The Collaboration / Productivity Quotient


image source: project collaboration tools by live and love life (CC BY 2.0) 

“Improve the frequency and effectiveness of collaboration and your teams will be more productive!” My Flipboard and Twitter feeds are teeming with articles that tell me this must be true. Yet whenever I talk to our sales team, an analyst, or a potential customer, everyone seems to be looking for “the stat” that really proves this. You know which stat I’m talking about. It’s the kind of stat that entire products and industries get built on:

17.4% of global web traffic comes through mobile
Companies adopting social enterprise have employee turnover of 2% vs 15-20% elsewhere
93% of companies using Inbound Marketing increase lead generation
60% of the time, it works every time

The closest I’ve seen to someone really coming up with a Collaboration –> Productivity number was a McKinsey report that looked at collaboration as a percentage of a knowledge worker’s day. It concluded that by improving collaboration (14% of a typical information worker’s day) you could *potentially* make employees between 25% and 35% more productive within that category. So, you’re telling me that I can make 14% of an employee’s day 25% more effective? For a grand total of 3.5% overall? When you apply scale to this number (think WalMart-type scale), this number is meaningful and must be pursued. But will 3.5% make a dent in decision making for smaller teams and enterprises? Maybe, maybe not.

So while our crack analytics and research team looks for “the stat,” let’s let logic be our guide. If you respect and like your team, you’ll probably work better together. If you believe in your company and its leadership, you’ll probably be more committed to your work. Agreed so far? OK good. Now walk a little further with me down Logic Lane: people are happier and more productive when they can choose the tools they collaborate with.

Having worked on LogMeIn’s product for the last couple of years has really opened my eyes to this. Every day I talk to executives who are shocked that their half-million dollar deployment of WebEx is sitting on the shelf and that their employees are having thousands of meetings with It’s easy and they love it. They heard about it from a friend or trusted colleague, and it wasn’t jammed down their throat as part of a company-wide email. The result is more frequent, high impact interactions–including more ad hoc meetings–that help them get more work done faster without the headaches of a big formal meeting.

I know they’re more productive. You know they’re more productive. We know they’re more productive. It’s too bad just knowing isn’t always good enough.


Support for iOS7 and iPhone 5S is Here

LogMeIn has continued to work with Apple’s devices and operating systems to provide you with the best access available.  We are pleased to announce that the LogMeIn App is now fully compatible with iOS 7 and iPhone 5S.


The newest update is now available on the App Store. Let us know what you think by providing reviews and ranking.

This app requires iOS 4.3 or later. Compatible with iPhone, iPad, and iPod touch and optimized for iPhone 5.



New research shows how is being adopted by enterprises


dominoes joinme

image source: domino by barryskeates (CC BY 2.0)


Wonder if would fit the many needs of your enterprise – from continuous collaboration to value? Don’t take our word for it. Find out what you need to know from an independent third-party research firm who evaluated our solution and asked our customers directly.

The new Guidebook authored by Nucleus Research features background information on challenges enterprises are facing, a review of as an enterprise solution, key benefit areas as identified by four enterprise customers, and best practices for maximizing the value of

Nucleus Research states, “Our research builds on vignettes and quotes from customers to develop a framework quantifying how organizations have achieved value from a solution.” In this case, they focus on the value and key benefits of to four distinct enterprises.

One key benefit outlined in the report is identified as ease of use and greater adoption. It appears that many businesses are introduced to by an individual employee who prefers its ease of use to their company’s incumbent conferencing tool. With use, starts to catch on.

“I started using this for my meetings and got questions from people who were able to join with just one click. People would ask me how to get this tool.” – A quote included in the Nucleus Research Guidebook.

Start reading the full report now to see if will work as your enterprise’s collaboration solution. And look for more information on this informative research in the near future.

Happy meeting!


Present Your Cubby Files from Your iPad Using

Did you know you can share your Cubby files from your iPad using With and an iPad you will never have to sprint back to the office for that last minute online meeting again. These step by step directions will get you presenting your Cubby files in no time.

