The world of collaboration just got a little bigger

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With millions of users and 100+% y/y growth, join.me represents our most popular and fastest growing product. Its speed and simplicity have quickly won over legions of fans across North America, the UK and ANZ.  And this week, we’re taking some key steps to bring this same great experience to a global audience.  We’ve just rolled out new French, Spanish, German, Italian, Dutch and Portuguese versions of join.me, as well as local language PC, Mac and mobile apps, while kicking off a significant marketing push in Europe and Latin America.

If you’re new to join.me or curious as to the drivers behind its success, the story — like the product — is pretty quick and easy.  As workers ourselves, most of us would recognize the impact that mobile working – more broadly flexible working – has had on our meeting habits.  It’s not just that more of our meetings are virtual — they are — but more importantly the volume and types of virtual meetings we’re all having are rapidly changing.  Sure we still have formal, pre-scheduled boardroom-style meetings, but we’re also more frequently collaborating on-the fly with small groups or even 1-1.  While most of the big web conferencing products were built to replicate formal, prearranged meetings, join.me was created with a completely different mindset – one that we believe is a better fit for today’s on-the-fly, impromptu meetings that very often blur physical and virtual lines.

This might be a big reason why there were 27 million join.me meetings in 2013, alone.  But don’t take our word for it.  If you’ve never tried join.me, or if you’re tired of meetings that consistently start 10-15 minutes late while everyone desperately tries to connect to the web conference, give it try…in English or Français or Deutsch or Português or Español or Nederlands or Italiano.

         

join.me Goes to HubSpot’s INBOUND 2014

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LogMeIn and the join.me team will be at HubSpot’s INBOUND 2014 on September 15-18 at the Boston Convention & Exhibition Center. As a sponsor of the event, we have several cool things going on that we want everyone to know about.

First, join.me will be used to host all of the HubSpot Deep Dive sessions — meaning session attendees can see the tool in action by joining the online meeting via their laptop or mobile device! This won’t be the only way to see join.me in action – be sure to catch a product demo on the INBOUND Live Stage in Club INBOUND.

Next,  Our VP of Product Marketing, Matt Duffy, will be leading a breakout session titled, “Leads vs. Trials: A case study on when you need content marketing and when you don’t,” on Thursday, Sept. 18th at 10:30AM-11:15AM, where he will be sharing some tips and tricks to implementing a content marketing strategy that shifts the focus away from trials and more toward leads.

Last but not least, stop by the join.me booth in the Sponsor Showcase for some cool giveaways and more info on how you can enter to win a vacation package in our #5Days Dream Getaway sweepstakes!

We’re extremely excited to showcase join.me’s speed and simplicity to the thousands of sales and marketing attendees at INBOUND – we hope to see you there!

         

LOGMEIN TO PRESENT AT THE 2014 DEUTSCHE BANK TECHNOLOGY CONFERENCE

We are pleased to announce that on Thursday, September 11th, 2014 LogMeIn’s Director of Investor Relations, Rob Bradley, will present at the 2014 Deutsche Bank Technology Conference at The Cosmopolitan in Las Vegas, NV. Details around the session are as follows:

2014 Deutsche Bank Technology Conference

  • Date: Thursday, September 11, 2014
  • Remarks: 1:50 PM ET/10:50 AM PDT
  • Location: The Cosmopolitan of Las Vegas , 3708 Las Vegas Boulevard South, Las Vegas, NV 89109
  • Speaker: Rob Bradley, Director of Investor Relations

The presentation will be webcast live on the investor relations section of the company’s website at https://investor.logmein.com/and will be available for 90 days after the live presentation. For more information, please contact me at 781-897-1301 or rbradley@LogMeIn.com.

