.

To learn more, please visit: logmein.com/central 

         

Reliability is Crucial for Remote Monitoring and Endpoint Management

We know that IT professionals simply don’t have time for down-time, so ensuring all software solutions are running and work as they should is absolutely critical. LogMeIn Central recently surveyed IT professionals to learn what they consider to be most important in a Remote Monitoring and Endpoint Management solution, and the results were exactly as expected! We confirmed that reliability (works every time) and responsiveness (low latency) are most important, and our customers rate having a very good to excellent experience with us. LogMeIn Central consistently achieves better than 99.99% system up-time, so we’re proud to continue to offer the best-in-class unattended remote access in the market and ensure our software simply works, always.

         

This National Cyber-Security Awareness Month, Focus on Patch Management

 

Every day it seems like there is another cyber-attack impacting small businesses. Per the Ponemon Institute, 61% of small businesses have experienced a cyber-attack in the past 12 months (up from 55% the previous year)1. In fact, the U.S. Securities and Exchange Commission estimates that most targeted cyber-attacks are directed at small businesses2.

As this landscape is rapidly changing and October is national cyber-security awareness month, it’s more important than ever for IT and MSP professionals to take the time to understand their vulnerabilities and to learn how to proactively protect themselves.

A key area where IT professionals can improve their ability to proactively protect themselves is against ransomware attacks. 52% of small businesses reported experiencing a ransomware attack in the past year and this number is on the rise1.

Luckily, there are tools available to IT professionals to help them proactively combat ransomware attacks. These tools focus on patching known vulnerabilities, which is an extremely effective way to stay ahead of cyber-attacks. Per Fortinet, 90% of cyber-attacks in the last year could have been avoided if people updated and patched their systems3. In addition, the research found that, of companies who experienced a cyber-attack, 60% experienced a successful attack for which a patch had been available for over a decade3.

The importance of utilizing these patch management tools is shown through the recent WannaCry cyber-attack.

WannaCry was a destructive ransomware attack that impacted more than 100 countries4. For the vulnerability that was attacked, Windows had released a patch a month prior. All the companies that fell victim to the attack had not implemented the Windows patch which left most IT departments and MSPs scrambling the days after the attack to lock-down and ensure their systems were properly patched. If these organizations had been proactive with updating their patching, they would have prevented the attack from impacting their networks and daily business operations.

With national cyber-security awareness month upon us, we should all be thinking through the best practices we should implement to improve our security and minimize our risks – and patch management is one of the best places to start.

 

  1. Ponemon Institute, ‘2017 State of Cybersecurity in Small & Medium-Sized Businesses (SMB)’, 2017. ​
  2. U.S. Securities and Exchange Commission, ‘The Need for Greater Focus on the Cybersecurity Challenges Facing Small and Midsize Businesses’, 2015.
  3. Fortinet, ‘Report: Dissecting Our Q2 Threat Landscape Research’, 2017.
  4.  Smarter MSP, ‘The Most Telling Cyber-Attacks and Data Breaches of 2017’, 2017.

 

         

LogMeIn Central Named a Leader for Endpoint Management Software

Based on G2 Crowd’s unbiased user reviews, LogMeIn Central has been named a leader for Endpoint Management software! G2 Crowd pulls in customer satisfaction data from real user reviews to determine each vendor’s satisfaction score and more than 15 data points from G2 Crowd’s user reviews, publicly available information, and third-party sources to determine each vendor’s market presence score.

LogMeIn Central is proud to have the following accolades highlighted:

  • Leader for Endpoint Management software
  • Top Momentum Leader for Endpoint Management software
  • #1 Easiest To Use solution

To learn more, visit: https://www.g2crowd.com/categories/endpoint-management  

G2 Crowd, a real-time and unbiased user review site empowers business buying decisions by highlighting the voice of the customer.

Their review platform leverages more than 400,000 independent and authenticated user reviews read by more than 1.5 million buyers each month. G2 Crowd’s model brings transparency to B2B buying—changing the way decisions are made.

