Three IT reports you should be running


As the IT administrator at your company, you’re responsible for much more than just keeping computers online, supported, and updated with the latest software. Most likely you also need to report up the chain on IT operations, hardware and software usage, needs and challenges, and more. This can be a challenging piece of your role, but it doesn’t have to be.

With advanced reporting and analytic tools, you have a wealth of data at your fingertips that you can use to analyze accounts and create customized reports. LogMeIn Central’s inventory of data gives you the flexibility to create and run reports based on whatever your needs might be, whether it’s software usage, user activity, or CPU usage.

We asked power users of Central which reports they rely on most, and the top 3 reports they pull on a regular basis are:

  1. Inventory reporting: Many IT administrators need to keep track of the software licenses in use by employees and manage the purchase of new licenses. With Central, you can create a report for a specific software, such as Adobe Acrobat or Microsoft Word, to know how many licenses are in use on computers in your network.
  1. User reporting: Keep track of all users in your network with a report that tracks who logged in, when they logged in, and from which IP address. You’re also able to easily see the permissions that each user has with individual hosts.
  1. Performance reporting: If you need to understand which computers in your network are at the top of their capacity, create reports that track CPU usage, memory, disk space, and more. This will identify the machines that are consistently operating at their maximum and indicate to you those that might need to be updated or replaced in the near future.

With these reporting tools, keeping your IT organization in control of all users and computers in your network, regardless of how many end points you manage, doesn’t have to be a burden. As a Central Premier user, you can get started with reports right away. To learn more about the types of reports you can run, check out the Getting Started Guide.


4 ways to organize supported end points


When you’re managing hundreds of end points, whether they’re machines or users, it can be a challenge to organize them in a way that keeps you productive and efficient. With LogMeIn Central, you have a main dashboard where you can view, manage, and update your end points and settings in a way that makes sense for your business. Here are our top 4 suggestions on how to organize your Central account to best meet your needs:

  1. Create groups – Depending on the size of your company, you have many different types of users and computers that you’re using. Keep yourself sane and organize all users and end points into groups, such as client name, location, industry, etc. This makes it easier for you to support each end user. You can also easily search for machines using the group or computer name, which saves you time.
  2. Add permissions – Assign permissions to individual users as well as users in a group to add another level of customization to your account. You can give users access to specific groups and computers so they can perform the support needed, without giving them access to the entire account.
  3. Setup alerts – You can create customized notifications and alerts for all end points on your account. Whether you want to monitor CPU, look for missing hardware, or simply know when a computer is offline, alerts give you the ability to offer proactive support for your clients, rather than reactive. One of the most popular alerts is on that monitors for hard drive errors.
  4. Schedule updates – For computers that run on a Windows operating system, you can easily view and manage new software with Windows Updates. Whether you’re managing end points for a customers or support internal employees, you’ll be notified when an update is available and push that update to the end points in need.

If you haven’t already customized your Central dashboard and account, get started today with these tips and check out the LogMeIn Central knowledge base for more details.


Coming Soon: How to Streamline your Remote POS Management

Au Bon Pain, a fast service restaurant chain, has over 700 POS terminals located across the world and previously had bandwidth problems that interrupted service in their cafes, therefore impacting customer service and company revenue. As a result, Au Bon Pain needed a reliable solution to support their hundreds of end points and keep the business up and running. Enter LogMeIn Central.


“It’s pretty simple: when a café’s point-of-sales system isn’t up, the café’s down. By keeping our POS up and running, Central is helping us make money. And because it’s making us more nimble, we’re saving money because our technicians are more efficient and productive.”

Chris Incorvati, Director of Café Technology, Au Bon Pain

The Customer Success Story for Au Bon Pain is coming soon! In the meantime, check out our Q&A with E la Carte for more tips and best practices on managing remote devices in the restaurant industry.


Webinar Recap: Your Top Ad Hoc Support Questions Answered


To follow-up our popular launch of Ad Hoc Support for LogMeIn Central, we hosted a webinar last week to give our users a demo of the new feature and answer your most pressing questions. If you missed out, you can watch the full recording here (just register to watch)!

We had a packed session with tons of questions and we wanted to thank everyone who took time out of their busy day to listen in and watch the demo. As a recap for those who couldn’t attend, we’ve pulled together the most popular questions that came up throughout the webinar.

Here are the top 3 questions with answers from our product team:

Do I already have access to Ad Hoc Support and what does it cost?

