The LogMeIn crew is over in Barcelona this week at the Mobile World Congress and we have launched an updated Rescue application for Android devices that gives all Rescue + Mobile users new advanced support options for the most popular Samsung, HTC, Motorola and Sony Android devices shipping today. With this new “Rescue + Mobile for Android” application, technical support agents can now use full remote control from their computer to Android devices. This will give anyone who needs to support these devices the ability to remote control, diagnose, troubleshoot and fix all kinds of smartphones and tablets as if they were holding it in their hands.
For example, a support tech trying to fix the latest models of Samsung, Sony, HTC or Motorola smartphones simply needs to direct the user of that device to Google Play (formerly known as the Android Market) where they can download the “Rescue + Mobile for Android” app. Once the app is installed, the Rescue technician generates the 6-digit pin code to establish a remote connection. The end-user is always in control as usual, and must give the technician permission before access is possible.
Within just the past few years, Android has become the dominant operating system worldwide. Check out our infographic for some examples of how Android has changed the landscape for professional support desks, technical call centers and IT departments. Whether you’re a mobile operator, retailer of Android devices, or looking for the answer on how best to support millions of Android devices walking into the workplace, this is a must have!
You’ve been asking and we’ve been listening! This new update, along with our support for iOS & Blackberry devices, means that LogMeIn Rescue now supports more devices, manufacturers and platforms than any other remote support product on the market. Visit our website for more information.