Discontinuing LogMeIn Authenticator

Our product development efforts at LogMeIn have always centered on enabling employees and individuals to simply and securely connect to their devices and applications. Today, we notified users of our plans to discontinue the LogMeIn Authenticator, our dedicated two-factor authentication app, on December 31, 2016.

Designed to simplify the second factor authentication process to a single gesture, we’ve built a superior product with a better user experience in the LastPass Authenticator. A LogMeIn product and free mobile app, the LastPass Authenticator delivers a unique one-tap password verification experience and can be used on hundreds of popular applications and websites such as LogMeIn, LastPass, Google, Amazon, Salesforce, and more.

We recommend users migrate their two-factor authentication enabled online accounts over to the LastPass Authenticator before the end of the year. The app can be downloaded from:

For step-by-step instructions on how to enable the LastPass Authenticator for your LogMeIn accounts, please click here. 

         

Why CAPTCHA (and how do you turn it off)?

Your security is our first and foremost interest. Your experience is an incredibly close second. So we want to protect you in the most friction-less way possible. To that end, we’ve just started using a CAPTCHA check when you login to join.me, LogMeIn Pro, LogMeIn Central and/or Cubby. But we understand it does add an extra step that some users may not want. So here’s a quick take on why CAPTCHA is a good thing when it comes to protecting your account…and how you can turn it off if desired.

Why CAPTCHA:

Simply put, CAPTCHA stops most brute force attacks. That is, it stops bad guys who are trying to run hundreds, thousands or millions of login attempts against popular online services to gain access to individual user accounts. You’ve likely heard the recent stories, but if you haven’t, millions of social media accounts are reportedly on sale. Worse is there is lots of evidence that hackers are counting on users’ reusing these across other services.  CAPTCHA largely protects against such attempts.

How to turn it off:

CAPTCHA should help as an extra layer of protection against password reuse, in that it protects against automated, big scale attacks that rely on such reuse. Even better is changing your password. So if you want to shut off CAPTCHA, all we ask is that you reset your join.me, LogMeIn or Cubby password. Here’s how you can do that.

         

LogMeIn: Ready for Windows 10

Windows Action-Center_800x400

Source: Microsoft Press Tools Image (http://news.microsoft.com/imageGallery/)

Though some folks out there may have only migrated off of Windows XP just over a year ago, and 2020 (end of life for Windows 7) may feel like a lifetime away, others are already in migration mode for today’s widely anticipated release of Windows 10.

For those most eager to get Windows 10 into their environments, LogMeIn Central and Pro are ready to handle the new OS, all while maintaining a consistent experience to ease the migration for your business.  While running Windows 10, you can use LogMeIn for all of the remote access needs you count on every day including connectivity, support, and automation. There are no updates required.

Like other modern browsers that have gotten rid of plugins, users of Windows Edge won’t see any more plugin installation prompts.  Instead, when they first make a remote control or file manager connection in the browser, they will be prompted to download a small support file (.exe file on PC). The LogMeIn Client executable automatically opens a new window and displays the remote control or file manager screen.  In fact, if you have ever used our online meeting product, join.me, it’s almost an identical experience.

The only difference from an experience standpoint is that your remote access session will be in a new window, not in the browser, itself. And that itself introduces some new benefits, the biggest being that you can now have multiple remote access sessions going at the same time – a perfect solutions for IT pros looking to multi-task management and troubleshooting activities across multiple computers.

For more information on Windows 10, please visit the Microsoft website.

         

Important Update for LogMeIn Pro and Central users

As you may be aware, a major vulnerability has recently been discovered for OpenSSL, the popular encryption software that powers 2/3 of the web. Some LogMeIn services and products rely on OpenSSL, including the LogMeIn Free and Pro hosts used in our popular remote access products.

We take the security of our customer data very seriously and at this time have no evidence of any compromise, but like many web companies, our security team took immediate action to proactively address the issue.

We’ve updated the LogMeIn host and related services to close the vulnerability, and we’re advising that customers take the following precautionary steps:

1) Check to confirm you’re running on the latest version of LogMeIn.

