What’s new: the Click2Fix™ experience, and the Rescue iOS App!

You may remember that LogMeIn Rescue was the first solution in the market to bring remote technical support to mobile devices. In our latest version of Rescue, scheduled for release later today, we’re redefining the state of the art! We are thrilled to introduce Click2Fix™, and the LogMeIn Rescue iOS App.

With Click2Fix, we’ve completely redesigned Rescue’s interface and user experience for remote support of mobile devices. We are well aware that time is money when it comes to providing remote support to your customers. With that in mind, Click2Fix speeds up problem diagnosis by proactively alerting your agent to potential issues on the device, and provides 1-click remediation to a wide variety of issues that drive customers to call you. Customers have a great experience, and your agents continue to be heroes! Having rigorously designed and piloted this at some of the world’s leading telecom operators, we’re excited to bring this to our broader customer base. The video below provides an overview of how it works.

Following the success of the Android support app we released to Google Play earlier this year, we will soon have a new Rescue diagnostics app in the App Store for all iOS devices; we expect final approval from Apple shortly! With the end user’s permission, Rescue agents will be capable of pulling diagnostic information from, and pushing fixes and configuration settings to the iPad or iPhone. This is a significant step forward in the way iPads and iPhones are supported in the market today, and puts Rescue customers back in charge…..again!

With this latest version of Rescue, we’re embracing the new realities that mobile devices and their users create for our customers. So if you’re a Rescue customer already supporting mobile devices, we’d love to hear what you think about the new experience.  And if you’re new to Rescue and just looking to explore the best options for supporting mobile customers or a mobile workforce, you can try it for free for 14 days.  Let us know what you think.

         

Hamachi Mobile for iOS and Android is now in Beta

The open preview of the Hamachi mobile client brings Hamachi networks into reach from an iOS or Android smartphone or tablet. Now, IT managers and network owners can give members of their team secure, on-the-go access to critical information on corporate networks. Network resources, such as intranets or proprietary software, are now securely available from mobile devices.

Check it out:

  •  Log in to the preview site with your LogMeIn ID: https://preview.logmein.com
  • Click on Networks in the left navigation
  • Add mobile clients and configure how you want them to connect: simply click Add Client, select Add mobile client and then follow the on-screen instructions

Picture1For additional tips, support and information on the Hamachi Mobile preview, visit our community. Let us know what you think by sending feedback to hamachi-feedback@logmein.com.

Note: The mobile client is free to use during preview, but is expected to be a premium feature upon release.

         

Big News From MWC: Rescue Supports More Android Devices Than Ever!

The LogMeIn crew is over in Barcelona this week at the Mobile World Congress and we have launched an updated Rescue application for Android devices that gives all Rescue + Mobile users new advanced support options for the most popular Samsung, HTC, Motorola and Sony Android devices shipping today.  With this new “Rescue + Mobile for Android” application, technical support agents can now use full remote control from their computer to Android devices.  This will give anyone who needs to support these devices the ability to remote control, diagnose, troubleshoot and fix all kinds of smartphones and tablets as if they were holding it in their hands.

For example, a support tech trying to fix the latest models of Samsung, Sony, HTC or Motorola smartphones simply needs to direct the user of that device to Google Play (formerly known as the Android Market) where they can download the “Rescue + Mobile for Android”  app.  Once the app is installed, the Rescue technician generates the 6-digit pin code to establish a remote connection.  The end-user is always in control as usual, and must give the technician permission before access is possible.Image

Within just the past few years, Android has become the dominant operating system worldwide.  Check out our infographic  for some examples of how Android has changed the landscape for professional support desks, technical call centers and IT departments.  Whether you’re a mobile operator, retailer of Android devices, or looking for the answer on how best to support millions of Android devices walking into the workplace, this is a must have!

You’ve been asking and we’ve been listening!  This new update, along with our support for iOS & Blackberry devices, means that LogMeIn Rescue now supports more devices, manufacturers and platforms than any other remote support product on the market. Visit our website for more information.

         

On the go? So is Cubby.

By now, you've probably played around with cubby.com and downloaded Cubby on your PC or Mac. You've renamed your cubbies. Twice. You've read some FAQs. But have you downloaded the Cubby mobile app so your stuff is with you wherever you go?

Download Cubby for your iPhone/iPad or Android device for free to keep all your cubbies right in your pocket. Whether its the photos from the wedding you went to last weekend or the third version of the group PowerPoint you're working on, it's all right there, in your cubbies, whenever you need it. The app is still in beta (just like Cubby) so we're looking to you, Cubbsters, for your thoughts and feedback to make Cubby great. It's a serious task but we know you're up to it.

