Always have what you need with File Manager

Remote access is all about making your life easier, whether it’s working from home, on-the-go, or on your phone, but remote access isn’t the only part of LogMeIn that makes your life easier. With File Manager, you can move, copy, and edit files between computers without dealing with the hassle of USB drives or oversized email attachments.

When you’re using LogMeIn Pro or Central, you can easily access the tool by clicking File Manager from your Computers dashboard in the web browser or the desktop client. You don’t even need to initiate a session to have access to the File Manager.

Simply click File Manager, open any remote file from a local device and you’re ready to start working. A convenient side-by-side display allows you to move and copy both files and folders onto your local computer so you can keep working as if you were sitting right in front of your work computer.

Not at your computer? No problem. Simply connect to File Manager using the iOS or Android app for LogMeIn. Once you launch the app, you can browse files on the remote computer and edit them as allowed by your device.

Learn more about File Manager in our Knowledge Base or watch the video below.


Enabling Two-factor Authentication for Your Organization

Recent high-profile, security breaches have proven that relying solely on passwords is becoming less adequate for protecting sensitive systems and data. The vast majority of these breaches in the industry have started with some kind of malware listening to keystrokes on client computers, gathering credentials to various online services and sending this information to the attackers. These credentials are then used to provide unauthorized access to these services.

As LogMeIn continues to advance our security features, we are committed to ensuring the ease-of-use for users combined with components that promote secure, safe, and wise use of our products.

Today, when you log in to your LogMeIn Central account you will be greeted by a page asking you to enable two-factor authentication (2FA) for your entire organization. Here you can easily enable 2FA for you and all of your invited users, thereby adding that extra layer of security that will help prevent unauthorized access to your account.

2faLogMeIn has introduced a number of new security enhancements in recent months and this latest addition is focused on the ability to enforce a policy to all users in an account.

Why 2FA?
Two-factor authentication adds a second layer of protection to your LogMeIn account that is difficult to compromise through these types of attacks. When 2FA is enabled, the password alone does not grant access to your Central account. In addition to the password, you are prompted to enter a one-time security code. Users have the opportunity to set this up from either a mobile authenticator app (the most common option) or via SMS text message.  Additionally – if the primary method is unavailable, users will be able to request a code via an email backup. Users can use:

  • LogMeIn Authenticator App  – NEW
  • Google Authenticator (available on iOS & Android, and equivalent on Windows Phone)
  • Security Codes via SMS
  • Emailed Security Codes – (backup option only)

For successful authentication, both the password and the correct one time code must be entered.

Enforcing 2FA
While using 2FA is a highly recommended best practice, it is also mandatory by various security standards, such as PCI DSS or HIPAA. If you have multiple users, it is crucial that all of them follow the policy that you set, including using 2FA when they access your Central account. You can enforce this on the Login Policy settings page in the Users menu on the left navigation bar.

login policy

For a detailed overview of LogMeIn’s security enhancements including 2FA, check out our online guide or login now to adjust your settings.


How to Expand your Retail Business with Digital Signage

The use of digital signage among retailers has increased 40% in the last year but some retailers are still hesitant to adopt the new technology and the benefits it allows. The reality is that digital technology has become a critical piece of owning and running a successful retail business. From the ease of operating and consistency in message to the reduced costs and increase in sales, the adoption of digital signage is inevitable in the industry.

In our latest LogMeIn Central eBook, we uncover 5 ways to drive business with the optimization of digital signage in your retail store, including personalized customer experiences, remote management, and creative content. Check out the complete eBook, “5 Tips to Increase Retail Sales with Digital Signage” for all 5 tips to support retail through digital signage and kiosk management.



How to make the most of your Remote Control toolbar

There is a lot more to Pro than simply accessing a host computer from another location, and the best way to take advantage of those features is with the Remote Control toolbar. You’ll see the Remote Control toolbar once your remote session is launched and it appears at the top of your screen in a long rectangular bar that looks like this:

First thing you should know about the Remote Control toolbar: your toolbar will be hidden when you go into full screen mode with your remote session. To ensure you can always see the toolbar and access the features, you should click the pin icon to keep it visible at all times during a session.


