Educate your employees during Internet Safety Month

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In honor of Internet Safety Month, we’re offering up some of our best tips that help small businesses keep their employees and company information safe from fraud and hackers.

Your company is only as strong as your least-informed, most insecure employee; nearly 30% of companies say employee apathy is a big threat to their company’s security. It’s worth the time and investment in educating your employees, reinforcing the risks of weak security habits and instilling good habits, which is the focus of this week’s Internet safety tip.

Tip #2: Establish device management policies: It’s clear that how we get work done every day has changed dramatically in the last 10 years. It’s becoming much more uncommon to find desktop computers and the prevalence of laptops, tablets, and smartphones in the workplace has risen dramatically. With these devices, employees are able to work out of the office far more frequently. But that means IT teams need to be even more diligent with device management and BYOD policies, including encryption, firewalls, VPN requirements, and more.

However that’s only one side of the problem. Be sure to instill good practices with your employees. Encourage them to lock their computers before walking away from them or keep them securely stored somewhere while traveling, especially while traveling in places like airports or hotels. Also be sure employees understand not to connect outside devices – like external hard drives – to their work computers because of the risk of what those devices might bring to the computer.

Check out Tip #1 on safe browsing practices and stay tuned next week for another tip!

         

Customer Spotlight: Tom Hayden, Store Systems Manager at Cosi Restaurants

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A few weeks ago, we had the opportunity to speak with a few of our local Central customers at our Boston office, and one of those customers was Tom from Cosi, a nationwide fast-casual restaurant group – he’s been using Central for many years now at multiple companies and currently keeps all of Cosi’s POS terminals online with LogMeIn.

Here is a snippet of our conversation with Tom about how he uses Central in his day-to-day:

Let’s start off with what your role is and how you use Central.
I manage all of our POS systems at Cosi based here in Boston, and I use LogMeIn to manage all POS machines in every corporate and franchisee location across the country. We have over 500 terminals. I have to meet PCI compliance and LogMeIn is basically one of the only secure ways out there right now, especially with SSLs. Other than that it’s a VPN connection.

How did you first learn about Central?
Previously I worked for Elephant & Castle and while I was there, I implemented Central. Everywhere I go, LogMeIn follows. It’s a great product and easy to use. At Elephant & Castle they were using PC Anywhere and we had to connect to the network with a VPN, and I really don’t like that approach. It’s archaic and slow. So I rolled out LogMeIn to all of our machines. It was a no-brainer.

On a daily basis, what do you turn to Central for?
We use Central for anti-virus management to meet our PCI compliance requirements, as well as two-factor authentication. And I look at the reporting in Central to see if any threats have come in. In addition to that we use Central for installing new software and running scripts remotely.

We use an outsourced helpdesk to manage our help desk tickets and they all connect through Central. With that setup, we’re always actively creating new accounts and moving accounts out as end users get hired with the helpdesk vendor.

What keeps you using Central?
It’s simple. If the POS isn’t up, we don’t make money. With LogMeIn, I have an alert that goes out when a POS terminal is offline for 15 minutes. When it’s down for 15 minutes, there’s a problem. I get the alert and call the store, usually before they even know it’s down.

 

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Customer Spotlight: Running a Live Performance with Chicago Symphony Orchestra

Earlier this year we traveled to Chicago, Illinois to visit with Dan and co. at the Chicago Symphony Orchestra (CSO), where they’ve been using Central for nearly a decade.

What we love about Dan and the CSO (other than the fact that they’re long-time users of Central) is how they embody that behind every great company, organization, or even performance, is an IT team, working at all hours from wherever they might be to keep everything up and running. As outsiders, we usually don’t see all that goes on behind the scenes and the CSO is a great example of what goes into ensuring an entire orchestra is able to perform night after night.

Dan and his team use Central on a daily basis to ensure that all of their computers and servers around the orchestra are up and running. With Central, they’ve made impressive improvements to their IT processes, including cost savings on licensing and hardware, decreased IT time spent on support requests, and increased proactive identification of critical software updates and machine health.

Watch the whole story here:

         

Mac remote control & support just got better

As an internal IT team or service provider for customers, it’s likely that you’re supporting at least a few Mac computers. You might even be on a Mac yourself. With LogMeIn Central’s latest product update, it’s now even easier to manage and support those Mac end points.

Whether your network includes many or a few Mac computers, Central offers you an improved remote control experience and additional insights into those computers that allow you to provide more comprehensive remote support.

