New Innovation in the AppGuru Preview, Part 2: Box, Salesforce.com Join Growing App Catalog

AppGuru is designed to give IT a single, central source for managing the myriad cloud apps being adopted and used in the workplace. And as I noted in my last post, we’re actively listening to our users to help guide our decisions on functionality and AppGuru’s ever-expanding app catalog.  So, with that in mind, I’m happy to announce that we’ve added new apps to the AppGuru App Catalog. The newbies are Salesforce.com and Box.

Our strategy with AppGuru is to enable admins to manage all of the cloud apps that are critical to their businesses. We’ve been prioritizing the list based on feedback. Sync and store apps continue to be the number one request because of the security risks they can pose to a company’s data and IP. But we’re also working on integrations with other popular collaboration, helpdesk, Finance, and HR applications.

We believe that a delightful experience is what separates the great apps from the good apps. So, we’ve spent a great deal of time improving the way the app tiles animate when you’re interacting with them. Play around to get a feel for it. We’d love to know what you think.

What apps would you like to see in AppGuru? If you’re already a user, check out our feedback community which you can access from within AppGuru.  Here you can suggest or vote on apps as well as new features and functionality.

If you haven’t joined us on the preview yet, you can sign up here.

         

What’s new: the Click2Fix™ experience, and the Rescue iOS App!

You may remember that LogMeIn Rescue was the first solution in the market to bring remote technical support to mobile devices. In our latest version of Rescue, scheduled for release later today, we’re redefining the state of the art! We are thrilled to introduce Click2Fix™, and the LogMeIn Rescue iOS App.

With Click2Fix, we’ve completely redesigned Rescue’s interface and user experience for remote support of mobile devices. We are well aware that time is money when it comes to providing remote support to your customers. With that in mind, Click2Fix speeds up problem diagnosis by proactively alerting your agent to potential issues on the device, and provides 1-click remediation to a wide variety of issues that drive customers to call you. Customers have a great experience, and your agents continue to be heroes! Having rigorously designed and piloted this at some of the world’s leading telecom operators, we’re excited to bring this to our broader customer base. The video below provides an overview of how it works.

Following the success of the Android support app we released to Google Play earlier this year, we will soon have a new Rescue diagnostics app in the App Store for all iOS devices; we expect final approval from Apple shortly! With the end user’s permission, Rescue agents will be capable of pulling diagnostic information from, and pushing fixes and configuration settings to the iPad or iPhone. This is a significant step forward in the way iPads and iPhones are supported in the market today, and puts Rescue customers back in charge…..again!

With this latest version of Rescue, we’re embracing the new realities that mobile devices and their users create for our customers. So if you’re a Rescue customer already supporting mobile devices, we’d love to hear what you think about the new experience.  And if you’re new to Rescue and just looking to explore the best options for supporting mobile customers or a mobile workforce, you can try it for free for 14 days.  Let us know what you think.

         

New innovation in the AppGuru Preview, Part 1: Group Support

It’s been almost 4 weeks since we opened the doors on the AppGuru preview, and we’re happy to announce some new capabilities, and, yes, some new apps.  We’ll provide a deeper dive – and quick demos – on all the new features in the coming days, starting with one of our top requests: group or team support.  But before I get into the details, I wanted to first thank each and every one of our customers for your continued feedback and ideas. It’s always gratifying to know that we have such a reliable and insightful base of people to help us in our journey to build great products.

So, with that in mind, here’s a look at the new group support. We’d love to hear your thoughts:

AppGuru_groups_screenshot

Group support, or more accurately nested group support, allows you to organize your users into whatever group structure makes sense for your business. It is also our first step toward broader Active Directory support; where we’ll enable you to replicate your AD group structure in AppGuru.

This gives you the ability to apply policies at the organization unit level – teams, departments, office locations, accounts, etc. – and apply these policies across appropriate apps under management.  The result is dramatically simplified on-boarding and the ability to ensure that new users are automatically assigned to the apps you’ve set up for their respective organizations or teams.

You can see it in action below, or even better, try it out for yourself.  It’s now live for all AppGuru users.  If you haven’t joined us on the preview yet, you can sign up here.

Don’t be shy. We want to hear more about what you like, loathe and anything in between.  And feel free to pile on over at our feedback community once you’ve joined the preview.

         

Record your meetings, now in beta

We get new feature suggestions every day from our users, and the one we heard most often was to add recording.   We heard you loud and clear, and we’re happy to announce that recording is ready for you to try on our beta site (beta.join.me)!

When we asked users what they wanted to record, we most often heard about training, demos, town hall meetings  – but we’re sure you’ve already got your own great ideas.  No matter what you choose, join.me is ready and able to capture both the screen and audio conversation.

To start your recording, click on the (new!) Plus icon and click “Record”.  When you’re done, hit “Stop recording”.  As soon as we’re done processing it, your recording will be available on the new “my meetings” tab on the join.me website, under “recordings”.

join me recording screenshot

Users can check this feature out now by signing up or signing in with their pro credentials at beta.join.me and starting a session. Since we’re still in beta, feedback is wanted and welcome at recording@join.me.  Don’t forget to check out our knowledge base articles on the topic.  Happy recording!

         

Hamachi Mobile for iOS and Android is now in Beta

The open preview of the Hamachi mobile client brings Hamachi networks into reach from an iOS or Android smartphone or tablet. Now, IT managers and network owners can give members of their team secure, on-the-go access to critical information on corporate networks. Network resources, such as intranets or proprietary software, are now securely available from mobile devices.

Check it out:

  •  Log in to the preview site with your LogMeIn ID: https://preview.logmein.com
  • Click on Networks in the left navigation
  • Add mobile clients and configure how you want them to connect: simply click Add Client, select Add mobile client and then follow the on-screen instructions

Picture1For additional tips, support and information on the Hamachi Mobile preview, visit our community. Let us know what you think by sending feedback to hamachi-feedback@logmein.com.

Note: The mobile client is free to use during preview, but is expected to be a premium feature upon release.

         

Cubby is now in the LogMeIn iOS App!

Cubby by LogMeIn is the easiest way to sync files across your devices, store them in the cloud or share them with colleagues.  With the LogMeIn App, you can now access all of your files directly from your iOS device—and we’re giving you 5 gigs Free! Just tap on the Cubby logo in the app and all the features of Cubby, including your 5 gigs of Free storage, are immediately available to you.

Cubby for iOSWith Cubby you can:
•Sync folders across all your computers
•Share your files publicly or privately
•Go back in time with unlimited versioning
•Access your files with desktop and mobile apps

Already using Cubby for your cloud storage solution? Just tap the Cubby logo to access your files and folders.

Also available in the new update are focus tracking for Windows users that automatically places the most recently opened window in the center of your screen and various bug fixes.