5 reasons to love two-factor authentication

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In the spirit of Valentine’s Day, we got to thinking about what we love most about the LogMeIn products, and what stuck out most is two-factor authentication. Last year, we launched our two-factor authenticator app along with a few other security features, and not only have we receives tons of great feedback from users like you, but we love using it as well. It may be a little corny, but here are five reasons we love two-factor authentication:

  1. Two is better than one: Every account with two-factor authentication requires an additional wall before being granted access so that means not only do you have to enter your password, but you also need to enter a code received via text or a push notification from an app on your phone. This means while someone might have your password, if they don’t have your phone, they won’t be able to access your account.
  2. You can be the enforcer: Especially when employees access company-related content and data on their personal phones, you want to ensure those employees take the appropriate steps to protect what they’re accessing. Authenticator apps give companies the ability to require 2FA on specific accounts so you’re in charge of what’s being protected – even on personal devices.
  3. Leave your (data) worries behind: Two-factor authentication gives you peace of mind when it comes to the security of your company data. Many security standards, including PCI DSS and HIPAA require it because they know it secures accounts in a way that can’t be done otherwise.
  4. Set it and forget it: You just have to setup your two-factor authentication method once and it only take a few minutes. The process is simple and once completed, accounts are protected for all future log-ins
  5. LMI Authentication App: There’s a lot of authenticator apps out but we created one for our users and we love it. As soon as you enter your LogMeIn ID on your account, the LogMeIn Authenticator App sends you a push notification prompting you to accept the invitation to access your account and you’re in within a few seconds!

We said it. We love 2FA, and hopefully you do too. If you haven’t tried it yet, download the LogMeIn Authentication App (iOS, Android) to give it a try and then visit your Login Policy page in your LogMeIn account to require employees use 2FA as well.

         

An easier, more efficient way to manage anti-virus updates is here!

Gone are the hours spent updating anti-virus software on all of your machines one-by-one. With the new Anti-Virus Command Center in Central Premier, you get time back in your day with a dedicated page that provides a single view of the status of anti-virus software.

The LogMeIn Central team is excited to introduce the new Anti-Virus page for Central Premier. From this page, you can easily identify and manage threats for all computers in your account, and stay ahead of potential issues with the ability to perform mass actions including:

  • Run full virus scans
  • Update Virus Definitions
  • Enable Real-Time protection

Check out the new AV Command Center in action:

In addition, Central Premier now fully supports over 100 new anti-virus software vendors and incorporates their updates more frequently so your computers are always up-to-date and secure. (Note: new vendor support will be live February 17th.)

All computers in your account are already added to the new page. Simply log in and click on ‘Anti-Virus’ in the left-hand navigation to check the AV status of your computers and start taking proactive actions right away.

Want to see a demo of the new Anti-Virus Command Center? Join us for a webinar on February 17th at 2PM EST. We’ll be doing an in-depth look at the feature, including a demo by LogMeIn’s Product Manager, Gus Shlimbaum and a live Q&A with questions from the audience. Register today!

         

Reporting for IT Management Made Easy

Student's finger on trackpad of computer.

As an IT administrator, you likely field questions, complaints and requests from management, vendors, and of course, executives – sometimes all at once. With a few simple reporting tools you can be the IT hero and do your job effectively while proactively addressing outside these requests. Here are a few best practices when it comes to IT reporting:

Cut out information silos

Set up automated graphic reports on inventory, performance and user reporting all in one place to get high level operational information to stakeholders in an instant.

Troubleshoot on the fly

Dig in to computer activity, network performance and connectivity reports to diagnose and solve problems quickly to minimize downtime.

Show your value

Often IT is only talked about when something (bad) happens. Show business leaders that you’re more than just a repair team. Use Central reports to forecast IT needs, educate users on resource usage and maybe even save some money while you’re at it.

Visit our Knowledge Base to walk through additional best practices and login to set up and automate reports for you and your team.

 

         

Improve your customer service with LogMeIn Pro

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The benefits of LogMeIn Pro extend beyond the flexibility to access your computer and files. As a small business owner, Pro allows you and your employees to offer even better customer service than you already do.

