Sporadic connectivity issues with LogMeIn and join.me

UPDATE:

We've successfully applied a fix that should resolve the issues described below. The fix was applied last Friday, and subsequent tests over the weekend into today (Monday) have confirmed that it has had the desired effect. All services should be back to normal. Again, our apologies to those who experienced these issues.

ORIGINAL POST: 

We’re actively investigating reports of sporadic connectivity with join.me, LogMeIn Pro and LogMeIn Central. We apologize for any inconvenience this may cause, and wanted to assure you that our team is working tirelessly on a resolution. Here’s a quick update on what we’re seeing and potential options that may resolve the issues in the meantime, should you experience them.

What we’re seeing

The issues are affecting some but not all people, and result in one of the following experiences.

  • Getting ‘kicked out’ of active sessions. i.e. After successfully logging in, people suddenly appear to get disconnected or logged out.
  • LogMeIn.com or join.me homepages not loading or inaccessible. i.e. You cannot access either the join.me or LogMeIn.com website from your browser

Based on our investigation, we believe both are related to a single, common issue, and we’re actively fixing it.

What might help

One potential short-term fix is to clear your cache, close your browser and try to re-connect.  Many people who have reported these issues have since been able to connect upon further attempts.

When the issues will be resolved

Our team has been working around the clock, and we believe we have identified the contributing factors. Fixes are actively being tested and applied now.  We believe that these steps will enable us to reach a resolution by this weekend, and we will provide a further update as soon as possible.

In the meantime, thank you for your patience, and once again, we apologize for any inconvenience or disruption this may have caused.

         

Connected employees are changing everything.

cio

Legacy team collaboration solutions don’t fit the modern, mobile, consumerized, and connected workforce’s needs and expectations. Professionals desire agile, easy-to-use tools that facilitate the rapid proliferation of ad hoc and virtual meetings. And if IT-provisioned tools don’t do the trick, employees are not shy about solving the problem with their own apps and devices.

Click here to read more at CIO.com

         

5 Ways To Make Your Meetings More Productive

meetings-arent-what-they-used-to-beThose who have taken a look at their calendar lately know that meetings are on the rise. We have meetings to make plans, to collaborate, and to communicate — all of which becomes even more important as companies add satellite offices and allow employees to work from home.

Still, many employees gripe about wasting valuable time and energy in meetings. And the amount of time wasted is adding up. According to a study by Ovum and join.me by LogMeIn, senior executives lose an average of five full days and 19 hours every year waiting for late meetings to start. As companies try to be more engaging and productive, the way they conduct meetings needs to follow suit. They need to adapt to a younger, more collaborative workforce accustomed to ad hoc and virtual meetings.

Click here to for five ways to make meetings more productive on BusinessInsider.com.

         

The modern workforce needs a new way to meet.

cio jm

The modern day workforce has evolved to be highly mobile and consumerized. According to Collaboration 2.0: Death of the Web Conference (As We Know It), 32% of all meetings are now being conducted virtually as a result. And that number will continue to grow alongside the population of millennial professionals.

In fact, respondents ages 26 to 35 are conducting an even greater rate—38% to be exact—of their meetings virtually. Is this just a sign of the times? Sophisticated web conferencing and team collaboration technology has certainly facilitated the growth of virtual meetings, but not to the extent that today’s professional demands.

Click here to read the full article at CIO.com.

         

Your web conferencing solution is costing you more than five days each year.

5daysHave you ever heard anyone say, "I'm really psyched! I have a ton of meetings today”? Probably not, because in general, meetings are a painful albeit necessary part of everyone's work life.

         

[Webinar] Your Scarcest Resource: Time is money, but few organizations treat it that way

HBR

Companies have elaborate processes for allocating and investing capital. Yet, in contrast, in most organizations, time goes largely unmanaged. Companies are awash in e-communications and teleconferences. Meeting time has skyrocketed. Dysfunctional meeting behavior is on the rise. But formal controls for managing organizational time are rare and there are few consequences when employees waste precious organizational time. As a result, time is squandered and wasted.

Join us today (9/15) at 12:00pm-1:00pm ET for an interactive Harvard Business Review webinar, where Bain's Michael Mankins will share a new approach for more effectively managing organizational time, with eight specific practices. Michael Mankins is the leader of Bain's Organization practice in the Americas and co-author of the Harvard Business Review Article, "Your Scarcest Resource."

Click here to register!

         

The world of collaboration just got a little bigger

JM INT POSTER

With millions of users and 100+% y/y growth, join.me represents our most popular and fastest growing product. Its speed and simplicity have quickly won over legions of fans across North America, the UK and ANZ.  And this week, we’re taking some key steps to bring this same great experience to a global audience.  We've just rolled out new French, Spanish, German, Italian, Dutch and Portuguese versions of join.me, as well as local language PC, Mac and mobile apps, while kicking off a significant marketing push in Europe and Latin America.

If you're new to join.me or curious as to the drivers behind its success, the story -- like the product -- is pretty quick and easy.  As workers ourselves, most of us would recognize the impact that mobile working – more broadly flexible working – has had on our meeting habits.  It's not just that more of our meetings are virtual -- they are -- but more importantly the volume and types of virtual meetings we’re all having are rapidly changing.  Sure we still have formal, pre-scheduled boardroom-style meetings, but we're also more frequently collaborating on-the fly with small groups or even 1-1.  While most of the big web conferencing products were built to replicate formal, prearranged meetings, join.me was created with a completely different mindset – one that we believe is a better fit for today’s on-the-fly, impromptu meetings that very often blur physical and virtual lines.