         

[Webinar] Monetizing the Bring Your Own App Revolution

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IT service providers are underestimating the scale of the “bring-your-own-app” trend by 7X. On average, employees are bringing 21 apps into businesses today, often without the knowledge or approval of business leaders, let alone the control of their managed service provider. Often, MSPs are hesitant to manage cloud apps due to concerns for security of data and corporate information in the cloud, or a lack of control of managing these applications. This is a trend that cannot be ignored, and service providers that get out in front of the trend will not only help their clients maintain productivity with today’s empowered workforce, but can also monetize their business.

Join us on Tuesday, September 16, 2014 at 1:00 PM ET for a live webcast where LogMeIn’s Senior Director of Products, John Purcell, and VP of Channel Development, Ted Roller, will review the findings from our recent research and highlight the challenges and opportunities for IT service providers. As an attendee, you will:

  • Gain valuable insight into the true scale and impact of BYOA
  • Learn how to strengthen your role as a strategic partner
  • Acquire key tactical steps to create services and drive new revenue from BYOA

Don’t waste any time. Register today! https://www.brighttalk.com/r/PcJ

         

LogMeIn Acquires Meldium, Bolsters IT Management Portfolio: FAQ

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This morning we announced the acquisition of San Francisco-based Meldium (incorporated as BBA, Inc.), a provider of intuitive single-sign-on (SSO), password management, and identity and access management (IAM) solutions. The acquisition immediately expands our popular IT portfolio with an elegant SSO offering, while introducing a natural extension of the identity, cloud app, and device management capabilities in our other IT management products. As a result, the deal is expected to build upon and accelerate one of our key strategic growth drivers: Empowering IT professionals with the tools they need to embrace, manage, and secure today’s cloud-centric, consumerized, workplace.

You can find the full details in our release and get the answers to the most common questions surrounding the acquisition below.

FAQs surrounding LogMeIn’s acquisition of Meldium:

Q: What is Meldium?

A: Meldium is a cloud-based single-sign-on (SSO), password management, and identity and access management (IAM) solution. It is designed to help companies address the security risks that often arise from employees’ poor password practices around — and limited identity management capabilities for — the rapidly growing number of cloud apps used in the workplace. It offers a simple, secure way for teams and entire companies to manage passwords and secure employee access to popular business and personal cloud applications – apps that are most often introduced by individual employees or line-of-business workers. Meldium offers integration with nearly 1500 of today’s most popular apps, including the likes of Dropbox, Google Apps, Hubspot, WordPress, Zendesk, Salesforce, Asana, Trello, Evernote, JIRA, and Rackspace.  

Q: How much did LogMeIn pay for Meldium?

A: LogMeIn acquired Meldium for approximately $15 million in cash, a portion of which is contingent on performance and retention based payments expected to be paid over time.

Q: How many employees does Meldium have? What will happen to them?

A: Meldium has less than 10 employees. All have been offered and accepted positions at LogMeIn. The Meldium team will remain based in San Francisco.    

Q: Will this be a standalone product or bundled with other LogMeIn offerings?

A: We believe that Meldium’s SSO capabilities have distinct value and are complementary to the capabilities available in our broader IT management portfolio. In the near-term, we intend to offer standalone SSO, while working to integrate these capabilities into our other offerings in ways that best address emerging market needs.

Q: How many customers do they have? What happens to them?

A: Meldium has between 200-300 customers. Their access to Meldium and service has not been impacted by the acquisition.

Q: What is Meldium’s revenue? What will be the impact on LOGM’s 2H and FY2014 revenue?

A: We are very pleased with Meldium’s initial customer traction and growth rates, though we do not expect its early revenue to have a materially impact our current Q3 or full year revenue guidance.  

Q: How will this impact margins?

A: The acquisition is not expected to have an impact on margins in 2014.

         

[Sweepstakes] Where would you go if you had 5 days back?

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The time your spending waiting for meetings to start is adding up. According to our recent research, chronically late meetings and legacy web conferencing solutions are costing workers 5 days and 19 hours per year in lost time and productivity. We want to give those five days back.

