update.me – collaboration, innovation, engagement

Week of May 29th, 2015

Stop waiting for the future of work – its here! With rapid advances in mobile technology and economic shifts away from location-based industries like manufacturing, American companies are redefining what work is, and how to work. This week Fast Company replaced old workplace “rules” with five new ones. Among this list was the dying concept of daily commuting to an office, replaced with the idea of working anytime from anywhere in the world. Companies making this shift to a more remote working style will likely encounter some bumps in the road, especially among baby boomers who have spent their entire lives commuting. Companies can “take the sting” out of this transition, with advice published this week in Inc. Magazine.

200x200_FastCoThese are the New Rules of Work

Forget everything you think you know about work – the rules have changed. Fast Company reviews the five new trends of the global working world, including working from anywhere, anytime.

Follow: @FastCompany
Tag: #futureofwork #remotework




How to Take the Sting out of Switching to a Virtual Office

Not every employee is happy or prepared for the shift to a remote-based work environment! Inc. Magazine lists some tips and tricks to adjust to working on the go – including using join.me!

Follow: @Inc
Tag: #remotework



200x200_predictions for future8 Predictions for the Next 10 Years

What lies ahead for the next ten years in technology? This list of predictions includes 100 connected devices and 8 billion “hyper-connected” people, getting online from numerous devices at unprecedented speeds.

Follow: @SingularityHub
Tag: #future #innovation

200x200 art and innovationThe Intersection of Art and Innovation

Innovators are more than just their title of developer, designer, or engineer – at the core of it, they’re really artists of their craft. At the World Economic Forum, Dutch artist Daan Roosegaarde presents some unique examples of how art and innovation intersect, and how art can serve a true purpose in the future.

Follow: @wef
Tag: #innovation #creativity


Tip Tuesday – Use these features for better virtual selling

A huge number of our customers are sales managers and teams, who use join.me as their go-to tool in sales pitches. The ability to show off the product as they talk about it and let their prospects test it out is a game changer for many of our customers (just ask Meltwater). So we’ve created some unique features specifically for sales teams who use join.me for their sales demos.

The CRM system most widely used by sales teams is Salesforce. So to help sellers work more seamlessly between their meetings and their contact database, we’ve developed a Salesforce integration in join.me Enterprise starting and scheduling meetings right from their lead screens. Learn how to install the plug-in and start your next join.me right from Salesforce in this video:

Another favorite feature of our pro users is join.me URL personalization. You can customize your join.me URL to whatever you’d like – your name, company, etc. This can be really helpful when running multiple sales calls and demos with a number of prospects – your dial-in information is easy to remember, and it helps get your brand name out there. Learn how to set it up in this video – plus how to personalize your background image, to create your personalized virtual meeting room!

Check out our YouTube channel for our full library of user tips.


Update.me – Collaboration, innovation, and engagement

Week of May 22, 2015

Since Memorial Day is the unofficial kick-off to summer and many people will be out of the office, we thought we’d focus this week’s update.me on remote working and how the modern employee is choosing to work. Employees today are choosing to work remotely because they have the tools that allow them to do so available to them. As a result, the workforce is shifting to a more mobile, connected, and collaborative environment. Here are a few articles around how millennials are driving this shift and some companies who have chosen to support it.

May_1_JM_Blog_200x2005 Big Companies That Support Remote Work
Companies both big and small understand the importance of a remote workforce. Being able to source top tier talent from anywhere in the world and having a more productive, loyal, and dedicated workforce are just some of the reasons why companies are moving out of the office—and into the home office.

Tags: #remoteworking
Follow:  @B2Community

ITbiz_updatemeHave you met the 21st century employee?
While resistance to change continues to be alive and well in many organizations, the world is changing every day. We are in a time when entire economies, organizations and industries are transforming. And yet, we use antiquated organizational change management practices in our 21st century world. The biggest change leaders need to make is to have clarity on the shared purpose of their organization and how to deliver on it in a simple way where employees understand their roles.

