Introducing the New Central

We’re rolling out new versions of our LogMeIn Central product line, each designed to deliver unique value to our IT customers, while making it far easier for each and every Central customer to get the right product – and the right capabilities – to meet their specific needs.

What’s new?

Starting this week, there will be three new versions of Central: Central Basic, Central Plus and Central Premier. The foundation of this simplified and improved offering is our signature remote access capabilities, including even faster remote access, some great new features to help better organize large groups of computers, new options to further secure access to your computers with two-factor authentication, as well as mobile and desktop app enhancements. And if that is all you are using today, then the Basic version will likely be a perfect fit.  For those customers who are using Central to empower remote workers, Central Plus offers state-of-the-art remote productivity capabilities like remote printing, multi-monitor support, and file transfer capabilities across ALL computers in an account. Designed for business-critical IT management and automation, Central Premier  delivers  advanced alerts and monitoring, One2Many automated tasks (and scripts), simplified Windows updates, reporting, self-healing alerts (including new mobile alerts), and new premium customer support.

central GG comparison chart

When will this be available?

The new versions of Central are being rolled out over the next few weeks to ALL current Central customers. So if you’re a Central customer, you will soon experience the new version of the product that best meets your needs – and you’ll get this new version for the remainder of your current subscription at no additional cost.  Customers can also choose to gain access to other versions immediately, should they choose, by contacting their account manager.

How will this impact pricing?

The new versions of Central should not only simplify how a customer chooses desired capabilities, but also how they purchase – and scale – their Central account to meet their specific organizational needs. In other words, the pricing has been created to best pair needs with value. One of the biggest changes with this move is the elimination of purchasing individual seats of LogMeIn Pro (for host computers) separate from Central. Pricing will be set simply based on the capabilities you use which translates into which version you need and the number of remote computers you’d like to remotely manage, access or support. For some customers, this will mean not only a more simplified purchasing, but an absolute reduction in total costs.  For others, it will provide a much better way to simplify payment for the value they expect and count on with Central.

Please note, that unless you choose to upgrade prior to the end of your current subscription, pricing won’t change until the time of your Central renewal.  To make the transition as smooth and seamless as possible you will  be notified 30-days in advance of your renewal.  We’ll provide you specific pricing information and details on the product you’ll have post renewal.

When and where can I learn more?

Once your Central account has been updated, you’ll experience the new features first hand We’re also carving out space in our community site, dedicated specifically to the new Central, where product specialists are happy to share more and answer any questions you may have. And in the coming days and weeks, we’ll be posting a whole new series on the Central blog featuring product demos, deep dives on new features, as well as tips & tricks that will help you get the most value out of your Central product.  So subscribe to the blog, check out the community, and keep a look out for the new Central update in your account.

         

[INFOGRAPHIC] MOBILE IS TRANSFORMING CUSTOMER ENGAGEMENT

CMobile Engagement Infographicustomers are engaging with businesses in more ways and on more devices than ever before, and businesses require robust customer engagement solutions to support those interactions. We conducted a global study of nearly 6,000 mobile device owners across ten countries to examine the current state of mobile engagement, customer expectations and preferences, and the differences between those shopping and those seeking support on their mobile device. We believe it is the most comprehensive piece of research ever done on the subject of effective mobile engagement.

Among the findings:  72% of consumers use mobile devices to shop or research products and services; ½ of them engage with companies in some way on their mobile device (i.e. email, chat, etc.); and, unfortunately, they are unsatisfied with their mobile experience more than 40% of the time.

You can get a full copy of the Effective Mobile Engagement research report, or get some quick highlights from the infographic.

         

LogMeIn and the impending death of browser plugins

Update 12/26/2013: Comments on this post are now closed. Should you need support, please contact us.

Update 12/23/2013: When starting a remote session, Firefox might display a “Launch Application” dialog. Please simply enable “Remember my choice for logmein links”, and click on “OK”, without starting to browse for an application with the “Choose…” button. The entry selected by default (“LogMeIn Client Application” or “Launch LogMeIn Client”) should simply work.

Update 12/19/2013: We have updated the Windows LogMeIn Client to version 1.0.0.158 which will solve many of the problems you might have experienced. Users initiating a new RC/FM session will automatically update to the new app.

ending of browser plugins

Starting this week, the way you use LogMeIn to remotely access remote computers from a browser is going to change. Don’t worry, we’ve worked hard to maintain the same quick, easy, and robust experience you’ve come to trust and hopefully enjoy. But ‘how’ we do it is changing, and we just wanted to take a minute to explain what’s changing, why it’s changing, and yes, why this new approach should provide an even better experience for you.

The end of browser plugins 

The dawn of the new era is upon us: browser plugins are soon to be a thing of the past. Many modern browsers have ditched browser plugins completely. iOS and Android led the way, and now Windows 8 “Modern UI” Internet Explorer has also said goodbye to plugin support. OS X’s Safari 6.1 and above enabled click-to-run mode for plugins in October. Firefox will follow in December, and Chrome joins the party in January - their plan is to go even further, and completely remove plugin support by the end of 2014.

So what does this have to do with LogMeIn and your remote access experience?  At LogMeIn, we’ve long utilized plugins to offer a rich set of remote access functionality – plugins offered an elegant means of overcoming the web’s limitations and enrich the browser-based user experience. So we’ve been watching this march towards a plugin-free world and actively exploring the best ways to deliver the same great experience on which you’ve come to love.

Introducing the new, plugin-free LogMeIn

As we started to devise our solution for new age, it quickly became clear that native, operating system level applications offered the best experience. So starting with our next major LogMeIn host release – initially rolled out today -- users of Safari 6.1, Firefox 26, Chrome 32 and above won’t see any more plugin installation prompts. Instead, when they first make a remote control or file manager connection in the browser, they will be prompted to download a small support file (.exe file on PC, .zip file on Mac). The LogMeIn Client executable automatically opens a new window and displays the remote control or file manager screen folks know and love. In fact, if you have ever used our online meeting product, join.me, it’s almost an identical experience.

The only difference from an experience standpoint is that your remote access session will be in a new window, not in the browser, itself. And that itself introduces some new benefits, the biggest being that you can now have multiple remote access sessions going at the same time – a perfect solutions for IT pros looking to multi-task management and troubleshooting activities across multiple computers.

The new experience will be gradually rolled out in the coming days and weeks, and you can get a sneak peek at how it works in this video.

So welcome to the new post plugin era. We hope you’ll like our new remote access experience as much as we do. And as always, we’re very interested in your feedback.

         

We're Ready for Windows 8.1 and IE11

WINDOWS HOST UPDATE VERSION 4.1.3426 AND PLUGIN UPDATE VERSION 1.00.1055

windows 8.1

New features include:

Support for Windows 8.1 and Internet Explorer 11 (IE11)

  • Launch remote control in any supported browser on a computer running Windows 8.1
  • Launch remote control in IE11 running on any supported Windows OS
  • From any client, control any host computer running Windows 8.1
  • Note: Windows RT is not supported

Enhancements

  • Cryptographic protocol enhancements

Host Fixes

  • Improved handling of the number lock key when using the "Use Legacy LogMeIn Mapping" option during remote control
  • Improved Wake On LAN capabilities when waking Windows hosts

Plugin Fixes

  • Improved color reproduction during remote control
  • Fixed a bug that resulted in failure when attempting to connect a drive during remote control