New Tip Tuesdays!

Our number one goal here at is to help our users work better, meet better, and collaborate better. So we want to share all the ways that can improve your communication and collaboration. That’s why we’ve created a brand new User Tips library on our YouTube channel. If you’re a new user, you can learn the basics of starting, joining, and hosting your first If you’re a pro or enterprise user, these videos will help you learn how use all our advanced features including chat, annotation, audio, and more.

We’ll be bringing these new user tips to you every week in a new Tip Tuesday blog series, highlighting different product features you may not know about. As we make product updates, we’ll be sure to share them here.

In this week’s inaugural Tip Tuesday post, we’ll start with the basics! Check out this short video on how to download and start a meeting and start collaborating in seconds.

Did you know you can send e-mail invitations right from the app? Learn how, here:


New enterprise version of is here! enterprise

Due to growing demand – and more importantly, helpful input — from our customers, we’re excited to announce a new enterprise version of is now available! While IT has long been the trusted provider of online collaboration tools, the rise of cloud apps has led to an era where employees are increasingly taking matters into their own hands and bringing their own preferred apps into the workplace. Few apps have come to personify this bring-your-own-app (BYOA) trend more than  And today, we’re seeing this viral adoption drive larger and larger deployments of in companies across the globe, while introducing a whole new set of management needs that come with company-wide rollouts. has become one of the fastest growing collaboration offerings on the market, is used by tens of millions of people, and attracts more than one million first-time users every month.  In fact, there were more than 27 million meetings last year, alone. We created this enterprise version to help IT pros and team leads capitalize on the overwhelming adoption of in businesses, while making it easy to bring to virtually everyone in the business.  And we’re delivering it in a way that makes managing, customizing and deploying quick and easy.  As a result, companies can now broadly adopt a collaboration tool already relied upon by millions of professionals. The new enterprise version of offers a variety of management features designed for larger teams, including:

  • Support for deployments of more than 25 users
  • Single Sign On (SSO) support via ADFS Integration and Active Directory Sync
  • Advanced user policies and permission settings for groups and individual users
  • Robust user management with provisioning, de-provisioning and user access controls
  • 100GB managed, secure cloud storage for sharing and/or storing recorded meetings and meeting-related files (powered by LogMeIn’s Cubby file sync and share app)
  • Integration with Microsoft Outlook (pro & enterprise)
  • One-tap audio conference host for iPhone (pro & enterprise)

Already using at your business?  Looking for help winning over your colleagues in IT on a better meeting tool?  Be sure to check out the new website for more information.


5 Tips to More Profitable Meetings in 5 Minutes – Tip #2


#2 They Snooze, You Lose. 

Let’s get real here.  If you are sitting in meeting after meeting, the words all start to string together, and before you know it, you are daydreaming.  It happens to all of us.  From the sales side, the problem is that when people begin to daydream during a sales presentation, you lose the dream you have of making a sale.

Holding a client’s attention is one of the best ways to ensure a sale.  If you notice meeting members starting to fumble with their phones, flip through papers that aren’t related to your meeting, or stare off into space, then it’s time to change tactics.  Pause and see if anyone has questions.  You can ask, “Hey, how about a change of direction?  I’m wondering if this (enter suggestion here) would more accurately address your needs.” Better yet, if they have already agreed to the purchase, stop!  Unless there are immediate details that need to be worked out, enjoy the win and end the meeting early.

If you are looking for a smarter, faster way to sell, be prepared to change tactics to keep your meeting attendees engaged in the process and read 5in5: 5 Tips to More Profitable Meetings in 5 Minutes.  The first step to winning is staying awake.


5 Tips to More Profitable Meetings in 5 Minutes – Tip #5

joinme sales tip 5

#5 Stop Wasting Everyone’s Time

Meetings, meetings, meetings.  It seems that more and more actual work time is spent in meetings that do nothing but cause a ton of frustration.  When those meetings are sales meetings and don’t meet the potential clients’ expectations, you can end up with a mess on your hands.  The reality?  Meetings that aren’t well planned, don’t meet the prospects’ expectations, and don’t address the “what’s in it for me” issue are simply a waste of time for everyone involved.

