Plans to Retire Cubby

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Today, we began notifying Cubby users and customers of the decision to retire Cubby, our file sync & share offering. Since its debut in 2013, Cubby has provided a unique file sharing experience for millions of individuals and businesses and this difficult decision was made after much deliberation and consideration.

LogMeIn’s long-term investment strategy is focused on three key technology markets — Collaboration, Identity & Access Management, and Customer Support & Engagement – and we are aligning our product development efforts accordingly to best serve our customers rapidly evolving needs. With such focus comes tough decisions around the future of products that don’t fully align with our strategy, and after careful consideration and evaluation, we have reached the difficult, but none-the-less important, decision to discontinue Cubby.

Our users are our top priority and chief concern with this change, and we are taking steps we believe will help existing Cubby users safely and securely migrate to alternative cloud-based offerings, whether to LogMeIn or other trusted companies.

Cubby Free users will be given until November 16th to migrate away from Cubby, and can choose to move to another free service – LogMeIn is recommending Dropbox and OneDrive – or a paid service, including LogMeIn Pro. Cubby Pro and Enterprise customers will continue to have full access to Cubby, both their files and full product functionality, through their account’s expiration date plus an additional 30 days to allow more time to evaluate options and complete the migration of their files.

Here is a quick tutorial on how to move your files out of Cubby and into another service like Dropbox.

We understand that with any change comes questions and potentially concerns.  Here are a few FAQs to explain what we anticipate will be the most common questions for our users:

  • How are you notifying customers?

All Cubby users are being notified of this decision by email and in-product notifications. Our users are our top priority and chief concern with this change, and we are taking steps we believe will help existing Cubby users to safely and securely migrate to other cloud offerings, whether from LogMeIn or from other trusted companies.

  • Will you offer cloud storage and file sharing capabilities in any of your other products?

LogMeIn will continue to offer cloud storage and file sharing capabilities as key features in our other products – for example both LogMeIn Pro and join.me both offer these features – but we will no longer package them as a separate product.

  • How long will Cubby users have access to their files?

Cubby Free users will be given until November 16th to migrate away from Cubby, and can choose to move to a free service – LogMeIn is recommending Dropbox and OneDrive – or a paid service, including LogMeIn Pro.

Cubby Pro and Enterprise users will have full access to Cubby – both their files and full product functionality – through their account’s expiration date plus an additional 30 days to allow more time to evaluate options and complete the migration of their files.

For more information pertaining to your Cubby Basic, Pro or Enterprise account, please read our detailed FAQs here:

         

Why CAPTCHA (and how do you turn it off)?

Your security is our first and foremost interest. Your experience is an incredibly close second. So we want to protect you in the most friction-less way possible. To that end, we’ve just started using a CAPTCHA check when you login to join.me, LogMeIn Pro, LogMeIn Central and/or Cubby. But we understand it does add an extra step that some users may not want. So here’s a quick take on why CAPTCHA is a good thing when it comes to protecting your account…and how you can turn it off if desired.

Why CAPTCHA:

Simply put, CAPTCHA stops most brute force attacks. That is, it stops bad guys who are trying to run hundreds, thousands or millions of login attempts against popular online services to gain access to individual user accounts. You’ve likely heard the recent stories, but if you haven’t, millions of social media accounts are reportedly on sale. Worse is there is lots of evidence that hackers are counting on users’ reusing these across other services.  CAPTCHA largely protects against such attempts.

How to turn it off:

CAPTCHA should help as an extra layer of protection against password reuse, in that it protects against automated, big scale attacks that rely on such reuse. Even better is changing your password. So if you want to shut off CAPTCHA, all we ask is that you reset your join.me, LogMeIn or Cubby password. Here’s how you can do that.

         

Educate your employees during Internet Safety Month

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In honor of Internet Safety Month, we’re offering up some of our best tips that help small businesses keep their employees and company information safe from fraud and hackers.

Your company is only as strong as your least-informed, most insecure employee; nearly 30% of companies say employee apathy is a big threat to their company’s security. It’s worth the time and investment in educating your employees, reinforcing the risks of weak security habits and instilling good habits, which is the focus of this week’s Internet safety tip.

Tip #2: Establish device management policies: It’s clear that how we get work done every day has changed dramatically in the last 10 years. It’s becoming much more uncommon to find desktop computers and the prevalence of laptops, tablets, and smartphones in the workplace has risen dramatically. With these devices, employees are able to work out of the office far more frequently. But that means IT teams need to be even more diligent with device management and BYOD policies, including encryption, firewalls, VPN requirements, and more.

