Changes to LogMeIn Free

(Updated to provide clarity on common questions)

After ten years, LogMeIn’s free remote access product, LogMeIn Free, is going away.  We will be unifying our portfolio of free and premium remote access products into a single offering.  This product will be a paid-only offering, and it will offer what we believe to be the best premium desktop, cloud and mobile access experience available on the market today. We will be notifying those impacted by the change in the coming days and weeks.  In the meantime, we wanted to take a minute to explain the change and help users of LogMeIn’s access products better understand what this means for them.

Starting in January, we will gradually migrate users of LogMeIn-branded remote access offerings and Ignition-branded remote access offerings to a single, premium access product. Please note that once you log into your account there is a seven day window to upgrade. Subscriptions will include LogMeIn’s signature remote access to two or more computers, premium mobile apps for Android and iOS, and native Mac and Windows desktop apps.  Additionally, all users who purchase a subscription to LogMeIn Pro will be upgraded to a premium remote access experience, with capabilities that include integration with popular cloud sync and share products like Cubby, Dropbox, Box, Google Drive and SkyDrive, the ability to manage and transfer cloud and local files, remote printing and more.

It’s worth noting that Central customers will not be impacted by this change (please see FAQ). In addition, this change does not impact other freemium products in our broader portfolio, like join.me and Cubby.

We understand that with any change come questions and potentially concerns.  You can find the answers to what we anticipate will be the most common questions here.  In addition, we are dedicating an area of our community site for fielding questions and feedback.

UPDATE:

We've heard a couple common questions around Ignition and the notification period, and wanted to provide some clarity. Please see below:

For owners of LogMeIn Ignition for iPad/iPhone and LogMeIn Ignition for Android

While customers who purchased these apps are impacted by this change, we have taken steps to be especially attentive to these customers.  LogMeIn Ignition for iPad/iPhone and Android app purchasers will receive significant discounts, as well as generous terms to ease the transition.  Details of these offers are being sent to Ignition mobile users this week, both via email and in-product notifications.

Notification period

Impacted users will be notified via email and in-product messages.  While messaging started today, users will be given 7 days to make a purchase decision about LogMeIn Pro.  To be clear, the 7-day grace period starts when you next login to the LogMeIn service.

         

We're Ready for Windows 8.1 and IE11

WINDOWS HOST UPDATE VERSION 4.1.3426 AND PLUGIN UPDATE VERSION 1.00.1055

windows 8.1

New features include:

Support for Windows 8.1 and Internet Explorer 11 (IE11)

  • Launch remote control in any supported browser on a computer running Windows 8.1
  • Launch remote control in IE11 running on any supported Windows OS
  • From any client, control any host computer running Windows 8.1
  • Note: Windows RT is not supported

Enhancements

  • Cryptographic protocol enhancements

Host Fixes

  • Improved handling of the number lock key when using the "Use Legacy LogMeIn Mapping" option during remote control
  • Improved Wake On LAN capabilities when waking Windows hosts

Plugin Fixes

  • Improved color reproduction during remote control
  • Fixed a bug that resulted in failure when attempting to connect a drive during remote control
         

What’s New: LogMeIn Host Software Update

Versions  4.1.3256 (Windows) 4.1.3257 (Mac): This update includes improved international/regional keyboard handling. Now, during a remote session, you'll be able to select one of three international keyboard handling options. Choose from host layout, client layout or legacy LogMeIn mapping.

Additionally, this update includes various stability improvements and fixes for Mac and Windows.

With this update the following operating systems are no longer supported:

  • Windows 2000
  • Mac OS X 10.4 (Tiger)
  • Mac 10.5 (Leopard) on Power PC
         

Important Changes to LogMeIn Free

We’re making some changes to LogMeIn Free -- specifically introducing new volume limits on LogMeIn Free accounts -- that will impact a small portion of our user base. While the vast majority of LogMeIn Free users will not be impacted by this change – LogMeIn Free is and will remain free – we wanted to take a minute to explain what is changing, who will be impacted and what, if anything, it will mean for you.

For nearly a decade we’ve sought to provide users with a great free remote desktop access product, and users have been able to install and use LogMeIn Free on as many computers as they wish.  In addition to the tens of millions of individuals who use LogMeIn Free to access their home or work computers, we have thousands of businesses, IT organizations and managed service providers (MSPs) who use LogMeIn Free to remotely access and manage hundreds, thousands and even tens of thousands of computers.

