Important Changes to LogMeIn Free

We’re making some changes to LogMeIn Free — specifically introducing new volume limits on LogMeIn Free accounts — that will impact a small portion of our user base. While the vast majority of LogMeIn Free users will not be impacted by this change – LogMeIn Free is and will remain free – we wanted to take a minute to explain what is changing, who will be impacted and what, if anything, it will mean for you.

For nearly a decade we’ve sought to provide users with a great free remote desktop access product, and users have been able to install and use LogMeIn Free on as many computers as they wish.  In addition to the tens of millions of individuals who use LogMeIn Free to access their home or work computers, we have thousands of businesses, IT organizations and managed service providers (MSPs) who use LogMeIn Free to remotely access and manage hundreds, thousands and even tens of thousands of computers.

As the nature of remote access and mobile working continues to change, this free model has been extended to a broader set of offerings, including our online meeting service, join.me and our cloud data access product, Cubby.  Free is and has been a mutually beneficial proposition for us and our users, and we plan to keep it that way.

In order to ensure that we can continue to provide high-quality, free remote access services, make meaningful improvements, and invest in products that meet the evolving needs of our customers we will be limiting the number of computers a user can access free of charge to 10. For users that would like to remove this volume limit and access more than 10 LogMeIn Free computers a subscription to LogMeIn Central, our remote management tool, will be required.  Any computers that exist beyond the 10 computer, free-only limit will not be deleted; rather they will not be remotely accessible unless the free account is upgraded to Central.

Again, the vast majority of LogMeIn Free users will not be impacted by this change.   For those impacted by the change, we will do what we can to help ease the transition in a couple of ways.

We will be notifying impacted users by email and via the product, and will provide ample notice and a grace period before enforcing any changes.  We will also be offering discounted pricing for Central starting at $199 for the year for existing LogMeIn Free users, i.e. for less than half the price of a cup of coffee per day, you can remotely access and manage as many computers as you’d like.

We appreciate that with change comes questions, concerns, and sometimes angst.  And we want to make sure our users have quick answers to any questions and all the information needed to help ease the transition.  We hope users will make the decision to upgrade their accounts.  We also recognize many users may not be happy with this change and will unfortunately consider other alternatives.  In the long-term we believe this change will allow us to continue to support all of our users, paid and unpaid.

You can find the answers to common questions here, and our staff will be dedicating an area of our community site for fielding questions and feedback.

-Marton Anka
Founder & CTO
LogMeIn, Inc

    
Sandor Palfy

Written by

Sandor is the Chief Technology Officer at LogMeIn