As an IT administrator, you likely field questions, complaints and requests from management, vendors, and of course, executives – sometimes all at once. With a few simple reporting tools you can be the IT hero and do your job effectively while proactively addressing outside these requests. Here are a few best practices when it comes to IT reporting:
Cut out information silos
Set up automated graphic reports on inventory, performance and user reporting all in one place to get high level operational information to stakeholders in an instant.
Troubleshoot on the fly
Dig in to computer activity, network performance and connectivity reports to diagnose and solve problems quickly to minimize downtime.
Show your value
Often IT is only talked about when something (bad) happens. Show business leaders that you’re more than just a repair team. Use Central reports to forecast IT needs, educate users on resource usage and maybe even save some money while you’re at it.
Visit our Knowledge Base to walk through additional best practices and login to set up and automate reports for you and your team.
From its headquarters in Boston, bakery-café chain Au Bon Pain keeps tabs on the point-of-sales (POS) equipment and back-of-house servers that keep business humming in their hundreds of locations throughout the chain. Keeping their POS systems in good running order is essential to Au Bon Pain’s success because downtime can easily translate into long lines and lost revenue.
To manage the 700+ terminals and 160 back-of-house servers running throughout its operations, Au Bon Pain chose LogMeIn Central. Central allows businesses to remotely monitor and manage computers, and automate routine tasks and take care of other IT processes without interrupting end users.
Today, employees across all functions of Au Bon Pain regularly use Central and it has transformed their business. Now employees in the global headquarters and across the world can manage and maintain terminals and in-house services from wherever they’re located.
To learn more about Au Bon Pain’s implementation of Central and the results they’re seeing, read the complete Au Bon Pain eBook here.
What type of proactive support are you able to provide to your remote machines right now? If the answer is none or I don’t know, then you need to explore automated task management. For Central Premier users, One2Many’s automated task management helps IT admins prevent problems before they even start.
With LogMeIn’s One2Many, you can install software, distribute files, run scripts and remote commands across multiple computers simultaneously. What does that mean for you? You’re able to easily setup and monitor automation, machine maintenance and task delivery for a streamlined process. Not only does this save you time in the long run but it means your IT support is no longer just reactive, but also proactive.
Let’s walk through the setup of a sample task. Your goal is to distribute a new virus scan software to the sales team’s Windows hosts. You want this to happen on December 21 at 23:00. Here’s what you need to do:
- First, create a task called “Install Virus Scan Software” and include the relevant .msi file as a resource.
- Next, create a plan called “Sales PCs Dec21 23:00” that includes all computers in the group “Sales PCs” and schedules the task to run on December 21 at 23:00.
- When creating the plan, ensure that the task “Install Virus Scan Software” is assigned to the plan. Otherwise the plan won’t know what to do.
It’s as easy as that. Central Premier users, start exploring One2Many today, and for new users, start a free trial of Central today to try Premier’s features free for 14 days.
As the IT administrator at your company, you’re responsible for much more than just keeping computers online, supported, and updated with the latest software. Most likely you also need to report up the chain on IT operations, hardware and software usage, needs and challenges, and more. This can be a challenging piece of your role, but it doesn’t have to be.
With advanced reporting and analytic tools, you have a wealth of data at your fingertips that you can use to analyze accounts and create customized reports. LogMeIn Central’s inventory of data gives you the flexibility to create and run reports based on whatever your needs might be, whether it’s software usage, user activity, or CPU usage.
We asked power users of Central which reports they rely on most, and the top 3 reports they pull on a regular basis are:
- Inventory reporting: Many IT administrators need to keep track of the software licenses in use by employees and manage the purchase of new licenses. With Central, you can create a report for a specific software, such as Adobe Acrobat or Microsoft Word, to know how many licenses are in use on computers in your network.
- User reporting: Keep track of all users in your network with a report that tracks who logged in, when they logged in, and from which IP address. You’re also able to easily see the permissions that each user has with individual hosts.