         

New LogMeIn Pro Status Page Now Live

 

Busy professionals rely on LogMeIn Pro to securely remote into their computers and get their work done from anywhere. Because reliable connectivity is a crucial aspect of remote access, we’ve built LogMeIn Pro with security being the most important design objective. Today, as a further commitment to our customers, we announce the launch of a new status page to keep you fully informed of our service status and historical up-time.

Visit http://status.logmeinaccess.com/ to view our status page that shows the current state of the LogMeIn Pro service. Powered by Atlassian’s monitoring  service https://www.statuspage.io/ our administrators and users have access to the #1 status and incident communication tool.

We’re committed to keeping your connections completely secure and reliable, and we’ll always keep you fully informed regarding any product incidents and updates. For real-time updates, be sure to subscribe to receive notifications via email, text or phone.

         

Be prepared for anything this holiday season with LogMeIn Pro

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The holiday season is fast approaching and with it comes days, or even weeks away from the office. Whether you plan to work remotely over the holidays or just need to stay connected in case of an emergency, LogMeIn gives you the tools you need. Here are four tips to help you prepare for this holiday season:

  1. Connect your computers – Make sure you add all of the computers you’ll need to access to, to your LogMeIn account. It only takes a few minutes to download the LogMeIn software on your computer. From there, simply leave on the computers you’d like to access and you will be able to access it from any web browser using your LogMeIn ID.
  2. Empower employees – If your colleagues or employees need to stay connected over the holidays, ensure you give them the appropriate rights and permissions to access specific computers and software. This is especially helpful if you will be out of communication for a period of time (ie, a long flight or destination with poor cellular service) when clients or customers might need to reach you.
  3. Get the app – You never know when work might call and you may not have your laptop. Download the LogMeIn app, which allows you to remotely access your computer from anywhere. With the app, you can access your desktop, share or send files, and communicate with your team.
  4. Power up – Ensure that you leave your computer(s) in the office with the power on and connected to a power source. The machine needs to be on in order for you to remote into it. Worried about privacy? As soon as you start the remote session, click ‘Screen Blanking’ from the Remote Control Toolbar so your screen isn’t visible to anyone who might be near your computer in the office.


         

Don’t get caught without your files

file manager

In 2015, we’re always connected – to our email, our family and friends, our bank accounts.  You name it and we can get to it at any time. One of the more elusive items to access is our files. That important presentation you just made for the bi-annual review meeting or the enormous excel file of your business’ entire inventory – can you access those on the go?

With LogMeIn Pro’s file manager and file share capabilities you can. File share allows you to access and move files between devices or people without the use of email or those outdated flash drives. All you have to do is launch Pro on your desktop, any web browser or your mobile app, and you have access to your entire file structure, including the ability to share easily with a simple link, email or copying to a new folder.

Imagine this… You stay at work a little late to finish a deck for a client. When you finish your edits, you convert it to a PDF and send it to your boss for review. Later that night in the middle of dinner with friends, your boss emails asking for the PPT so she can make some edits. Fret not, you have the LogMeIn app so you simply log into your computer, access the original PPT file and email it to your boss. No time lost and you look like a superstar employee.

Learn more about file sharing capabilities with Pro to ensure you’re never caught in a jam without access to the files on your computer.

         

How to use LogMeIn from your smartphone

In today’s world, we’re all on the go and trying to be as productive as possible – whether we’re working from home, checking in on the weekend, or taking work on the road. In fact, we recently found that the majority of people (80%) have worked remotely in the past six months. When you’re out of the office, you want to make sure you have the tools you need to get what you need done easily and quickly. With your LogMeIn subscription, you can download a free mobile app that allows you to remotely access your computer – wherever you might be – so you can stay connected to work anywhere.

There are multiple ways to use the LogMeIn app with your Pro or Central subscription, but these are the two most common scenarios and how to make the most of them.

pro pcRemote access via the mobile app
It’s never been easier to access you work computer from your smartphone or tablet. First, just download the latest version of the LogMeIn to your phone (it’s available for iOS and Android). Once you launch the app, you’ll need to login with your LogMeIn ID and password and you’ll see the list of computers you’ve added to your LogMeIn account. Simply click on the computer you want to access and then choose Remote Control to start a session. Once the session starts, you’ll be able to access your computer as if you were sitting right in front of it.