As the nature of remote access and mobile working continues to change, this free model has been extended to a broader set of offerings, including our online meeting service, join.me and our cloud data access product, Cubby.  Free is and has been a mutually beneficial proposition for us and our users, and we plan to keep it that way.

In order to ensure that we can continue to provide high-quality, free remote access services, make meaningful improvements, and invest in products that meet the evolving needs of our customers we will be limiting the number of computers a user can access free of charge to 10. For users that would like to remove this volume limit and access more than 10 LogMeIn Free computers a subscription to LogMeIn Central, our remote management tool, will be required.  Any computers that exist beyond the 10 computer, free-only limit will not be deleted; rather they will not be remotely accessible unless the free account is upgraded to Central.

Again, the vast majority of LogMeIn Free users will not be impacted by this change.   For those impacted by the change, we will do what we can to help ease the transition in a couple of ways.

We will be notifying impacted users by email and via the product, and will provide ample notice and a grace period before enforcing any changes.  We will also be offering discounted pricing for Central starting at $199 for the year for existing LogMeIn Free users, i.e. for less than half the price of a cup of coffee per day, you can remotely access and manage as many computers as you’d like.

We appreciate that with change comes questions, concerns, and sometimes angst.  And we want to make sure our users have quick answers to any questions and all the information needed to help ease the transition.  We hope users will make the decision to upgrade their accounts.  We also recognize many users may not be happy with this change and will unfortunately consider other alternatives.  In the long-term we believe this change will allow us to continue to support all of our users, paid and unpaid.

You can find the answers to common questions here, and our staff will be dedicating an area of our community site for fielding questions and feedback.

-Marton Anka
Founder & CTO
LogMeIn, Inc

         

Upgrading to Windows 8? We're ready!

We're pleased to announce the latest version of LogMeIn is available. With this update we support the highly anticipated launch of Windows 8. If you're planning on upgrading your systems, simply update your LogMeIn hosts and you're ready to go.  Any new systems you install LogMeIn on will automatically have the most recent version 4.1.2600.

We will be rolling out auto updates over the next few days, but to ensure you have the most recent version, simply open the LogMeIn host software and click About>Check for Updates.

         

What's New: LogMeIn Supports Apple's new Mountain Lion

LogMeIn Host Software Update for Mac: Apple unleashed it's latest version of the Mac OS, Mountain Lion, and we're ready. The latest version of LogMeIn software, complete with Mountain Lion support, is available for a free upgrade to our existing customers. We're excited to be at the front of the line of applications supporting Apple's updates to their operating system at launch.

Automatic updates have been turned on, but to manually update your LogMeIn software and ensure you have the latest version on your Mac, click the LogMeIn icon on the Finder bar:

  1. Click Open LogMeIn.
  2. Click the About tab.
  3. Click Check for Updates.

New LogMeIn users, download the latest build when a new Mac is added to your account via www.LogMeIn.com.

Check out the latest upgrade and give us your feedback.

         

What’s New: LogMeIn Host Software Update Version 4.1.2450

LogMeIn Host Software Update (Windows): This update features a variety of host enhancements including:

·   Updates to Windows Patch Management – Several enhancements have been added, including color coding to indicate patch installation status, an indicator for computers requiring a restart and overall improvement in performance when installing Windows updates.

·  HD Color Quality improvements – Color quality for remote control determined automatically by host computer performance.

· Remote Control Suspension – Suspend a remote session during desktop sharing, in the event a moment of privacy is needed to check an important email, etc.

Additionally, several host fixes have been implemented in order to provide you with the best LogMeIn experience possible.

For the full release notes please visit here: http://help.logmein.com/SelfServiceReleaseNote?product=lmipro2

         

What's New: Windows Host Update Version 4.1.0.2138

­LogMeIn Host Software Update (Windows): This update provides enhancements to our Windows Updates feature improving speed and performance.  Additionally, this update fixes other performance and stability issues with previous versions of LogMeIn.

         

What's New: LogMeIn Host Software Update (Windows)

­Version 4.01.2126: This update provides enhancements to enable new Windows features including the upcoming release of HD remote control.  HD allows the user to control desktops, applications and stream audio and video content with a superior visual experience. The full feature will be released shortly.  Additionally, this update fixes other performance and stability issues with previous versions of LogMeIn.

UPDATE: The full feature, including the plug in is now available. We are rolling out auto updates, but to ensure you have the most recent version, simply open the host LogMeIn software and click About>Check for Updates.)