LogMeIn’s Latest Release Improves Privacy and Connectivity

The LogMeIn team is excited to announce a few key product enhancements to provide you the best remote access experience possible. Today’s release includes some of our most popular requests and will improve data privacy, connectivity, and automation for LogMeIn Pro and LogMeIn Central.

Instant Privacypro_privacy_blank_screen_2

Users and administrators alike no longer have to worry about manually blanking the screen of the machine they are accessing or remember to lock the host.  LogMeIn will automatically black out the screen of the computer you’re accessing at the start of each remote session and can automatically lock the computer at the end of each session to enhance the privacy of your sensitive information.

When you connect to a computer for the first time, you will be presented with the screen blanking option and once the session is finished, you can choose to lock the remote hosts as the default for all sessions.  You can change your remote control preferences from the toolbar at any time.

Available with LogMeIn Pro and LogMeIn Central

Improved Connectivityauto_reconnect_2

Whether you are an individual accessing your work computer from home or an IT administrator managing multiple remote computers, having constant connectivity is key. Our new Auto-reconnect feature provides support in the event of a connection dropout and automatically attempts to reconnect your session every time.

Available with LogMeIn Pro and LogMeIn Central

 

 

AV Enhancements

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For IT administrators managing Anti-Virus Software, LogMeIn Central Premier allows you to track whether your computers are protected.  LogMeIn Central now has three new providers added to our list of over 100 fully supported AVs:

  • Trend Micro Worry Free Business Security Agent 19.x
  • Symantec Hosted Endpoint Protection 2.x
  • Malwarebytes Anti-Malware 2.x

Available with LogMeIn Central Premier

 

 

Both Privacy and Auto-reconnect features are currently available for Windows only with Mac, iOS and Android support coming soon.  Log in now or start a trial to see them all in action.

         

Promote Employee Awareness During Internet Safety Month

security

June is Internet Safety Month, as designated by the US Congress with support from the National Cyber Security Alliance (NCSA). While Congress started this initiative in 2005 with a focus on Internet safety among children and teens, the goal broadened to promote awareness among all ages of Internet users. Today the NCSA declares safe online business practices as one its 4 key pillars.

At most small businesses, Internet safety starts and ends with employees. From email to Internet browsing to password practices, informed employee behavior is the best way to protect your business from unwanted problems. In honor of Internet Safety Month we pulled together 4 core tips to keep your employees informed:

1. Build Internet safety guidelines – The first step for a small business is to have an opinion on what is safe and what’s not, and make it known throughout the company. Put these rules and regulations into a document that you share with employees on their first day of work and post it where it can be found at any time.

2. Promote good password practices – More than 30% of adults have over 10 passwords to remember.  Whether or not you use a password manager, your employees hold the key to a great deal of valuable company data, and you want it to be safe from hackers. Require employees to change their password every 30, 60 or 90 days, and give them guidance to create strong passwords with tips such as:

  1. Don’t use obvious names, dates or numbers like your birthday, anniversary or hometown
  2. Include both upper and lowercase numbers
  3. Include symbols and characters
  4. Use at least 8 characters

3. Create awareness of email fraud – Prepare employees to look for potential phishing attempts that are designed to steal personal and valuable information. Safeguard your company by understanding the key signs of a fraudulent email and communicating them to employees. Have employees ask the 5 questions below if they suspect a phishing attempt. If they can answer ‘yes’ to one or more, the email might be suspicious.

Does the email in question…

    1. Want you to verify account information beyond email address?
    2. Ask for your password?
    3. Contain personal information like social security number or age?
    4. Include links or required attachments?
    5. Ask for financial information?

Also look for a message from the company to offer validity to the email. For example, LogMeIn adds this notice to the footer of every email it sends:
Important Security Notice: LogMeIn never asks for your password or other sensitive information by email. Do not click links or respond to a suspicious email! For details, visit blog.logmein.com/products/avoiding-phishing-attacks.

4.  Encourage two-factor authentication – As the use of cloud apps in SMBs continues to rise and more employees are introducing their own apps to get work done, it’s important for SMBs to stay in control of their data. Encourage employees to use a two-factor authentication app that adds an extra layer of security to valuable company information. Many two-factor options, including the LogMeIn Authenticator App, allow you to enforce this practice company-wide if desired. 2factorauth

These four tips are just a start to safe, secure Internet practices for your business. Learn more about how to protect your business at the NCSA site. Happy Internet Safety Month!