Yes! You currently have access to Ad Hoc Support, and it’s available for all levels of Central – Basic, Plus & Premier – as part of your subscription! Once you log into your Central account, click Ad Hoc Support in the left-hand menu to start the process.

Ad Hoc Support requires a software download. Does the end user that I’m supporting need admin rights on their machine?

Yes, the end user must have admin rights on the computer they’re using in order to install the Ad Hoc Support software. It’s a very quick download – takes just a minute or two – but requires admin rights to do so.

Is there a limit to how many Ad Hoc Support sessions I can run?

You can run one session at a time. There is no limit on the amount of ad hoc support sessions that can be run, but only one session can be active at a time. To start a NEW ad hoc support  session, the previous session must be cancelled.

Stay tuned for a complete review of all questions we received during the webinar, and of course, if you have 10 minutes, watch the full demo of Ad Hoc Support found here!


5 ways to use alerts & monitoring with LogMeIn Central

Whether you’re an MSP managing a multitude of computers or an IT professional managing just one or two, the use and alerts_tilemanagement of alerts in LogMeIn Central can be a life saver.

With Central Premier, there are many alerts that are available to you within your account. The Central alerts notify you of specific events or problems that occur on one or multiple LogMeIn Windows hosts. These alerts give you a quick and easy way to monitor any number of hosts, whether you’re managing them for your own business or maintaining support for a customer.

Here are a few to highlight:

Folder Size: Use this alert to monitor the total size of a particular folder on a computer or across a group of computers. The alert is triggered when the folder size exceeds the maximum size.

Application: Use the Application alert to monitor the activity of a particular program on a computer or across a group of computers. An alert is triggered when an application starts, stops, or crashes.

System Inventory: Use the System Inventory alert to monitor changes to Windows profiles, Local Users, and settings on a computer or across a group of computers. An alert is triggered when the selected system component is added or removed, as defined.

Event: Use the Event alert to monitor event code activity on a computer or across a group of computers. This rule will alert when an event log entry that matches the specified criteria is written to one of the standard Windows event logs.

Memory Usage: Use the Memory Usage alert to monitor computer memory utilization on a computer or across a group of computers. An alert is triggered when the usage threshold is breached and held for the specified duration.

To activate these alerts, create an Alert Package and then assign the package to your computers or groups of computers to start proactive support of all machines in your Central account today.

Learn more about Central Alerts in our Knowledge Base.


Three reasons to attend Ad Hoc Support: Taking IT Support to the Next Level

webinar promo

Webinars are a great way to learn and share information. We don’t just host them simply to announce new features—our goal is to bring valuable knowledge and share new information with you. This week we’ll be covering Ad Hoc Support in-depth, with a chance for live Q&A with LogMeIn’s very own experts.

Here’s why you should join us on Thursday October 22nd at 2PM EST:

Learn how to gain flexibility within your IT operation
Over half of today’s businesses believe that mobility is critical to the productivity and efficiency of employees1.  But with an increasingly mobile and remote workforce, keeping IT support costs low and troubleshooting end-user issues has become more complex.  Whether you’re an IT operation of one or have a team of technicians, the ability to provide instant support to any end-user without pre-installing software will increase flexibility to do more with less time.

Pick up new strategies to improve end-user support
Many SMBs rely on a blend of full- and part-time employees to meet the needs of their businesses.  This can cause a strain on IT in terms of providing support with existing tools for individuals that are temporary or part-time.  So, whether your CEO breaks their laptop while they’re on the road, or the intern needs support, Central can provide the toolkit to support your entire staff.

Participate in a Live Q&A with LogMeIn experts
Our very own LogMeIn experts not only understand the pain points of providing IT support, they know LogMeIn Central inside and out.  Each of our experts has solid understanding of systems architecture, security and technical requirements needed to provide top-flight IT support.  This week is your chance to chat with them in our live Q&A portion of our webinar.

Click here if you haven’t registered! Even if you can’t make it, register and we’ll send you a copy of the webinar afterwards. It’s that easy.

See you Thursday!


[Webinar] Ad Hoc Support: Taking IT Support to the Next Level

webinar word - white chalk handwriting on old slate blackboard on a screen of a digital tablet computer with a coffee cup and stylus pen

Solving end-user problems quickly is vital to providing top-flight IT support.  With LogMeIn, IT admins have a fast and reliable way to troubleshoot issues, but what if your end-user doesn’t currently have LogMeIn software installed on their machine? Enter Ad Hoc Support.