However that’s only one side of the problem. Be sure to instill good practices with your employees. Encourage them to lock their computers before walking away from them or keep them securely stored somewhere while traveling, especially while traveling in places like airports or hotels. Also be sure employees understand not to connect outside devices – like external hard drives – to their work computers because of the risk of what those devices might bring to the computer.

Check out Tip #1 on safe browsing practices and stay tuned next week for another tip!

         

Customer Spotlight: Tom Hayden, Store Systems Manager at Cosi Restaurants

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A few weeks ago, we had the opportunity to speak with a few of our local Central customers at our Boston office, and one of those customers was Tom from Cosi, a nationwide fast-casual restaurant group – he’s been using Central for many years now at multiple companies and currently keeps all of Cosi’s POS terminals online with LogMeIn.

Here is a snippet of our conversation with Tom about how he uses Central in his day-to-day:

Let’s start off with what your role is and how you use Central.
I manage all of our POS systems at Cosi based here in Boston, and I use LogMeIn to manage all POS machines in every corporate and franchisee location across the country. We have over 500 terminals. I have to meet PCI compliance and LogMeIn is basically one of the only secure ways out there right now, especially with SSLs. Other than that it’s a VPN connection.

How did you first learn about Central?
Previously I worked for Elephant & Castle and while I was there, I implemented Central. Everywhere I go, LogMeIn follows. It’s a great product and easy to use. At Elephant & Castle they were using PC Anywhere and we had to connect to the network with a VPN, and I really don’t like that approach. It’s archaic and slow. So I rolled out LogMeIn to all of our machines. It was a no-brainer.

On a daily basis, what do you turn to Central for?
We use Central for anti-virus management to meet our PCI compliance requirements, as well as two-factor authentication. And I look at the reporting in Central to see if any threats have come in. In addition to that we use Central for installing new software and running scripts remotely.

We use an outsourced helpdesk to manage our help desk tickets and they all connect through Central. With that setup, we’re always actively creating new accounts and moving accounts out as end users get hired with the helpdesk vendor.

What keeps you using Central?
It’s simple. If the POS isn’t up, we don’t make money. With LogMeIn, I have an alert that goes out when a POS terminal is offline for 15 minutes. When it’s down for 15 minutes, there’s a problem. I get the alert and call the store, usually before they even know it’s down.

 

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4 Tips for SMBs During Internet Safety Month

Happy June and Happy Internet Safety Month! In a world where one in five IT professionals has experienced a malicious attack on their systems or accounts in the past year, Internet safety and security are more top of mind than ever.

As a small business, you need to be smart about how you protect your most valuable data and information, and we’re here to give you to the tools and resources to protect your organization. It’s important to understand possible threats, identify your organization’s security weaknesses, and establish processes to address internet and device safety, and protect the organization from risks.

Over the next four Fridays in June, we will offer up a new tip for SMBs on how to handle internet safety in their company.

Tip #1: Create Internet Browsing Awareness: Whether it’s while perusing websites or checking email, employees need to be aware of suspicious activity and links. As a company, establish internet browsing guidelines. For example, do you block all social media? Video streaming? Music streaming? Also what categories of sites do you block due to inappropriate content or potentially suspicious activity? Put these rules and regulations into a document that you share with employees on their first day of work and post it where it can be found at any time.

Email fraud and phishing is another very serious threat, mostly because of how common it is. According to recent research we conducted, phishing is a top 3 concern among IT teams (behind malware and hacking).  Prepare employees to look for potential phishing attempts that are designed to steal personal and valuable information. Safeguard your company by understanding the key signs of a fraudulent email and communicating them to employees. Have employees ask the 5 questions below if they suspect a phishing attempt. If they can answer ‘yes’ to one or more, the email might be suspicious.

Stay tuned next week for Tip #2 in support of Internet Safety Month!

 

         

NEW: Collaborate with your team on shared documents

How many times a week – or even a day – do you send files back and forth for review and editing? Given that most of us live in Word, Excel or PowerPoint, the answer is probably a lot. With new user-level access controls for file storage in LogMeIn Pro, you never have to send another file via email ever again.

With LogMeIn Pro, you can now share folders with individuals or teams, and collaborate by viewing and editing the contents of that folder. Whether you have a client presentation that requires input from product, marketing, and sales, or you want a central location for all team documents, file storage in Pro gives you the access and collaboration tools you need.

Simply hover over the folder you’d like to share and click “Share folder.” On the next screen, you can add the email address of the users – with no limit on how many users – you want to share with, or choose to generate a public link. The best part? The users you’re sharing with don’t have to be connected with your Pro account in order to access the file. You can share with anyone – vendors, clients, colleagues, whoever!

Log in to get started or watch the video below about file storage in Pro.