Now that you can see your toolbar, let’s talk about what it helps you do. There are many ways to use the toolbar, such as to adjust color settings, change screen sizes, zoom in, and more, but let’s show you the most common features that Pro users love:

  • Magnify the Screen – If you’re having trouble reading or seeing something on your host computer’s screen, click on the Magnify icon in the toolbar and a box pointer will appear. Drag the box to the area you want to magnify and you’ll see that area displayed 100% of its original size. This is perfect for small text or simply a screen with a low resolution.
  • Manage Two Host Monitors – Does your host computer have two monitors setup? No problem. Your toolbar will automatically detect the second monitor and you’ll see a “Switch Monitors” icon on the toolbar. Simply click that to switch between monitors during a remote session.
  • Blank the Screen – Even though you have to leave your host computer on, you don’t have to let everyone in the office see your screen when you remote into it. Simply click on Options and then Blank Screen when you want your host computer screen to go blank. No one at the office will know or see anything that you’re doing.

Are there certain features you use more frequently than others during remote sessions? Customize your Remote Control toolbar to add the features you use most. Click Customize Toolbar and select the ones you want to show all the time.

Have more questions on the Remote Control toolbar? Check out the online guide with how-to’s for all features available in the toolbar and then log in to start customizing your remote sessions.


Central helps E la Carte transform the dining experience


As creators of the Presto™ tabletop tablet, E la Carte is at the forefront of the digital technology that is changing the dining experience for both customers and the restaurants themselves. Earlier this year, E la Carte was named by Fast Company as one of the ‘World’s 50 Most Innovative Companies’ and has deployed their technology at restaurant chains across the country, including Applebee’s and Johnny Rockets.

Since its founding in 2008, E la Carte designed and deployed their tabletop tablets and software across thousands of restaurants, and in that process the company faced multiple challenges, such as the ability to provide quick deployment, scalable support, and automation they could control.

E la Carte turned to LogMeIn Central to deploy host software across all in-restaurant servers for instant installations, reliable control, and day-to-day support. They rely on Central features like One2Many to push updates, Alerts & Monitoring to be aware of downtime, and two-step verification for an added layer of security.

“LogMeIn is on each of our Windows servers at every restaurant we support. That’s over 1,500 restaurants where we offer our tableside tablet service. We can securely manage and support every device independently of the restaurant.”

– Dan Smith, Director of Operations & Information Security, E la Carte

Click here to read the complete case study or watch the webinar with Dan Smith and Mike Church, CMO at E la Carte, as they talk about how the company is changing the restaurant experience with technology.


LogMeIn’s Latest Release Improves Privacy and Connectivity

The LogMeIn team is excited to announce a few key product enhancements to provide you the best remote access experience possible. Today’s release includes some of our most popular requests and will improve data privacy, connectivity, and automation for LogMeIn Pro and LogMeIn Central.

Instant Privacypro_privacy_blank_screen_2

Users and administrators alike no longer have to worry about manually blanking the screen of the machine they are accessing or remember to lock the host.  LogMeIn will automatically black out the screen of the computer you’re accessing at the start of each remote session and can automatically lock the computer at the end of each session to enhance the privacy of your sensitive information.

When you connect to a computer for the first time, you will be presented with the screen blanking option and once the session is finished, you can choose to lock the remote hosts as the default for all sessions.  You can change your remote control preferences from the toolbar at any time.

Available with LogMeIn Pro and LogMeIn Central

Improved Connectivityauto_reconnect_2

Whether you are an individual accessing your work computer from home or an IT administrator managing multiple remote computers, having constant connectivity is key. Our new Auto-reconnect feature provides support in the event of a connection dropout and automatically attempts to reconnect your session every time.

Available with LogMeIn Pro and LogMeIn Central



AV Enhancements


For IT administrators managing Anti-Virus Software, LogMeIn Central Premier allows you to track whether your computers are protected.  LogMeIn Central now has three new providers added to our list of over 100 fully supported AVs:

  • Trend Micro Worry Free Business Security Agent 19.x
  • Symantec Hosted Endpoint Protection 2.x
  • Malwarebytes Anti-Malware 2.x

Available with LogMeIn Central Premier



Both Privacy and Auto-reconnect features are currently available for Windows only with Mac, iOS and Android support coming soon.  Log in now or start a trial to see them all in action.