Tags: #millennials  #remoteworking
 Follow: @itbusinessca

managersorg_updatemeHow Millennials are Driving a Remote Working Revolution
A tech-savvy generation of younger employees is reshaping the way we do our jobs. This UK article explores 4 ways to create an effective remote working experience.

Tags: #remoteworking #millennials



On May 28, 2015, LogMeIn’s CFO, Ed Herdiech, will be attending the Cowen and Company Technology, Media & Telecom Conference at the New York Palace. Details around the session are as follows:

Cowen and Company 43rd Annual Technology, Media & Telecom Conference

  • Date: Thursday, May 28, 2015
  • Remarks: 2:45 pm ET
  • Location: The New York Palace, 455 Madison Avenue, New York, NY
  • Attendees: Ed Herdiech, CFO

The presentation will be webcast live on the investor relations section of the company’s website at https://investor.logmeininc.com/and will be available for 90 days after the live presentation. For more information, please contact me at 781-897-1301 or rbradley@LogMeIn.com



LogMeIn Central is excited to introduce an update to our Host Preference Package settings.  This settings option, which provides additional value to IT professionals, hides the LogMeIn Client making it invisible to end-users.  Once in place, host deployment becomes even more seamless, providing instant connectivity and support with limited visibility of the LogMeIn product.

Once an administrator chooses this setting, the LogMeIn Client is hidden from end-users in the Start Menu, desktop, and system tray. Administrators have two options: they can apply this setting to existing hosts through host preference package or to new installations through deployment configuration.

This settings option is available with Central Plus and Central Premier. You can find it, live now, in the Configuration menu under the ‘Appearance’ category.



Tip Tuesday – Make your meetings truly collaborative by sharing control!

As more and more businesses shift towards a collaborative atmosphere, less and less meetings are being led by just one person. Presentations are no longer one-to-many; they’re transforming into a conversation where everyone contributes. Some of join.me’s most beneficial features give you the ability to put anyone in the driver’s seat of the meeting, quickly and seamlessly.

The ‘pass presenter’ feature allows the meeting host to pass screen-sharing functionality from their dvice to another person’s device at any time during the meeting. Participants can also request access to takeover the present role. It proves extremely useful for team brainstorms, meetings with remote attendees, or to review multiple documents provided by various people. Everyone can contribute, and anyone take the lead in the matter of seconds. Check out this video to learn how to pass presenter control in your next join.me meeting:

We also understand that not all join.me meetings are the host presenting a document – sometimes it’s beneficial for the people in your meeting to get interactive with content or platforms. Our remote control feature allows meeting attendees to use the presenter’s mouse and control what’s on their screen and device. This feature has been a game changer for our customers who are giving sales demos. Allowing your potential customer to play around with your product, with you on the line to help, is a priceless value-add to your sales pitch.

Check out how to use join.me’s remote control feature in this video. For more user tips, check out our full video library here!


Managing Customer Feedback


We all want customer feedback; it helps us stay connected to our customers, identify problem areas, figure out product and service enhancements, and even helps us come up with new ideas. But being organized about gathering and managing that feedback is crucial for gaining actionable insights. Here are a few tips on managing customer feedback:

  • Keep all your feedback avenues open, including support: Lots of valuable insights can be gathered from Google Analytics and social media analytics (Buffer Analytics, Twitter Analytics, Facebook Insights, etc.). Don’t forget about customer surveys, including those that are built into support solutions, including LogMeIn Rescue. These provide an avenue to ask specific questions to a targeted audience.
  • Keep feedback in the context and perspective: Feedback elicited in a customer support center may be colored by the fact that a support session is emotionally charged. Offering a discount or a prize may also impact an individual who fills out a survey – what are their motivations?
  • Keep the communications two-way: Feedback needs to be a two-way street. Thank your customers for offering feedback and follow up with them. Let them know which problems have been resolved and what enhancements are being made based on feedback, even if you’re not incorporating their suggestions at this time.
  • Keep things categorized: In the world of social media where data is unstructured, you’ll need a way to keep things organized. Start by using algorithms to help classify feedback and to incorporate emotions and underlying issues into your data. Algorithms can categorize data based on keywords, product names, and tags so you can search and filter through the content (similar to CRM systems like Salesforce). In addition, there are a number of textual analytics programs, like Crunchbase and Glassdoor, that apply textual analytics to unstructured information.