- Performance reporting: If you need to understand which computers in your network are at the top of their capacity, create reports that track CPU usage, memory, disk space, and more. This will identify the machines that are consistently operating at their maximum and indicate to you those that might need to be updated or replaced in the near future.
With these reporting tools, keeping your IT organization in control of all users and computers in your network, regardless of how many end points you manage, doesn’t have to be a burden. As a Central Premier user, you can get started with reports right away. To learn more about the types of reports you can run, check out the Getting Started Guide.
When you’re managing hundreds of end points, whether they’re machines or users, it can be a challenge to organize them in a way that keeps you productive and efficient. With LogMeIn Central, you have a main dashboard where you can view, manage, and update your end points and settings in a way that makes sense for your business. Here are our top 4 suggestions on how to organize your Central account to best meet your needs:
- Create groups – Depending on the size of your company, you have many different types of users and computers that you’re using. Keep yourself sane and organize all users and end points into groups, such as client name, location, industry, etc. This makes it easier for you to support each end user. You can also easily search for machines using the group or computer name, which saves you time.
- Add permissions – Assign permissions to individual users as well as users in a group to add another level of customization to your account. You can give users access to specific groups and computers so they can perform the support needed, without giving them access to the entire account.
- Setup alerts – You can create customized notifications and alerts for all end points on your account. Whether you want to monitor CPU, look for missing hardware, or simply know when a computer is offline, alerts give you the ability to offer proactive support for your clients, rather than reactive. One of the most popular alerts is on that monitors for hard drive errors.
- Schedule updates – For computers that run on a Windows operating system, you can easily view and manage new software with Windows Updates. Whether you’re managing end points for a customers or support internal employees, you’ll be notified when an update is available and push that update to the end points in need.
If you haven’t already customized your Central dashboard and account, get started today with these tips and check out the LogMeIn Central knowledge base for more details.
Au Bon Pain, a fast service restaurant chain, has over 700 POS terminals located across the world and previously had bandwidth problems that interrupted service in their cafes, therefore impacting customer service and company revenue. As a result, Au Bon Pain needed a reliable solution to support their hundreds of end points and keep the business up and running. Enter LogMeIn Central.
“It’s pretty simple: when a café’s point-of-sales system isn’t up, the café’s down. By keeping our POS up and running, Central is helping us make money. And because it’s making us more nimble, we’re saving money because our technicians are more efficient and productive.”
— Chris Incorvati, Director of Café Technology, Au Bon Pain
The Customer Success Story for Au Bon Pain is coming soon! In the meantime, check out our Q&A with E la Carte for more tips and best practices on managing remote devices in the restaurant industry.
To follow-up our popular launch of Ad Hoc Support for LogMeIn Central, we hosted a webinar last week to give our users a demo of the new feature and answer your most pressing questions. If you missed out, you can watch the full recording here (just register to watch)!
We had a packed session with tons of questions and we wanted to thank everyone who took time out of their busy day to listen in and watch the demo. As a recap for those who couldn’t attend, we’ve pulled together the most popular questions that came up throughout the webinar.
Here are the top 3 questions with answers from our product team:
Do I already have access to Ad Hoc Support and what does it cost?
Yes! You currently have access to Ad Hoc Support, and it’s available for all levels of Central – Basic, Plus & Premier – as part of your subscription! Once you log into your Central account, click Ad Hoc Support in the left-hand menu to start the process.
Ad Hoc Support requires a software download. Does the end user that I’m supporting need admin rights on their machine?
Yes, the end user must have admin rights on the computer they’re using in order to install the Ad Hoc Support software. It’s a very quick download – takes just a minute or two – but requires admin rights to do so.
Is there a limit to how many Ad Hoc Support sessions I can run?
You can run one session at a time. There is no limit on the amount of ad hoc support sessions that can be run, but only one session can be active at a time. To start a NEW ad hoc support session, the previous session must be cancelled.
Stay tuned for a complete review of all questions we received during the webinar, and of course, if you have 10 minutes, watch the full demo of Ad Hoc Support found here!