On October 22nd at 2PM EST, we’ll be covering this new feature in-depth, with a chance for live Q&A with LogMeIn’s very own experts.  At Ad Hoc Support: Taking IT Support to the Next Level, we will cover:

  • A demo of how to remote support machines outside your day-to-day list
  • Tips and tricks to make the most of Ad Hoc Support
  • Customer use cases and live Q&A

Many Central customers are already taking advantage of this great feature, available in every LogMeIn Central subscription.

“Ad Hoc Support has been a lifesaver for the Chicago Symphony Orchestra, only 50% of the staff is full-time, so we have the ability to support temps or interns that are not necessarily users we consistently support” – Daniel Spees, Director of Information Services, Chicago Symphony Orchestra

You can register for the webinar here. If you’re not able to join us on October 22nd at 2PM EST a recording will be available shortly after the event for those registered.


Always have what you need with File Manager

Remote access is all about making your life easier, whether it’s working from home, on-the-go, or on your phone, but remote access isn’t the only part of LogMeIn that makes your life easier. With File Manager, you can move, copy, and edit files between computers without dealing with the hassle of USB drives or oversized email attachments.

When you’re using LogMeIn Pro or Central, you can easily access the tool by clicking File Manager from your Computers dashboard in the web browser or the desktop client. You don’t even need to initiate a session to have access to the File Manager.

Simply click File Manager, open any remote file from a local device and you’re ready to start working. A convenient side-by-side display allows you to move and copy both files and folders onto your local computer so you can keep working as if you were sitting right in front of your work computer.

Not at your computer? No problem. Simply connect to File Manager using the iOS or Android app for LogMeIn. Once you launch the app, you can browse files on the remote computer and edit them as allowed by your device.

Learn more about File Manager in our Knowledge Base or watch the video below.


Enabling Two-factor Authentication for Your Organization

Recent high-profile, security breaches have proven that relying solely on passwords is becoming less adequate for protecting sensitive systems and data. The vast majority of these breaches in the industry have started with some kind of malware listening to keystrokes on client computers, gathering credentials to various online services and sending this information to the attackers. These credentials are then used to provide unauthorized access to these services.

As LogMeIn continues to advance our security features, we are committed to ensuring the ease-of-use for users combined with components that promote secure, safe, and wise use of our products.

Today, when you log in to your LogMeIn Central account you will be greeted by a page asking you to enable two-factor authentication (2FA) for your entire organization. Here you can easily enable 2FA for you and all of your invited users, thereby adding that extra layer of security that will help prevent unauthorized access to your account.

2faLogMeIn has introduced a number of new security enhancements in recent months and this latest addition is focused on the ability to enforce a policy to all users in an account.

Why 2FA?
Two-factor authentication adds a second layer of protection to your LogMeIn account that is difficult to compromise through these types of attacks. When 2FA is enabled, the password alone does not grant access to your Central account. In addition to the password, you are prompted to enter a one-time security code. Users have the opportunity to set this up from either a mobile authenticator app (the most common option) or via SMS text message.  Additionally – if the primary method is unavailable, users will be able to request a code via an email backup. Users can use:

  • LogMeIn Authenticator App  – NEW
  • Google Authenticator (available on iOS & Android, and equivalent on Windows Phone)
  • Security Codes via SMS
  • Emailed Security Codes – (backup option only)

For successful authentication, both the password and the correct one time code must be entered.

Enforcing 2FA
While using 2FA is a highly recommended best practice, it is also mandatory by various security standards, such as PCI DSS or HIPAA. If you have multiple users, it is crucial that all of them follow the policy that you set, including using 2FA when they access your Central account. You can enforce this on the Login Policy settings page in the Users menu on the left navigation bar.

login policy

For a detailed overview of LogMeIn’s security enhancements including 2FA, check out our online guide or login now to adjust your settings.


How to Expand your Retail Business with Digital Signage

The use of digital signage among retailers has increased 40% in the last year but some retailers are still hesitant to adopt the new technology and the benefits it allows. The reality is that digital technology has become a critical piece of owning and running a successful retail business. From the ease of operating and consistency in message to the reduced costs and increase in sales, the adoption of digital signage is inevitable in the industry.

In our latest LogMeIn Central eBook, we uncover 5 ways to drive business with the optimization of digital signage in your retail store, including personalized customer experiences, remote management, and creative content. Check out the complete eBook, “5 Tips to Increase Retail Sales with Digital Signage” for all 5 tips to support retail through digital signage and kiosk management.