You can do that by hovering your mouse over computers in your Central or My Computers page on the LogMeIn.com site

OR by right clicking on the LogMeIn icon in your systems tray and opening LogMeIn Control Panel and click on the About tab

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Windows PC                                                              Mac

Confirm version number 4.1.0.4144 and above for Windows or version number 4.1.0.4145 and above for Mac

If you are using an older version, please click the Check Updates button in the LogMeIn Control Panel (as described above), and update the software.

2) Change your passwords on your Windows PCs or Macs.  This is the for the login credentials on the computers themselves.  You do not have to change your LogMeIn login password.

3) Take a minute to review our FAQ on the LogMeIn help site.

4) If you are a Pro user and use file share (“Share a file”), you should recreate your file share links; i.e. Delete any current/existing links and create new ones.

In addition, our security team continues to perform a rigorous diagnostic investigation to ensure the protection of our users, and will provide additional product-specific updates if necessary.

         

LogMeIn and the impending death of browser plugins

Update 12/26/2013: Comments on this post are now closed. Should you need support, please contact us.

Update 12/23/2013: When starting a remote session, Firefox might display a “Launch Application” dialog. Please simply enable “Remember my choice for logmein links”, and click on “OK”, without starting to browse for an application with the “Choose…” button. The entry selected by default (“LogMeIn Client Application” or “Launch LogMeIn Client”) should simply work.

Update 12/19/2013: We have updated the Windows LogMeIn Client to version 1.0.0.158 which will solve many of the problems you might have experienced. Users initiating a new RC/FM session will automatically update to the new app.

ending of browser plugins

Starting this week, the way you use LogMeIn to remotely access remote computers from a browser is going to change. Don’t worry, we’ve worked hard to maintain the same quick, easy, and robust experience you’ve come to trust and hopefully enjoy. But ‘how’ we do it is changing, and we just wanted to take a minute to explain what’s changing, why it’s changing, and yes, why this new approach should provide an even better experience for you.

The end of browser plugins 

The dawn of the new era is upon us: browser plugins are soon to be a thing of the past. Many modern browsers have ditched browser plugins completely. iOS and Android led the way, and now Windows 8 “Modern UI” Internet Explorer has also said goodbye to plugin support. OS X’s Safari 6.1 and above enabled click-to-run mode for plugins in October. Firefox will follow in December, and Chrome joins the party in January – their plan is to go even further, and completely remove plugin support by the end of 2014.

So what does this have to do with LogMeIn and your remote access experience?  At LogMeIn, we’ve long utilized plugins to offer a rich set of remote access functionality – plugins offered an elegant means of overcoming the web’s limitations and enrich the browser-based user experience. So we’ve been watching this march towards a plugin-free world and actively exploring the best ways to deliver the same great experience on which you’ve come to love.

Introducing the new, plugin-free LogMeIn

As we started to devise our solution for new age, it quickly became clear that native, operating system level applications offered the best experience. So starting with our next major LogMeIn host release – initially rolled out today — users of Safari 6.1, Firefox 26, Chrome 32 and above won’t see any more plugin installation prompts. Instead, when they first make a remote control or file manager connection in the browser, they will be prompted to download a small support file (.exe file on PC, .zip file on Mac). The LogMeIn Client executable automatically opens a new window and displays the remote control or file manager screen folks know and love. In fact, if you have ever used our online meeting product, join.me, it’s almost an identical experience.

The only difference from an experience standpoint is that your remote access session will be in a new window, not in the browser, itself. And that itself introduces some new benefits, the biggest being that you can now have multiple remote access sessions going at the same time – a perfect solutions for IT pros looking to multi-task management and troubleshooting activities across multiple computers.

The new experience will be gradually rolled out in the coming days and weeks, and you can get a sneak peek at how it works in this video.

So welcome to the new post plugin era. We hope you’ll like our new remote access experience as much as we do. And as always, we’re very interested in your feedback.