Here's the nitty gritty: The app will run on any iPhone, iPad or iPod touch running iOS 5.0 or above, and on any Android device running Android 2.1 or above.

Has anyone been using the mobile app? What do you think?

         

Get the join.me viewer for Google TV today

I don't know about you, but I love my Google TV. I love it for a lot of reasons (YouTube on the big screen!) - but now I love it because I can use join.me on it, too.

As of today, you can now download our join.me viewer for your Google TV. Head on over to the Google Play store on your Google TV and get the join.me app. Watch presentations, demos, slideshows - anything you want - just like you would from your Android mobile device. Except with a bigger screen. And probably a comfier seat.

Happy viewing.

         

LogMeIn Ignition Now Available for Amazon Kindle Fire

We're excited to announce that LogMeIn Ignition is now available for Amazon's highly anticipated tablet, the Kindle Fire.  With the launch of Ignition for the Kindle Fire, owners of Amazon's brand-new tablet can now benefit from the powerful blend of Ignition's remote access with Kindle Fire's lightweight, simple-to-use interface.

Ignition on the Kindle Fire lets you remotely access one or more computers anywhere, anytime. So you never have to worry about leaving anything behind.

  • Put your office in the palm of your hand.
  • Remotely access your PC or Mac as if you’re sitting right in front of it.
  • Use any business application like Microsoft Office on a remote computer.

The app is available immediately on Kindle Fire on the Amazon Appstore for Android for a one-time fee of $29.99 at www.amazon.com/appstore.

         

Instant Integrated Remote Support for an Android Tablet

In February of this year, LogMeIn announced Rescue support for Android tablets and smartphones, which can be achieved in two ways, pre-deployed for mobile operators and over-the-air for corporations. Today, we are excited to showcase an example of a mobile operator who has pre-deployed Rescue on an Android device, enabling full remote support with remote control. This also happens to be the first remote support solution that has been pre-installed on an Android Honeycomb tablet, the T-Mobile LG G-Slate.

LogMeIn has been working with T-Mobile to deliver an integrated, out-of-the-box support solution that simplifies the way customers receive support. From T-Mobile’s pre-installed “My Account” application, a customer and support representative can easily connect via LogMeIn Rescue and share control of the customer’s Android device to resolve a problem.

This solution is being used by T-Mobile representatives to provide support to T-Mobile customers on the new LG G-Slate tablet and other new Android devices, including the LG G2-X and Side-Kick 4G for T-Mobile.

Check out the video below to see the T-Mobile App with Rescue in action.

         

NEW UPDATE: LogMeIn Ignition for Android Now Honeycomb Ready

New this week, we’re excited to let you know that we have updated our LogMeIn Ignition for Android app to officially support Android Honeycomb tablets, including the Motorola Xoom. Existing users can update their app for free.  A broader Honeycomb release is also in the works.

As always, your direct feedback helps LogMeIn improve our products.   Get the update and let us know what you think by leaving a comment.

         

User Schmoozer - Andrew Lindsay

We heart our users. That’s why every other week, we’ll be schmoozin’ it up and shining the spotlight on you. Customers that leave us great feedback and have interesting reasons for using join.me will be featured right here on this blog. Got something nice to say? Don’t be afraid to speak up!

Name: Andrew Lindsay

Occupation: Lead Business Systems Analyst for Electronic Transaction Consultants

Uses join.me for: Web collaboration at work, ad-hoc tutoring and assistance; scheduling online teaching classes

"I simply can’t say enough good about join.me, especially the free version. I am a Lead Business Systems analyst with a firm in the North Dallas area.  My wife and I are active as community volunteers.  I use join.me at work; the ease and speed in initiating sessions makes it the tool of choice for collaboration, whether it is across the building or across the continent.  But I am most excited in using join.me with my volunteer work.  I teach basic computing at the local senior citizens’ center, I am the webmaster for a club with a lot of older adults, and I am the "designated geek" within my group of family and friends.  Many older adults have just avoided computers, for whatever reason, until computing became so pervasive that it couldn’t be ignored.  Today's operating systems, web sites, and even collaborative tools rely upon a basic set of conventions and understanding that those who have not been exposed to computing over the last five or 10 years do not possess.  Trying to provide assistance to this group without seeing what they are seeing or doing, and not having a common nomenclature for communication is a huge stumbling block to providing assistance.  It’s just plain aggravating.  But a join.me session is so very easy to launch virtually anyone can initiate a session.  After that, providing effective assistance is easy.  And shortly, I’ll be using my join.me pro account to schedule online classes to reinforce what’s been taught in the classroom.  join.me has really changed how I provide support.  But most importantly, it lets me spend more time with my wife!

Interested in becoming a User Schmoozer? Email me at maggie@join.me.

         

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