Feedback is crucial in improving your business – ensuring you have the methodology in place to capture and manage customer feedback is just as important.

For more tips, check out our blog series on support strategies.


Customer Spotlight: Sprinklr, Connecting a Global Workforce

A few weeks ago we traveled to Austin, Texas to visit our friends at Sprinklr to learn how they are using join.me (and, of course, sample some epic barbecue). If you’re not familiar with Sprinklr, they create social software for brands to engage the voice of the customer through social platforms.

With about 600 employees in offices around the world, Sprinklr found that getting everyone on the same page was often a challenge. Especially for Katie O’Brien who leads product launches for the entire company, In Katie’s role, making sure that all employees are working together and collaborating is crucial.

Katie and the rest of the Sprinklr team uses join.me across the organization to collaborate internally and to train employees on new product launches. Speed and simplicity are the two main reasons Sprinklr chose join.me, and communication has since improved greatly across the organization.

Watch the whole story here:



On May 18, 2015, LogMeIn’s CEO, Michael Simon, and CFO, Ed Herdiech, will be attending the J.P. Morgan Global Technology, Media and Telecom Conference at the Westin Boston Waterfront. Details around the session are as follows:

J.P. Morgan Global Technology, Media and Telecom Conference

  • Date: Monday, May 18, 2015
  • Remarks: 3:30pm ET
  • Location: The Westin Boston Waterfront, 425 Summer Street, Boston, MA 02210
  • Attendees: Michael Simon, CEO, and Ed Herdiech, CFO

The presentation will be webcast live on the investor relations section of the company’s website at https://investor.logmeininc.com/and will be available for 90 days after the live presentation. For more information, please contact me at 781-897-1301 or rbradley@LogMeIn.com


Update.me – Collaboration, Innovation, and Engagement

Week of May 15, 2015

Huge news in the digital media business was announced this week when Verizon, one of the largest mobile network providers purchased content producer AOL for about $4.4B. With this deal (pending regulatory approval) Verizon will acquire AOL’s online video services, content, news sites, and over $600M in advertising revenue.

This game-changing merger will allow Verizon to better create and manage content for tablet and smartphone users. Consumers can expect to see new, innovative ways to view content on their mobile devices – from TV, to movies, to news, and even advertising. This is just more proof that leading companies are moving toward mobile.

verizonVerizon Buys AOL for $4.4 Billion
Verizon is buying AOL for about $4.4 billion. The deal aims to create a major new player in the digital media business by combining one of the biggest mobile network providers with a leading content producer.

Follow: @CNNmoney
Tags: #merger #digitalmedia



Screen Shot 2015-05-15 at 3.26.38 PMThrough the Enterprise Collaboration Looking Glass
CMS Wire recently hosted a live tweet jam with collaboration thought leaders about collaboration tools and best practices. Catch up with this recap of “Making Sense of the Collaboration Tool Landscape”.

Follow: @CMSWire
Tag: #collaboration, #enterprise



collaborationZDNetCollaboration Industry Continues to Flourish and Multiply

Has the collaboration industry reached it’s peak maturity, or is there much more on the horizon? ZDNet looks at the future of the industry, and how using collaboration tools can forge truly valuable new capabilities among knowledge workers – if used correctly.

Follow: @ZDNet
Tag: #collaboration


dominosCraving Pizza? Send an Emoji to Dominos

Talk about innovation. In a new development appealing to their mobile and social media saavy customers, Domino’s will now start fulfilling delivery orders to customers who simply tweet the Pizza emoji.

Follow: @Cnet
Tag: #socialmedia #mobile