QUIZ: What type of IT guy are you?

Every office has their stereotypes – we’re all a Jim, Pam or Dwight in one way or another. When it comes to IT teams, you have proactive team members looking to stay ahead of issues like offline computers or outdated software, and you have the more reactive ones that handle help desk requests as they come in. Whichever category you fall into, your personality and work style contribute to the ecosystem of your team and enable productivity that keep the rest of your company running smoothly.

IT automation and management software like LogMeIn Central help keep all of your IT team members on the same page, whether they’re proactive go-getter, or the more laid back reactive type.  Central gives your team a single-view of all computers in your network with status updates on connectivity, anti-virus, hardware, CPU, memory, and much more. Beyond that you can push Windows updates, deploy scripts, and run installers on your machines – all without interrupting the end user.

Of course, not every team operates the same way – even if you’re using a tool like Central. Take our quick quiz to find out what type of IT support you tend to offer and how your skills contribute to the larger team.LogMeIn_IT_Personas Quiz_Final_HighRes

         

The one app you need for better IT management

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And it’s not in the app store. Central is the remote access tool built to give IT and end users access anytime, anywhere. With the LogMeIn Central desktop app, one click is all you need to connect to your remote device. You don’t need to even deal with your browser. Plus the desktop app offers additional features for the best experience LogMeIn has to offer, including:

Greater security: Automatically login to your devices with locally stored and encrypted passwords to ensure access to a computer doesn’t mean access to all data and machines in your Central account.

No delays: Connect in an instant without the hassle of browser updates and plug-ins. You never know when your browser will push an update, and if you don’t have admin rights to your machine, it’s even more of a hassle to get it updated. With the desktop app, simply connect to LogMeIn with one click.

Quick access: Avoid the hassle of memorizing multiple passwords with automatic login on the desktop app. Even better, you can setup two-factor authentication for your accounts to ensure your company data is secure, no matter when or where your employees access it.

Don’t miss out any longer! Download the Desktop App, available for Windows and Mac, today for a seamless remote control experience that makes your day-to-day that much easier.

 

 

         

Webinar Recap: Your Top Anti-Virus Management Questions Answered

A few weeks ago we launched the Anti-Virus Command Center for Central Premier, and last week we hosted a webinar to give our users a demo of the feature and talk about the many ways to use this new page. If we missed you last week, no worries, you can watch the full recording here (just reganti virus webinarister to watch)!

We had a full session last week with customers who not only asked questions but provided valuable feedback on anti-virus management. Thanks to those who attended and contributed, always appreciated!

As a recap for those who couldn’t attend, we’ve pulled together the most popular questions that came up throughout the webinar. Here are the top 3 questions with answers from our product team:

1.Which anti-virus software does LogMeIn Central support?

The new anti-virus page now fully supports an additional 100 AV software vendors. Check out the complete list of supported anti-virus software to see if Central covers your computers.

2. Does anti-virus work on Mac computers?

Yes, Central’s anti-virus capabilities support anti-virus software on both Macs and PCs. However, only Mac computers that have LogMeIn host version 4.1.0.5673 or higher will show up on the anti-virus page. You can check your host version and update to the latest version from the LogMeIn Control Panel.

3. Can I sort or search for computers by threat level or issue?

Yes, you can sort computers by clicking on column headers, or by searching for keywords to find computers with similar status or needs. For example, you can search for “not installed” to see a list of all computers without anti-virus installed.

We received many questions during the webinar and the complete list of answers can be found here, but if you’d like to see a demo of the new anti-virus feature, watch the 20-minute webinar when you have a few minutes!

 

         

[Webinar] Stay in Control with Central’s Anti-Virus Command Center

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Webinars aren’t just a great way to see a new feature in action, but they’re the perfect place to bring users like yourself together to share questions and thoughts on the products you use everyday. This week, we’re hosting a webinar on the new Anti-Virus Command Center in Central Premier, including a Q&A with LogMeIn’s product and sales engineer teams.

We know anti-virus management is challenging for every IT organization. Whether it’s keeping all computers on updated versions of anti-virus software, handling one-off requests to troubleshoot attacks, or running scans, you’re likely spending a great deal of time managing AV for your company or clients.