Today we’re kicking off a ten week sweepstakes, giving one random winner, in the US and Canada, an all-inclusive, 5-day and 5-night vacation package. All you have to do is subscribe for a free join.me trial or if you’re already a join.me customer, just enter to win! See the full details below:

  • What: Sweepstakes, “Win a 5-Day Dream Getaway”. LogMeIn will be giving one lucky winner roundtrip airfare and accommodations for an all-inclusive 5 day, 5 night trip for two to the destination of their choice.
  • When: The entry period for the “5-Day Dream Getaway” Sweepstakes will be open until 12:00 PM ET, October 31, 2014. Winners will be determined by a random drawing and notified by e-mail within ten days.
  • How: Interestedparticipants can enter by signing up to try join.me for free on the Win a 5-Day Dream Getaway sweepstakes page at www.join.me/offers/5days. Existing join.me users are also eligible and can enter via the same page.
  • Who: Legal residents of Canada and the United States (restrictions may apply) are eligible to enter the drawing.
  • Where: www.join.me/offers/5days

No purchase necessary. Void where prohibited. Prize package subject to availability and blackout dates. Visit www.join.me/offers/5days for complete details. For more information, please visit the join.me Facebook page.

         

LogMeIn Central Integrates with Autotask

autotaskAttention Central users! We’re excited to announce a new integration between LogMeIn Central and Autotask that is now available for MSP and OIT customers. The integration is designed to help Managed Service Providers (MSPs) increase their efficiency and reduce response times when managing their clients’ highly distributed, mobile-centric work environments.

We’re confident this will empower IT service providers to create a seamless day-to-day workflow that eliminates the need to use multiple interfaces to handle ticketing, while extending their ability to do more with less time. Today’s MSPs and IT service providers have a great opportunity to better service their clients, differentiate their services from the competition, and create new revenue streams by addressing the inherent realities of today’s mobile, distributed workforce. By bringing together the best of Central and Autotask – tools trusted and relied upon by today’s MSPs – we can help our channel partners continuously improve their ability to monitor systems, automate tasks and better manage devices, both inside and outside of office.

Functionalities include:

  • Generate tickets automatically when alerts are triggered
  • Diagnose and fix remote computers directly from Autotask
  • Configure ticket parameters that map to Autotask fields, such as Account, Priority, Queue, Ticket Type and Work Type
  • Initiate a secure remote control session from Autotask tickets
  • Automatically update tickets in Autotask when the following alert-related events occur: Return to Normal, Self-healing Task Started and Acknowledgement
  • Acknowledge alerts in Central when you close a ticket in Autotask

For more information, please contact us.

         

LogMeIn Appoints Steven Chambers, Marilyn Matz to Board of Directors

We’re excited to announce two key additions to our Board of Directors.  Steven Chambers and Marilyn Matz both bring a wealth of experience to our leadership team, and we believe their complementary skills will be very helpful as we pursue our next phase of growth.

Having recently held the position of President, Sales & Marketing, at Nuance Communications, the market leader in voice recognition and artificial intelligence – and the company behind voice and AI solutions deployed across leading mobile, consumer electronics and automotive products worldwide — Steven Chambers is a mobile industry and voice services veteran.  In addition to LogMeIn, Chambers currently serves on the board of CallMiner, a provider of cloud-based speech analytics solutions that analyze customer engagements across voice, chat, email and social channels, and Jibo, Inc., the provider of the world’s first consumer social robot.

A big data expert and visionary, Marilyn Matz is CEO and Co-Founder of Paradigm4, the company behind the SciDB computational database management system used to solve large-scale, complex analytical challenges on big and diverse data. She is also a co-chair of the Mass Technology Leadership Council’s Big Data cluster.  Prior to Paradigm4, she was a co-founder of Cognex Corporation and senior vice president of the company’s PC Vision Products Group.

Hilary Schneider, who has served on LogMeIn’s board of directors since March of 2011, has resigned her position.

You can read more in our full press release here.