What can you do to create more effective client meetings?  Work carefully to set agendas that directly address what prospects want to know.  Remember that they aren’t taking time out of their day to hear you ramble.  They have questions and needs – those have to be the priority.  When you are assembling the agenda and during the meeting, remember to ask questions that force them to answer with more than just a “yes” or “no.”  Crafting this type of agenda lets clients know that they are in for more than just a stock sales presentation and that you care about the individual needs of their company and brand, which helps build anticipation and cooperation.  Read more about this smarter, faster meeting process in 5in5: 5 Tips to More Profitable Meetings in 5 Minutes, and you’ll be halfway to the sale before the meeting ever happens.


[SLIDECAST] Bring Your Own App: The Secret Weapon for Sales and Marketing Success

BYOA SlideCast - LogMeIn - Lou Orfanos -

Recently, I attended the 2013 Dreamforce event.  I had the excellent opportunity to talk about how to best understand and leverage the Bring Your Own App trend in your organization.  It’s an interesting topic because it affects sales, marketing, and IT, albeit in vastly different ways.  The trick is using it to your advantage!  Here’s a description of the presentation, right from my abstract:

Bring Your Own App:  The Secret Weapon for Sales and Marketing Success

CIOs and their counterparts in Sales and Marketing have learned the hard way that saying “no” to user-chosen productivity applications is a non-starter.   Learn how leading enterprises are embracing these best of breed applications to achieve transformative improvements in overall collaboration and sales and marketing productivity.  This slidecast will help sales and IT leaders alike better understand and align around an ever-changing sales persona, driving better productivity and sales as a result.

If you didn’t get a chance to attend, I’m sharing it with you below.  You can pace yourself through the slides and my audio with the SlideShare commands.

What about you?  Does your workplace embrace a BYOA phenomenon?  Are you a millennial ‘Joe’ sales person?  Let us know in the comments.


BYOA: Apps brought by you, for you

Worried about straying away from your company’s provided apps?  You might be surprised to hear that only 16% of businesses strictly prohibit the use of outside
apps, according to a recent study by Edge Strategies, underwritten by LogMeIn.1 That means a majority of companies allow employees to use their preferred apps and bring them into the workplace. logmein bring your own app byoa

Take traditional online meeting tools, for instance. Are they sluggish? Are they difficult to use? Do they require participants to download software every single time? That’s okay because there are many fast, simple apps to choose from, and chances are you can use them at your organization.

Bring Your Own App (BYOA) empowers employees to increase their flexibility and productivity, and companies are catching onto the idea. In fact, nearly 70% of businesses report active use of employee-introduced apps.

What apps are employees using?

  • 69% are social media like Yammer, LinkedIn and Facebook
  • 52% are cloud syncing and storage apps like Dropbox and Cubby
  • 44% are for collaboration, like Skype and

Plus, not only are most companies allowing outside apps into their workspace, but three out of ten actively encourage BYOA, and about the same share of apps (29%) are officially endorsed.

According to IT pros, BYOA is only going to keep growing – it’s expected that nearly 50% of companies will encourage employee-introduced apps in the next two years. While security and privacy concerns over BYOA are still prevalent among businesses and IT, most are willing to work with employees to promote a more productive work environment. So don’t be scared to find and use what works for you. And if you have any doubts, ask IT what their stance on BYOA is.

How about you? What employee-introduced apps do you use or see in your workplace? Sound off in the comments.

1“From Devices to Apps: New Research Shows Bring-Your-Own Trend Fueling Consumer App Adoption in the Workplace,” Edge Strategies on behalf of LogMeIn, December 10, 2012,

(Image Source: BY 2.0)


Three Cheers for Three Years! celebrates three years of explosive growth and popularity with our online meeting tool this month. With tens of millions of users and more than a million new people trying for the first time every month, has become more than just another online meeting tool—it’s a tool that extends beyond the meeting.

Three years and 150,000,000 sessions later, is proud to celebrate providing better meetings for all.