4 Ways Windows 10 & Central can simplify your day-to-day

With Windows 10, Microsoft brought things back to basics and many users are already delighted with the new OS, noting that it’s “wonderful” and “just works”.  With LogMeIn being completely Windows 10 ready, we figured for those early adopters, and those considering the migration to Windows 10 soon, we’d pull together four tips on how the new OS and our software complement one another, can simplify your day, and help you do more with less time.

1 – Efficiently Multitask

We all want to do more with less time, and not all of us have multiple monitors.  With Windows 10 virtual desktop with Task View, you can create separate workspaces and then flip back and forth between them with just a keystroke.  Many of Windows 10’s power users will love the ability to shift between apps on their virtual desktops.  For LogMeIn power users, our Multi-Monitor Display seamlessly supports multiple monitors (including Windows 10 virtual desktops).

virtual-desktop-gif-100579724-largePhoto credit:

2 – Boost user productivity

When Windows restarts automatically (without the users consent), work is almost always lost. If IT requires a restart during a busy workday, that can be just as frustrating for end users.  If you’ve have updates that require you to reboot, Windows 10 will allow you to schedule a specific time for reboots.  With LogMeIn Central there are several options to reboot a host computer. This way, not only can software updates be automated across multiple machines with LogMeIn Central, but also you can schedule a date and time to reboot multiple machines by executing a remote command and run batch updates during off-peak hours.  Plus, you can emergency reboot along with other options to solve a problem in a pinch.

3 – Seamlessly manage Windows and Microsoft Updates
Windows 10 introduces a new option that lets you download updates using peer-to-peer technology.  This new option allows users to download apps and OS updates from multiple sources to obtain them more quickly while also saving bandwidth.  Apps and OS updates can be downloaded from Microsoft and PCs on a local network, or a combination of local PCs, internet PCs, and Microsoft’s traditional Windows Update servers. You can download the new patch once from Microsoft, then share it among the PCs on your network. To control how Windows and Microsoft updates are installed across all of your managed endpoints and automate tasks, use LogMeIn Central’s One2Many.

4 – Save time with Enhanced Search 

Search has improved with the new version of Windows, and if the exact file name or app are misspelled, Windows 10 allows you to find exactly what you were looking for, in comparison to a stricter Windows 8.  LogMeIn Central’s search functionality similarly streamlines your search process when you’re managing a number of computers.  You can search all criteria simultaneously, search for Alerts, Status, Groups, and more as well as setup custom fields to find computers more easily.

For more information on Windows 10, please visit the Microsoft website. Haven’t tried Central yet? Take out a free trial today.


LogMeIn: Ready for Windows 10

Windows Action-Center_800x400

Source: Microsoft Press Tools Image (

Though some folks out there may have only migrated off of Windows XP just over a year ago, and 2020 (end of life for Windows 7) may feel like a lifetime away, others are already in migration mode for today’s widely anticipated release of Windows 10.

For those most eager to get Windows 10 into their environments, LogMeIn Central and Pro are ready to handle the new OS, all while maintaining a consistent experience to ease the migration for your business.  While running Windows 10, you can use LogMeIn for all of the remote access needs you count on every day including connectivity, support, and automation. There are no updates required.

Like other modern browsers that have gotten rid of plugins, users of Windows Edge won’t see any more plugin installation prompts.  Instead, when they first make a remote control or file manager connection in the browser, they will be prompted to download a small support file (.exe file on PC). The LogMeIn Client executable automatically opens a new window and displays the remote control or file manager screen.  In fact, if you have ever used our online meeting product,, it’s almost an identical experience.

The only difference from an experience standpoint is that your remote access session will be in a new window, not in the browser, itself. And that itself introduces some new benefits, the biggest being that you can now have multiple remote access sessions going at the same time – a perfect solutions for IT pros looking to multi-task management and troubleshooting activities across multiple computers.

For more information on Windows 10, please visit the Microsoft website.