 

 

         

Death of the web conference (as we know it) – New Research Reveals 7 Key Findings

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It comes as no surprise that we spend our days in more meetings than ever before. Nor should it come as a shock that most of us believe we get little or no value out of most of the meetings we attend. Last week we released an extensive research report on the changing meeting behaviors of today’s modern workforce. According to the findings, late start times to these meetings are causing a negative impact on productivity — costing workers 5 days and 19 hours per year — in lost time!

Below are 7 key findings from the Collaboration 2.0: Death of the Web Conference (As We Know It) research report.

  1. Number of meetings increasing: Employees are having more meetings than ever before, with 91 percent of all employees surveyed saying that the number of meetings they are having is either static or rising.
  2. Ad hoc meetings on the rise: Today across all meeting types, 37 percent of meetings are ad hoc and unscheduled with40 percent of workers reporting a rise in these types of meetings over the past 2 years.
  3. Virtual meetings becoming the norm: 32 percent of all meetings are virtual, a trend that skews higher for younger workers (age 26-35) who report that 38 percent of all of their meetings are held virtually.
  4. Half of meetings perceived as having little or no value: 67 percent of employees report that more than half of the meetings they attend are not of value.
  5. Late start times frequently cited as key negative culprit: Late start times were cited as a key reason that meetings are perceived to fail to deliver value and are costing executives nearly three hours a week – five and a half days per year — in lost time and productivity.
  6. Devices become the second screen, even in face-to-face meetings: More than 60 percent of workers are taking laptops, nearly 50 percent are taking smartphones and almost 30 percent are taking tablets into in-person, face-to-face meetings. Additionally, 55 percent of workers report that they are using device-to-device screen sharing as an alternative to conference room projectors for in-person group meetings, blurring the lines between the tools used for physical and virtual meetings.
  7. Frustration, is leading to desire for new solutions: With the evolving changes to how employees are meeting, 66 percent of corporate buyers report that they are actively looking for new collaboration solutions to replace traditional web conferencing tools. More than 40 percent cite a better user experience as a primary driver, by far the biggest factor in their consideration.

Technology is driving the evolution of the global economy at an unprecedented speed, and as businesses and their workforces evolve with it, they demand web conferencing tools that are built for a new, more agile and connected workforce.

Interested in reading the full report? Download a copy of Collaboration 2.0: Death of the Web Conference (As We Know It) here.

         

The new BoldChat mobile release is now available!

The BoldChat team is excited to announce that BoldChat Mobile, previewed earlier this year, is now available! BoldChat now includes engagement directly within mobile apps (in addition to mobile sites) and deep mobile reporting across both iOS and Android browser and app environments. The full feature list includes:

  • In-app mobile SDK designed to make it easy for companies to deploy proactive and reactive chat within mobile applications, and give consumers another convenient way to engage with brands.
  • Sample iOS and Android apps to help speed mobile live-chat deployments and the associated time to value.
  • Mobile reporting across iOS and Android app environments, as well as mobile browsers to help businesses create targeted plans for optimizing engagements, while providing a more responsive, holistic and satisfying consumer experience.
  • Integrated support for customer interactions across SMS, live chat, email and social channels to streamline customer service and support management while offering multiple ways for customers to interact with a brand.
  • Mobile optimized proactive and reactive browser-based chat to help companies quickly tailor their web customer experience for mobile consumers.
  • Layered chat windows to provide a sleek, intuitive way for customers to browse and chat simultaneously, without having to switch between views or separate windows, by providing a sleek, transparent overlay on top of a browser page. The visitor can use familiar touch-based gestures to control chat-based conversations on their terms, including minimizing the view and calling it back up on demand through a slide swipe or tap.
  • Mobile indicator alerts to help customer service agents identify that a customer is engaging them from a mobile device, so the agent can modify the speed, length, and context of their response.

Boost customer engagement and conversions for your organization with these  new mobile capabilities. Interested in testing it out? Click here to request your demo today!

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