         

LogMeIn Introduces New Security Features

security

Well configured remote access solutions, like LogMeIn, increase productivity with no adverse impact on network security.  As we continue to advance our security features, we are committed to ensuring the ease-of-use for users combined with components that promote secure, safe, and wise use of our products.

According to recent research[1], security concerns are the number one roadblock for businesses moving to the cloud.  Taking the appropriate steps to secure your business is often simple –but 55% of businesses do not require two-step verification to ensure that extra layer of security and authentication[2].  Further, over half of businesses rely on either in-app prompts to direct users on updates and password strength or rely on employees to establish password strength and change passwords on their own[3].

With this in mind, we are excited to announce several new advancements to our Login Policy features that add additional security to prevent unauthorized access to your LogMeIn account and offer several verification options for end-users to gain instant access so that they are better equipped to be productive from anywhere. This is particularly important for those companies in regulated industries that require HIPAA and PCI compliance.[4]

What’s new with Login Policy?

Password Strength
Two new options are available for Password strength: ‘Standard’ and ‘Strong’.  Applying a “Strong” password policy will force users to create a robust, secure password meeting the following requirements.

  • Seven characters or more
  • Made of capital letters, lowercase letters, and numbers
  • Required change every 90 days
  • Does not match user’s LogMeIn ID
  • Does not match the LogMeIn ID or any of the user’s four most recent passwords

Your users will be affected at their next login after the feature has been enabled. If users have a password that does not meet the requirements, they will be forced to change their password.

Forced Two-Factor Authentication
Two-factor authentication adds a second layer of protection to your LogMeIn account.  Now, administrators can require this feature for all users. This added security process prompts users to enter a one-time security code with their password whenever they sign in.  Users have the opportunity to set this up from either a mobile authenticator app or via SMS text message.  Additionally – if the primary method is unavailable, users will be able to request a code via a backup.

All methods of two-factor are available for use. Users can use:

  • Security Codes via SMS
  • Google Authenticator (or Android/Windows equivalent)
  • Emailed Security Codes
  • LogMeIn Authenticator App  – NEW

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LogMeIn Authentication App

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To make our end users experience as fast and simple as possible, we now have our own LogMeIn Authenticator app which can be used to simplify the second factor authentication to a single gesture.

The LogMeIn Authentication App is a dedicated two-step verification tool for use with LogMeIn accounts[5]. Using LogMeIn Authenticator, users can verify their identity by tapping the notification that they receive when attempting to sign in to their LogMeIn account. The app will also generate security codes as a secondary verification solution when your phone is offline.

 

For a detailed overview of these Login Policy enhancements, check out our online guide for updates on Password Strength and Two-Step Verification or login now. Also download the LogMeIn Authentication App today!

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[1] Edge Strategies and LogMeIn
[2] Ponemon Research and LogMeIn
[3] ESG Research
[4]  When used and configured properly, the technical security features employed by LogMeIn assist companies with their HIPAA and PCI compliance requirements. In combination with User Access through Group/Computer permissions, LogMeIn allows you to get HIPAA and PCI ready.
[5] Please note it will not work with external sites/apps.

         

LogMeIn Introduces Multi-Monitor Display

Whether you’re a small business or IT administrator, toggling back and forth between monitors slows down your remote access experience.

The LogMeIn team is excited to introduce multi-monitor display, a new way to remote control computers with multiple monitors. You are now able to seamlessly see and interact with all of your displays simultaneously. This is one of our top customer feature requests from our small business customers and provides our IT customers enhanced value.

“The new dual monitor support makes my remote experience productive and seamless. Now my local station and remote station appear indistinguishable and my work flow is greatly improved when remote.”

– Brian Seekford, CEO, Seekford Solutions, Inc

This new feature is available with LogMeIn Pro, as well Central Plus and Central Premier. Customers can easily begin utilizing real multi-monitor display so you can enjoy multiple remote monitors being presented 1:1 on your own monitors screens.

Want to see it in action?

Supported operating systems:

  • Host
    • Windows XP SP3 or newer
    • LogMeIn Host for Windows version 4.1.5022 or newer
  • Client
    • Windows XP SP3 or newer
    • LogMeIn Client for Windows version 1.3.773
    • Compatible with Firefox or Chrome LogMeIn Plugin
    • Internet Explorer
    • Mac (Coming Soon)

Versions Required:

To take advantage of the new multi-monitor functionality, both the LogMeIn host and client software need to be installed.  Please note that if you already have the LogMeIn host and client installed, these will automatically update to include multi-monitor in the coming weeks.