Whether you’re remoting into a customer’s computer to provide support or giving employees access to on-premises software that enables them to serve customers better, Pro improves the experience you’re able to offer to customers.

Take Tremendous Maids for example. Tremendous Maids is a residential and commercial cleaning company in the Boston area. Co-founder and CEO Victoria Amador brought Pro to her business to increase employee flexibility to schedule cleaning appointments from anywhere. Employees don’t have to be in the office to schedule and access the calendar, but rather, they can remote into the software from anywhere — whether they’re at home or already at an appointment.

This flexibility allows Tremendous Maids to provide superior customer service and allows Victoria to maximize growth of her business.

“LogMeIn has been a lifesaver for us. Our scheduling software is on-premises only and with LogMeIn Pro, we can access the system remotely. This provides flexibility for us as a business and allows us to provide superior service to our residential and commercial clients.” – Victoria Amador

         

Customize your Remote Session with Pro

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Get the most out of each one of your sessions by using the remote control toolbar and customizing features that make each session just right for you. From the remote control toolbar you are able to access features and adjust settings such as:

  • Magnify: This is perfect for small text or simply a screen with a low resolution. Just click magnify in the toolbar and a pointer will appear. Drag the pointer to the area you want to magnify and you’ll see it at 100% of its original size.
  • Color Quality: Select a lower setting to optimize the amount of information transferred during remote control, or select a higher setting to improve the quality of the image.
  • Resolution: Improve the clarity of your sessions by adjusting the resolution.
  • Screen Blanking: Make sure the screen of your work computer is blank during a remote session so those in the office can’t see what you’re doing.
  • Chat: When in a remote session, you can initiate a chat conversation with the user whose computer you’re remoting into it. You can start the chat right from your toolbar and end it at any time.

During your next remote session, explore these features and settings to customize the experience to meet the needs of you and the user or client that you’re supporting.

         

AU BON PAIN KEEPS CAFES UP & RUNNING WITH CENTRAL

From its headquarters in Boston, bakery-café chain Au Bon Pain keeps tabs on the point-of-sales (POS) equipment and back-of-house servers that keep business humming in their hundreds of locations throughout the chain. Keeping their POS systems in good running order is essential to Au Bon Pain’s success because downtime can easily translate into long lines and lost revenue.

To manage the 700+ terminals and 160 back-of-house servers running throughout its operations, Au Bon Pain chose LogMeIn Central. Central allows businesses to remotely monitor and manage computers, and automate routine tasks and take care of other IT processes without interrupting end users.

Today, employees across all functions of Au Bon Pain regularly use Central and it has transformed their business. Now employees in the global headquarters and across the world can manage and maintain terminals and in-house services from wherever they’re located.

To learn more about Au Bon Pain’s implementation of Central and the results they’re seeing, read the complete Au Bon Pain eBook here.

ABP eBook

         

Take the task out of multi-task with One2Many

What type of proactive support are you able to provide to your remote machines right now? If the answer is none or I don’t know, then you need to explore automated task management. For Central Premier users, One2Many’s automated task management helps IT admins prevent problems before they even start.

With LogMeIn’s One2Many, you can install software, distribute files, run scripts and remote commands across multiple computers simultaneously. What does that mean for you? You’re able to easily setup and monitor automation, machine maintenance and task delivery for a streamlined process. Not only does this save you time in the long run but it means your IT support is no longer just reactive, but also proactive.

Let’s walk through the setup of a sample task. Your goal is to distribute a new virus scan software to the sales team’s Windows hosts. You want this to happen on December 21 at 23:00. Here’s what you need to do:

  • First, create a task called “Install Virus Scan Software” and include the relevant .msi file as a resource.
  • Next, create a plan called “Sales PCs Dec21 23:00” that includes all computers in the group “Sales PCs” and schedules the task to run on December 21 at 23:00.
  • When creating the plan, ensure that the task “Install Virus Scan Software” is assigned to the plan. Otherwise the plan won’t know what to do.

It’s as easy as that. Central Premier users, start exploring One2Many today, and for new users, start a free trial of Central today to try Premier’s features free for 14 days.

