Stop Spending Your Day Running from Computer to Computer

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Are you tired of running all over the office or warehouse to support computers and end points? Or sick of logging in after hours to push software updates when employees aren’t using their machines? You can say goodbye to the extra steps (though our activity trackers love them) and late night updates with Background Access, available with Central Plus and Premier.

With Background Access, you can run processes, push software, access the computer’s dashboard, monitor services, and more – all without having someone on the other end. This means you’re more productive during the regular workday, and spend less time waiting for others so you can get your job done.
From the Central dashboard where you can see all computers in your network, click on Computer Management and then select the type of action you want to work on, such as run a new process, update drivers, reboot, and more. If the end user is at their machine, they won’t experience any lag time while you work.
So next time you’re climbing the stairs to another floor for the umpteenth time that day or staying up late to transfer new software to employee computers, take a few minutes to check out LogMeIn Central. Visit LogMeIn.com to learn more and start a free trial of Central today.

         

BoldChat: An “amazing tool for eCommerce”

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Digital marketing expert Brian Hughes began a recent piece that appeared on the Huffington Post with a rather astounding figure: for the average eCommerce site, “80 percent of customers only make a purchase once.” That might make sense if you’re selling houses, yachts, or some other once-in-a-lifetime item. But for the average online retailer, that statistic has to be disheartening, especially given what we all know about how much more expensive it is to find a new customer than retain an old one.

Brian doesn’t think that businesses should take their eCommerce problems lying down. He has a roundup of solutions that he characterizes as “five of the best tools” for addressing what is a real eCommerce challenge – and BoldChat was selected as one of those five best tools. He lays out five problems related to eCommerce challenges and suggests a solution for each of them. Here’s what he had to say about us BoldChat as a solution for slow customer service:

When customers have a question, they need an immediate answer. Don’t force them to dig through your FAQ list, wait 24 hours for a response to an email question, or worst of all, sit on hold with a customer service rep. BoldChat’s live chat software provides an immediate helpful human presence, which dramatically increases customer satisfaction and boosts sales. According to BoldChat, customers are 7.5X more likely to convert when they use live chat. These same customers also increase their shopping cart size by 55 percent. Plus, since most questions can be answered in just a few minutes, live chat can also help offset traditional call center volume by up to 80 percent. End customer service headaches by offering better, faster, more efficient service.

Thanks for the shout-out, Brian. If you’d like to see his full post, you can find it here. And if you’d like to learn more about BoldChat, check out this short video.

         

Don’t be the fool. WFH tomorrow.

You know they’re coming. The office pranks, the creative marketing emails, the stunts meant to shock and surprise. Tomorrow is April Fools’ Day, and while it happens every year, there’s always one person or brand that manages to fool us every time. This year, don’t let April Fools’ Day get the best of you. Work from home where the only pranks you encounter will be the ones you read about on Twitter.

Knowing that 80% of people have worked remotely in the past six months, it’s likely you won’t be the only one who opted to avoid the pranksters and spend the day working from home. Not sure if WFH is right for you? Plot your way through our infographic below to find out if you have everything you need at home to get work done and be productive at home.

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Windows XP & Server 2003 End of Support FAQs

As part of our commitment to keeping you informed, we want to let you know that LogMeIn Pro and Central will be ending support for desktop client and host software installed on Windows XP and Server 2003 computers as of May 30, 2016. This follows the lead of Microsoft, who ended support for XP in April 2014 and for Server 2003 in July 2015.

Your LogMeIn computers using these operating systems will continue to be online through May 30th; at that point, LogMeIn can’t guarantee your remote connection and you may not be able to remotely control or support those machines.

At this point, we encourage you to consider an upgrade plan for your operating system to continue use of LogMeIn beyond May 30th and we recommend that you review the commonly asked questions below as you begin your transition.

Will I still be able to remote control my Windows XP and Server 2003 computers after May 30th?

Yes, after May 30, 2016, LogMeIn is ending support for Windows XP and Server 2003, which means we will no longer accept technical support phone calls for issues related to LogMeIn software installed on Windows XP or Server 2003 operating systems. It also means that we will not be releasing any new updates for XP or Server 2003 hosts, including security updates.

LogMeIn is not taking any active steps to disrupt the ability to remote control an XP or Server 2003 machine, but we strongly recommend our customers create a plan to move off of these systems.

