Webinar Recap: Building the Business Case for LogMeIn’s Rescue


In today’s multi-channel interactive environment, businesses must have the power to engage with both internal and external end-users at any time, on various platforms. LogMeIn Rescue enables companies to provide remote support to these end-users, be they employees, customers or partners.

Building the argument for utilizing Rescue was the focal point of a recent webinar presented by Rebecca Wettemann, VP of Research at Nucleus Research and Tom Clancy, VP of Valiant Technology. The webinar, “Building the Business Case for Remote Support,” discussed the growing enterprise need to deploy robust remote support technologies that are capable of meeting the evolving demands of the business world.

Can Rescue solve the multi-channel crisis?

Our social-, cloud- and mobile-enabled society is encouraging end-users to use various endpoints to interact with colleagues, partners and customers. It is also pressuring decision makers to be sure their remote support solutions and technicians can adhere to increasing expectations without putting too much strain on support staff.

Clancy, who uses Rescue at Valiant Technology, mentioned the remote support solution is allowing companies from all walks of life to improve service desk productivity, increase customer satisfaction and even accelerate query resolution times. Wettemann also revealed that Nucleus Research found Rescue customers were able to cut the amount of time it took to resolve an issue by upward of 70 percent, as compared to alternative solutions.

The fact that Rescue can improve support staff productivity, in addition to boosting customer satisfaction rates, has influenced many companies to implement the solution. Rescue enables them to truly optimize operations in and outside of the workplace, without straining their budgets.

Building the road map to Rescue

Wettemann asserted that there are generally several factors that contribute to whether a particular solution will drive value or not. In many cases, these considerations go well beyond the financial realm, dipping into end-user satisfaction and ease of use. By assessing these elements alongside long-term objectives, executives can build a strong business case for the use of Rescue in the workplace.

Evaluating Rescue requires decision makers to consider five key determinants, including how many people will use the application and how often those individuals will do so. Executives must also assess any potential risks associated with using Rescue, which could include unexpected costs if something were to go wrong, as well as any potential room for growth in terms of collaboration and knowledge generation.

To hear Wettemann and Clancy discuss crucial tips for decision makers trying to build a business case for remote support, and the key advantages Rescue can bring to a business, download and listen to the webinar now.



Mobile Engagement Defined

DictionaryMobile engagement is not advertising.  While the issuance of mobile ads is a discipline in and of itself, it is distinct from the concept of mobile engagement.  Mobile engagement is about communication or the facilitation of conversations between a business and a customer either in real-time or asynchronously, through a variety of connection channels. The widespread adoption of both smartphones and tablets, coupled with their constant connection to social media outlets, has shifted the customer/business balance of power squarely to the consumer.  Because of this phenomenon, “mobile engagement” today, looks much different than it should.  One of our hopes, over time, is to empower businesses to better understand mobile engagement so that they might embrace it, optimize it, and build competitive advantage from its superlative execution. Click here to read the full story.

(Image source)


5 Tips to More Profitable Meetings in 5 Minutes


Unproductive sales meetings aren’t a good use of your time, or your prospect’s. But all you need are five minutes to learn how to make your sales meetings more productive, engaging and profitable. Below are 5 tips from our ebook, 5in5: 5 Tips to More Profitable Meetings in 5 Minutes . Take a look!

1.       Be a Closer, Not a Road Warrior.

When you have more airline and hotel points than sales, something needs to change.  The reality is that travel requirements may actually limit how many sales you can close.  Think about it – while you are sitting in an airport, riding in a cab, or picking up a rental car, you aren’t doing anything close to selling.  Add to that the administrative duties that are part of your job, and you’ll see that it is a miracle that you have any time in front of prospects at all!

Luckily, there is a smarter, faster way to get sales done.  Stow your travel bag and get busy with web conferencing and online meetings.  Efficient, convenient and a good use of everyone’s time, online meetings will get you in front of more people and generate more sales in a shorter period of time.  Tools such as instant screen sharing facilitate the meeting process, letting you get right to business.  But  watch out for complicated meeting software that require downloads and trip you up on system requirements. Focus on solutions that are intuitive and easy for everyone to use.  With online meetings, your stats will skyrocket, and you’ll get rid of that horrible jet lag once and for all.

Continue reading “5 Tips to More Profitable Meetings in 5 Minutes” »


LogMeIn to Present at the 2014 Piper Jaffray Technology, Media & Telecommunications Conference

piper jaffray conference logmein

LogMeIn, Inc. (NASDAQ:LOGM), a leading provider of cloud based connectivity and collaboration services, today announced that management will present at the 2014 Piper Jaffray Technology, Media & Telecommunications Conference on March 12th, 2014.

2014 Piper Jaffray Technology, Media & Telecommunications Conference

  • Date: Wednesday, March 12th, 2014
  • Fireside chat: 3:20 PM ET
  • Location: Le Parker Meridien
  • Speakers: Michael Simon, President and Chief Executive Officer and Jim Kelliher, Chief Financial Officer

The presentation will be webcast live on the investor relations section of the company’s website at www.LogMeIn.com and will be available for one month after the live presentation.