Here’s how it works:

  1. Make sure you have the Cubby and apps installed on your iPad.
  2. Open your Cubby and select that game changing presentation that has to be shared with the world before it burns a hole in your iPad.
  3. Tap on the file to view the presentation within the preview pane and select the “open-in” icon in the upper right hand corner (the box with the arrow).
  4. Select “open in” option from the list.

join me cubby screengrab

The app will open and you’ll need to log in with your Pro credentials. Once logged in, choose to start the meeting with your personal link or one-time code.

join me cubby screengrab

5.  Click the start meeting button to begin sharing.

join me cubby screengrab

You are now hosting a meeting from your iPad and sharing that game changing presentation that was saved in your Cubby.

Want to try it for yourself? If you’re a Pro user test it out today! If you’re using the free version, set up a free Pro trial here:

For more information, visit our knowledge base at


3 Essential Business Lessons MSPs Can Learn from Geek Squad

I had the pleasure of sitting in on Geek Squad Founder, Robert Stephens’, keynote at CompTIA’s ChannelCon conference this summer. Stephens quit school and started Geek Squad by himself in 1994 with $200 and a bicycle. Now, Geek Squad has over 24,000 employees and is owned by Best Buy. As I was listening to Stephens share insights on the evolution of his business, I couldn’t help but draw parallels between his challenges and what many MSPs face today. Below, I’ve summarized a few lessons that stood out to me. I’ve also included a fun fact; a joke and Stephens’ final words to the audience.

Lesson 1: Details, Details, Details
I think any IT business owner would agree that growing a company is hard. It’s especially easy to overlook details that could improve the customer service experience.  Stephens makes the argument that not paying attention to detail is the downfall of most companies. The simple things such as, responding quickly, setting expectations, and not making customers feel stupid are critically important. Stephens also gave credence to the importance of uniforms. He didn’t want to be like other companies and make employees wear a polo (he compared a polo shirt to a minivan), so instead he went for a short sleeve, white button up with a black tie. Stephens stole his uniform idea from the Apollo 13 movie, but we’ll get to that in a minute. The uniforms help define the employee and he believes they increase efficiency as well. Now his staff has a functional outfit and does not have to worry about what they are going to wear every day.

I’m not suggesting that every MSP throw out their polo shirts or make their employees wear uniforms, but try to find some time this week to think about what you’re doing and why. Pay a little closer attention to the details that can make you stand out above the fray. Your customers will thank you for it, and probably your employees as well.

apollo 13 mission control

Lesson 2: There is No Need to Reinvent the Wheel
This next lesson hit close to home for me. In college, I majored in public relations and went into the program thinking that I would learn how to develop the most brilliant and original PR campaigns anyone has ever seen. My freshman year, a college professor burst my bubble by sharing some truth with me. No matter how smart or creative you think you are, someone, somewhere, has probably had the same idea before you. Stephens echoed this sentiment in his keynote by stating that he thought it was actually really smart to leverage others great ideas. He said, “All the problems you’ve ever faced have already been solved, in disguise”. He didn’t mean that businesses should become “copycats”, but instead, find the universal truth within an idea and use that to your advantage. Don’t copy, or steal (as he put it).

For example, when Stephens was designing the first Geek Squad car, he didn’t want it to look like other service vehicles that are covered with text and colors. So instead, he looked to successful companies like UPS and FedEx to see how they branded their vehicles. He liked the clean, simple design FedEx and UPS used and decided he wanted to model his car after them. In this case, he saw how successful companies were branding their trucks, found the universal truth that a simple and clean look is better, and used that truth as inspiration to brand his Geek Squad car.

On a side note, another motto I learned in public relations class was KISS (keep it simple, stupid). This is a good mantra to keep in mind when creating marketing & PR campaigns. Concise and simple messaging is the best way to sell your services.  Can you clearly summarize you’re company’s value proposition in a sentence or two? If not, stop reading this blog, do that exercise and then come back. I’ll wait.

ups mail truck fedex mail truck vs. russ automotive truck

Lesson 3: Your People are Your Product
Finding and hiring talent is something a lot of MSPs struggle with. Stephens suggested that he doesn’t have to find his “people”, they find him. Lucky guy, right?! The Geek Squad brand and culture seems to naturally attract the kind of people that Stephens wants working for him. How did he do this? I believe it stems from consistent messaging, branding and service. He was daring to be different and was building something great. He was out in the community, letting people know Geek Squad was there to help. And he took care of his people. He created a culture that fostered the exchange of ideas, collaboration and social unity. Stephens encouraged his employees to create their own social network and arrange activities outside of work with each other. Employees receive official Geek Squad badges and they are called “agents” instead of customer service reps. This is all part of building culture. If you are serious about growing a great business, these are the kinds of things that matter. Your business hinges on your people. How long has it been since your last office party? If you can’t remember, it’s time to organize a social outing of some sort.

cop badge

In summary, Stephens was an incredibly thought provoking speaker and I would watch another keynote of his any day. I’ll wrap this blog post up by sharing a fun fact, a favorite joke of Stephens and his parting words to the audience.