         

Give more access this holiday season with LogMeIn Pro

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It’s the season for giving, and with LogMeIn Pro, you can now give access to as many users as you want. Whether it’s access to computers or files,  like presentations or planning documents, you can extend access to as many users as you’d like, with no restrictions, regardless of which Pro subscription package you have.

With the ability to give access to any and all necessary users, your team will be more productive than before and it will be even easier to work from anywhere. With unlimited users, your team will be benefit from:

Extended collaboration – No matter how large your team is or where they’re located, share access to computers and documents with them for instant collaboration. With shared file access, you can quickly and easily send large files without dealing with oversized email attachments.

Greater flexibility – Unlimited user access enables greater flexibility so you can get your work done anywhere, anytime. You might need to give your entire team access to on-premises software that lives on a work computer, or give a contractor access to a computer in the office. With no user limit, there are no restrictions on who or how many people you share those computers with, which makes everyday tasks that much simpler.

More productivity – Gone are the hours spent wrangling a large file to send via email or figuring out the best way to share it with colleagues. You’ll also spend less time on user management – no more deleting old users so you can have room to add new ones. You can now share computers and files with as many users as you like.

Bottom line? LogMeIn Pro allows you to customize your business and define the best way for your team to work together and be productive. To start adding more users, simply login and click “Users” in the left-hand menu.

         

Three IT reports you should be running

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As the IT administrator at your company, you’re responsible for much more than just keeping computers online, supported, and updated with the latest software. Most likely you also need to report up the chain on IT operations, hardware and software usage, needs and challenges, and more. This can be a challenging piece of your role, but it doesn’t have to be.

With advanced reporting and analytic tools, you have a wealth of data at your fingertips that you can use to analyze accounts and create customized reports. LogMeIn Central’s inventory of data gives you the flexibility to create and run reports based on whatever your needs might be, whether it’s software usage, user activity, or CPU usage.

We asked power users of Central which reports they rely on most, and the top 3 reports they pull on a regular basis are:

  1. Inventory reporting: Many IT administrators need to keep track of the software licenses in use by employees and manage the purchase of new licenses. With Central, you can create a report for a specific software, such as Adobe Acrobat or Microsoft Word, to know how many licenses are in use on computers in your network.
  1. User reporting: Keep track of all users in your network with a report that tracks who logged in, when they logged in, and from which IP address. You’re also able to easily see the permissions that each user has with individual hosts.
  1. Performance reporting: If you need to understand which computers in your network are at the top of their capacity, create reports that track CPU usage, memory, disk space, and more. This will identify the machines that are consistently operating at their maximum and indicate to you those that might need to be updated or replaced in the near future.

With these reporting tools, keeping your IT organization in control of all users and computers in your network, regardless of how many end points you manage, doesn’t have to be a burden. As a Central Premier user, you can get started with reports right away. To learn more about the types of reports you can run, check out the Getting Started Guide.

         

Be prepared for anything this holiday season with LogMeIn Pro

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The holiday season is fast approaching and with it comes days, or even weeks away from the office. Whether you plan to work remotely over the holidays or just need to stay connected in case of an emergency, LogMeIn gives you the tools you need. Here are four tips to help you prepare for this holiday season:

  1. Connect your computers – Make sure you add all of the computers you’ll need to access to, to your LogMeIn account. It only takes a few minutes to download the LogMeIn software on your computer. From there, simply leave on the computers you’d like to access and you will be able to access it from any web browser using your LogMeIn ID.
  2. Empower employees – If your colleagues or employees need to stay connected over the holidays, ensure you give them the appropriate rights and permissions to access specific computers and software. This is especially helpful if you will be out of communication for a period of time (ie, a long flight or destination with poor cellular service) when clients or customers might need to reach you.
  3. Get the app – You never know when work might call and you may not have your laptop. Download the LogMeIn app, which allows you to remotely access your computer from anywhere. With the app, you can access your desktop, share or send files, and communicate with your team.
  4. Power up – Ensure that you leave your computer(s) in the office with the power on and connected to a power source. The machine needs to be on in order for you to remote into it. Worried about privacy? As soon as you start the remote session, click ‘Screen Blanking’ from the Remote Control Toolbar so your screen isn’t visible to anyone who might be near your computer in the office.