Whether you’re an MSP managing a multitude of computers or an IT professional managing just one or two, the use and management of alerts in LogMeIn Central can be a life saver.
With Central Premier, there are many alerts that are available to you within your account. The Central alerts notify you of specific events or problems that occur on one or multiple LogMeIn Windows hosts. These alerts give you a quick and easy way to monitor any number of hosts, whether you’re managing them for your own business or maintaining support for a customer.
Here are a few to highlight:
Folder Size: Use this alert to monitor the total size of a particular folder on a computer or across a group of computers. The alert is triggered when the folder size exceeds the maximum size.
Application: Use the Application alert to monitor the activity of a particular program on a computer or across a group of computers. An alert is triggered when an application starts, stops, or crashes.
System Inventory: Use the System Inventory alert to monitor changes to Windows profiles, Local Users, and settings on a computer or across a group of computers. An alert is triggered when the selected system component is added or removed, as defined.
Event: Use the Event alert to monitor event code activity on a computer or across a group of computers. This rule will alert when an event log entry that matches the specified criteria is written to one of the standard Windows event logs.
Memory Usage: Use the Memory Usage alert to monitor computer memory utilization on a computer or across a group of computers. An alert is triggered when the usage threshold is breached and held for the specified duration.
To activate these alerts, create an Alert Package and then assign the package to your computers or groups of computers to start proactive support of all machines in your Central account today.
Learn more about Central Alerts in our Knowledge Base.
Webinars are a great way to learn and share information. We don’t just host them simply to announce new features—our goal is to bring valuable knowledge and share new information with you. This week we’ll be covering Ad Hoc Support in-depth, with a chance for live Q&A with LogMeIn’s very own experts.
Here’s why you should join us on Thursday October 22nd at 2PM EST:
Learn how to gain flexibility within your IT operation
Over half of today’s businesses believe that mobility is critical to the productivity and efficiency of employees1. But with an increasingly mobile and remote workforce, keeping IT support costs low and troubleshooting end-user issues has become more complex. Whether you’re an IT operation of one or have a team of technicians, the ability to provide instant support to any end-user without pre-installing software will increase flexibility to do more with less time.
Pick up new strategies to improve end-user support
Many SMBs rely on a blend of full- and part-time employees to meet the needs of their businesses. This can cause a strain on IT in terms of providing support with existing tools for individuals that are temporary or part-time. So, whether your CEO breaks their laptop while they’re on the road, or the intern needs support, Central can provide the toolkit to support your entire staff.
Participate in a Live Q&A with LogMeIn experts
Our very own LogMeIn experts not only understand the pain points of providing IT support, they know LogMeIn Central inside and out. Each of our experts has solid understanding of systems architecture, security and technical requirements needed to provide top-flight IT support. This week is your chance to chat with them in our live Q&A portion of our webinar.
Click here if you haven’t registered! Even if you can’t make it, register and we’ll send you a copy of the webinar afterwards. It’s that easy.
See you Thursday!
Solving end-user problems quickly is vital to providing top-flight IT support. With LogMeIn, IT admins have a fast and reliable way to troubleshoot issues, but what if your end-user doesn’t currently have LogMeIn software installed on their machine? Enter Ad Hoc Support.
On October 22nd at 2PM EST, we’ll be covering this new feature in-depth, with a chance for live Q&A with LogMeIn’s very own experts. At Ad Hoc Support: Taking IT Support to the Next Level, we will cover:
- A demo of how to remote support machines outside your day-to-day list
- Tips and tricks to make the most of Ad Hoc Support
- Customer use cases and live Q&A
Many Central customers are already taking advantage of this great feature, available in every LogMeIn Central subscription.
“Ad Hoc Support has been a lifesaver for the Chicago Symphony Orchestra, only 50% of the staff is full-time, so we have the ability to support temps or interns that are not necessarily users we consistently support” – Daniel Spees, Director of Information Services, Chicago Symphony Orchestra
You can register for the webinar here. If you’re not able to join us on October 22nd at 2PM EST a recording will be available shortly after the event for those registered.