New Harvard Business Review Webinar: A Digital Toolkit to Optimize Your Next Meeting


Despite our current workplace landscape being mobile and globally dispersed, an organization’s work still often takes place through meetings, both in-person and virtual. Successful collaboration requires successful, well-organized meetings. Yet, people often feel that time is wasted in meetings, and they aren’t nearly as productive as they could be. But that doesn’t have to be the case – there are a number of digital tools that can help optimize all your meetings for success.

On April 27, in a live webinar hosted by and Harvard Business Review, digital researcher and strategist, Alexandra Samuel, will discuss her digital meeting toolkit of simple, easy-to-use tools that can make every meeting more productive.

Samuel will recommend a list of tools to use before meetings for scheduling and planning, during meetings for note taking and brainstorming (or “mind mapping” as she calls it), and for post-meeting information sharing.

If you invest a great deal of time in meetings and would like to learn how to make them more productive, join us for this live webinar discussion. You will leave with a toolkit of simple, easy-to-use tools to help optimize your next virtual or in-person meeting.

Register here for this April 27th webinar.


[WEBINAR] Adapting Digital Support to Meet Customer Needs

With so many people living with more digital devices, it’s not surprising that so many customers are looking for digital support. Organizations recognize this is what their customers want, yet they may not be able to figure out how to incorporate a digital channel into their support mix. Not figuring this out can come at a high cost, as ignoring customer support preferences is very high. Research suggests that a significant majority of customers have stopped doing business with a company because of one bad support experience.

On April 22nd, at 12 p.m. EDT, we’re hosting a webinar titled “Adapting Digital Support to Meet Customer Needs.” During this webinar, Aphrodite Brinsmead, Senior Analyst of Customer Engagement at Ovum Consulting, and our own Ross Haskell, Senior Director of Products for BoldChat, will share insights from Ovum’s latest research report, which includes survey data from both customers and contact center managers about support channel preferences. They’ll focus on translating customer preferences into customer support strategies that will help increase problem resolution – and customer satisfaction.

Topics covered include:

  • What customers find so frustrating about today’s support channels
  • Why digital channels are taking off
  • Top contact center priorities for 2015
  • Adapting support channels to improve customer satisfaction
  • What’s unique about mobile engagement

Whether you’re considering adding digital channels to your support mix, or just plain curious about this important trend, you won’t want to miss this event. Register for this webinar, here. (If you miss it, the replay will be available shortly after.)


Rescue Lens: Seeing is Believing!

Ever want to see exactly what your customers or field agents are seeing when they’re trying (unsuccessfully) to describe a problem? How often is your workflow slowed down because you need to send out a team of field service agents to resolve a customer’s problem? And normally, it’s a really quick and easy fix, right?

lens_img1_v2Now available – Rescue Lens! A brand new feature within LogMeIn Rescue 7.6, Rescue Lens allows your support reps to provide real-time video-assisted support, giving them a firsthand look at the end users problem.

Whether it’s a loose connection, an unplugged plug, a jammed printer, or a missing piece of wire, simple problems can be easily overlooked when something is not working right. With Rescue Lens, end users will be able to show their problem to the technician using a smartphone or a tablet camera to stream live video back to the support technician. Once the Rescue Lens App is installed on their Android or iOS device, they are ready to go.

With video-aided support capabilities, your technicians will be able to diagnose and resolve issues without having to rely on inefficient (and often erroneous and incomplete) verbal and written descriptions of what’s going on. Best of all, Rescue Lens is fully integrated into LogMeIn Rescue. Your technicians get another view of a support situation, and the Rescue Lens session is captured along with all of the typical session details, including video recordings when needed. In addition, all of the information can be synced with any integrated ticketing systems!

Check out our website for more information.


Tip Tuesday – Getting Started With

Last week, we kicked off a new blog series called Tip Tuesday, to give our users insight into how to best use to improve their meetings and collaboration.  We shared a video on how first-time users can easily download and install, and start collaborating in just seconds. This week, let’s continue with some more basics of getting things started!

You may not be hosting the next meeting you attend, but we’ve still made it very simple to join. Learn how to easily connect in to the next you’re invited to with this short video.  You can share this video with any meeting attendees who are new to, to show them how to join your next meeting.

