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November 12, 2019 | By

Our Customers Agree: Taking a Proactive IT Approach is Best

When managing your endpoints, it is essential to take an active approach to managing your endpoints. Let's dive into why this is important, with special emphasis on our recent Customer-Led Spotlight Webinar featuring Robert Rinehart, Technology Consultant.

Have you had time to check out our latest webinar: Don’t Take It From Us – Learn How this Consultant Takes a Proactive Approach to IT Support with LogMeIn Central? In the webinar, Robert Rinehart spoke in detail about his personal experience with Central, from his initial decisions to move to an RMM solution, to choosing the right one for him, into how he uses Central on a day-to-day basis. Check out the recording here.

We brought Richard in to do a webinar not only because he genuinely loves the product, but because he uses it in a way that is incredibly efficient and beneficial for his business. One thing Richard does, as the title indicates, is work proactively with his endpoints, identifying issues before the occur and staying on top of necessary updates, patches, and more.

Taking a reserved approach to managing your endpoints is not always bad, but one of its biggest downsides is the lack of analysis and oversight that is provided. For example, in a break-fix or reactive approach, the technician has to respond to a given issue in one of his endpoints and solve the problem to the best of his ability. However, he has no idea how this issue started, nor whether the issue is spreading to other endpoints, given a lack of aggregated data and visibility to their systems. Instead, the correct approach is stop, reflect and plan an implementation solution that will not only fix the problem, but will prevent any similar issues down the road.

Why does an RMM tool like Central help a customer wanting to take a proactive approach? It gives you visibility to everything and anything happening in any of your endpoints, allowing you to make informed decisions while utilizing its many features to boost your productivity. For example, Central can help you:

  • Maintain your infrastructure and keep endpoints up to date with patch management to stay ahead of issues
  • Identify, monitor and remotely connect to your endpoints with best-in-class reliability for enhanced visibility
  • Protect your endpoints from growing security threats with world-class Antivirus software powered by Bitdefender
  • Automate tasks, customize alerts, and schedule maintenance remotely to save you time and resources

As the old saying goes: an ounce of prevention is worth a pound of cure. This is as true in IT as anywhere. By proactively approaching your endpoints by using a tool like Central, you are making an investment which will save you time, money, and resources down the road from unforeseen issues.

Is taking a proactive approach important? We think so, and so do IT experts. Take a listen to the webinar below and check out these helpful links.

Webinar recording: here

Helpful Articles:

https://articles.cyzerg.com/reactive-vs-proactive-it-operations-i-introduction/

https://www.techknowledgeyinc.com/managed-it-services-proactive-vs-reactive/

https://www.bizjournals.com/triad/news/2018/04/30/why-managed-it-services-should-be-proactive-not.html

 

 


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