[Webinar] Leveraging Live Chat for Support: 5 Key Questions Resolved


More and more organizations are adopting live chat as a support channel, leaving more and more channels asking whether it’s right for them, too. On Thursday, March 12th at 1pm EDT, we’re sponsoring a webinar that will help you find the answer. At “Leveraging Live Chat for Support: 5 Key Questions Resolved,” BoldChat’s Senior Director of Products, Ross Haskell, will join TSIA’s VP of Research, Technology and Social, John Ragsdale, for an interactive, 30-minute Q&A session on this important topic.

Haskell and Ragsdale will be discussing the following questions:

  • Does chat work for technical support?
  • How do I staff my live chat channel?
  • How does training for chat differ from phone?
  • Is outsourcing my chat channel a good option?
  • How many chat sessions should an agent manage?

If you’re considering adding live chat to your support strategy – or if you’re just curious about why so many others are doing so – you won’t want to miss out. You can register here. (If for some reason you miss it or you can’t make it, the replay will be availability shortly after.)

And if you’d like to learn more about BoldChat by LogMeIn, you’ll find lots of info here. (While you’re there, you can experience BoldChat first hand by chatting with one of our sales support folks!)


Customer Spotlight: Meltwater Sales Teams Drove Adoption of join.me

We recently spent a fun afternoon visiting the Boston offices of one of our favorite customers, Meltwater. If you don’t know them, Meltwater is a leading media intelligence platform offering their clients smart solutions in media monitoring, database management, and news distribution services.

Meltwater has a team of over 600 global sales professionals, who are all happy join.me users! What we love about their story is that the adoption of join.me came from the ground up. Sales teams were unhappy with the complicated meeting tools that the company was providing. Download requirements that were incompatible with prospect software or security regulations were causing meetings to fall from their calendars.

The Meltwater sales teams did some research to solve their problem – and they started using trial join.me accounts for their meetings. With the simplicity and speed of join.me, Meltwater sales reps can now start unscheduled, on-the-fly sales demos, leading to more meetings throughout the day, and in turn, they’ve increased their sales revenue.

Watch more of the Meltwater/join.me story in this video:

Thanks so much to Meltwater for letting us visit and for sharing your story with us! If you’re a current join.me customer and have a story to share, please leave a note in the comments section below. We’d love to connect with you!


What’s in Your South-by-Suitcase?

South by Southwest Interactive 2015 kicks off next week, and the join.me team is so excited to enjoy the sun and hand out free tacos. To make sure we’re prepared, we’re making our packing lists and checking them twice. Here are some of the essentials we recommend bringing to make the most of your time in Austin:

  • Portable Phone charger(s) – You’ll be tweeting, e-mailing, and snapping pictures throughout the event, so keep this on-hand to juice up for afternoon sessions and networking events.
  • Bluetooth Speaker – Get pumped up for the day in your hotel room with your favorite Spotify playlist!
  • Water bottle – With the warm  climate, deliciously salty BBQ, and evening beverages, be sure to stay hydrated all day to keep your energy up! There will be water stations at the event to fill up on H20.
  • Pedometer - Whether it’s a Jawbone, Fitbit, or another wearable fitness tracker, be sure to pack it. You’ll get your steps in for sure!
  • Selfie Stick – For the after parties and dinners out, make sure you’re ready for some great photo ops.
  • Texas 2 Step Cheat Sheet – These two steps are the one way to fun at any country western bar in Texas! Be sure you’re brushed up on your moves.
  • Ten Gallon Hat and Armadillo Cologne – When in Rome, right?

LogMeIn to Present at the Morgan Stanley Technology, Media & Telecom Conference

On March 4, 2015, LogMeIn’s President & COO, Bill Wagner, will be presenting at the Morgan Stanley Technology, Media & Telecom Conference at The Palace Hotel, San Francisco. Details around the session are as follows:

2015 Morgan Stanley Technology, Media & Telecom Conference

  • Date: Wednesday, March 4, 2015
  • Remarks: 3:40PM PT
  • Location: The Palace Hotel, 2 New Montgomery Street, San Francisco, CA
  • Speaker: Bill Wagner, President & COO

The presentation will be webcast live on the investor relations section of the company’s website at https://investor.logmein.com/and will be available for 90 days after the live presentation. For more information, please contact me at 781-897-1301 or rbradley@LogMeIn.com


update.me – Collaboration, Innovation, and Engagement News

Week of February 27

As the great Bob Dylan sang, “the times, they are a changin’.” Rapid innovations in software and technology are driving a brand new economic era, writes Klaus Schwab, founder and chairman of the World Economic Forum. Schwab describes the force of this technological revolution as a tsunami “with little warning and inexorable force”, cautioning that companies must adapt quickly or be left behind. Here at join.me, we aren’t scared; rather excited to be a part of this era of change. We are redefining collaboration and disrupting the market with simple and effective solutions, helping our customers quickly and easily adapt to this new economic landscape. This week’s articles revolve around a new age of collaboration and tools that are helping us improve collaboration.

updateme_Feb27_200x200The Age of Adaptation Klaus Schwab writes about the new economic era driven by technological change, and how companies must adapt to survive. “Competing in the twenty-first century economy will require relentless adaptation… every practice and standard will have to be rethought.”



frostsullivanJoin.me named Market Disruptor in New Report We’re excited to share a new analyst report by Frost and Sullivan, where join.me was named a market disruptor in the web conferencing industry, ranked as the fastest growing web conferencing product on the market.



eweek10 Social Networks Aimed at Improving Enterprise Collaboration Today, the lines are becoming blurred between using social networks as a business tool or a personal tool. eWeek recently compiled a list of 10 social networks aimed at improving enterprise collaboration.




smithsonianThe Accidental History of the @ Symbol We had to include this fun read about social media’s favorite character! How did the @ become a staple of modern electronic communication? Smithsonian Magazine writes an interesting history of the character that bears many interesting names, including the “snail” and the “monkey tail”.


join.me named 'Market Disruptor’ and Fastest Growing Web Conferencing Product in New Report

We're excited to share that join.me has been recognized as a “market disruptor” in a new Global Web Conferencing report by Frost & Sullivan.

Frost & Sullivan Global Analysis of Web Conferencing Market - An Executive Summary

The research states that the global web conferencing market is becoming a key business enabler that is connecting and engaging employees, customers, and partners as never before.  In fact, the market grew by 10.5 percent in 2013 to reach $2.0 billion in revenue. With more than 100 percent year over year revenue growth, and a 150 percent increase in customer accounts in the last 12 months, join.me is ranked as the fastest growing web conferencing product on the market.

The report also focuses on how the consumerization of IT is turning traditional ways of working and technology selection on its head, highlighting that users are bringing their choice of devices and applications to work for simpler, faster, and better ways to communicate and collaborate.

"As a result of BYOA and the consumerization of IT, web conferencing users as well as line of business heads are discovering simpler and more effective options for collaboration, triggering greater adoption of cutting edge technologies in their workplace," said Roopam Jain, Industry Director of Enterprise Communications and Collaboration at Frost & Sullivan. "join.me has built a large base of users and successfully entrenched itself in the SMB segment, proving  the overall value in its service."

For more  information and to access a copy of an executive summary of the Frost & Sullivan “Analysis of the Global Web Conferencing Market” report, please click here: http://solutions.join.me/Emerging-Trends-Frost-Sullivan



Stay Productive While Working from Home


Working from home has plenty of perks and has become increasingly popular among both employees and employers. A recent study by Global Workplace Analytics reports that the number of people who work from home once per week or more will grow to 26 million in the United States by 2016. This trend doesn’t even include the rise in working from home due to the weather currently plaguing parts of the US.  Still, many people are new to working remotely and don’t know where to start. The good news - if you have a remote access tool, working from home is a simple connection away. Make sure working from home isn’t a wasted day with these simple tips:

  • Plan ahead.
    Make sure any computer you may need to access is attached set up for remote access so you’re ready to work. To add a computer, simply follow the steps after login in your remote access tool. Be sure to complete a remote access practice run for the new computer to avoid tech pitfalls. Once you’re set up, you’ll be ready to access any computer no matter where you’re located.
  • Choose your workspace wisely.
    Does your living room include a TV and rowdy children? If so, it’s probably not the best room for work. Find a nice, quiet corner where you can concentrate, preferably with a door so you can shut out distractions.
  • Wear proper work attire.
    While this may sound like an obvious one, plenty of readers are likely to be hissing at the screen right now. Getting dressed for an actual work day will reinforce your work routine and may help keep you productive throughout the day. Plus with virtual meetings becoming the norm, the last thing you want is to get caught in your pajamas when a video call pops up on your monitor.
  • Set up your employees.
    Make sure the remote access tool you’ve chosen gives you access to manage all of your computers, including your employees’ computers. Don’t leave your employees out in the cold. With remote access bundles like the LogMeIn Pro for Small Businesses, small business owners have ability to invite other users to your account and extend remote capabilities to up to 10 computers. Plus, as the account holder you can manage your user subscriptions by choosing the computers they can access and setting up separate passwords from your main account. Interested in adding the Pro Small Business Package  your office? Contact our team to get started with LogMeIn Pro.

join.me heads to SXSW, for collaboration and tacos!


As our Boston Headquarters continues to dig out from Juno, Linus, Marcus, and Neptune, our join.me team has had enough. We’ve decided to fly south for the winter to sunny Austin, Texas! Sayonara, snow banks!

Ok, it’s not really just the weather that’s driving us out of Boston. We’re thrilled to be heading to SXSW Interactive from March 13-17, joining the best and the brightest in innovation and technology. We can’t wait to see what new ideas and innovations are unveiled this year.

A trip to Austin wouldn’t be complete without great food, so we’re pairing up with The Peached Tortilla to help feed hungry innovators, and are giving away free taco lunches! Check out our SXSW page to find out where we’ll be, and register ahead of time for your free tacos!

We’ll be posting fun contests, blog posts, and games before we leave - so keep checking our our page for updates! On twitter, follow @joinme and use the #joinUS to join the conversation.

See you there!


Update.me – Collaboration, Innovation, and Engagement News

Week of February 20
At join.me, while we don’t have a crystal ball, the future of innovation and collaboration is always on our minds.  This week we found a number of interesting articles covering the future of work.This includes everything from what we’re already seeing now (working anytime, anywhere) to new trends that we thought we’d only see in the movies (artificial intelligence anyone?).

feb20_forbes12 Habits of Highly Collaborative Organizations
When it comes to the future of work, many organizations are already spearheading new initiatives and ideas to drive productivity.  In this article, the author Jacob Morgan covers 12 common habits or success factors for collaborative organizations.



feb20_constellationWhere's my Hoverboard?
Who doesn’t love a reference to the movie Back to the Future and its iconic hoverboard?  This article not only covers the future of where, how, and why we work, but also when it will arrive, if at all (just like the hoverboard)




Everything You Need to Know About How The Workplace is Evolving
It’s obvious we’ve already moving very quickly away from the old 9-5 office workday.  This article covers the key drivers pushing us toward a radical employment transformation; things like speed, disaggregation, freelancers, and much more.

Feb20_GuardianWhat Will Artificial Intelligence Mean for the World of Work?
There are those who argue that up to 60% of the work we currently do will, within two decades, be entirely replaced by technology..  Like so many futuristic stories we’ve seen and heard, will computers eventually one day rule the work world?




LogMeIn Introduces Multi-Monitor Display

Whether you're a small business or IT administrator, toggling back and forth between monitors slows down your remote access experience.

The LogMeIn team is excited to introduce multi-monitor display, a new way to remote control computers with multiple monitors. You are now able to seamlessly see and interact with all of your displays simultaneously. This is one of our top customer feature requests from our small business customers and provides our IT customers enhanced value.

"The new dual monitor support makes my remote experience productive and seamless. Now my local station and remote station appear indistinguishable and my work flow is greatly improved when remote."

- Brian Seekford, CEO, Seekford Solutions, Inc

This new feature is available with LogMeIn Pro, as well Central Plus and Central Premier. Customers can easily begin utilizing real multi-monitor display so you can enjoy multiple remote monitors being presented 1:1 on your own monitors screens.

Want to see it in action?

Supported operating systems:

  • Windows XP SP3 or higher
  • Mac (Coming Soon)

Versions Required:

To take advantage of the new multi-monitor functionality, both the LogMeIn host and client software need to be installed.  Please note that if you already have the LogMeIn host and client installed, these will automatically update to include multi-monitor in the coming weeks.