What is the technical reason behind this decision?

We made the decision to stop supporting Windows XP and Server 2003 because the cipher suite support in Internet Explorer 8 is limited, meaning it is actually more likely for an issue to occur when using the website client on these operating systems, especially on IE 8.

Currently the only cipher suite that works for Internet Explorer 8 is 3DES (a.k.a Triple DES, 3-DES, TDES), which is left on the website solely to support XP and Server 2003 machines. Once this is considered vulnerable and gets removed, users won’t be able to log into the Pro or Central website using Internet Explorer from an XP or Server 2003 machine. This is the client side.

Existing XP and Server 2003 installations probably won’t be affected as we use our own OpenSSL library (built-in) to connect to the website and gateways.

However it may be a problem to attach or change a subscription since, in that case, the embedded web-view control is using the website and LogMeIn’s Common Login Service.  This may break down if the 3DES cipher is determined to be a security vulnerability and later disabled.

Why is there no specific date when computers on Windows XP and Server 2003 will no longer be accessible via LogMeIn?

Every environment is different and once we are no longer releasing updates to a software installed on the XP or Server 2003 operating systems, we can no longer confirm the reliability or security of that software, but we also aren’t actively turning off the connection. Therefore, you will be able to remote control Windows XP and Server 2003 computers indefinitely, but LogMeIn is not responsible for the problems occurred from using XP or Server 2003 after May 30, 2016.

Do I need to manually turn off automatic updates to my XP and Server 2003 hosts to continue remote controlling those computers?

No. Since after May 30, 2016, LogMeIn will no longer provide any new updates to XP or Server 2003 hosts, this is an unnecessary step. These host computers will not receive any sort of updates in the future.

         

QUIZ: What type of IT guy are you?

Every office has their stereotypes – we’re all a Jim, Pam or Dwight in one way or another. When it comes to IT teams, you have proactive team members looking to stay ahead of issues like offline computers or outdated software, and you have the more reactive ones that handle help desk requests as they come in. Whichever category you fall into, your personality and work style contribute to the ecosystem of your team and enable productivity that keep the rest of your company running smoothly.

IT automation and management software like LogMeIn Central help keep all of your IT team members on the same page, whether they’re proactive go-getter, or the more laid back reactive type.  Central gives your team a single-view of all computers in your network with status updates on connectivity, anti-virus, hardware, CPU, memory, and much more. Beyond that you can push Windows updates, deploy scripts, and run installers on your machines – all without interrupting the end user.

Of course, not every team operates the same way – even if you’re using a tool like Central. Take our quick quiz to find out what type of IT support you tend to offer and how your skills contribute to the larger team.LogMeIn_IT_Personas Quiz_Final_HighRes

         

Working from Home Makes Employees MORE Productive

Yup, we said it. Our research (from our friends at join.me) shows that people are just as productive, or even more productive, when  they work from home. What does that mean? It means they’re joining and leading meetings, available via email, phone, and text, and NOT watching TV.

Given that two-thirds of people work from home as often as they need to, it’s no surprise that they’re productive when do they do. And with tools like remote access to connect to machines in the office, cloud-based applications that contain their work, and password managers that connect both apps and devices, there’s no reason why people can’t be productive from home, or anywhere that they have an internet connection.

Check out our latest research on WFH productivity trends and if you haven’t already, get a free trial of LogMeIn Pro to see how much work you can get done on your next WFH day.

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The one app you need for better IT management

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And it’s not in the app store. Central is the remote access tool built to give IT and end users access anytime, anywhere. With the LogMeIn Central desktop app, one click is all you need to connect to your remote device. You don’t need to even deal with your browser. Plus the desktop app offers additional features for the best experience LogMeIn has to offer, including:

Greater security: Automatically login to your devices with locally stored and encrypted passwords to ensure access to a computer doesn’t mean access to all data and machines in your Central account.

No delays: Connect in an instant without the hassle of browser updates and plug-ins. You never know when your browser will push an update, and if you don’t have admin rights to your machine, it’s even more of a hassle to get it updated. With the desktop app, simply connect to LogMeIn with one click.

Quick access: Avoid the hassle of memorizing multiple passwords with automatic login on the desktop app. Even better, you can setup two-factor authentication for your accounts to ensure your company data is secure, no matter when or where your employees access it.

Don’t miss out any longer! Download the Desktop App, available for Windows and Mac, today for a seamless remote control experience that makes your day-to-day that much easier.