 

mobile appFile manager via the mobile app
With the LogMeIn app, you have the flexibility to do what you need with your files. Whether you want to copy files from your smartphone or tablet to a cloud storage service like Dropbox or Box, email them, or simply copy, the app will get the job done. From the My Computers screen in the app, select the computer whose files you want to access, and click File Manager. You’ll see your file structure and have the ability to open folders and files, move, and sync.

 

If you don’t have the LogMeIn app for your smartphone or tablet, now is the time to get started! You never know when you’ll need access to your computer or files when you’re away from your desk.


         

Enabling Two-factor Authentication for Your Organization

Recent high-profile, security breaches have proven that relying solely on passwords is becoming less adequate for protecting sensitive systems and data. The vast majority of these breaches in the industry have started with some kind of malware listening to keystrokes on client computers, gathering credentials to various online services and sending this information to the attackers. These credentials are then used to provide unauthorized access to these services.

As LogMeIn continues to advance our security features, we are committed to ensuring the ease-of-use for users combined with components that promote secure, safe, and wise use of our products.

Today, when you log in to your LogMeIn Central account you will be greeted by a page asking you to enable two-factor authentication (2FA) for your entire organization. Here you can easily enable 2FA for you and all of your invited users, thereby adding that extra layer of security that will help prevent unauthorized access to your account.

2faLogMeIn has introduced a number of new security enhancements in recent months and this latest addition is focused on the ability to enforce a policy to all users in an account.

Why 2FA?
Two-factor authentication adds a second layer of protection to your LogMeIn account that is difficult to compromise through these types of attacks. When 2FA is enabled, the password alone does not grant access to your Central account. In addition to the password, you are prompted to enter a one-time security code. Users have the opportunity to set this up from either a mobile authenticator app (the most common option) or via SMS text message.  Additionally – if the primary method is unavailable, users will be able to request a code via an email backup. Users can use:

  • LogMeIn Authenticator App  – NEW
  • Google Authenticator (available on iOS & Android, and equivalent on Windows Phone)
  • Security Codes via SMS
  • Emailed Security Codes – (backup option only)

For successful authentication, both the password and the correct one time code must be entered.

Enforcing 2FA
While using 2FA is a highly recommended best practice, it is also mandatory by various security standards, such as PCI DSS or HIPAA. If you have multiple users, it is crucial that all of them follow the policy that you set, including using 2FA when they access your Central account. You can enforce this on the Login Policy settings page in the Users menu on the left navigation bar.

login policy

For a detailed overview of LogMeIn’s security enhancements including 2FA, check out our online guide or login now to adjust your settings.

         

LogMeIn: Ready for Windows 10

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Source: Microsoft Press Tools Image (http://news.microsoft.com/imageGallery/)

Though some folks out there may have only migrated off of Windows XP just over a year ago, and 2020 (end of life for Windows 7) may feel like a lifetime away, others are already in migration mode for today’s widely anticipated release of Windows 10.

For those most eager to get Windows 10 into their environments, LogMeIn Central and Pro are ready to handle the new OS, all while maintaining a consistent experience to ease the migration for your business.  While running Windows 10, you can use LogMeIn for all of the remote access needs you count on every day including connectivity, support, and automation. There are no updates required.

Like other modern browsers that have gotten rid of plugins, users of Windows Edge won’t see any more plugin installation prompts.  Instead, when they first make a remote control or file manager connection in the browser, they will be prompted to download a small support file (.exe file on PC). The LogMeIn Client executable automatically opens a new window and displays the remote control or file manager screen.  In fact, if you have ever used our online meeting product, join.me, it’s almost an identical experience.

The only difference from an experience standpoint is that your remote access session will be in a new window, not in the browser, itself. And that itself introduces some new benefits, the biggest being that you can now have multiple remote access sessions going at the same time – a perfect solutions for IT pros looking to multi-task management and troubleshooting activities across multiple computers.

For more information on Windows 10, please visit the Microsoft website.