This might be a big reason why there were 27 million join.me meetings in 2013, alone.  But don't take our word for it.  If you've never tried join.me, or if you're tired of meetings that consistently start 10-15 minutes late while everyone desperately tries to connect to the web conference, give it try...in English or Français or Deutsch or Português or Español or Nederlands or Italiano.

         

join.me Goes to HubSpot's INBOUND 2014

inbound

LogMeIn and the join.me team will be at HubSpot’s INBOUND 2014 on September 15-18 at the Boston Convention & Exhibition Center. As a sponsor of the event, we have several cool things going on that we want everyone to know about.

First, join.me will be used to host all of the HubSpot Deep Dive sessions -- meaning session attendees can see the tool in action by joining the online meeting via their laptop or mobile device! This won't be the only way to see join.me in action - be sure to catch a product demo on the INBOUND Live Stage in Club INBOUND.

Next,  Our VP of Product Marketing, Matt Duffy, will be leading a breakout session titled, “Leads vs. Trials: A case study on when you need content marketing and when you don't," on Thursday, Sept. 18th at 10:30AM-11:15AM, where he will be sharing some tips and tricks to implementing a content marketing strategy that shifts the focus away from trials and more toward leads.

Last but not least, stop by the join.me booth in the Sponsor Showcase for some cool giveaways and more info on how you can enter to win a vacation package in our #5Days Dream Getaway sweepstakes!

We’re extremely excited to showcase join.me’s speed and simplicity to the thousands of sales and marketing attendees at INBOUND - we hope to see you there!

         

[Sweepstakes] Where would you go if you had 5 days back?

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(This Sweepstakes is now closed. The winner will be announced shortly.)

The time your spending waiting for meetings to start is adding up. According to our recent research, chronically late meetings and legacy web conferencing solutions are costing workers 5 days and 19 hours per year in lost time and productivity. We want to give those five days back.

Today we're kicking off a ten week sweepstakes, giving one random winner, in the US and Canada, an all-inclusive, 5-day and 5-night vacation package. All you have to do is subscribe for a free join.me trial or if you're already a join.me customer, just enter to win! See the full details below:

  • What: Sweepstakes, “Win a 5-Day Dream Getaway”. LogMeIn will be giving one lucky winner roundtrip airfare and accommodations for an all-inclusive 5 day, 5 night trip for two to the destination of their choice.
  • When: The entry period for the “5-Day Dream Getaway” Sweepstakes will be open until 12:00 PM ET, October 31, 2014. Winners will be determined by a random drawing and notified by e-mail within ten days.
  • How: Interestedparticipants can enter by signing up to try join.me for free on the Win a 5-Day Dream Getaway sweepstakes page at www.join.me/offers/5days. Existing join.me users are also eligible and can enter via the same page.
  • Who: Legal residents of Canada and the United States (restrictions may apply) are eligible to enter the drawing.
  • Where: www.join.me/offers/5days

No purchase necessary. Void where prohibited. Prize package subject to availability and blackout dates. Visit www.join.me/offers/5days for complete details. For more information, please visit the join.me Facebook page.

         

Death of the web conference (as we know it) - New Research Reveals 7 Key Findings

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It comes as no surprise that we spend our days in more meetings than ever before. Nor should it come as a shock that most of us believe we get little or no value out of most of the meetings we attend. Last week we released an extensive research report on the changing meeting behaviors of today’s modern workforce. According to the findings, late start times to these meetings are causing a negative impact on productivity — costing workers 5 days and 19 hours per year — in lost time!

Below are 7 key findings from the Collaboration 2.0: Death of the Web Conference (As We Know It) research report.

  1. Number of meetings increasing: Employees are having more meetings than ever before, with 91 percent of all employees surveyed saying that the number of meetings they are having is either static or rising.
  2. Ad hoc meetings on the rise: Today across all meeting types, 37 percent of meetings are ad hoc and unscheduled with40 percent of workers reporting a rise in these types of meetings over the past 2 years.
  3. Virtual meetings becoming the norm: 32 percent of all meetings are virtual, a trend that skews higher for younger workers (age 26-35) who report that 38 percent of all of their meetings are held virtually.
  4. Half of meetings perceived as having little or no value: 67 percent of employees report that more than half of the meetings they attend are not of value.
  5. Late start times frequently cited as key negative culprit: Late start times were cited as a key reason that meetings are perceived to fail to deliver value and are costing executives nearly three hours a week – five and a half days per year -- in lost time and productivity.
  6. Devices become the second screen, even in face-to-face meetings: More than 60 percent of workers are taking laptops, nearly 50 percent are taking smartphones and almost 30 percent are taking tablets into in-person, face-to-face meetings. Additionally, 55 percent of workers report that they are using device-to-device screen sharing as an alternative to conference room projectors for in-person group meetings, blurring the lines between the tools used for physical and virtual meetings.
  7. Frustration, is leading to desire for new solutions: With the evolving changes to how employees are meeting, 66 percent of corporate buyers report that they are actively looking for new collaboration solutions to replace traditional web conferencing tools. More than 40 percent cite a better user experience as a primary driver, by far the biggest factor in their consideration.

Technology is driving the evolution of the global economy at an unprecedented speed, and as businesses and their workforces evolve with it, they demand web conferencing tools that are built for a new, more agile and connected workforce.

Interested in reading the full report? Download a copy of Collaboration 2.0: Death of the Web Conference (As We Know It) here.