New and improved features for Macs allow you to:

  • Setup and manage alerts for connectivity, CPU usage, disk storage, and more on Mac host computers
  • Enable Wake on LAN from the Mac desktop client to switch on computers that are in sleep mode
  • Pull inventory information about Mac computers in your network, including hardware, software, and operating system details on installed Macs
  • Remotely access Mac computers in a more seamless, HD experience, especially when viewing streaming video
  • Easily switch between a host computer’s two monitors during a remote session – Coming Soon

Log in now to try out these updates!

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Stop Spending Your Day Running from Computer to Computer

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Are you tired of running all over the office or warehouse to support computers and end points? Or sick of logging in after hours to push software updates when employees aren’t using their machines? You can say goodbye to the extra steps (though our activity trackers love them) and late night updates with Background Access, available with Central Plus and Premier.

With Background Access, you can run processes, push software, access the computer’s dashboard, monitor services, and more – all without having someone on the other end. This means you’re more productive during the regular workday, and spend less time waiting for others so you can get your job done.
From the Central dashboard where you can see all computers in your network, click on Computer Management and then select the type of action you want to work on, such as run a new process, update drivers, reboot, and more. If the end user is at their machine, they won’t experience any lag time while you work.
So next time you’re climbing the stairs to another floor for the umpteenth time that day or staying up late to transfer new software to employee computers, take a few minutes to check out LogMeIn Central. Visit LogMeIn.com to learn more and start a free trial of Central today.

         

Windows XP & Server 2003 End of Support FAQs

As part of our commitment to keeping you informed, we want to let you know that LogMeIn Pro and Central will be ending support for desktop client and host software installed on Windows XP and Server 2003 computers as of May 30, 2016. This follows the lead of Microsoft, who ended support for XP in April 2014 and for Server 2003 in July 2015.

Your LogMeIn computers using these operating systems will continue to be online through May 30th; at that point, LogMeIn can’t guarantee your remote connection and you may not be able to remotely control or support those machines.

At this point, we encourage you to consider an upgrade plan for your operating system to continue use of LogMeIn beyond May 30th and we recommend that you review the commonly asked questions below as you begin your transition.

Will I still be able to remote control my Windows XP and Server 2003 computers after May 30th?

Yes, after May 30, 2016, LogMeIn is ending support for Windows XP and Server 2003, which means we will no longer accept technical support phone calls for issues related to LogMeIn software installed on Windows XP or Server 2003 operating systems. It also means that we will not be releasing any new updates for XP or Server 2003 hosts, including security updates.

LogMeIn is not taking any active steps to disrupt the ability to remote control an XP or Server 2003 machine, but we strongly recommend our customers create a plan to move off of these systems.

What is the technical reason behind this decision?

We made the decision to stop supporting Windows XP and Server 2003 because the cipher suite support in Internet Explorer 8 is limited, meaning it is actually more likely for an issue to occur when using the website client on these operating systems, especially on IE 8.

Currently the only cipher suite that works for Internet Explorer 8 is 3DES (a.k.a Triple DES, 3-DES, TDES), which is left on the website solely to support XP and Server 2003 machines. Once this is considered vulnerable and gets removed, users won’t be able to log into the Pro or Central website using Internet Explorer from an XP or Server 2003 machine. This is the client side.

Existing XP and Server 2003 installations probably won’t be affected as we use our own OpenSSL library (built-in) to connect to the website and gateways.

However it may be a problem to attach or change a subscription since, in that case, the embedded web-view control is using the website and LogMeIn’s Common Login Service.  This may break down if the 3DES cipher is determined to be a security vulnerability and later disabled.

Why is there no specific date when computers on Windows XP and Server 2003 will no longer be accessible via LogMeIn?

Every environment is different and once we are no longer releasing updates to a software installed on the XP or Server 2003 operating systems, we can no longer confirm the reliability or security of that software, but we also aren’t actively turning off the connection. Therefore, you will be able to remote control Windows XP and Server 2003 computers indefinitely, but LogMeIn is not responsible for the problems occurred from using XP or Server 2003 after May 30, 2016.

Do I need to manually turn off automatic updates to my XP and Server 2003 hosts to continue remote controlling those computers?

No. Since after May 30, 2016, LogMeIn will no longer provide any new updates to XP or Server 2003 hosts, this is an unnecessary step. These host computers will not receive any sort of updates in the future.

         

QUIZ: What type of IT guy are you?