Check out the image below, illustrating some of the great milestones in’s lifetime.



The Collaboration / Productivity Quotient


image source: project collaboration tools by live and love life (CC BY 2.0) 

“Improve the frequency and effectiveness of collaboration and your teams will be more productive!” My Flipboard and Twitter feeds are teeming with articles that tell me this must be true. Yet whenever I talk to our sales team, an analyst, or a potential customer, everyone seems to be looking for “the stat” that really proves this. You know which stat I’m talking about. It’s the kind of stat that entire products and industries get built on:

17.4% of global web traffic comes through mobile
Companies adopting social enterprise have employee turnover of 2% vs 15-20% elsewhere
93% of companies using Inbound Marketing increase lead generation
60% of the time, it works every time

The closest I’ve seen to someone really coming up with a Collaboration –> Productivity number was a McKinsey report that looked at collaboration as a percentage of a knowledge worker’s day. It concluded that by improving collaboration (14% of a typical information worker’s day) you could *potentially* make employees between 25% and 35% more productive within that category. So, you’re telling me that I can make 14% of an employee’s day 25% more effective? For a grand total of 3.5% overall? When you apply scale to this number (think WalMart-type scale), this number is meaningful and must be pursued. But will 3.5% make a dent in decision making for smaller teams and enterprises? Maybe, maybe not.

So while our crack analytics and research team looks for “the stat,” let’s let logic be our guide. If you respect and like your team, you’ll probably work better together. If you believe in your company and its leadership, you’ll probably be more committed to your work. Agreed so far? OK good. Now walk a little further with me down Logic Lane: people are happier and more productive when they can choose the tools they collaborate with.

Having worked on LogMeIn’s product for the last couple of years has really opened my eyes to this. Every day I talk to executives who are shocked that their half-million dollar deployment of WebEx is sitting on the shelf and that their employees are having thousands of meetings with It’s easy and they love it. They heard about it from a friend or trusted colleague, and it wasn’t jammed down their throat as part of a company-wide email. The result is more frequent, high impact interactions–including more ad hoc meetings–that help them get more work done faster without the headaches of a big formal meeting.

I know they’re more productive. You know they’re more productive. We know they’re more productive. It’s too bad just knowing isn’t always good enough.


New feature: record your meetings!


After thousands of beta recordings and hundreds of feedback emails, we’re happy to share that recording is out of beta, and is available for pro and trial users!

Check out the feature by launching a meeting and clicking the plus (“+”) button, then clicking “Record”.  This will capture both screen and audio content.

Once your meeting has recorded, it’s stored in a “Cubby”. pro users receive 5GB of free storage via LogMeIn’s secure cloud file sync and sharing app, Cubby.  That storage space houses hundreds of hours of recordings.

You can view, download, share, or delete the recording by visiting, then clicking “my meetings” and “recordings”. recordings can be played directly from the site, or natively in Chrome and Firefox browsers.  They can also be played in a variety of common media players, or in other browsers, through a simple plug-in.

You can see an overview of the recording feature (complete with pictures!) here.  We’ve also added a new Recording section to our Knowledge Base, covering recording, playback, and uploading to YouTube.

Have you made any recordings of your own?  Let us know how they went – we love feedback!


Record your meetings, now in beta

We get new feature suggestions every day from our users, and the one we heard most often was to add recording.   We heard you loud and clear, and we’re happy to announce that recording is ready for you to try on our beta site (!

When we asked users what they wanted to record, we most often heard about training, demos, town hall meetings  – but we’re sure you’ve already got your own great ideas.  No matter what you choose, is ready and able to capture both the screen and audio conversation.

To start your recording, click on the (new!) Plus icon and click “Record”.  When you’re done, hit “Stop recording”.  As soon as we’re done processing it, your recording will be available on the new “my meetings” tab on the website, under “recordings”.

join me recording screenshot

Users can check this feature out now by signing up or signing in with their pro credentials at and starting a session. Since we’re still in beta, feedback is wanted and welcome at  Don’t forget to check out our knowledge base articles on the topic.  Happy recording!