 

 

         

Webinar Recap: Your Top Anti-Virus Management Questions Answered

A few weeks ago we launched the Anti-Virus Command Center for Central Premier, and last week we hosted a webinar to give our users a demo of the feature and talk about the many ways to use this new page. If we missed you last week, no worries, you can watch the full recording here (just reganti virus webinarister to watch)!

We had a full session last week with customers who not only asked questions but provided valuable feedback on anti-virus management. Thanks to those who attended and contributed, always appreciated!

As a recap for those who couldn’t attend, we’ve pulled together the most popular questions that came up throughout the webinar. Here are the top 3 questions with answers from our product team:

1.Which anti-virus software does LogMeIn Central support?

The new anti-virus page now fully supports an additional 100 AV software vendors. Check out the complete list of supported anti-virus software to see if Central covers your computers.

2. Does anti-virus work on Mac computers?

Yes, Central’s anti-virus capabilities support anti-virus software on both Macs and PCs. However, only Mac computers that have LogMeIn host version 4.1.0.5673 or higher will show up on the anti-virus page. You can check your host version and update to the latest version from the LogMeIn Control Panel.

3. Can I sort or search for computers by threat level or issue?

Yes, you can sort computers by clicking on column headers, or by searching for keywords to find computers with similar status or needs. For example, you can search for “not installed” to see a list of all computers without anti-virus installed.

We received many questions during the webinar and the complete list of answers can be found here, but if you’d like to see a demo of the new anti-virus feature, watch the 20-minute webinar when you have a few minutes!

 

         

Customers Turn to 3+ Support Channels – Will You Be There for Them?

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Delivering fast, painless and reliable service is critical not only for Customer Service executives, but also for Sales and Marketing leaders tasked with increasing conversions, growing revenue, and maximizing customer lifetime value.

No one communication channel (or channels) stands apart in the consumer’s mind, so organizations need to support a variety of channels. But not every channel is ideal given the customer, the situation, or the device they’re using – and it’s no surprise that 64% use three or more channels when contacting a company for support.1

Customers looking for quick access to return policy information may be satisfied with a self-service option to answer this commonly asked question. A more consultative sales, beauty, or personal finance interaction may warrant a virtual face-to-face interaction.

In today’s world, customers want options for fast resolution, and you better deliver. In fact, Forrester found that 53% are likely to abandon a purchase if they can’t find quick answers to their questions.

Today, BoldChat makes it easier than ever to meet consumers’ expectations of service. And we provide the flexibility and control you need to tailor the experience to your business.

  • Our integrated, out-of-the-box Video Chat solution enables businesses to connect with their customers and prospects in a more engaging, personalized and unique manner, driving higher conversions and customer satisfaction.
  • Our Auto Answer capabilities help website visitors find resolutions for frequently asked questions quickly on their own before being escalated to a chat session for more advanced, personalized support, helping to offset volume and deflect minor inquiries, freeing up resources for more complicated issues.

Contact us to learn more or schedule a demo today!

1Where Contact Centers are Missing the Mark with Customer Care, Ovum, March 2015

         

Anytime, anywhere account access with LastPass

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It happens to all of us. Some of us, far more often than others. You forget your password and you have to reset it. Then you have just another password to remember.

This common occurrence presents two problems. One, it’s overwhelming to have so many different and unique passwords for all the accounts you need and use every day. Two, it’s not secure to make it easy and use the same one, two or even three passwords for all of your sites. Think about all the personal data those accounts contain – your address, credit card information, phone number, even your social security number. You don’t want anyone to hack those accounts, but unfortunately, many people don’t realize this risk until it’s too late.

The reality is, it doesn’t have to be a challenge to protect your accounts and personal data, especially with a password manager. With LogMeIn Pro subscription packages, you receive premium access to LastPass, the leading password manager on the market, which gives you a hassle-free, secure vault to store all of your account information.

LastPass only takes a few minutes to setup and once you have an account, it remembers your passwords for you. This means when you visit a site where you already have an account, LastPass will auto-populate your username and password making it extremely easy – and safe – to access your accounts.

Stop wasting time writing, remembering and resetting passwords. Create one master password and keep the rest locked up in your LastPass vault. Visit LastPass.com to sign up for free, or login to your LogMeIn Pro account to redeem your complimentary subscription.