LogMeIn to Present at the Raymond James Internet/Software Crossover Conference

We’re excited to share that our Chief Operating Officer, Bill Wagner, will present at the Raymond James Internet/Software Crossover Conference at The Fairmont in San Francisco, CA. Details around the session are as follows:

Raymond James Internet/Software Crossover Conference

  • Date: Wednesday, May 28th, 2014
  • Remarks: 3:30 PM PST
  • Location: The Fairmont San Francisco, 950 Mason St, San Francisco, CA 94108
  • Speaker: Bill Wagner,  Chief Operating Officer

The presentation will be webcast live on the investor relations section of the company’s website at https://investor.logmein.com/and will be available for one month after the live presentation. For more information, please contact me at 781-897-1301 or rbradley@LogMeIn.com.

 

         

LogMeIn to Present at the J.P. Morgan Technology, Media and Telecom Conference 2014

We’re excited to share that our Co-Founder and Chief Executive Officer, Michael Simon, will present at the J.P. Morgan TMT Conference 2014 at the Westin Copley Place in Boston, MA. Details around the session are as follows:

J.P. Morgan Technology, Media and Telecom Conference 2014

  • Date: Monday, May 19th, 2014
  • Remarks: 1:40 PM ET
  • Location: Westin Copley Place, 10 Huntington Ave, Boston, MA
  • Speakers: Michael Simon, Co-Founder and Chief Executive Officer

The presentation will be webcast live on the investor relations section of the company’s website at https://investor.logmein.com/and will be available for one month after the live presentation. For more information, please contact me at 781-897-1301 or rbradley@LogMeIn.com.

         

What’s New: LogMeIn Host Software Update

What’s New: LogMeIn Host Software Update

Versions 4.1.4380 (Windows) 4.1.4387 (Mac): This update includes a new look and feel for the LMI Control Panel and improved bandwidth usage when controlling a remote PC or Mac. When the client device is a Mac with a retina display, the visual experience has been improved.

The list of supported anti-virus software has also been extended for those using LogMeIn Central in combination with pro hosts.

Additionally, this update includes various stability improvements and fixes for Mac and Windows.

 

         

[Webinar] 5 Strategies for Building Effective Mobile Engagement

With mobile device proliferation rapidly transforming consumer behavior, online shoppers are engaging in more ways and on more devices than ever before. Businesses are looking for robust customer engagement solutions that provide the ability to interact with customers on any device, at just the right time.

How prepared are you to effectively engage and convert these mobile shoppers? More than 5,500 mobile device owners worldwide shed light on how their mobile shopping habits are changing. Join us on May 15th, 2014 at 1:00 PM ET for a webinar where we’ll provide essential insights on how to convert mobile engagements into transactions and the unique needs of today’s multi-device consumers, including:

  • 5 strategies to build effective mobile engagement for 2014 and beyond
  • Key factors that contribute to a positive mobile experience
  • Insight into mobile shopper expectations
  • Top communication channels to drive mobile success

Register now, and you’ll receive a free copy of the Effective Mobile Engagement report. In addition, the first 500 people receive a $25 Amazon gift card! Report Cover*

The first 500 registrants will receive a $25 Amazon gift card. Gift cards will be distributed via email following the live event. Limit one (1) gift card per registrant. By providing your email address upon registration, you grant LMI the right to send you promotional and/or marketing messages. You may opt out of receiving further promotional and/or marketing messages at any time by following the unsubscribe instructions in any email marketing message. Entries generated by a script, macro or other automated means will be disqualified. Registrants may submit one (1) entry per person – multiple entries will not be accepted and only the first entry submitted will be eligible. Anyone found using multiple accounts to submit the same entry will automatically be disqualified.

         

Effective Mobile Engagement (part 5 of 5): Mobile Engagement Report Card – Average At Best

This is the final post in our series regarding the Effective Mobile Engagement research report. We asked respondents – both those that have had mobile sales engagements and those having mobile support engagements to tell us what channels they’ve used from their mobile device and then, how satisfied they were with those engagements.

Click here to read the full post from the BoldBlog discussing these responses.  To download a free copy of the Effective Mobile Engagement report, click here.

 

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(Image Source: Harry Tahiliani)

 

         

New enterprise version of join.me is here!

join.me enterprise

Due to growing demand – and more importantly, helpful input — from our customers, we’re excited to announce a new enterprise version of join.me is now available!

While IT has long been the trusted provider of workplace collaboration tools, the rise of cloud apps has led to an era where employees are increasingly taking matters into their own hands and bringing their own preferred apps into the workplace. Few apps have come to personify this bring-your-own-app (BYOA) trend more than join.me.  And today, we’re seeing this viral adoption drive larger and larger deployments of join.me in companies across the globe, while introducing a whole new set of management needs that come with company-wide rollouts.

Join.me has become one of the fastest growing collaboration offerings on the market, is used by tens of millions of people, and attracts more than one million first-time users every month.  In fact, there were more than 27 million join.me meetings last year, alone.

We created this enterprise version to help IT pros and team leads capitalize on the overwhelming adoption of join.me in businesses, while making it easy to bring join.me to virtually everyone in the business.  And we’re delivering it in a way that makes managing, customizing and deploying join.me quick and easy.  As a result, companies can now broadly adopt a collaboration tool already relied upon by millions of professionals.

The new enterprise version of join.me offers a variety of management features designed for larger teams, including:

  • Support for deployments of more than 25 users
  • Single Sign On (SSO) support via ADFS Integration and Active Directory Sync
  • Advanced user policies and permission settings for groups and individual users
  • Robust user management with provisioning, de-provisioning and user access controls
  • 100GB managed, secure cloud storage for sharing and/or storing recorded meetings and meeting-related files (powered by LogMeIn’s Cubby file sync and share app)
  • Integration with Microsoft Outlook (pro & enterprise)
  • One-tap audio conference host for iPhone (pro & enterprise)

Already using join.me at your business?  Looking for help winning over your colleagues in IT on a better meeting tool?  Be sure to check out the new join.me website for more information.

         

Effective Mobile Engagement (part 4 of 5): Let’s Chat About Email

This is part four of our series in which we discuss the findings of our recent Effective Mobile Engagement research report. In the last post we looked at how mobile impacts live chat success determinants. This time, we turn our attention to a different channel altogether – email.

One of the conclusions of the report is that a mobile engagement strategy must include text-based channels. We asked the survey respondents how frequently they engaged with companies using their mobile devices through a variety of channels. Of course, you’d expect the most popular method would be a voice call, and while calling was selected a large percentage of the time; it was not the far and away winner. In fact, when looking at the entire sample, it was bested by email for shopping-oriented engagements (49% vs. 58%) and tied email for support engagements (61%).

Click here to read the full post from the BoldBlog discussing which channels customers used the most to engage with companies.  To download a free copy of the Effective Mobile Engagement report, click here.

         

Can IT remain relevant in the era of BYOA? New research reveals 7 key findings

BYOA blog image

Two megatrends — the rise of cloud applications and the consumerization of IT — are conspiring to change IT as we know it.  And in turn, they are calling  into question the value and very relevance of the role of IT, itself.   Today we released the first in a series of  studies designed to explore the state of IT management in today’s “BYO” workplace.  Featuring input from nearly 1400 IT professionals and business professionals, the  report  focuses on the rapid rise of employee introduced apps, or the bring-your-own-app (BYOA) trend, and explores how consumerized cloud apps have become both a challenge and a blind spot for many IT professionals.

A full copy of the BYOA report, Managing applications in the age of BYOA: Reclaiming IT’s strategic role, is available for download.  We’ll delve into the key findings, including key steps IT pros can take to embrace and manage this new reality in future posts, but here’s quick look at some of the highlights and takeaways.

Key findings:

1. BYOA is here to stay.

70% of organizations have some presence of BYOA and it’s a trend that is only going to increase.

2. IT significantly underestimates the scale of BYOA.

IT professionals in this global survey estimated they have, on average, 2.8 applications that were brought into the organization by employees. But LogMeIn data based on companies analyzed in the past 6 months shows the average to be closer to 21 apps–more than 7x what IT estimates.

3. Consumerization of Apps is accelerating.

Employees are bringing in their own applications in the first place because they’re unhappy with solutions provided by IT. More than 64% of the time, applications are brought in by employees when a solution already exists.

4. IT is out of the loop.

More importantly, employees are consulting IT less than half the time when choosing these applications. Then, even after IT endorses these employee-introduced applications, IT is rarely involved in provisioning or managing them.

5. Security risks are inconsistently managed-if at all.

IT professionals acknowledge that BYOA poses huge security risks, and takes some of the control for technology out of their hands, but many are not actively working to address the problem; only 38% currently have a policy in place.

6. Active employee engagement can help.

There are many positive things that can come out of allowing employees to introduce applications if managed properly. Apps brought in by employees tend to be more user-friendly, mobile-friendly, and better suited for collaboration.

7. IT has the ability to choose its role.

IT professionals can decide what role they want to play. They can act as gatekeepers and restrict app adoption, act as passive observers, and let the adoption happen without their involvement–or IT can act as strategic facilitators, managing and shaping the adoption and direction of the growing BYOA trend.

         

Infographic: Is there a place for IT in the age of BYOA

Two megatrends — the rise of cloud applications and the consumerization of IT — are conspiring to change IT as we know it. Today we released the first in a series of studies designed to explore the state of IT management in today’s “BYO” workplace. You can get full copy of the BYOA report, Managing applications in the age of BYOA: Reclaiming IT’s strategic role here, or get some quick highlights on our blog or from the infographic below.

BYOA_infographic

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Effective Mobile Engagement (part 3 of 5): Mobile Changes Everything You Know about Live Chat Success

Part three of our series in which we discuss the findings of our recent research report on mobile engagement concludes our exploration of the mobilized live chat channel. In live chat deployments of size, we know that optimization of the operation is a multi-faceted task involving constant monitoring, measurement, training and testing. Over the years, providers like LogMeIn’s BoldChat and practitioners like our thousands of customers have come to understand the key success drivers of a live chat session. The Effective Mobile Engagement study sought to understand what happens to these factors, if anything, when you contemplate the chat session occurring in a mobile environment.

Click here to read the full post from the BoldBlog discussing the finding around a mobilized live chat channel. To download a free copy of the Effective Mobile Engagement report, click here.

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