Once you’ve joined your meeting, you’ll notice we provide a few options for audio, including location-based telephone conference numbers, and free web-based VOIP. Learn more about your audio connection options in this video.

For more tips, view the full User Tips library on our YouTube channel, and keep checking here on Tuesdays for your next tip!


Live Chat: Third Most Used Help Desk Technology

If you’re anything like me, you’re always interested in learning about what your peers are doing and how you stack up against them. Those of you who work on the help desk might want to check out this recent report by Market Researcher Craig Borowski of help desk research business, Software Advice.

frequentlyusedhelpdeskWhile parts of the report are aimed at those who aren’t familiar with help desk software, skim over the basics and review the findings of the survey they conducted among IT professionals, worldwide. The survey covers a lot of ground, from data on the use of on-premise vs. cloud software, to overall investment plans for the coming year. One of the most interesting findings was the prevalence of live chat in the help desk environment. With 45% of survey respondents using it, live chat was third on the list of most frequently used software functionality. Live chat support placed behind ticketing (66%) and reporting and analytics (51%), but ahead of device monitoring (41%) and software management (also at 41%).

Live chat is a great way to improve customer and end-user satisfaction, decrease handle time, provide an instant log of a support call, and create a personal connection with those looking for support. For additional findings, take a look at the full report.

Software Advice also published a report completely dedicated to the use of live chat for customer support earlier this year. If you missed it, you can check out our blog post or find the full report here.

  – collaboration, innovation, and engagement

Week of April 10

Remote work and flexible work arrangements are trending topics across the globe. This week, we saw articles from Europe, the US, Australia, and South Africa, all discussing on the desires of employees for more flexible work environments, and the considerations for companies providing them. At, we see that the landscape of the typical workplace is changing, and no company or region will be excluded from the trend. We enable simple, instant, online meetings from anywhere, so all your mobile employees are better prepared to get their work done, wherever they may choose to do it.

seats 2 meet imageWhy These Coworking Spaces in Train Stations Let You Pay in “Social Capital”
This is a cool new movement in mobile work environments – Seats2Meet provides thousands of mobile employees work stations in unoccupied European city spaces, like train stations, schools, and libraries. The most unique part is that members pay for the service not in money but in knowledge, by participating in beta testing or giving strategic advice to other members. Plus – free food and free coffee!

Follow: @fastcompany
Tags: #remotework #Mobile


dynamic business imageThe Tools Driving Flexible Work Environments
Recent reports show that 70% of Australian job seekers consider a better work-life balance more important a raise in pay. Vice President of Product for Craig Daniel comments on this trend, and what businesses need to consider to meet these changing desires of their employees.

Follow: @dynamicbusiness
Tags: #remotework



ThinkstockPhotos-stk318032rknHow to Benefit from Flexible Working Conditions
Flexible working conditions are beneficial for companies to consider among their current employees, and during the recruiting process. Flexible policies with employees can help minimize time off and sick days of current staff, and be a huge advantage when recruiting top talent.

Follow: @TimesLIVE
Tags: #remotework #flexiblework



emancipation imgeThe Emancipation of Corporate Culture
This blog provides a unique perspective on how a fully virtual company operates, how it’s sustainable, and the impact on their company culture.  One key factor is trust – can everyone get their work done in their own space on their own time? While employees feel liberation, the employer feels trust being tested.

Follow: @smxplorer
Tags: #remotework #companyculture


5 Ways to Increase Sales Revenue in 2015


For sales teams large or small in any industry, there’s a clear line between succeeding and falling short — and that’s called a quota. On which side of the line do most sales teams fall? According to new research by CSO Insights, only 58% of sales people met or exceeded quota in 2014. Even with this mediocre performance, the pressure continues to mount for sales teams to close more deals and increase company revenue. In fact, 95% of companies are raising revenue targets for 2015.

These higher targets will only be more difficult to attain by sales teams who already struggle to hit their goals. To move the 2015 success rate upwards from a measly 58%, sales managers need to ensure their teams are adequately trained and armed with the right tactics and tools. Sales teams will continue to struggle with high performance quotas without the right help.

To help managers better prepare their teams to hit quota in 2015, has created a new eBook that identifies Five Best Practices to Optimize Sales Revenue. We explore the following success drivers:

  • Identifying the perfect prospect profile
  • Utilizing social selling
  • Optimizing virtual selling
  • Being a virtual coach
  • Adapting sales processes

Download the full eBook to learn how to execute these practices in your own sales team and achieve your 2015 revenue goals.