The new Anti-Virus Command Central makes managing these tasks a lot easier and a lot quicker. You have one centralized dashboard where you can see, manage, and update anti-virus software on all of your managed computers, which makes you more efficient and gives you the time you need to handle more critical requests. Join us for the webinar to learn more:

Stay in Control with the Anti-Virus Command Center
Wednesday, February 17th
2pm EST

Click here to register – we look forward to seeing you there! If you can’t make it, you can still register, and we’ll send you an on-demand version of the webinar at the end of the week.

See you tomorrow!

         

5 reasons to love two-factor authentication

Woman waiting at the airport and texting on her phone

In the spirit of Valentine’s Day, we got to thinking about what we love most about the LogMeIn products, and what stuck out most is two-factor authentication. Last year, we launched our two-factor authenticator app along with a few other security features, and not only have we receives tons of great feedback from users like you, but we love using it as well. It may be a little corny, but here are five reasons we love two-factor authentication:

  1. Two is better than one: Every account with two-factor authentication requires an additional wall before being granted access so that means not only do you have to enter your password, but you also need to enter a code received via text or a push notification from an app on your phone. This means while someone might have your password, if they don’t have your phone, they won’t be able to access your account.
  2. You can be the enforcer: Especially when employees access company-related content and data on their personal phones, you want to ensure those employees take the appropriate steps to protect what they’re accessing. Authenticator apps give companies the ability to require 2FA on specific accounts so you’re in charge of what’s being protected – even on personal devices.
  3. Leave your (data) worries behind: Two-factor authentication gives you peace of mind when it comes to the security of your company data. Many security standards, including PCI DSS and HIPAA require it because they know it secures accounts in a way that can’t be done otherwise.
  4. Set it and forget it: You just have to setup your two-factor authentication method once and it only take a few minutes. The process is simple and once completed, accounts are protected for all future log-ins
  5. LMI Authentication App: There’s a lot of authenticator apps out but we created one for our users and we love it. As soon as you enter your LogMeIn ID on your account, the LogMeIn Authenticator App sends you a push notification prompting you to accept the invitation to access your account and you’re in within a few seconds!

We said it. We love 2FA, and hopefully you do too. If you haven’t tried it yet, download the LogMeIn Authentication App (iOS, Android) to give it a try and then visit your Login Policy page in your LogMeIn account to require employees use 2FA as well.

         

An easier, more efficient way to manage anti-virus updates is here!

Gone are the hours spent updating anti-virus software on all of your machines one-by-one. With the new Anti-Virus Command Center in Central Premier, you get time back in your day with a dedicated page that provides a single view of the status of anti-virus software.

The LogMeIn Central team is excited to introduce the new Anti-Virus page for Central Premier. From this page, you can easily identify and manage threats for all computers in your account, and stay ahead of potential issues with the ability to perform mass actions including:

  • Run full virus scans
  • Update Virus Definitions
  • Enable Real-Time protection

Check out the new AV Command Center in action:

In addition, Central Premier now fully supports over 100 new anti-virus software vendors and incorporates their updates more frequently so your computers are always up-to-date and secure. (Note: new vendor support will be live February 17th.)

All computers in your account are already added to the new page. Simply log in and click on ‘Anti-Virus’ in the left-hand navigation to check the AV status of your computers and start taking proactive actions right away.

Want to see a demo of the new Anti-Virus Command Center? Join us for a webinar on February 17th at 2PM EST. We’ll be doing an in-depth look at the feature, including a demo by LogMeIn’s Product Manager, Gus Shlimbaum and a live Q&A with questions from the audience. Register today!

         

Reporting for IT Management Made Easy

Student's finger on trackpad of computer.

As an IT administrator, you likely field questions, complaints and requests from management, vendors, and of course, executives – sometimes all at once. With a few simple reporting tools you can be the IT hero and do your job effectively while proactively addressing outside these requests. Here are a few best practices when it comes to IT reporting:

Cut out information silos

Set up automated graphic reports on inventory, performance and user reporting all in one place to get high level operational information to stakeholders in an instant.

Troubleshoot on the fly

Dig in to computer activity, network performance and connectivity reports to diagnose and solve problems quickly to minimize downtime.