For more information, please contact Rob Bradley, Director of Investor Relations, at 781-897-1301 or rbradley@LogMeIn.com


[Infographic] The New mCommerce Reality

Smartphones and tablets have changed everything: the way we communicate, the way we meet, the way we get around, the way we shop and more. The connected, on-the-go customer has literally shifted the balance of power in our society. Mobile users have easy access to information, unlimited options, and the ability to publicly and instantaneously express praise or dissatisfaction. It’s no surprise that mobile devices are changing the way consumers purchase online and in stores. It’s important to recognize, however, that mCommerce is one aspect of a larger commerce landscape. The following infographic illustrates this new mobile reality. To learn more about mCommerce best practices and how they can be used throughout the customer lifecycle, download the new mCommerce Reality research report here.

The New mCommerce Report Infographic




LogMeIn Announces Fourth Quarter and Fiscal Year 2013 Results

For the fourth quarter of 2013, total revenue increased 22 percent to $45.2 million from $37.0 million reported in the fourth quarter of 2012.

Non-GAAP net income for the fourth quarter of 2013 was $3.9 million, or $0.16 per diluted share.  Non-GAAP net income excludes $4.8 million in stock compensation expense, $738,000 in patent litigation related expense and $613,000 in acquisition related costs and amortization.  This compares to non-GAAP net income of $6.0 million, or $0.24 per diluted share, reported in the fourth quarter of 2012.

Continue reading “LogMeIn Announces Fourth Quarter and Fiscal Year 2013 Results” »


[Infographic] 6 Tips to Launch your mCommerce Business

We hope you’ve enjoyed reading our 6 Tips to Launch your mCommerce Business series these past few weeks. Hopefully you’ve begun putting these tips into action! Check out the infographic in full below.


To see more like this, check out our other mCommerce research on the BoldChat website and feel free to share your feedback in the comments – we’d love to hear from you.


Upcoming Webinar: Building the Business Case for LogMeIn’s Rescue


Join us for a webinar on LogMeIn’s Rescue tomorrow, Wednesday, February 12, 2014 at 2:00 pm to 3:00pm ET.

Nucleus Research’s VP of Research, Rebecca Wettemann, will be conducting a webinar entitled, Building the Business Case for LogMeIn’s Rescue,  based on interviews and research she conducted with several Rescue Customers. She will discuss the financial and operational value these customers achieved deploying Rescue.  Joining Ms. Wettemann in the webinar is Tom Clancy, Vice President of Valiant Systems, who has deployed Rescue in his organization.  Please click here to register for this webinar.

We hope you will be able to join us!


Bringing B4B to Life: Moving from Disruption to Growth

b4bAs cloud computing continues to evolve and expand, business leaders need to recalibrate not only their firms’ internal operations, but also their understanding of B2B relationships.

This very topic was the focus of a recent webinar, “Bringing B4B to Life: Moving from Disruption to Growth.” The term “B4B” was coined by the Technology Services Industry Association (TSIA) in a recent book of the same title. Essentially, B4B represents the next evolutionary stage of the previously dominant B2B model, one based largely on the “as-a-Service” model.

Organized by TSIA and LogMeIn, this webinar featured two presenters: John Ragsdale, Vice President of Technology and Social Research for TSIA, and John Purcell, Director of Customer Care Products for LogMeIn. These experts discussed the nature of B4B, its implications for the business world at large, and how firms in every industry should strongly consider adapting to this new paradigm.

The B4B shift

Early in the webinar, Ragsdale highlighted some of the key concepts featured in his firm’s B4B book. Specifically, he focused on how the rise of cloud computing services is leading companies to shift from CapEx to OpEx, thanks to the ongoing, service-based nature of these solutions.

Critically, Ragsdale emphasized that B4B represents a new relationship between business-facing organizations and their clients. In the past, firms would work hard to sell their wares to other businesses, and then would move on. With the cloud, though, this is no longer feasible, as businesses are selling services, rather than products. This means that ongoing performance and support are essential for maintaining satisfactory revenue levels.

This shift may not be easy for every company, but it is where the business world is moving. This webinar highlighted not only the differences between traditional B2B and the new B4B models, but also the intermediary stages many firms will go through as they evolve toward the latter.

Continue reading “Bringing B4B to Life: Moving from Disruption to Growth” »


6 Tips to Launch your mCommerce Business – Tip #6

Did you know 84% of mCommerce sites have a dedicated customer service area? It’s clear that customer service matters to your business – and customers appreciate it.  So last, but not least, please see Tip #6 in our 6 Tips to Launch your mCommerce Business series, below.


Check out the full 4th Annual Mobile Mystery Shopping Study to get insight into optimizing your mobile experience.