         

Product Updates for LogMeIn Pro Users

The LogMeIn Pro team is excited to share a few updates that have been implemented to improve the experience for our loyal users. These are just some of the things resulting from of our continuous efforts to keep users connected and productive anywhere they go.

1. Get to your remote session faster

The desktop and web version of the LogMeIn client will be combined to create one seamless experience. Now, regardless if you access LogMeIn Pro via the web or desktop app, it will offer all functionalities (locally stored and encrypted passwords and faster access) and can be started in a standalone way by double-clicking the icon or on demand via the browser. The Desktop App will simply open the app or offer a download to your computer so you can get to you remote sessions faster than ever.

2. New features to the Desktop and Mobile Apps

“Add computer” functionality is now available from your applications: Simplify your Pro experience and do everything in one place – your application.  Click “Add computer” at the bottom of your application and insert the generated link into any browser to install a new computer.

Simplified information panel with notes: Everything you need to know is now on one screen. In addition you can edit your computer description with the name of your choosing and include notes for each computer, customizing your remote access experience.

pro1

3. File Manager has a new Simplified Toolbar

The File Manager toolbar is now easier to use than ever. We’ve cut the number of buttons in half, making the actions each button will perform easily recognizable. Now users can move files faster and more efficiently. In addition, instead of being brought to the C: drive each time you access the File Manager, you’ll go directly to your user profile.

That means fast, easy access to your documents. File Manager will also remember the last place you left off and bring you directly to that folder the next time you log in.

pro2

4. Coming soon: Multi-Monitor Support!

You asked and we listened – Multi-Monitor-Support is on its way! A frequent request we’ve heard is “how can I move from single-monitor to multi-monitor display for remote access”? For that reason we’re updating LogMeIn Pro to easily configure real multi-monitor support so you can enjoy multiple remote monitors displayed 1:1 on your own monitor screens simultaneously without having to switch over.

Want to be one of the first to try out this new feature? Click here to see the page in beta!

 

 

         

Introducing the New Central

We’re rolling out new versions of our LogMeIn Central product line, each designed to deliver unique value to our IT customers, while making it far easier for each and every Central customer to get the right product – and the right capabilities – to meet their specific needs.

What’s new?

Starting this week, there will be three new versions of Central: Central Basic, Central Plus and Central Premier. The foundation of this simplified and improved offering is our signature remote access capabilities, including even faster remote access, some great new features to help better organize large groups of computers, new options to further secure access to your computers with two-factor authentication, as well as mobile and desktop app enhancements. And if that is all you are using today, then the Basic version will likely be a perfect fit.  For those customers who are using Central to empower remote workers, Central Plus offers state-of-the-art remote productivity capabilities like remote printing, multi-monitor support, and file transfer capabilities across ALL computers in an account. Designed for business-critical IT management and automation, Central Premier  delivers  advanced alerts and monitoring, One2Many automated tasks (and scripts), simplified Windows updates, reporting, self-healing alerts (including new mobile alerts), and new premium customer support.

central GG comparison chart

When will this be available?

The new versions of Central are being rolled out over the next few weeks to ALL current Central customers. So if you’re a Central customer, you will soon experience the new version of the product that best meets your needs – and you’ll get this new version for the remainder of your current subscription at no additional cost.  Customers can also choose to gain access to other versions immediately, should they choose, by contacting their account manager.

How will this impact pricing?

The new versions of Central should not only simplify how a customer chooses desired capabilities, but also how they purchase – and scale – their Central account to meet their specific organizational needs. In other words, the pricing has been created to best pair needs with value. One of the biggest changes with this move is the elimination of purchasing individual seats of LogMeIn Pro (for host computers) separate from Central. Pricing will be set simply based on the capabilities you use which translates into which version you need and the number of remote computers you’d like to remotely manage, access or support. For some customers, this will mean not only a more simplified purchasing, but an absolute reduction in total costs.  For others, it will provide a much better way to simplify payment for the value they expect and count on with Central.

Please note, that unless you choose to upgrade prior to the end of your current subscription, pricing won’t change until the time of your Central renewal.  To make the transition as smooth and seamless as possible you will  be notified 30-days in advance of your renewal.  We’ll provide you specific pricing information and details on the product you’ll have post renewal.

When and where can I learn more?

Once your Central account has been updated, you’ll experience the new features first hand We’re also carving out space in our community site, dedicated specifically to the new Central, where product specialists are happy to share more and answer any questions you may have. And in the coming days and weeks, we’ll be posting a whole new series on the Central blog featuring product demos, deep dives on new features, as well as tips & tricks that will help you get the most value out of your Central product.  So subscribe to the blog, check out the community, and keep a look out for the new Central update in your account.

         

New Year, New Central

In early January, we’ll be taking the wraps off new versions of LogMeIn Central designed to deliver new value to our IT customers, while making it far easier for each and every Central customer to get the right product – and the right capabilities – to meet their specific needs.

So what will this new Central look like and what’s in it for you?

We’ll be revealing the full details of the new offering early in the New Year, but at a high level, the new Central will be delivered in three simple versions, making it far easier for customers to get the right fit for their needs. The foundation of this simplified and improved offering will start with faster, more elegant remote access capabilities, raising the high bar on what you’ve come to expect from LogMeIn. From there, we’ve designed each distinct edition based on your feedback.  Just need to remotely access PCs and Macs without all the other bells and whistles? We’ve got you covered. Looking to extend remote access to your employees and customers so they can remain productive when outside the office?  We’ve got the perfect mix for you. Rely on Central for business-critical IT management and automation?  We’ve got the professional grade innovation ready to go in a nice simple package.

We’ll be sharing more in the coming weeks. So stay tuned.

         

What’s New: LogMeIn Host Software Update

What’s New: LogMeIn Host Software Update

Versions 4.1.4380 (Windows) 4.1.4387 (Mac): This update includes a new look and feel for the LMI Control Panel and improved bandwidth usage when controlling a remote PC or Mac. When the client device is a Mac with a retina display, the visual experience has been improved.

The list of supported anti-virus software has also been extended for those using LogMeIn Central in combination with pro hosts.

Additionally, this update includes various stability improvements and fixes for Mac and Windows.

 

         

Changes to LogMeIn Free

(Updated to provide clarity on common questions)

After ten years, LogMeIn’s free remote access product, LogMeIn Free, is going away.  We will be unifying our portfolio of free and premium remote access products into a single offering.  This product will be a paid-only offering, and it will offer what we believe to be the best premium desktop, cloud and mobile access experience available on the market today. We will be notifying those impacted by the change in the coming days and weeks.  In the meantime, we wanted to take a minute to explain the change and help users of LogMeIn’s access products better understand what this means for them.

Starting in January, we will gradually migrate users of LogMeIn-branded remote access offerings and Ignition-branded remote access offerings to a single, premium access product. Please note that once you log into your account there is a seven day window to upgrade. Subscriptions will include LogMeIn’s signature remote access to two or more computers, premium mobile apps for Android and iOS, and native Mac and Windows desktop apps.  Additionally, all users who purchase a subscription to LogMeIn Pro will be upgraded to a premium remote access experience, with capabilities that include integration with popular cloud sync and share products like Cubby, Dropbox, Box, Google Drive and SkyDrive, the ability to manage and transfer cloud and local files, remote printing and more.

It’s worth noting that Central customers will not be impacted by this change (please see FAQ). In addition, this change does not impact other freemium products in our broader portfolio, like join.me and Cubby.

We understand that with any change come questions and potentially concerns.  You can find the answers to what we anticipate will be the most common questions here.  In addition, we are dedicating an area of our community site for fielding questions and feedback.

UPDATE:

We’ve heard a couple common questions around Ignition and the notification period, and wanted to provide some clarity. Please see below:

For owners of LogMeIn Ignition for iPad/iPhone and LogMeIn Ignition for Android

While customers who purchased these apps are impacted by this change, we have taken steps to be especially attentive to these customers.  LogMeIn Ignition for iPad/iPhone and Android app purchasers will receive significant discounts, as well as generous terms to ease the transition.  Details of these offers are being sent to Ignition mobile users this week, both via email and in-product notifications.

Notification period

Impacted users will be notified via email and in-product messages.  While messaging started today, users will be given 7 days to make a purchase decision about LogMeIn Pro.  To be clear, the 7-day grace period starts when you next login to the LogMeIn service.

         

Upgrading to Windows 8? We’re ready!

We’re pleased to announce the latest version of LogMeIn is available. With this update we support the highly anticipated launch of Windows 8. If you’re planning on upgrading your systems, simply update your LogMeIn hosts and you’re ready to go.  Any new systems you install LogMeIn on will automatically have the most recent version 4.1.2600.

We will be rolling out auto updates over the next few days, but to ensure you have the most recent version, simply open the LogMeIn host software and click About>Check for Updates.