         

Mac remote control & support just got better

As an internal IT team or service provider for customers, it’s likely that you’re supporting at least a few Mac computers. You might even be on a Mac yourself. With LogMeIn Central’s latest product update, it’s now even easier to manage and support those Mac end points.

Whether your network includes many or a few Mac computers, Central offers you an improved remote control experience and additional insights into those computers that allow you to provide more comprehensive remote support.

New and improved features for Macs allow you to:

  • Setup and manage alerts for connectivity, CPU usage, disk storage, and more on Mac host computers
  • Enable Wake on LAN from the Mac desktop client to switch on computers that are in sleep mode
  • Pull inventory information about Mac computers in your network, including hardware, software, and operating system details on installed Macs
  • Remotely access Mac computers in a more seamless, HD experience, especially when viewing streaming video
  • Easily switch between a host computer’s two monitors during a remote session – Coming Soon

Log in now to try out these updates!

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5 Productivity Tools Your SMB Should Be Using

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In honor of Small Business Week where a popular topic is productivity, we did a quick survey around the LogMeIn office of sites and apps we use every day that keep us productive. The results were pretty widespread, but a few names came up over and over, so we’re giving our favorites a shout out. Here are the top 5 productivity tools we love here at LogMeIn and we think you should too:

Evernote – I’m hard pressed to go into a meeting where a colleague doesn’t open up Evernote to take notes and keep track of to do’s. Whether you use it in its most simplest form to take notes, or you take a more complex route and integrate with Google, Salesforce, Sunrise, or one of their other partners, Evernote helps us remembers things when our brains don’t. Who doesn’t love that?

Nexonia – If you travel a lot for work, you know how painful it is to do expense reports after the fact. Painful. With Nexonia’s mobile app, you can fill out your expense report on the go. Picture this – order dinner at the bar, sign the check, take a photo, upload it to Nexonia. Boom, no receipt needed. The trick? Your company has to be a paid user of Nexonia in order for you to take full advantage of the app and its amazing time-saving features

LogMeIn Pro – We know we’re tooting our own horn here, but Pro recently amped up its productivity game. Not only can you quickly remote into your computer from your phone or tablet (or web browser), but now you can store all of your files – photos, presentations, finances, whatever – for anytime, anywhere access. Not just a few files, but 1TB worth of files. Plus, you can share your files in Pro with anyone – a summary report with your client, a presentation with a vendor, even school photos of your kids with Great Aunt Mary.

Trello – We all know and love Trello but a recent story from a co-worker took that love to a new level. He loved this project management tool so much that he now uses it for his personal life. We’re talking, it’s Saturday morning, time to check the Trello board, check that box productivity. Enough said.

Rising Star: LastPass – Again with the horn, we get it. But really, have you tried LastPass? Here’s the gist: create your account and a Master Password (make it tricky, but something you can remember), and then add a few logins to your LastPass account. From there, you just need to know your Master Password to access those logins – and it works with a browser extension or mobile app so you’re not tied to a specific device. In a nutshell, it means you’ll never have to reset a password again. Talk about productive!

That’s the scoop on what we’re using here at LogMeIn. Give these productivity tools a try at your office and see how much time you can save in a day!

         

Stop Spending Your Day Running from Computer to Computer

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Are you tired of running all over the office or warehouse to support computers and end points? Or sick of logging in after hours to push software updates when employees aren’t using their machines? You can say goodbye to the extra steps (though our activity trackers love them) and late night updates with Background Access, available with Central Plus and Premier.

With Background Access, you can run processes, push software, access the computer’s dashboard, monitor services, and more – all without having someone on the other end. This means you’re more productive during the regular workday, and spend less time waiting for others so you can get your job done.
From the Central dashboard where you can see all computers in your network, click on Computer Management and then select the type of action you want to work on, such as run a new process, update drivers, reboot, and more. If the end user is at their machine, they won’t experience any lag time while you work.
So next time you’re climbing the stairs to another floor for the umpteenth time that day or staying up late to transfer new software to employee computers, take a few minutes to check out LogMeIn Central. Visit LogMeIn.com to learn more and start a free trial of Central today.

         

Don’t be the fool. WFH tomorrow.

You know they’re coming. The office pranks, the creative marketing emails, the stunts meant to shock and surprise. Tomorrow is April Fools’ Day, and while it happens every year, there’s always one person or brand that manages to fool us every time. This year, don’t let April Fools’ Day get the best of you. Work from home where the only pranks you encounter will be the ones you read about on Twitter.

Knowing that 80% of people have worked remotely in the past six months, it’s likely you won’t be the only one who opted to avoid the pranksters and spend the day working from home. Not sure if WFH is right for you? Plot your way through our infographic below to find out if you have everything you need at home to get work done and be productive at home.

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