Show your value

Often IT is only talked about when something (bad) happens. Show business leaders that you’re more than just a repair team. Use Central reports to forecast IT needs, educate users on resource usage and maybe even save some money while you’re at it.

Visit our Knowledge Base to walk through additional best practices and login to set up and automate reports for you and your team.

 

         

AU BON PAIN KEEPS CAFES UP & RUNNING WITH CENTRAL

From its headquarters in Boston, bakery-café chain Au Bon Pain keeps tabs on the point-of-sales (POS) equipment and back-of-house servers that keep business humming in their hundreds of locations throughout the chain. Keeping their POS systems in good running order is essential to Au Bon Pain’s success because downtime can easily translate into long lines and lost revenue.

To manage the 700+ terminals and 160 back-of-house servers running throughout its operations, Au Bon Pain chose LogMeIn Central. Central allows businesses to remotely monitor and manage computers, and automate routine tasks and take care of other IT processes without interrupting end users.

Today, employees across all functions of Au Bon Pain regularly use Central and it has transformed their business. Now employees in the global headquarters and across the world can manage and maintain terminals and in-house services from wherever they’re located.

To learn more about Au Bon Pain’s implementation of Central and the results they’re seeing, read the complete Au Bon Pain eBook here.

ABP eBook

         

Take the task out of multi-task with One2Many

What type of proactive support are you able to provide to your remote machines right now? If the answer is none or I don’t know, then you need to explore automated task management. For Central Premier users, One2Many’s automated task management helps IT admins prevent problems before they even start.

With LogMeIn’s One2Many, you can install software, distribute files, run scripts and remote commands across multiple computers simultaneously. What does that mean for you? You’re able to easily setup and monitor automation, machine maintenance and task delivery for a streamlined process. Not only does this save you time in the long run but it means your IT support is no longer just reactive, but also proactive.

Let’s walk through the setup of a sample task. Your goal is to distribute a new virus scan software to the sales team’s Windows hosts. You want this to happen on December 21 at 23:00. Here’s what you need to do:

  • First, create a task called “Install Virus Scan Software” and include the relevant .msi file as a resource.
  • Next, create a plan called “Sales PCs Dec21 23:00” that includes all computers in the group “Sales PCs” and schedules the task to run on December 21 at 23:00.
  • When creating the plan, ensure that the task “Install Virus Scan Software” is assigned to the plan. Otherwise the plan won’t know what to do.

It’s as easy as that. Central Premier users, start exploring One2Many today, and for new users, start a free trial of Central today to try Premier’s features free for 14 days.

         

Three IT reports you should be running

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As the IT administrator at your company, you’re responsible for much more than just keeping computers online, supported, and updated with the latest software. Most likely you also need to report up the chain on IT operations, hardware and software usage, needs and challenges, and more. This can be a challenging piece of your role, but it doesn’t have to be.

With advanced reporting and analytic tools, you have a wealth of data at your fingertips that you can use to analyze accounts and create customized reports. LogMeIn Central’s inventory of data gives you the flexibility to create and run reports based on whatever your needs might be, whether it’s software usage, user activity, or CPU usage.

We asked power users of Central which reports they rely on most, and the top 3 reports they pull on a regular basis are:

  1. Inventory reporting: Many IT administrators need to keep track of the software licenses in use by employees and manage the purchase of new licenses. With Central, you can create a report for a specific software, such as Adobe Acrobat or Microsoft Word, to know how many licenses are in use on computers in your network.
  1. User reporting: Keep track of all users in your network with a report that tracks who logged in, when they logged in, and from which IP address. You’re also able to easily see the permissions that each user has with individual hosts.
  1. Performance reporting: If you need to understand which computers in your network are at the top of their capacity, create reports that track CPU usage, memory, disk space, and more. This will identify the machines that are consistently operating at their maximum and indicate to you those that might need to be updated or replaced in the near future.

With these reporting tools, keeping your IT organization in control of all users and computers in your network, regardless of how many end points you manage, doesn’t have to be a burden. As a Central Premier user, you can get started with reports right away. To learn more about the types of reports you can run, check out the Getting Started Guide.