Improve your customer service with LogMeIn Pro

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The benefits of LogMeIn Pro extend beyond the flexibility to access your computer and files. As a small business owner, Pro allows you and your employees to offer even better customer service than you already do.

Whether you’re remoting into a customer’s computer to provide support or giving employees access to on-premises software that enables them to serve customers better, Pro improves the experience you’re able to offer to customers.

Take Tremendous Maids for example. Tremendous Maids is a residential and commercial cleaning company in the Boston area. Co-founder and CEO Victoria Amador brought Pro to her business to increase employee flexibility to schedule cleaning appointments from anywhere. Employees don’t have to be in the office to schedule and access the calendar, but rather, they can remote into the software from anywhere — whether they’re at home or already at an appointment.

This flexibility allows Tremendous Maids to provide superior customer service and allows Victoria to maximize growth of her business.

“LogMeIn has been a lifesaver for us. Our scheduling software is on-premises only and with LogMeIn Pro, we can access the system remotely. This provides flexibility for us as a business and allows us to provide superior service to our residential and commercial clients.” – Victoria Amador

         

Customize your Remote Session with Pro

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Get the most out of each one of your sessions by using the remote control toolbar and customizing features that make each session just right for you. From the remote control toolbar you are able to access features and adjust settings such as:

  • Magnify: This is perfect for small text or simply a screen with a low resolution. Just click magnify in the toolbar and a pointer will appear. Drag the pointer to the area you want to magnify and you’ll see it at 100% of its original size.
  • Color Quality: Select a lower setting to optimize the amount of information transferred during remote control, or select a higher setting to improve the quality of the image.
  • Resolution: Improve the clarity of your sessions by adjusting the resolution.
  • Screen Blanking: Make sure the screen of your work computer is blank during a remote session so those in the office can’t see what you’re doing.
  • Chat: When in a remote session, you can initiate a chat conversation with the user whose computer you’re remoting into it. You can start the chat right from your toolbar and end it at any time.

During your next remote session, explore these features and settings to customize the experience to meet the needs of you and the user or client that you’re supporting.