Fun Fact: Geek Squad is a LogMeIn Rescue customer!
Favorite Joke: Q: What is the difference between a geek and a nerd?
A: A nerd doesn’t know he’s a nerd and a geek doesn’t care.
Parting Words: Stay curious.


Nucleus Research finds is valuable to enterprises for external collaboration

windows explorer security error

(Image: Flickr/lorentey)


The independent research firm, Nucleus Research, recently interviewed several enterprises about their past web conferencing experiences with other tools and their current experiences using In the resulting evaluation research report, the Guidebook, Nucleus states that one of the top four key benefits of using over other tools is seamless external collaboration with suppliers and partners.


The enterprises questioned for the research stated that collaborating outside of their company’s networks posed firewall issues, yet the need to communicate externally was especially important, whether for vendor management and partnerships, or for working with external employees. Companies surveyed found that other web conferencing solutions ran into security or networking issues, while works securely and simply through a web browser.


When business is moving so fast that every day, hour and minute count, companies must seize every opportunity when dealing with external firms without wasting time trying to connect with them. Not only do failed connections frustrate the internal team, but they have the potential to damper partnerships essential to the business. In such an environment where time is money, enterprises need to be able to share content across networks quickly and effectively.


As stated by one company in the Nucleus Research Guidebook, “Some of the other programs didn’t work very well with other company networks, which made it difficult to bring vendors and suppliers into meetings.”


When connections count, they trust


About the research report

The new Guidebook authored by Nucleus Research features background information on challenges enterprises are facing, a review of as an enterprise solution, key benefit areas as identified by four enterprise customers, and best practices for maximizing the value of

Nucleus Research states, “Our research builds on vignettes and quotes from customers to develop a framework quantifying how organizations have achieved value from a solution.”

Start reading the full report now to see if will work as your enterprise’s collaboration solution. And look for more information on this informative research in the near future.


Happy meeting!


2013 LogMeIn Pedometer Challenge

The LogMeIn Wellness Program has been kicking around LogMeIn for 4+ years now.  What started out as eager employees simply supporting scheduled walks and runs, such as the JP Morgan Corporate Challenge, the MSPCA Walk and the Breast Cancer Walk, has grown into a fabulous program.

In addition to providing complimentary healthy snacks and beverage options to our employees, LogMeInners have access to their own top notch fitness center and locker rooms complete with showers.

With the annual LogMeIn Health Fair coming up, we decided to plan a Pedometer challenge to coincide with the dates. Employees had a week long period to sign up and were split into teams of 6-7 employees with a team captain. We dished out LogMeIn branded pedometers and let the games begin!

Employees will check in at several points during the next few weeks and report their team’s average steps. The pedometers go up to 99,999 steps and so far we had three employees tick over that mark—an impressive feat!  I have also had reports of two going through the washing machine and one falling into a lake while canoeing but all are still tracking accurately.

All in all, we’re off to a great start. Happy stepping, everybody!

feet running shoes



Upcoming Cubby Maintenance

We are constantly striving to provide you with the best cloud service possible. In order to do this, we sometimes must take Cubby offline to ensure that all of the necessary improvements are properly implemented.

During this maintenance and all cloud-based services will be unavailable. This includes access to cubbies on the cloud, cloud-based syncing, and access from a mobile device. Local content and DirectSyncTM will remain available.

The scheduled maintenance will affect users for approximately 8 hours on Sunday, September 8, 2013 at the following local times:

  • 6:01 AM UTC – 2:01 PM UTC
  • 2:01 AM EST – 10:01 AM EST
  • 8:01 AM CET – 4:01 PM CET

We appreciate your understanding and apologize for any inconvenience this may cause.

Thank you,

The Cubby Team