Every office has their stereotypes – we’re all a Jim, Pam or Dwight in one way or another. When it comes to IT teams, you have proactive team members looking to stay ahead of issues like offline computers or outdated software, and you have the more reactive ones that handle help desk requests as they come in. Whichever category you fall into, your personality and work style contribute to the ecosystem of your team and enable productivity that keep the rest of your company running smoothly.

IT automation and management software like LogMeIn Central help keep all of your IT team members on the same page, whether they’re proactive go-getter, or the more laid back reactive type.  Central gives your team a single-view of all computers in your network with status updates on connectivity, anti-virus, hardware, CPU, memory, and much more. Beyond that you can push Windows updates, deploy scripts, and run installers on your machines – all without interrupting the end user.

Of course, not every team operates the same way – even if you’re using a tool like Central. Take our quick quiz to find out what type of IT support you tend to offer and how your skills contribute to the larger team.LogMeIn_IT_Personas Quiz_Final_HighRes

         

The one app you need for better IT management

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And it’s not in the app store. Central is the remote access tool built to give IT and end users access anytime, anywhere. With the LogMeIn Central desktop app, one click is all you need to connect to your remote device. You don’t need to even deal with your browser. Plus the desktop app offers additional features for the best experience LogMeIn has to offer, including:

Greater security: Automatically login to your devices with locally stored and encrypted passwords to ensure access to a computer doesn’t mean access to all data and machines in your Central account.

No delays: Connect in an instant without the hassle of browser updates and plug-ins. You never know when your browser will push an update, and if you don’t have admin rights to your machine, it’s even more of a hassle to get it updated. With the desktop app, simply connect to LogMeIn with one click.

Quick access: Avoid the hassle of memorizing multiple passwords with automatic login on the desktop app. Even better, you can setup two-factor authentication for your accounts to ensure your company data is secure, no matter when or where your employees access it.

Don’t miss out any longer! Download the Desktop App, available for Windows and Mac, today for a seamless remote control experience that makes your day-to-day that much easier.

 

 

         

Webinar Recap: Your Top Anti-Virus Management Questions Answered

A few weeks ago we launched the Anti-Virus Command Center for Central Premier, and last week we hosted a webinar to give our users a demo of the feature and talk about the many ways to use this new page. If we missed you last week, no worries, you can watch the full recording here (just reganti virus webinarister to watch)!

We had a full session last week with customers who not only asked questions but provided valuable feedback on anti-virus management. Thanks to those who attended and contributed, always appreciated!

As a recap for those who couldn’t attend, we’ve pulled together the most popular questions that came up throughout the webinar. Here are the top 3 questions with answers from our product team:

1.Which anti-virus software does LogMeIn Central support?

The new anti-virus page now fully supports an additional 100 AV software vendors. Check out the complete list of supported anti-virus software to see if Central covers your computers.

2. Does anti-virus work on Mac computers?

Yes, Central’s anti-virus capabilities support anti-virus software on both Macs and PCs. However, only Mac computers that have LogMeIn host version 4.1.0.5673 or higher will show up on the anti-virus page. You can check your host version and update to the latest version from the LogMeIn Control Panel.

3. Can I sort or search for computers by threat level or issue?

Yes, you can sort computers by clicking on column headers, or by searching for keywords to find computers with similar status or needs. For example, you can search for “not installed” to see a list of all computers without anti-virus installed.

We received many questions during the webinar and the complete list of answers can be found here, but if you’d like to see a demo of the new anti-virus feature, watch the 20-minute webinar when you have a few minutes!

 

         

[Webinar] Stay in Control with Central’s Anti-Virus Command Center

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Webinars aren’t just a great way to see a new feature in action, but they’re the perfect place to bring users like yourself together to share questions and thoughts on the products you use everyday. This week, we’re hosting a webinar on the new Anti-Virus Command Center in Central Premier, including a Q&A with LogMeIn’s product and sales engineer teams.

We know anti-virus management is challenging for every IT organization. Whether it’s keeping all computers on updated versions of anti-virus software, handling one-off requests to troubleshoot attacks, or running scans, you’re likely spending a great deal of time managing AV for your company or clients.

The new Anti-Virus Command Central makes managing these tasks a lot easier and a lot quicker. You have one centralized dashboard where you can see, manage, and update anti-virus software on all of your managed computers, which makes you more efficient and gives you the time you need to handle more critical requests. Join us for the webinar to learn more:

Stay in Control with the Anti-Virus Command Center
Wednesday, February 17th
2pm EST

Click here to register – we look forward to seeing you there! If you can’t make it, you can still register, and we’ll send you an on-demand version of the webinar at the end of the week.

See you tomorrow!