How to grow your restaurant business with digital signage

central ebook

There is no denying that digital menus are on the rise in fast casual and quick service restaurants. In fact, the use of digital signage in these locations is moving from a luxury to a necessity. The freedom and opportunity that digital signage offers to restaurants is critical to a healthy, growing business. In a new eBook, we’ve put together 6 ways the use of digital signs can help grow your restaurant business. Check out 3 of these tips now:

  1. Quick content updates – Quickly change content to reflect menu changes (especially for restaurants that move from breakfast to lunch to dinner menus), add nutritional info, and even comply with healthcare laws. Wendy’s recently declared that ‘content is king’ when it comes to digital menu boards – fresh, relevant, interactive content is the key to keeping your customers engaged.
  1. Remote management – Less time and resources required to maintain and update your menu boards with software that allows you to manage from anywhere that has an Internet connection. With digital menu boards, you’ll no longer need to send technicians out every time a problem arises because you can simply troubleshoot from where you are. Platforms like LogMeIn Central delivers powerful remote access that allows you to manage and maintain all of your digital signs through safe, secure connections.
  1. Reduced costs – The integration of digital menu boards into your restaurant can immediately reduce the cost of producing printed menus and dramatically simplify making price changes and updating food items including the employee labor it takes to execute those tasks. With digital screens, you install the hardware once, and remote management software allows you to control menu boards for all of your restaurants from your location.

Digital signage has become a critical piece of owning and running a fast casual or quick service restaurant. From the ease of operating and consistency in message to the reduced costs and increase in sales, the adoption of digital menu boards is inevitable in the industry. By using digital menu boards, restaurants can focus more on quality menu items and customer support, rather than logistical issues associated with traditional signage.

Check out the complete eBook for all 6 tips on how to scale your restaurant’s growth with the use of digital menu boards.


Promote Employee Awareness During Internet Safety Month


June is Internet Safety Month, as designated by the US Congress with support from the National Cyber Security Alliance (NCSA). While Congress started this initiative in 2005 with a focus on Internet safety among children and teens, the goal broadened to promote awareness among all ages of Internet users. Today the NCSA declares safe online business practices as one its 4 key pillars.

At most small businesses, Internet safety starts and ends with employees. From email to Internet browsing to password practices, informed employee behavior is the best way to protect your business from unwanted problems. In honor of Internet Safety Month we pulled together 4 core tips to keep your employees informed:

1. Build Internet safety guidelines – The first step for a small business is to have an opinion on what is safe and what’s not, and make it known throughout the company. Put these rules and regulations into a document that you share with employees on their first day of work and post it where it can be found at any time.

2. Promote good password practices – More than 30% of adults have over 10 passwords to remember.  Whether or not you use a password manager, your employees hold the key to a great deal of valuable company data, and you want it to be safe from hackers. Require employees to change their password every 30, 60 or 90 days, and give them guidance to create strong passwords with tips such as:

  1. Don’t use obvious names, dates or numbers like your birthday, anniversary or hometown
  2. Include both upper and lowercase numbers
  3. Include symbols and characters
  4. Use at least 8 characters

3. Create awareness of email fraud – Prepare employees to look for potential phishing attempts that are designed to steal personal and valuable information. Safeguard your company by understanding the key signs of a fraudulent email and communicating them to employees. Have employees ask the 5 questions below if they suspect a phishing attempt. If they can answer ‘yes’ to one or more, the email might be suspicious.

Does the email in question…

    1. Want you to verify account information beyond email address?
    2. Ask for your password?
    3. Contain personal information like social security number or age?
    4. Include links or required attachments?
    5. Ask for financial information?

Also look for a message from the company to offer validity to the email. For example, LogMeIn adds this notice to the footer of every email it sends:
Important Security Notice: LogMeIn never asks for your password or other sensitive information by email. Do not click links or respond to a suspicious email! For details, visit

4.  Encourage two-factor authentication – As the use of cloud apps in SMBs continues to rise and more employees are introducing their own apps to get work done, it’s important for SMBs to stay in control of their data. Encourage employees to use a two-factor authentication app that adds an extra layer of security to valuable company information. Many two-factor options, including the LogMeIn Authenticator App, allow you to enforce this practice company-wide if desired. 2factorauth

These four tips are just a start to safe, secure Internet practices for your business. Learn more about how to protect your business at the NCSA site. Happy Internet Safety Month!