Rolling Out New Technology: Six Steps for Getting the Job Done



Is your company making a major technology shift sometime soon? Don’t wait until you’re ready for the rollout to start winning over the employees who will be impacted, advises Didier Bonnet, a global practice leader at Capgemini Consulting. Failure to win broad support within the company, Bonnet says in a recent Harvard Business Review article, often means that applications aren’t used effectively.

Here’s what Bonnet recommends to do to avoid failure when adopting new technology:

  1. Do fewer things, better.
    In Bonnet’s words, “Focus on the initiatives that you believe, once adopted by the business, will create real value.”
  2. Plan and Budget for Adoption from the Start
    Figure out how you’re going to get the bang out of your technological buck – and what it’s going to cost you in terms of expenses for training and communication. Be sure to factor in your organization’s culture (i.e. a more tech-oriented company may want to just grab-and-go with new technology vs. another organization may require more formal training).
  3. Lead by Example
    Don’t just impose new technology, show your employees how to use it! Here’s a link to the Information Week article Bonnet cited when he wrote about how Coca Cola rolled out its internal social collaboration platform.
  4. Engage True Believers
    Identify the influencers, the natural leaders – and that won’t necessarily be the folks in charge. Draw on the more tech-savvy among your staff and enlist them to take the lead. Once they’ve mastered the new technology, they can train others and spread their enthusiasm.
  5. Align Rewards and Recognition
    People need incentives. Becoming adept at a new technology and teaching it to others could become a goal in an employee’s bonus plan. For example, a “mentor” could set a goal of meeting with ten employees who need extra help with the new technology. Proficiency with the company’s technology could also become part of standard employee evaluations.

And we’ve added a suggestion of our own to Bonnet’s list:

  1. Be Sure to Communicate with Your Users
    The people who do the work are often the best source of ideas about how to do it better. Ignoring them is simply asking for trouble. So, open up the floor for regular feedback at scheduled intervals. A direct line to management lets everyone know they’re being heard.

Finally, make it easy for your users to get help if they need it. Remote support software can simplify the support process and really smooth out any kinks in a rollout. Just make sure that your support technicians know what’s coming and have the opportunity to become proficient with the new technology themselves.


LogMeIn Sets Date to Announce First Quarter 2015 Results

BOSTON –April 8th, 2015 – LogMeIn, Inc. (NASDAQ:LOGM) today announced that it will report its first quarter 2015 financial results for the period ended March 31, 2015 following the close of market on Tuesday, April 28th, 2015. On that day, management will hold a conference call and webcast at 5:00 p.m. ET to review and discuss the Company’s results for the first quarter.

  • What:  LogMeIn First Quarter 2015 Financial Results Conference Call
  • When:  Tuesday, April 28th, 2015
  • Time:  5:00 p.m. ET

Live Call:   

  • + 1- 888-510-1765 (U.S. and Canada)
  • + 1- 719-325-2361 (international)
  • 3826007 (conference ID)




About LogMeIn, Inc.

LogMeIn, Inc. (Nasdaq:LOGM) simplifies how people connect to each other and the world around them. With millions of users worldwide, our cloud-based solutions make it possible for people and companies to connect and engage with their workplace, colleagues, customers and products anywhere, anytime. LogMeIn is headquartered in Boston with offices in Bangalore, Budapest, Dublin, London, San Francisco and Sydney.

LogMeIn is a registered trademark of LogMeIn in the U.S. and other countries.


New Tip Tuesdays!

Our number one goal here at is to help our users work better, meet better, and collaborate better. So we want to share all the ways that can improve your communication and collaboration. That’s why we’ve created a brand new User Tips library on our YouTube channel. If you’re a new user, you can learn the basics of starting, joining, and hosting your first If you’re a pro or enterprise user, these videos will help you learn how use all our advanced features including chat, annotation, audio, and more.

We’ll be bringing these new user tips to you every week in a new Tip Tuesday blog series, highlighting different product features you may not know about. As we make product updates, we’ll be sure to share them here.

In this week’s inaugural Tip Tuesday post, we’ll start with the basics! Check out this short video on how to download and start a meeting and start collaborating in seconds.

Did you know you can send e-mail invitations right from the app? Learn how, here: