Rescue Chronicles Webcast Series: Make-A-Wish Foundation


Please join us on Thursday, September 18th at 2:00PM EST for the first in our new Rescue Chronicles webcast series, featuring special guest, Joe Eaton, Technical Support Specialist for Make-A-Wish Foundation.

Joe will share his experiences in the support department at Make-A-Wish, including how the team has successfully:

  • Cut the time to troubleshoot and solve issues by more than 50%
  • Reduced extra reporting work for the technicians
  • Eliminated unnecessary travel, and frustrating phone-only support

In addition, LogMeIn’s Rescue team will:

  • Share insights into successful support strategies we are seeing in the market
  • Review Rescue’s technician interface for supporting mobile devices
  • Demonstrate the Rescue support experience for both Android and iOS devices

We will close out this interactive session with a live Q&A session where we’ll answer your live questions. Don’t miss out – register today!


Your web conferencing solution is costing you more than five days each year.

5daysHave you ever heard anyone say, “I’m really psyched! I have a ton of meetings today”? Probably not, because in general, meetings are a painful albeit necessary part of everyone’s work life.


[Webinar] Your Scarcest Resource: Time is money, but few organizations treat it that way


Companies have elaborate processes for allocating and investing capital. Yet, in contrast, in most organizations, time goes largely unmanaged. Companies are awash in e-communications and teleconferences. Meeting time has skyrocketed. Dysfunctional meeting behavior is on the rise. But formal controls for managing organizational time are rare and there are few consequences when employees waste precious organizational time. As a result, time is squandered and wasted.

Join us today (9/15) at 12:00pm-1:00pm ET for an interactive Harvard Business Review webinar, where Bain’s Michael Mankins will share a new approach for more effectively managing organizational time, with eight specific practices. Michael Mankins is the leader of Bain’s Organization practice in the Americas and co-author of the Harvard Business Review Article, “Your Scarcest Resource.”

Click here to register!


The world of collaboration just got a little bigger


With millions of users and 100+% y/y growth, represents our most popular and fastest growing product. Its speed and simplicity have quickly won over legions of fans across North America, the UK and ANZ.  And this week, we’re taking some key steps to bring this same great experience to a global audience.  We’ve just rolled out new French, Spanish, German, Italian, Dutch and Portuguese versions of, as well as local language PC, Mac and mobile apps, while kicking off a significant marketing push in Europe and Latin America.

If you’re new to or curious as to the drivers behind its success, the story — like the product — is pretty quick and easy.  As workers ourselves, most of us would recognize the impact that mobile working – more broadly flexible working – has had on our meeting habits.  It’s not just that more of our meetings are virtual — they are — but more importantly the volume and types of virtual meetings we’re all having are rapidly changing.  Sure we still have formal, pre-scheduled boardroom-style meetings, but we’re also more frequently collaborating on-the fly with small groups or even 1-1.  While most of the big web conferencing products were built to replicate formal, prearranged meetings, was created with a completely different mindset – one that we believe is a better fit for today’s on-the-fly, impromptu meetings that very often blur physical and virtual lines.

This might be a big reason why there were 27 million meetings in 2013, alone.  But don’t take our word for it.  If you’ve never tried, or if you’re tired of meetings that consistently start 10-15 minutes late while everyone desperately tries to connect to the web conference, give it try…in English or Français or Deutsch or Português or Español or Nederlands or Italiano.

  Goes to HubSpot’s INBOUND 2014


LogMeIn and the team will be at HubSpot’s INBOUND 2014 on September 15-18 at the Boston Convention & Exhibition Center. As a sponsor of the event, we have several cool things going on that we want everyone to know about.

First, will be used to host all of the HubSpot Deep Dive sessions — meaning session attendees can see the tool in action by joining the online meeting via their laptop or mobile device! This won’t be the only way to see in action – be sure to catch a product demo on the INBOUND Live Stage in Club INBOUND.

Next,  Our VP of Product Marketing, Matt Duffy, will be leading a breakout session titled, “Leads vs. Trials: A case study on when you need content marketing and when you don’t,” on Thursday, Sept. 18th at 10:30AM-11:15AM, where he will be sharing some tips and tricks to implementing a content marketing strategy that shifts the focus away from trials and more toward leads.

Last but not least, stop by the booth in the Sponsor Showcase for some cool giveaways and more info on how you can enter to win a vacation package in our #5Days Dream Getaway sweepstakes!

We’re extremely excited to showcase’s speed and simplicity to the thousands of sales and marketing attendees at INBOUND – we hope to see you there!



We are pleased to announce that on Thursday, September 11th, 2014 LogMeIn’s Director of Investor Relations, Rob Bradley, will present at the 2014 Deutsche Bank Technology Conference at The Cosmopolitan in Las Vegas, NV. Details around the session are as follows:

2014 Deutsche Bank Technology Conference

  • Date: Thursday, September 11, 2014
  • Remarks: 1:50 PM ET/10:50 AM PDT
  • Location: The Cosmopolitan of Las Vegas , 3708 Las Vegas Boulevard South, Las Vegas, NV 89109
  • Speaker: Rob Bradley, Director of Investor Relations

The presentation will be webcast live on the investor relations section of the company’s website at will be available for 90 days after the live presentation. For more information, please contact me at 781-897-1301 or


[Webinar] Monetizing the Bring Your Own App Revolution

BYOA blog image

IT service providers are underestimating the scale of the “bring-your-own-app” trend by 7X. On average, employees are bringing 21 apps into businesses today, often without the knowledge or approval of business leaders, let alone the control of their managed service provider. Often, MSPs are hesitant to manage cloud apps due to concerns for security of data and corporate information in the cloud, or a lack of control of managing these applications. This is a trend that cannot be ignored, and service providers that get out in front of the trend will not only help their clients maintain productivity with today’s empowered workforce, but can also monetize their business.

Join us on Tuesday, September 16, 2014 at 1:00 PM ET for a live webcast where LogMeIn’s Senior Director of Products, John Purcell, and VP of Channel Development, Ted Roller, will review the findings from our recent research and highlight the challenges and opportunities for IT service providers. As an attendee, you will:

  • Gain valuable insight into the true scale and impact of BYOA
  • Learn how to strengthen your role as a strategic partner
  • Acquire key tactical steps to create services and drive new revenue from BYOA

Don’t waste any time. Register today!


LogMeIn Acquires Meldium, Bolsters IT Management Portfolio: FAQ


This morning we announced the acquisition of San Francisco-based Meldium (incorporated as BBA, Inc.), a provider of intuitive single-sign-on (SSO), password management, and identity and access management (IAM) solutions. The acquisition immediately expands our popular IT portfolio with an elegant SSO offering, while introducing a natural extension of the identity, cloud app, and device management capabilities in our other IT management products. As a result, the deal is expected to build upon and accelerate one of our key strategic growth drivers: Empowering IT professionals with the tools they need to embrace, manage, and secure today’s cloud-centric, consumerized, workplace.

You can find the full details in our release and get the answers to the most common questions surrounding the acquisition below.

FAQs surrounding LogMeIn’s acquisition of Meldium:

Q: What is Meldium?

A: Meldium is a cloud-based single-sign-on (SSO), password management, and identity and access management (IAM) solution. It is designed to help companies address the security risks that often arise from employees’ poor password practices around — and limited identity management capabilities for — the rapidly growing number of cloud apps used in the workplace. It offers a simple, secure way for teams and entire companies to manage passwords and secure employee access to popular business and personal cloud applications – apps that are most often introduced by individual employees or line-of-business workers. Meldium offers integration with nearly 1500 of today’s most popular apps, including the likes of Dropbox, Google Apps, Hubspot, WordPress, Zendesk, Salesforce, Asana, Trello, Evernote, JIRA, and Rackspace.  

Q: How much did LogMeIn pay for Meldium?

A: LogMeIn acquired Meldium for approximately $15 million in cash, a portion of which is contingent on performance and retention based payments expected to be paid over time.

Q: How many employees does Meldium have? What will happen to them?

A: Meldium has less than 10 employees. All have been offered and accepted positions at LogMeIn. The Meldium team will remain based in San Francisco.    

Q: Will this be a standalone product or bundled with other LogMeIn offerings?

A: We believe that Meldium’s SSO capabilities have distinct value and are complementary to the capabilities available in our broader IT management portfolio. In the near-term, we intend to offer standalone SSO, while working to integrate these capabilities into our other offerings in ways that best address emerging market needs.

Q: How many customers do they have? What happens to them?

A: Meldium has between 200-300 customers. Their access to Meldium and service has not been impacted by the acquisition.

Q: What is Meldium’s revenue? What will be the impact on LOGM’s 2H and FY2014 revenue?

A: We are very pleased with Meldium’s initial customer traction and growth rates, though we do not expect its early revenue to have a materially impact our current Q3 or full year revenue guidance.  

Q: How will this impact margins?

A: The acquisition is not expected to have an impact on margins in 2014.


[Sweepstakes] Where would you go if you had 5 days back?

getaway blog image

The time your spending waiting for meetings to start is adding up. According to our recent research, chronically late meetings and legacy web conferencing solutions are costing workers 5 days and 19 hours per year in lost time and productivity. We want to give those five days back.

Today we’re kicking off a ten week sweepstakes, giving one random winner, in the US and Canada, an all-inclusive, 5-day and 5-night vacation package. All you have to do is subscribe for a free trial or if you’re already a customer, just enter to win! See the full details below:

  • What: Sweepstakes, “Win a 5-Day Dream Getaway”. LogMeIn will be giving one lucky winner roundtrip airfare and accommodations for an all-inclusive 5 day, 5 night trip for two to the destination of their choice.
  • When: The entry period for the “5-Day Dream Getaway” Sweepstakes will be open until 12:00 PM ET, October 31, 2014. Winners will be determined by a random drawing and notified by e-mail within ten days.
  • How: Interestedparticipants can enter by signing up to try for free on the Win a 5-Day Dream Getaway sweepstakes page at Existing users are also eligible and can enter via the same page.
  • Who: Legal residents of Canada and the United States (restrictions may apply) are eligible to enter the drawing.
  • Where:

No purchase necessary. Void where prohibited. Prize package subject to availability and blackout dates. Visit for complete details. For more information, please visit the Facebook page.


LogMeIn Central Integrates with Autotask

autotaskAttention Central users! We’re excited to announce a new integration between LogMeIn Central and Autotask that is now available for MSP and OIT customers. The integration is designed to help Managed Service Providers (MSPs) increase their efficiency and reduce response times when managing their clients’ highly distributed, mobile-centric work environments.

We’re confident this will empower IT service providers to create a seamless day-to-day workflow that eliminates the need to use multiple interfaces to handle ticketing, while extending their ability to do more with less time. Today’s MSPs and IT service providers have a great opportunity to better service their clients, differentiate their services from the competition, and create new revenue streams by addressing the inherent realities of today’s mobile, distributed workforce. By bringing together the best of Central and Autotask – tools trusted and relied upon by today’s MSPs – we can help our channel partners continuously improve their ability to monitor systems, automate tasks and better manage devices, both inside and outside of office.

Functionalities include:

  • Generate tickets automatically when alerts are triggered
  • Diagnose and fix remote computers directly from Autotask
  • Configure ticket parameters that map to Autotask fields, such as Account, Priority, Queue, Ticket Type and Work Type
  • Initiate a secure remote control session from Autotask tickets
  • Automatically update tickets in Autotask when the following alert-related events occur: Return to Normal, Self-healing Task Started and Acknowledgement
  • Acknowledge alerts in Central when you close a ticket in Autotask

For more information, please contact us.