Switching for better Mac screen sharing: a true story from join.me

Everyone has their own join.me story. And in the name of collaboration, we’d like to share these stories with you. Check out Katrina’s story:

“I own a virtual bookkeeping company that services clients in multiple states, including those who use MACs and PCs. We provide bookkeeping services using desktop and online versions of Quickbooks and other web-based accounting programs (Less Accounting, Outright.com, etc). Some of our clients have desktop versions of QB where we need to remote into their computers in order to update their records. It’s a very good system and we think it works well. I spent a lot of time looking for a low-cost (or free) remote session program and settled on ZohoAssist. It works very well, and for months it has been our main system.

However – I noticed with my MAC clients the session runs hella slow, and time is money for us!! One of my staff bookkeepers was in the middle of working on a clients books (PC to MAC) and the MAC remort session using Zoho had a lag time of 3-5 seconds!!! She was getting frustrated, annoyed and loosing productivity (which cost me time in payroll and missing a clients deadline). I had remembered that I was introduced to join.me by way of chatting with Shoeboxed.com, and my Account Manager was using a Mac (I have a PC) and there was virtually NO lag time. So I made an executive decision on the spot. I remembered how easy it was to join his session and for me to sign up, so I went ahead and signed my client up for a join.me pro account. I called her, and in two minutes we had switched from Zoho Assist to join.me! It was quick, easy, fast to get going, and we lost no extra time trying to explain to my client how to set join.me up nor how to give us permission to control her Mac. There was NO training involved. My bookkeeper took control and the rest of the day was SMOOTH sailing (and mucho productive!)

Needless to say, we’ll be switching all our Mac clients to join.me for better screen sharing!!”

– Katrina M. Harrell, CEO & Founder of Your Simple Bookkeeper

Want to share your own join.me story? Email me at maggie@join.me.

         

New Search Now in LogMeIn Central for Better Computer Management

We’ve updated LogMeIn Central with new search enhancements based on customer feedback to help make computer management easier for users who need to identify and find computers from the Home tab and main computer list.

Simply select the drop-down menu next to the search box (see image above) and you’ll be able to search based on specific criteria for better computer management.

  • Any Field – search all criteria simultaneously
  • Visible Fields – search criteria shown in Detail View
  • Alerts – search by number of unacknowledged alerts (results show # or higher)
  • Status – search computer state in LogMeIn – just type “Online, Offline or In Session”
  • Description – search by computer description (very helpful if you use computer descriptions as tags within a group)
  • Group – search by computer group
  • Version – search by LogMeIn host build number or version
  • Subscription – search by Free or Pro

You can also enter multiple keywords – for example you can enter “default online” with a search set to ‘Any field’, and this will typically return all online computers in the default group.

Log in and try it out today.  Looking forward to your feedback, please leave comments below.

         

Let’s discuss: Your favorite free tools.

Sharing is caring, right? So let’s bring our collective minds together and share our favorite online tools. Are you using any free apps in conjunction with join.me? Any apps you might think someone who uses join.me would find handy? If you like an app, we might, too. So leave them here in the comments and tell us what you’re using.

I’ll start with mine: When I am using join.me, I also like to use Jing. It’s a cool little app that sits in the upper right-hand part of your screen (that’s a Mac thing; for Windows, it’s in the upper middle) and allows you to capture an image (or record) part of your screen and annotate on the fly. A great find.

         

“I now turn to join.me instead of any other tool”: a true story from join.me

Everyone has their own join.me story. And in the name of collaboration, we’d like to share these stories with you. Check out Mark’s story:

“I use join.me for multiple reasons.  Just the other day, I used it personally to show my wife how to do something on a website.  I wanted an easy way to show her without having to have her come to the office to see.  So I used join.me.  Initially, she thought it was weird to see what was happening on my screen.  When I asked her how well it worked, she stated that it worked very well and was easy to use.

As a software developer who works remotely some of the time, either at home or a client site, I need to show other developers what is happening with the software or in the database.  I now turn to join.me instead of any other tool.  I’ve tried using other tools; however, with just a couple of clicks I have join.me running and I have pasted the join.me link in an IM window.  Within a minute, they are connected and I can show them that is going happening.  So much easier than trying to explain it over IM or the phone.”

-Mark Starkman; Senior Developer

Want to share your own join.me story? Email me at maggie@join.me.

         

“join.me is the light in the darkness”: a true story from join.me

Everyone has their own join.me story. And in the name of collaboration, we’d like to share these stories with you. Check out Tom’s story:

“I work for a small but growing service-oriented business with seven sales representatives around the country. Our company also has several other employees who work remotely from time to time. Part of my duties include supporting them all with help-desk type issues. And most whom I support have only novice computing abilities which several years ago made helping them very difficult. What used to be done over the phone between two people speaking different “languages,” skilled and un-skilled, caused much frustration for all involved. Now with join.me, those same type sessions are turning into teaching opportunities instead of headaches. join.me is the light in the darkness. I am now able to guide the users and let them learn in the process which in the long run will lessen the help needed.

Another cute story: I shared join.me with my 73 year-old mother who is highly skilled herself. She has been helping her 97 year-old mother, Grandma to me, learn how to use a computer. Grandma loves to read and play cards, and now she is learning how to send emails to her nieces, nephews, grand and great-grand children. As you can imagine, there are times when the computer is a bit mysterious to Grandma, but now Mom has installed the join.me icon on Granny’s desktop so that Mom is only a click and a phone call away. Very cool!

join.me is truly one of the simplest, most useful applications that I use on nearly a daily basis. Thank you join.me!”

– Tom Mappin

Want to share your own join.me story? Email me at maggie@join.me.